Plenty of selection. Unfortunately, they didn't have what I was looking for they told me if I bought him my picture. They would see if they could find it. So I wouldn't have to buy too much Talked to Chris he was a cool dude and was willing to help me, pretty easy transaction, great prices. 4 it's only because I have to come back.And bring a picture.. I'll update it if they get it for me. read more

David in your service / shop was friendly, knowledgeable and fast in completing the repair on my edger. He clearly explained the repairs needed and completed the work in 24 hours. I'll be back again! read more

Came in a few weeks ago, I heard someone in the back talking to another person so I just waited and walked up and down looking at supplies. After a few mins I said hello, then raised my voice and no one came out. Went out back and no one was there so I just left. This is not the first time something similar happened here, after this time, I'll take my business elsewhere. I do not recommend this place. read more

STAY AWAY FROM THIS PLACE They gave my lawn mower (which was about 10months old) away to another customer and tried giving me that customer's lawn mower which looked to be about 3yrs old (tires were smooth from all the use) . I told them that one wasn't mine and they asked for my Repair Order I told them the mechanic didn't give me one because I was returning it because they didn't fix it the first time. The manager said they couldn't do anything without the Repair Order, the manager went into the shop and talked to the mechanic came back and said I wasn't in the system. I'm pissed at this point and tell him of course I'm not I told you that. He said couldn't do anything, I walked out and talked to the mechanic and he said he remembered me dropping it off and remembered he didn't give me a RO cause it was a return. I told the manager and he replied "do you have your repair order?" knowing I didn't, cause the mechanic had told him he didn't know he had to give me a RO for a return. Shady fucking place, there's more to the story, staff is not trained on how to handle this situation, very ghetto customer service. read more

Bad customer service! I recently went into the Rosedale location to purchase some weed killer for a sticker problem I'm having. I even brought in a sample to show the customer service representative working. After about 15 mins of going back and forth on some of their product the representative narrowed down my options and I settled on one. Now me not being the expert in this matter I asked multiple time if this does not work am I able to return the product. I was told "Yes as long as you bring your receipt." A week goes by after application and their product had no effect on the stickers. I took the product back in yesterday with my receipt and to return and was told that was against their policy. Asked to speak with the manager who seemed like she could give a rats that her employee told me one thing and now has no recollection of the transaction. Long story short, wasn't comfortable paying $72.00 on a product that might not work but was told if it didn't bring it back, only to be told basically Oh well! Train your staff, I will never spend another red cent in this place. Go to Tractor supply where you will be treated like a true customer. read more

People there are morons and slow took me 20 mins to get 4 chain links bc the guy couldn't type up the barcode number then some overweight rude lady w bright red lip stick started w attitude towards me when I asked if next Time I should go to the front desk not the part shop for questions about chain sizes.. place is a mess then they start being rude to the customer yeah I'll j order what I need off Amazon... read more

I went in there a few weeks ago looking for some chemical to kill my weeds but not my grass. The gentleman at the front desk was very helpful and led me to what I needed to have. His name is Sebastian. The chemical was a little pricey but it worked way better than anything at Home Depot. read more

After long time being a customer, they're current staff and feeble efforts at customer service is so dismal it's embarrassing. I'm done with their service department. read more

Took in my mower and edger at the end of March. Mower was done in 3 weeks and works fine. Called two weeks ago and edger hadn't even been started on. Called again after two more weeks (7+ weeks now) and they said they may have it done tomorrow. Really poor customer service. When I called two weeks ago they said they would have the mechanic call me. Never happened. read more

This business has fallen. I usually use their repair shop. They have been very professional and trusting over the years. The front desk staff has grown to be very unprofessional. My recent visit helped me realize to not return. I asked what was done to my hedge trimmer and what repairs I was being charged for, but they couldn't explain what repairs were done. I paid what they charged, but will not return. It's unfortunate since this was a very respectable business for years. read more

