Beware of post-cancellation charges and unresponsive billing support…read more I signed up for Spaces Santa Clara because the workspace itself looked great--clean design, solid Wi-Fi, and a personable front-desk team. Unfortunately, everything unraveled once I decided to leave. Clunky, confusing cancellation: Finding the cancellation option on the Regus/Spaces member portal felt like a scavenger hunt. It's buried under several sub-menus, and the wording is anything but clear. After far too much clicking around, I finally submitted the request and even received written confirmation. Still charged--twice: Despite cancelling, my card was hit with charge in back-to-back months. I emailed billing support immediately and looped in a regional manager. Aside from automated "we've received your request" replies, there's been radio silence--no timeline, no accountability, no refund. Bottom line: The workspace may look polished, but their backend systems and customer support are anything but. If you join: Screenshot every step of your cancellation. Monitor your statements like a hawk. Be prepared to chase down refunds on your own time. Until Spaces Santa Clara (and parent company Regus) streamline their cancellation flow and fix their billing follow-up, I can't recommend them.

Update: THEY ARE…read moreSTILL CHARGING. Once you give them your credit card number, they will go and charge it up. They'll run you around in circles, tell you to do this to cancel, do that to cancel, and you can do everything they tell you to do and get all the confirmation emails. A week later, still charging. How does the billing work? My first visit was just over 60 days ago and they've now charged me for 4 months of billing cycles. Do you have to pay 2 months ahead now? 100% contrary to what the guy that gave me the tour explained. I came in for a free visit and walk through. Walk through was pretty basic, just showed me the tables and benches that were available for use if you didn't have a private office. At this time, the rep explained that I can sign up now for a prorated rate (three weeks of the month left) and that I will NOT BE CHARGED UNTIL A MONTH AFTER (after three weeks), so I have a chance to try it out and cancel. At this time he also advised to go on auto pay because missed payment will TERMINATE the agreement and I will lose access. So to avoid disruption, go on autopay. Okay, so I take him at his word and sign up. I was kind of wondering what now, I visited once but it was pretty loud, no better than a cafe. I noticed the next month that an auto pay had be rejected and cancelled from them. I didn't think it was very good value, and I didn't get anything out of the experience but some noisy tables. Nothing to explain how anything worked, do I need to sign in? How much of the facility is off limits for the membership? I don't know, so I thought it best to let it TERMINATE PER what the rep had said. Fast forward another month and I get an email from their sales rep, finally contacting me to see what my needs are. I was surprised, the guy I spoke with stated that cancelled payments would terminate the agreement. So I put in a complain, this person Mary says its not her deal and that I should cancel. So I cancel and she forwards me to another person. Speak with them, and this person doesn't see an issue because he notices I just cancelled with them recently. I look back, my credit card had rejected their payments because they've tried to charge nearly 3 months of membership fees within a 4 week period! Not only was the prorated monthly get charged, they charged another FULL month's of membership a week after, and tried to charge another full month's of membership just a few weeks after that. THEIR BILLING PRACTICES FLAG YOUR CREDIT CARD AS SUSPICIOUS ACTIVITY. And I also find out they've eventually did get their money. Only response by Justin Wilson who I spoke with, is that these are their terms and they can't help with something they didn't know about. Well, they know about it now, and still, nothing helpful. I have expressed that I am still unclear on their terms of billing. They refuse to be helpful, so did I pay for 3 months? When does the billing term end? Do I still get to visit? Or are you going to return the money?

I don't know what it's like on the inside but this is a huge campus! Definitely a good place to…read morepractice driving with your teens. I drove around the entire campus from one end to another and behind building 10/12 there's a little area with lots of bushes. Saw that people had set makeshift cat huts for the strays and feral cats that roam there. Very compassionate workers working there. I thought that was very nice and kind of whoever did that for them.

Wow. This is such a nice building and great place for Cisco to host meetings. They have a mini…read moreCisco museum and lots of widgets to look at. The Cisco polycom system is built on AI so if you talk the camera follows you. It's a little spooky or some would say annoying. The catered meals are excellent and the rooms have fridges inthem for drinks which are stocked. Out in the waiting area / hallways is tech galore to include a VTC with the CEO. Wow that's an open door policy. They place has Peet's coffee too and infused water. Great place to work.

Great customer service & front desk. Great communication from corporate when I needed it. IT…read moresupport is sufficient. I would dock a star because cell service sucks in the internal offices and the wifi calling is kinda spotty, but they deserve 5 stars, so it's a FYI instead.

Regus also hosts networking events for clients to gain new connections, eat some good food and…read moredrink a beer/glass of wine.

