They do not even deserve 1 star in my book but I had to give them at least 1 for my review to post .. I used them 2 times in a row in a little over a yr . I found it strange I was having to have my septic pumped out again a little over a yr later because I usually get pumped every 3-5 yrs and but this last time 7-24-2013 they didn't pump long at all (maybe 10 minutes) before the other person said they were full they took my money and left ,, I noticed my septic lid was under water again on August 1 2013 only 6 days after they pumped me out when I came home from out of town .. I called them the owner was rude and told me it filled back up with water and I had a problem and I would have to pay them again to pump me out .. NO WAY If I had to pay to get pumped out again it was not going to be them!!! .. So I called a very reputable company SOS LLC to come pump me out for the 2nd time in less than 1 wk and they pumped out a whole lot of waste and over a foot of sludge from my tank .. the owner of SOS said had I been pumped out all the way there wouldn't have been sludge and a lot of waste and that there was no way anyone could have that much waste or sludge in 6 days from being pumped out! Not to count my lid was not all the way put back on and thrown on crooked and uneven not cover the whole opening.. I have small toddler grand children that play in the back yard .. MY opinion they most likely didn't pump me all the way out the 1st time in 2012 either to have to be pumped out a little over a yr later .. BEWARE ,, also be aware they have 3 different phone numbers and locations the other 2 are Goshen, Ohio and Milford, Ohio and they also have the name Aaron-Andrews Septic Service on their invoice. read more