Simple review: STAY THE HECK AWAY!!! (And yes, I'm shouting here.) Took a simple chainsaw in for a new chain and a cleaning on 12/12. Easy enough, expect when I had to ring the bell for a service guy to come out of the back, and met with the 'don't ring the bell' look. Should've just left then. The guy named, "Cruz" seemed put out from there on. He took my info said he would call with an estimate the next day. Well, that day passed and a few more, I call him, which in its self took three tries via their automated phone system to be told the "parts aren't in and it might be a few more days". Frustrated, but fine I need my chainsaw tuned up. He calls back a few hours later and it's now done. I'm happy And head over to pick up. Here's where the massive negative review comes from... I'm given a bill for $101.00 for a new spark plug and air filter!!!! Said it didn't need a new chain. With that was two hours of labor cost! Not sure of the person doing this and the time it took, but two hours for a spark plug Is near criminal. Moreover, what actually upset me was I never got that call from Cruz with an estimate! Just over charged and smiled. I kid you not, he just looked at me like - Whatever!!! There is no way in God's green earth I would've paid $101 for a new spark plug and filter!!! So, stay away!!!! Stay far - far away!!!! I did speak to a General Manager but he just kind of shrugged his shoulders. Like that's their normal business MO. read more

Took my lawn mower in for a service (blade sharpening, oil change, new chains) simple stuff. Was told it would be a week, which was fine. I told them that I would be out of town when it was scheduled to be done and pick up the following Monday. I called that Monday and was told they put it to the side because they thought I would be out of town that week. Was then told it would be done by Wednesday. Called the Thursday and was told service guy was sick for past 2 days. Trying to be patient but I'd rather pick it back up and do it myself. With what I've been told about the slow play on service on basic stuff to milk a higher fee, it's best to not deal with this place read more

I don't know who's idea in management would ever want to cater food that completely makes the store overcrowded to where customers can't make purchases or get help at all. Not even recognition. Not to mention the neighborhood FLOODED with gardening trucks and trailers blocking residents driveways and just making the neighborhood look like a gardening convention. So irritated and all I want is to make a simple purchase that I'll have to make online somewhere else, I suppose. read more

Really bad customer service and experience. I could not return or exchange an item purchase just few days before. The manager was SUPER RUDE!! And was not trying to help me at all. I will never return and take my business somewhere else. read more

I've received nothing but excellent customer service from the folks at Abate a weed. Very friendly and they have everything I need.

I will NEVER use your store again! Arrived at 12:55 on Saturday to pick up my equipment. Was told by the rude man at the counter, "nope they closed that area already!" I said but I called and they said they closed at 1. He rudely told me "they must have left early!" Sometimes I think it's because I am woman, as to why these idiots think they can speak to me as if I should beg them for help. I believe in hard work, I'm an educated person, who enjoys working in my yard! I purchase quality equipment and take care of it. However, they have lost my business. I will also put this on my NextDoor app. I didn't realize in this economy, loosing well paying customers was an acceptable way to run a business!!! read more

Young lady in the service office was very sweet, but she had to send me to the main building for help regarding weed questions. I had the actual weed with me in question. The clerk literally rolled his eyes at me and told me to look at the chart on the wall. Will never go there again. I was so disappointed. read more

I went here at 9:30 this morning to buy a front throw lawn mower. The guy who sold it to me said he would have it assembled and ready to pick up by noon. I went to pick it up at 3:00 in the afternoon and the same guy told me the mower was not assembled yet because he was just told to assemble it an hour ago. What kind of crap is that. This idiot thinks I'm stupid, like he didn't just sell me the damn thing a few hours ago. I understand people get busy and forget things or make mistakes, I can deal with that. But if you're going to lie to my face and act like your incompetence is someone else's fault then you don't deserve my business. I cant risk spending over a grand on a lawnmower at a place that lies to their customers. I'll be getting a refund tomorrow and buy a mower at a reputable dealer. They should be ashamed. read more

0n 2/8/23 I dropped my front throw lawn mower off to get the blade sharpened. The repair shop said it would be 3-4 weeks. I called to check on mower on 3/3 and 3/17. Both times they told me it should be be done in the next few days. I went to the shop on 3/18 to get my mower, ready or not. The guy asked me my name and reason my mower was there. Told him it was a Tru-cut . He said he had sharpened a few mowers. He said to follow him. We did a quick look inside and walked outside to look. He really didn't have a clue of where it was. Went back inside and found it along with several mowers. Doesn't look like they have any kind of order system. Why keep saying it would probably be done in the next few days. Something has changed with the lawn mower department. I've been going there since 2005 when I bought the mower and it always was done before the time they said. I left wondering who's is managing the place. I won't be back be back. read more

