OK this morning I called mattress firm to see if I could get a replacement cord for the legs the…read moreleg part of the cord and see if I could get that cord sent to me. She's like well we don't do that here and she's like we've got to send you the Claims Dept. and I'm like well this isn't. I knew it wasn't a claim because literally my dog chewed chewed it up and 2022 that was three years ago. He was only a year old so he he had gotten it and chewed on it and he was teething. He was born on Christmas so OK he was less than a year old but anyway she literally knew exactly. I know she knew exactly which company made that adjustable base because it was in her computer and she gave me four different wrong numbers. She was so disrespectful and she she was arguing with me after I called her back the second time when I said it's not a claims and they the Claims Dept. does not do this. They only do claims so she gave me another number. OK that number was wrong. No that number was wrong and literally I had to go through four or five different numbers and it ended up also I would've had to do was look at the back of my remote and on the back of the remote it literally tells you who is the maker of the adjustable base and literally it said it right on the back of the remote why couldn't she have told me that she knew who it was because literally it should've been in her computer I was in her computer because I bought a king size in a queen size mattress and two adjustable bases to go with them plus the The mattress covers that are waterproof and that you can't dry in the dryer because it'll mess up the deal it's waterproof and it has to be cared for in a different way so anyway long story short I go through all of this trouble and she's awful to me. She doesn't listen to me after I call and tell her about the Claims Dept. not doing it and she's literally yelling at me and not listening to what I'm telling her and she's like yes they do I said no they don't. I just got off the phone with them and she's yelling at me and I'm like what kind of Customer Service what kind of a manager are you? I'm thinking this in my head I would never ever do business with mattress firm again with this particular manager, I would never ever go into the store and do any business with them when I went in there and bought my mattresses and my adjustable bed frames. There was two guys there they were great. They took care of the customers they listen to the customers they didn't argue with them, and they literally sold everything they tried to sell to me except for the sheets about those on my own cause I knew better but everything else they wanted to get me to buy I did down to the adjustable bases and like literally I've never been treated so horribly on the phone in my life and it was on a recorded line so let me tell you right now. It is almost 4 o'clock so this has been a four hour process. That literally should've been taken care of in 15 minutes. All she should've said was look at the back of your remote and tell me who it says the manufacturer is and she literally had that because after I got the right information, I called her back and said look all the numbers she gave me didn't work. I ended up getting the right number from from from this other number that referred me to this other number and I finally got the right information from looking at the back of the remote so literally I called her back and said the next time somebody calls and asked for a replacement part and you don't sell replacement parts just advise them to look on the back the remote and find out who the manufacturer of that particular base is and give them the right number she's like unlike would you like that number now and I literally told her the name of the company she's like oh no, I have that I have that information right here and I said why didn't you give it to me? I've never been so disrespected in my life. She was so argumentative what happened to the customer is always right and to always listen to the Customer and what she says, and when I called her back the second call when she said no the Claims Dept. is the one that gives you the replacement parts. I said no they're not they deal with claims not replacement parts and this is in this is in a claim. This is my dogs fault. He chewed the line when he was a baby. He was coming up on his first birthday in 2022. He was teething.

TJ was an amazing customer service representative for us at Mattress Firm. As soon as we stepped…read morein, everyone in the store was extremely polite and welcoming. They are also knowledgeable about the things they sell. This was our first experience at this store, and TJ went above and beyond with his customer care. We highly recommend this place if you are looking for a new mattress and etc.. Thank-you TJ! -Johnny and Monica-

McCoy's is the closest building supply store to my house. Well, they moved, so no longer the…read moreclosest. But the new store is bright, fresh, and clean. It's quite a bit bigger than the old store, so that's a plus. They of course carry a ton of stuff, and I needed something oddball. They had it, and at a decent price. Which means I didn't have to drive all over town. It's a little further drive now, but they will still get some of my business.

Went in to see new store and just browse around. They had exactly what I was looking for - small…read morebrackets for light. Store very clean, well organized. Looking forward to going back. Everyone was friendly and eager to help and make suggestions Becky R Abilene, TX

Great & excellent service and very knowledgeable person. Great selection of vacuums & parts for…read moresale at this little local vacuum shop. This my go to place if eBay or other online stores don't have what I'm looking.

