I am not normally one to write business reviews, but I felt it was important to write this one. I was experiencing an issue with my MacBook Pro laptop. The battery was not holding a charge. I brought it into AAT for an opinion and it was determined that the battery had reached the end of it's useful life. They offered me three choices of battery from economy to best. I chose the best option as I have loved the laptop, I bring it on all my travels and it functions flawlessly. During the repair, it was discovered that the battery management module had failed. The repair took longer because they needed to order a module and replace it to make sure the problem was completely repaired. I understood and waited for the repair to be completed. When the repair was finished, I went to pick up the laptop expecting to have to pay, at a minimum, for the needed part. I was told that there would be NO CHARGE! I actually tried really hard to at least pay for the part, but they said NO, it is covered under the battery repair and that it was their policy to cover the issue.
I was shocked, but happy at the same time. It is rare in today's business world to see a business stand up to their work where it would have been very easy to give me a bill and say, sorry it's your laptop and your problem. They did not!!
When I returned home and began daily use of the laptop, I discovered another problem with the power/battery operation. The laptop would only turn on from a powered off situation, if the charger was plugged in. I returned it to them and they fixed that problem.....once again, without a charge!
AAT was more than fair with their pricing and service. I highly recommend them for any electronic repairs you will need. I would give them 10 stars, but Yelp only goes as high as 5. read more
