I wish I could give -6 stars for this store and their customer service. Me and my husband ordered a washer and dryer online. Made our initial payment and setup for delivery. Now when we contacted the store, the person who answered the phone(I'll be kind and not name his name), we asked how his day was going and his response was NOT GOOD AT ALL THESE PEOPLE. Ok so moving forward, he tells us once the payment was processed he could order the items because they weren't in stock. So he set us up for a delivery date almost 3 weeks away. When the delivery driver called my husband the day before and he asked him what he needed upon delivery the driver responded that he only needed his ID we ask what time was a delivery he said between 11 and 3 we asked him what stop we were on his delivery route he said number 2. 3:03PM they pull up with our items my husband was gone to pick my son up from school so because he wasn't physically here and I only had his ID they refused to deliver our items that we had already been but waiting three weeks for we asked him when was the next available delivery date he told us a week from tomorrow so now that will take us into a total of a month waiting for something that's already paid for to be delivered so then when I called To try toTalk to a manager his attitude was awful told us there's no way the delivery driver only told my husband he needed just his ID he told me he wasn't here to go back-and-forth with me about anything and that either he could set me up for another delivery or he could refund me my money so I asked him what was the process of us getting a refund so he very nasty told me one of two ways I can either have the home store get in contact with you or your husband can bring his ID with his physical body and his card with his name on it and get a refund I would not recommend the store to anyone. Never once did he ask was I his wife, does my last name match, do we share the account the items will be paid for thru. Nothing, the entire time we are on FaceTime with my husband. Never again read more