The owner is very knowledgeable and has great customer service. I began going to him when I worked…read moremaintenance for two hotels , now that I run a handyman business I continue to seek out his help on all things related to vacuums and shampooers.

I swear this is one of the worst places I've ever shopped. Please make sure that whenever you're…read morebuying something new, you open the box and check that it's actually brand new before you take it home. My husband spent over $300 on a new air conditioner. We got it home only to find it covered in dog hair, leaking, and clearly used. It was absolutely disgusting. Then today, we came back to buy paint. The employee assured us the paint was white, but when we got home, we discovered they had given us red paint instead. Lowe's, you really need to do better. This level of quality control and customer service is unacceptable.

Everyone tries to shop local, but sometimes Lowe's is the place to go. Big Box means great…read moreselection and sometimes a good price. Sometimes it takes a while to find straight lumber. Sometimes 500 screw choices is too much. Finding help can be hard. But I usually find what I need and leave happy. One good thing is the new My Lowe's account. You get points for your purchases, and that adds up to discounts. I'm in! Just get the Lowes app and give the cashier your phone number. I've already got 4 or 5 discounts, and it helps! The app also will tell you what aisle and bin you're looking for. That's great! I use it a ton. Thanks Lowe's, your several steps ahead of Home Depot.

Bought two portable buildings from them. Good service and great delivery and set up. Fair prices.read more

Pete at Big Country Portable Buildings was very kind, honest and helpful. He walked us through the…read moreentire process. He did not push to upgrade to a shed that is out of our budget. Instead he listened to our needs and provided the best option for us. We got our shed delivered a week sooner than expected. The lady called us and was also kind and helpful in scheduling the delivery. Then the gentleman that dropped off the shed was quick and efficient. He went over information and safely placed our shed where we had requested. Doing business with Derksen and Big Country Portable Buildings was one of the most smoothest process I have had and seen in a very long time! Thank you Pete and your team for the customer service you had provided.

Makes me sad when I enter this big box store Prices aren't…read morecompetitive the place is a ghost town and the staff is really just there to ring you up. On the other hand the parking lot is wide open so there's easy access.

Well, Mickey said KILL ME NOW! I understand completely. But, since my wife doesnt even know where…read morethe kitchen is, I'm the cook in this family. BB&B has anything and everything for a cook. Yay, prices are high but when you want quality stuff, they have everything Wallyworld doesnt. I'll be back!

100% happy with RE Bath. The epitome of small business and excellent service and quality. From the…read moremoment we entered the business just to see what was available we were treated with courteousness and friendliness. The owner personally showed us around to all the different models as we were shopping for a walk in shower for safety for my parents as they are getting older and less capable of using a step-in shower. After spending at least 45" with us and answering all of our questions, we set up a time for an employee to come visit our home for a free estimate. We ended up going with a walk-in that we personally customized based on several options for walls/flooring/seat/shower head/etc. The finished product looks amazing and we have so much peace of mind now knowing my parents are easily able to use their shower without risk of falling/breaking a hip/etc. If anyone is looking To make their home shower safer for aging parents this is DEFINITELY the place I'd recommend. Installation only took 2 1/2 days and they hauled off the old bath tub for free. Follow up calls were also placed by the owner who made sure my parents were 100% satisfied. Our family highly recommends RE Bath in Abilene for their excellent customer service, quality, and competitive pricing, and we would happily use them for any future needs. Thank you!

We go to this store a lot and we are usually ver satisfied. Tonight, the staff were helpful and…read moreworking hard,but the manager didn't even acknowledge us.The manager, Chase ( maybe the Chase who gave the 5 star review), sat and talked to staff and worked on his computer never bothering to help customers even though there was a line. Kristen helped us and was extremely helpful and knowledgeable.

They need to work on how to handle the number of customers ins the store. I fully support social…read moredistancing and the need to limit how many customers at one time but it needs to applied evenly. Looking around wasn't allowed but standing at the kiosk was. One lady came in and refused to wear a mask but once she got insistent they let her stay. This places the other customers and staff at risk. They should have refused to wait on her and followed store policy.