Jay and team went out of their way to make sure I got what I needed. I had it delivered and they…read morewere great also. Now I'm sending my daughter there for a dryer. Thanks Jay

Absolutely, the best place to buy an appliance Haven't told…read moremany friends about it they agree with me great owners

Needed grass seed so we decided to stop here. Glad we did. This location had plenty of choices…read more Staff was around too in case we had questions. The store was well-lit with nice wide aisles so it was easy to navigate a cart. The checkout process was easy too with many lanes open. We were also asked if we needed any assistance out, which I thought was nice. The cashier thanked us for shopping at Menards.

web site is not easy to navigate. and you have to put more comments or it won't post.read more

I purchased 2 items from this business-a washer and portable dishwasher. Items were delivered on…read moreschedule. Washer worked well but dishwasher would not drain first time it was used. It has been 3 weeks and dishwasher still not fixed. They have ignored my calls and have not yet been out to replace the broken pump. Be careful buying from this business. Dont get stuck with an appliance that doesnt work.

Linda was incredibly helpful in finding a black fridge that I so desired and needed in my price…read morerange. They have a warehouse full of appliances, provide a warranty when you pay for delivery, which delivery is a good price, and customer service is impeccable. I am beyond satisfied.

We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

My freezer was making a humming noise off & on. The tech came out, diagnosed the problem quickly,…read moreordered the part he needed, came back out to my house & went over & above to not only replace the bad part but removed chunks of ice from the freezer at the drain. He also showed me how to prevent the ice build up. The tech definitely knew what he was doing, was friendly & the final cost was reasonable.

My GE Fridge was barely 3 years old but now out of warranty and the fridge quit cooling, freezer…read moreseemed to still be working. Googled it and seemed like it was 2-3 different options that I didnt want to start trying to figure out so I called these guys. Their repair guy was friendly, knowledgeable and fast. He diagnosed a bad fan in about 5 min. ordered a new fan was back in a couple days with it and showed me how the new fan was a new model # so this was a known issue that GE had since addressed and released a new fan version. He also explained how they only work with manufacturers they know they can get parts for quickly. Who wants to be without a fridge for weeks/months? Was so pleased with them I've referred them to other home owners in our neighborhood that just finished using them today. Great job guys!

We had slow failures of our old kitchen appliances. Went to Alliance store found exactly what we…read morewanted pretty fast. We picked up a stove and dish washer. Brought home. Was in the process of hooking up the water line on the dishwasher and noticed the fridge wasn't running. Just a buzz and a click every few min. Opened the freezer and the stuff in the door was cold but not frozen. Back to grove ! Found a great French door unit and had them deliver it. In a couple days the delivery guys were here. They were great ! Took the old doors off the dead one and had it loaded in no time. Brought the new one in and set it up and showed me all the features! We had ice in couple hours. It's been several weeks and every thing is working amazing! Zane Kreidler was very helpful. But the entire staff including the delivery guys are great! Selection is great and prices are amazing!

The actual repairman that came out was great. Knew what he was doing and was polite. The issue I…read morehad was the way the warranty claim was handled. Any questions or concerns I had went through a 3rd party vender, not Grove appliance. I didn't find this out until I questioned the "service" department at Grove appliance. The parts were ordered by the technician but I didn't know what they were, I wasn't told. The parts I found out later were being delivered to my house. So I didn't know what to expect or inspect to see if they were ok. I would've thought the service department at Grove Appliance would've handled it all. Then there were all the texts from 3rd party vender,then Grove Appliance, then a survey, then another survey. Things did not have to be that complicated. Really THEY DON'T. So to sum it up. The service guy was GREAT. The process is crazy.

Warranty and repair policy is horrible! Everything is wonderful as long as you don't need anything…read morerepaired! Don't expect anything special from this company, times have changed and a good reputable company doesn't exist!

Great in store customer service. I didn't feel hounded or pressured. The sales rep was…read moreknowledgable and helpful. When the appliances arrived, the delivery guys were also very friendly and efficient. They explained my appliances well to me, cleaned up after themselves, and just did an all around great job removing the old appliances and installing the new. I highly recommend Home Appliance Company.