On the highway today with our construction trailer... wierd engine lights started coming on and off…read moreand truck was acting wierd ! We made it too monument auto shop, they were booked but helped us out anyway ! I fully appreciate and support this shop ! Amazing people amazing shop ! Thank you all soo very much for all your help ! The office lady, I wish I caught her name ... but she went above and beyond for us ! 10 stars ! Thanks again !

Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

My wife and I came "back home" to Monument/Palmer Lake in 2017 after being away for almost 40…read moreyears. I was driving a Toyota Tacoma at the time and when I needed to have the oil changed, I asked some of my old Lewis Palmer school pals where to go. They said, "Facinelli." I did ... and I have not been anywhere else for my service requirements. And when I was looking at new Tacoma's, Tom did a very thorough inspection, found a few problems and they got fixed by the dealer before I actually purchased the truck. I would trust no one but Tom and his crew to do any work on my Toyotas.

Quality services for our two Japanese cars! Will be long time customers. Tom and his mechanics are…read moreable to explain in detail what needs to be done to fix our vehicles.

i've always been treated with the upmost respect at all Les Schwab locations. I've never been to…read morethe specific one however I was helped by Stephen as well as leslie I believe were their names. My car unexpectedly had two flat tires from some nails and I immediately had AAA tow them my car. They got it ready and fixed in a very short amount of time and told me they truly believed you shouldn't be charged for a flat tire or a rotation. I've never had a bad experience, but on all the stress I had today the last thing I needed was about my car while at work I was able to pick it up with no problems and was completely taken care of this is a wonderful location thank you to all the workers

I picked up a nail in my tire-of course I noticed it and the flat on a Saturday morning. I called…read moreLes Schwab and asked if they had time to fix it and they said yes, bring it right in. The repair was done within an hour and to my surprise; when I asked how much, they said it was free. You don't hear the word free very often so for their kindness, they will get my business moving forward. Thank you Brian, Leslie and everyone there!

Gabe is the real deal. Ethical mechanic, nice guy too. Consider yourself very lucky to have Gabe's…read moreGarage as your mechanic. I have had nothing but great experiences there and won't be taking my car anywhere else. For anything.

Customer service was unexceptional. Didn't get a call back from Paul the technician until I called…read morehim back the next day. Paul couldn't find the part for a simple door lock cylinder after I've been there multiple times dealing with Gabe and fixing my truck. It's crazy a full service auto shop can't fix a simple door lock cylinder.

I have a 2018 RAV 4 with 49,000 miles. Brakes chatter but mostly coming out of the car wash…read more Was sure it needed new pads. I brought it into Brakes Plus - first time ever there - they had it for a few hours and said "you have 50% of your pads left". Sent me home.. no charge. Moved here from NY 18 months ago and greatly appreciate their honesty here at Brakes Plus. In NY they would have put on new pads and suggested I needed Headlight Fluid Replacement too.

Asked them to repair my 2017 Pacifica. The part they changed had nothing to do with the fault code…read moreand didn't fix it. I ended up repairing it myself. It needed a new camshaft and rockers arms on one cylinder head. Runs great now. No fault codes. They refused to partially refund the repair they did nothing. Variable valve lift and variable valve timing (cam phaser) are completely unrelated mechanical systems. It never had a cam phase fault, but that's the part they replaced. They lost a customer for life.

Reminds me of the auto shop my dad used to run…read more Excellent customer service at JJ Tracks! My 2011 Jeep Wrangler had both rear axle seals leaking pretty badly - Brakes plus quoted me upwards of $1000-1100 to do the work. After calling around JJTracks did a fantastic job and was MUCH cheaper that Brakes Plus! Very professional and quality service! They even conducted a courtesy check of other minor items (wiper blades and oil level) with no pressure to have them fixed - more of a courtesy inspection and recommendation to have addressed. Believe I have found my repair shop for any future auto related issues!

