When you buy an expensive appliance one of your biggest concerns is having it serviced or repaired…read moreand it's even more complicated if you live in a relatively small town Our Miele built in expresso/ coffee machine was not working- wouldn't grind the beans. One call to Miele customer service and we received an email with a link to schedule a repair technician I was on hold with Miele for maybe five minutes, I got a phone call from the service company in less than four hours and they scheduled the service for the following weekday The service tech was on time, super knowledgeable and had us up and running in an hour. LUMA, Miele's authorized repair company is a well managed company and we were extremely happy with their service.

On the 27th of June we had a service technician out because our MIELE dishwasher had died. Turned…read moreout it was the main board, and he didn't have the part, so we needed to order it. The part came in and on July 16, the technician came out to install it. Everything was going well until I happened to mention that the standing water in the dishwasher from when it died mid cycle, had caused a foul smell, and that after mopping it all out, I had wiped the inside of the dishwasher out with bleach water after removing the filters, as well as putting a tiny bit in the drain. Once I mentioned this I was berated by the technician until I was literally in tears. I have never been made to feel so stupid in my life. Obviously I didn't realize it was such a mistake and one that certainly won't be repeated, but I was told that I was poisoning my family, I was told that there was no way to fix it, that it was going to be in the machine forever no matter what I did, I was told repeatedly that he'd never heard of ANYONE putting BLEACH in their dishwasher, only baking soda or vinegar, and that he couldn't guarantee that I hadn't ruined it. He also demanded to know if I had put bleach in my steam oven (excuse me???) and told me that he now HAD to "report" that I had used bleach on the inside of my dishwasher "because I told him about it" as if I was being reported for a crime. Then after all of this mistreatment, I was expected to cough up over $300 for the visit. I get that it may not have been the best choice. But I have to wonder if this technician never makes mistakes in his life, and if he does, if he expects to be berated by complete strangers in his own home, like I was berated during this service visit. How would he feel if it someone had done the same to his wife? Chlorine takes no more than 5 days to dissipate from standing water. This tiny amount that I used was weeks ago and long gone, especially after the 2 empty cycles we ran after he left. Given that we have chlorine in our drinking water, and that we use chemical detergents to clean our dishes in the machine, I am hardly "poisoning my family", and I hardly think this simple error deserved the level of berating I received today. I have to wonder if he treats all his customers this way when they make a mistake with their appliances? I have reached out to the company about this experience twice now and have been completely ignored. We will not be using Luwa again. Not a happy customer.

Had an awesome experience at this range store in Auburn, WA! Nazar was super helpful and got me a…read morecustom range hood at a great price. He and his helper even loaded everything into my truck, which was a huge help. On top of that, they threw in a free fan for my new hood--such a nice surprise! If you're looking for something custom for your kitchen or need a new oven or range hood, this is the place to go. Great prices, great service--highly recommend! Also, check out their Instagram page--they have some great pictures of their products there!

I'm very happy to confirm "The Range Store" in Auburn, Washington, immediately, when called today,…read moresent a very knowledgeable, effective and friendly technician named Dimitri who in a very short time replaced the warranted faulty thermocouple and readjusted one misaligned ignition electrode. What particularly impressed me was that he kindly invested time in reviewing the various functions and adjustments of the stove, which I was not aware of. He left, leaving me feeling very satisfied and assured that my choice of the Ilve 150FDM was a success, not only from the great esthetics but also the excellent function, but most importantly the outstanding and unique service on which any complex device must rest on, for future commercial fame and prosperity. Many sincere thanks for standing behind your great and pleasing range. Lars Myrfors Mercer Island WA

Amazing company. Honest and kind and trustworthy! Explained our situation very well. Thank you!read more

Pros -excellent customer service I called about a washer…read moreissue and he explained what it was and was very upfront and honest Cons -based on the customer service alone I would use them for future services

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

I was in desperate need of a range just before Christmas. Colton helped fix me up with a stove that…read morewas affordable and just what I needed. He went above and beyond, getting the stove installed and all the unexpected issues resolved. His kindness was a blessing. Go to L&L Appliances and ask for Colton

Don't let looks deter you from L&L Appliance - these guys are honest, reliable, and absolutely…read moreaffordable! I've gotten help with my dishwasher (they replaced and installed a refurbished one that has been awesome) and with installing a dryer. If you get pushback at the big box stores on installing stackable washer/dryers, call L&L. They will get the job and they get it done right (the first time!) This is a family business, and I can clearly see that they genuinely care about their customers. I cannot recommend them enough - so glad I found them!

We had a water heater, elliptical and a few other things we needed to get rid of. They were very…read morenice, showed up on time, and even gave a heads up call when they were on their way. The price was very reasonable and an amazing value for the service provided.

I believe that this company is out of business, at least at the Auburn location. No signage and…read morethey do not answer their phone.

Excellent service. Knowledgeable…read more Really care for their customers. Very prompt and communicative

Overall got the job done (microwave/oven combo repair), but took multiple visits to do so. This is…read morein the greater Seattle area. One service trip, they came with an incorrect part. They could have double checked what was ordered and delivered to them before coming over. Second service trip they essentially ghosted our communication and the tech came late - after the 3 hour service window. They apologized afterwards and completed the job on a weekend.

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Lane arrived at my home right at the appointed time and was very friendly and professional. He…read morecovered his shoes and went immediately to work finding the source of the problem with my washing machine. He clearly knows what he's doing, quickly identified the problem and then then described my alternatives -- replace the electro-mechanical drivers, which would have made more business for him, or buy a new machine, which seemed like the best choice based on the cost of the repairs and the age of my washer. I appreciated his objective advice and will clearly call him if I need help again.