Called on Saturday looking for a 2hp engine. Spoke to Ben, he said hold the line. So I waited and phone get picked up and whomever it is says hold the line 8 minutes later I'm on a message line. After listening to their message about "your call is important to us" Worthless service, and worthless counter help. I can't see how Abate a weed stays in business. read more

Like others here, I always experienced rude customer service, this time online as well. The guy is very condescending and thinks if you don't know his business you're an idiot. I guess he doesn't realize that if we all knew his expertise we wouldn't need him and he would be out of business. I will be taking mine elsewhere. Maybe he just hates having customers, I don't know. read more

Abate A Weed is our go to place when we have weeds that we do not know what they are and how to kill them. They are so helpful and always seem to have the correct solution. Friendly service and nice people to deal with. read more

Awful service !!!!!!!!!!!!!!!!!!!!!!! I went to the store for the first time yesterday and will never go back. No one would help us and when I walked to the front desk for help, the young male employee was extremely unhelpful and had a very lackadaisical attitude. Very unwelcoming atmosphere read more

Bad Customer service! You live off your customer so they should treat their customer better! I called to check if they had a certain part available and they put me on hold for 3 minutes then they just hung up on me and I called back and then finally a Rude man answered saying that he didn't understand what I needed I explained exactly what I needed and he was still not all there. I didn't like how he tried to make me feel stupid. Stay away from this place. read more

Although I was able to purchase what I needed, the customer service was HORRIBLE. Mark RUDELY answered the questions I had. I will order online in the future. read more

As with many reviews, I, too, as a homeowner engaged in keeping a nice yard, have experienced HORRIBLE customer service at Abate A Weed. Management/owner should pay heed to these reviews. I try to support local businesses, but this business apparently does not need my business anymore. read more

Finally got the chainsaw back and put it into the garage for hubby to use. 2 weeks later he opens it and low and behold a bolt is missing and another is super loose, the chain is loose and not tightened and, the chain is dull. Hello, when you service something you make sure everything is tightened, there are not miaaing pieces and if you notice the chair is dull you let the customer know that so they can replace it or have it sharpened. This is a crappie company, I don't see how this company is still in service... definitely won't use service place ever again nor will I use the store. I also will tell everyone I know own about this crappie place, including the services I use at my house, gardeners, pool, etc... read more

Have a lot of stuff in stop, but have had some bad/rude service. Also seems like a few times some guys will try to sell the more expensive product rather than another one that is the same but a little better priced. read more

I want to warn people about the service department. Last year at the end of the summer, we took my husband's string trimmer in for a service as it had not been running well. They told us that they had cleaned the carburetor along with servicing the motor. When we picked it up, it would not start. We took it back and they redid the maintenance and started it for us when we picked it up the second time. We put it away for the winter after adding Stable to the gas tank. Yesterday, my husband got out the machine and it did not want to start. This time he took the machine apart himself. There is no evidence that anything had been cleaned, the spark plug had not been changed. We paid a lot of money and gave them two chances to do the job. Never again! read more

Excellent service from the team in the service shop. Tony the manager, Cruz the service writer, and Julio the technician all were outstanding in resolving my issues. Their prompt and courteous service was greatly appreciated! Thank you again. read more

Way too expensive service Unfriendly service shop. Nice inside main shop though. Go to candies on Niles I ordered a part and they never called then when I went in said they forgot to order it. Made it right by giving me a discount. read more

I brought in my chainsaw today, because it would not start and the chain was messed up. When I walked in, the lady immediately asked what what I needed help with and instructed me to go and directly talk to a mechanic. The mechanic was friendly, very knowledgeable and not only quickly fixed my chainsaw but educated me on how I could prevent these issues in the future. I was very grateful for his time and expertise, I will definitely be back and have them repair my lawn mower. read more

I have frequented this business for years and I have noticed the customer service was horrible. The people at the counters won't acknowledge you and allow you to stand in the lobby without asking if they can help you. If you don't speak Spanish they ignore you. I went in the store today and I stood next to the counter waiting for someone to ask me if they could help me. There were no customers in the store and the Hispanic lady at the counter sitting three feet from me never asked what I needed. There was a male employee in the lobby next to me drinking coffee and didn't t bother to ask if he could help. I walked out after waiting for several minutes. I will give my money to Gardeners Supply. I won't step foot in this store again. read more

