We have had nothing but problems. We got a washer and before our first payment we had to send it in twice to be fixed. Now our dryer stopped working. The problem is Brandi, the manager, wouldn't accept any responsibility for the people she sent out to fix it, which wasn't done but she doesn't see that she did anything wrong, really who's problem is it? According to the BBB they have over 1600 claims nationwide. I don't know how many for this store but as of now I know they have 1. For example the washer is still in Nashville waiting to be fixed, they contract out to have it fixed and she says well you can't blame me for them not fixing it but then who's fault is it, we don't know these contract people we only know the store we were dealing with if your wrong just admit it and move on. Our washing machine has been in Nashville for a couple of months and the loaner they gave us works better than the original, you get the jest and if you have had a problem report it too the BBB, which is what we did.
THE REGIONAL MANAGER OF THIS STORE, WESLEY IMMEDIATELY RESPONDED BACK TO OUR REQUEST. NOT ONLY UNDERSTOOD WHAT OUR ISSUE WAS BUT TOOK CARE OF IT. OUR OPINION OF AARONS RENT FROM 100% NEGATIVE TO 150% POSTIVE BASES ON THEIR IMMEDIATE RESPONSE BACK AND RESOULTION IN THE FIRST 24 HOURS OF OUR ONLINE COMPLAINT. read more