Do not trust these mechanics. This past November, I was having issues with myout of state 04 ford…read moref150 5.4l that was experiencing issues. I looked into it myself and told them I suspected the VVT solenoid. Five hours later, I go to call and they tried quoting me engine work and 500 dollars plus to even look at my engine to verify and then he was trying to sell me a new engine. Claimed "it was looked at by four master technicians " Apparently their "master technicians " are less qualified to diagnose than a me, a regular bystander because as soon as I changed out the solenoid...it not only drove. But it drove 2,580 miles to California and then to Seattle. It not only drove 2,580 miles, but it did so towing almost a 4,000 lb trailer. DO NOT GIVE THESE GUYS YOUR BUSINESS! I was an inch from giving up my dream of moving to the PNW because this money hungry auto repair would've caused me to sell my set up since I didn't have alot of money!

I went to Christian Brothers in Monument, this past Saturday. I must say... I had phenomenal…read moreservice. They treat each client with much respect and personally take the time to connect with you and they didn't try to sell extra services. They even offered me a refreshment and offered to make me a cup of coffee (it was mid morning). My vehicle was finished in a surprisingly quick amount of time... I barely felt like I had to wait, but even if I did... the waiting area was cozy and comfortable. I felt like I was treated with respect and kindness... even though my vehicle has been neglected due to unforeseen circumstances ... and I was pretty embarrassed about that, however; they didn't bat an eye about it in fact; they made sure my vehicle was safe to drive for me and my "littles". I would definitely go back to this place, and I recommend them to others.

I received an oil change offer for full synthetic oil change for $59.95, so I scheduled an…read moreappointment for the next morning. I had used the facility for other services in the past because it is nearby and the staff was helpful. Today I went in and the advisor said he couldn't do that but would give me a $30 discount. new price with complimentary inspection was $185.95. I asked why and he said my vehicle took more than the 5 quart special offer limit and the special oil was $14.50 per quart. The vehicle requires 6 quarts per the manufacture. 6x15 =90 so the 15 minutes to change the oil, per jiffy lube, brings the labor rate to $360 per hour for quick service??? Having been a Dealer in town for 20+ years, I would never mislead the public this way. clean up your advertising disclosures and customers... call for details before wasting your time. I will drive the extra distance to the local dealer in the future because of this experience.

They were the first to respond to my Yelp inquiry and were able to set-up an appointment for me…read morewithin a week. Although my issue fixed itself(I am a moron when it comes to cars), they made sure that I was good to go before driving off. Price was very fair for what they were going to do and they were very communicative about what was going on with the car every step of the way.

I had a great experience with Matias! My tail light and headlights went out on my 04 first…read moregeneration tundra and i had a couple dealerships look at this problem, after 3 weeks and over a thousand dollars no Toyota dealership could find my issue, i was referred from a family friend to Super Cario Bros and Matias and his team found my issue at my first visit and walked me through the process to repairing my Bcm efficiently and promptly.

Overall: 6/10 Quality of work: 8/10…read moreService: 4/10 Value: 8/10 So this was a bit of a tricky situation. I ordered and paid for $1700 in new winter tires. I came in to have them installed and the employee at the front (Zack) was having what I can only explain as a not so good day and that translated into a horrible, non-existent customer service experience. In short, it resulted in me leaving after two hours and my car never being pulled into the shop. I left beyond frustrated. Having said this, the experience was slightly salvaged by the store manager (Michael) calling me to apologize and to come up with a plan to remedy the situation. He reserved a spot for me the following day at 7:30am to get me in and out with my new tires which he did. Honestly, I'm being generous with the rating here due to Michael's save but still, the experience overall still leaves a bad taste in my mouth. Would I recommend this place? Perhaps, but make sure Michael is there to take care of you.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.

Super awesome guy. He helped me get a rag out of my air intake manifold after I botched a job…read moreslightly. He's honest about what's feasible and gives super fair prices. He went above and beyond, and I'll definitely be contacting him again for future jobs!

From the owner: To be honest, the big guys want your car to keep breaking down. If they let you ignore your…read moretransmission and spend big bucks on struts, then you sell to them cheap and get a new car cause your quote is way to expensive.... I put pride and care into my work. My work van is a 2001 with 226k miles and going strong. My prices may be low but my quality of work is excellent