So this is a update to what happened on 2-21-17 when I had to argue that someone at their shop altered my engage and disengage for my CaliforniaTrimmer. I even told them that I planned on spending about $600 dollars in their business on a weed eater and a blower. The first guy has a problem with his left eye so you know who he is. The other guy that tried to screw me was th Mechanic that said he worked on my mower. He is also the one who told the Manager that it was probably the clutch. So I leave pissed off like no other and start to research myself where and what the clutch does and if it can be adjusted. Because there's no way I'm giving them the $240 they said it would cost to replace the clutch. So tonight I get to the end of it after hours on the internet You Tube and Caltrimmer.com. Guess what there's not even a clutch it's an idler arm that puts tension on the belt to engage and relieves tension when disengage. Which stops the reel from spinning. So yes good thing I just left and didn't say go ahead and stick it to me. I fixed it tonight and I'm glad it's fixed but I'm a little more pissed now that I know I was right. read more

I took them a generator that didn't run because they're a Generac service center. They charged me what I thought was a fair price for a service and repair so I paid it only to find that it still didn't run right. As instructed by them I took it home and ran it with a light load for a while. Took it back the next day because it wasn't right and they later called me to tell me that the inverter was now bad in it. I can't say they smoked the inverter but it wasn't bad when I dropped it off. Still ran bad and now the inverter is bad. They offered to install the inverter if I bought it from them. No thanks, I'm looking elsewhere. read more

Continues to go downhill. I have gone to Abate A Weed for over a decade. Within the last couple of years the service and quality has gone down substantially. When I get my lawnmower back, it doesn't work right and I end up taking it back. This morning at 7:10am I show up to have them fix the mower that wasn't fixed the first time and I was given the cold shoulder since they don't open until 7:30am...really? Worst customer service and the quality of work is inadequate at best. Find another place to do your business...you'll be much happier. read more

Very professional staff always trustworthy and loyal to their customers. Thanks abate-a-weed!!

Is there a negative rating here?? I recently bought an echo CS-303t chain saw. First day using it one of the studs for the chain adjustment snapped off. I took it back to check on warranty by the guy they call Cruz, the shop manager. He said he would have to call echo on Tuesday because it was the weekend and a holiday on Monday. I said that was fine and I'd rather it be taken care of by warranty because I had just purchased it. I get a call about two hours later saying my chain saw was done and it wasn't covered under warranty because I must have jammed the chain saw causing the bolt to break. I continued to tell him that he was full of sh*t cause I broke it myself when I was tightening my chain. He insisted I needed a new bar because it was bent. Idk whats wrong with his eyes but my bar clearly was not bent. Anyways.. upon arrival at the shop the abate weed shop come to find out the warranty was never checked because echo was closed over the weekend and had a bill for $50. I never received a phone call from the guy they call Cruz saying he was going to fix my chain saw... So he took it upon himself to fix my chain saw without my consent and over charge me for a $2 bolt I could have fixed myself. I argued with him for over 30 min saying I was not going to pay him and to take the bolt off, I'll fix it myself. It wasn't until I asked to talk to someone above him is when he changed his attitude and told me just to leave with the chain saw. Dude obviously tried to rip me off and I wasn't having it! Needless to say I will never take my chain saw there to be worked on and I don't suggest anyone else to take there equipment there either. read more

I wouldn't even give them 1 Star! The employees are extremely rude not helpful and could care less. I went there the first time about a month ago looking for some herbicide. None of the employees even acknowledged me as I had a couple of questions. I picked out what I wanted and was also going to buy a generator but no one would help me even though 3 employees were standing right there, they helped another customer that came in after I did. Then I left I figured they might've been having a bad day, so I went back in today to see if they had a part I needed I asked the guy behind the counter and he was flat out rude he said "do you see it? I told home no he said they evidently we don't have it" so I left. Most places care to help their customers but not this place I won't recommend them to anyone! In fact I'm going to recommend everyone I know not to go there. I'm a buyer for our company and they pretty much lost out on a lot of business due to there attitudes and lack of customer services to say the least! read more

Second time over the last couple years that the staff does not know how to kill weeds. They do know how to kill an entire lawn though. I walked in with a question of how to kill spurge and after two people were looking at me with deer in the headlights look they referred me to the third person who told me to use SpeedZone. This product is oil based and after a week turned the entire yard brown and after two months it is still brown over 50%. Incompetent staff ! read more