Power went out for a couple hours so went in with a day pass. Perfect for what I needed - clean…read moreand quiet space to work, with free beverages. Will be back if I ever need work space again.

When headed here, enter "Moon Space" into your GPS. That way, even if you miss, you'll land…read moreamongst the "Star Space". Star Space is a WeWork-like concept that is oh so much better. Pre-COVID, I would avoid a one-hour long commute to work on occasion as my employer partnered with Star Space as a remote working location for their employees. There are numerous working environments (some formal, some informal, and also includes an outdoor patio that has WiFi connectivity) that are all set up with external monitors and peripherals. The printing is fast and there are conference rooms that can be reserved in advance for a small fee. There are sometimes community events meant to bring together those using the co-working space to get to know each other and exchange ideas. Post-COVID, they have aligned with proper precautions for the county and I feel completely safe working from there. There is a key fob that you can use during and after-hours, truly making this workplace accessible 24/7. Their kitchen is also fantastic. It is usually stocked with many single-serve type items (think cheese, hummus, pickle pouches, fruits, trail-mix type snacks, and beverages galore). Microwave, kitchen, and non-stop coffee. (There is oddly a premium coffee machine up front that I have NEVER seen been used as they charge a fee. This seems like it is a waste and should just be made available for users to make their own coffee.). Lunch is usually via a group DoorDash, but I find it easier and cheaper to often order separately and have it delivered to the the front door. All-in-all, Star Space is a wonderful co-working space that allows me to work outside the distracting environment in my own home, but not having to commute to my regular workplace or to another distracting environment like the library or coffee shops. They have great receptionist too. Highly recommend!

I have just completed my 4th year renting an office at Premier Workspaces. The best things about…read morethese offices are the services. Plug and play internet, great coffee and break room, beautiful conference rooms, shredding service, and last but not least, the friendly and very competent staff. I am very pleased with the new manager. There has been a lot of turnover and Anjanette seems to connect with clients very well. She deals with issues in a very competent and quick manner. I plan to be back net tax season. L. N

I reported a concern with regard to scheduling the conference room after hours. I've got a call…read morefrom the Regional Manager Mauricio and I was impressed how quickly he handle and resolve the situation for us. He's friendly and very accommodating. I love the Premier building and facility and now I love it even more that there's someone who truly cares for the need of their tenant. Thank you!!

Absolute fraud of a business. I went overseas for a short amount of time and I think the company…read morewent bankrupt or something. They spontaneously started charging more than 2x what was written in my contract and all contact lines disappeared. On their shitty website, there is also no way to delete a payment method or cancel your contract. I found some contact for this guy and he said he hasn't worked there in a while but still receives their emails and told me to get out as soon as possible. I've been completely defrauded and my card issuer has had to put a stop payment on this business. Fuck them.

This is probably my favorite Coworking space around the Bay Area. The owners are super friendly and…read morethey help you anyway that they can. All spaces are renovated and fun. They have amazing event spaces as well as offices. I have been with them since Oct. 2018 and I would recommend without reservations their service and spaces. Location it's great in the middle of Santa Clara and it's super easy to go around! You definitely should check it out of your are looking for an office space or event space!

I love working out of the expansive office. My agency has a different main office but my team rents…read moresuites from expansive and I like it bettere than my main agencys office haha. Daniel and Marcela take great care of us. They have small holiday themed social events and/or free food for tenants/clients sometimes. I love the lounge areas on the 4th and 5th floor. Also the gym on the second floor. Janitorial workers such as Rosa are on top of everything and very nice.

Solid work space compared to others in the area. This place is managed with integrity and kept…read morepretty neat. Overall, A well kept environment to meet clients or get some work done.

This is a late review, I have been wanting to send for a few months now. There is one customer…read moreservice member that really stood out and that is Maveric. She always smiling and pleasant. Very friendly, and whenever we place a request she is on top of it and addresses all our concerns. It's too sad that today is her last work day. On behalf of A-Z Driving School we wish Maveric all the best in her future endeavors. Wassim Yassine A-Z Driving School owner

Regus completely scammed me. Their sales guy lied straight to my face about what I was signing up…read morefor -- promised one thing, gave something totally different. When I tried to cancel, they refused and acted like I was trapped. Hidden fees everywhere, no help, just cold robotic responses. Feels like a shady, soulless company that preys on customers. Avoid Regus at all costs. You'll thank yourself later.

Nice space, but one of the two front desk women is rude and dismissive. She's the one with two-tone…read morehair.

My company needed a meeting space while we were in town for a convention. Suman and her team were…read morevery accommodating and very supportive to our constantly changing needs. I will highly recommend this location and the team for anyone looking for a place to be in San Jose.