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    1-800 WATER DAMAGE of Cincinnati / Dayton, OH

    5.0 (1 review)
    Open Open 24 hours

    Services - 1-800 WATER DAMAGE of Cincinnati / Dayton, OH

    Carpet cleaning

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    4 years ago

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    Zerorez Cincinnati

    Zerorez Cincinnati

    1.6
    (35 reviews)

    Had my carpets cleaned yesterday with this company and wish I would have read the reviews here…read moreprior. My appointment window was 12-3. I received a text at 2:30 stating they were 54 minutes out only for the technician to arrive at 4. The technician was having issues with the equipment and took almost an hour after having to call the office many times to actually get started. He did add the odor elimination to all 5 spaces after I paid extra for just one room. The carpets looked fine after and seem to be drying as expected. After he left, I noticed that there were some small things like, he must have hit my daughters desk with the machine as one of my daughters Lego sets had fallen an broke (she's in college and not home so I knew it wasn't her). Overall, the carpets are clean and I'm happy with that but the experience itself was less than par. I didn't complain about the late arrival, lack of communication or anything else and was just hoping that the technician would do something automatically for the inconvenience. I honestly was just happy when it was done. It took over 2 hours for 1100 square feet with no furniture needing to be moved.

    My fiancée made an appointment a week before. He heard them on the radio and was curious to check…read morethem out. We needed two bedrooms and the hallway done. They mentioned that they can help with two black hair dye stains in the hallway. The quote was very reasonable and I was excited to get my carpets cleaned. You don't pay up front. You pay after the service. The day of the appointment which was on a Friday, he called them early morning to leave my contact number. They were supposed to come from the times 10:00 am to 1:00 pm. I was upstairs for just a brief moment, I didn't hear the doorbell ring or a knock. My fiancée saw them on our front camera after 10:00 am, but the gentleman didn't even stay more than a minute or bother to call. They tried to rescheduled via text but by then, my fiancée was aggravated and didn't want their business. They claimed they didn't get our message that morning. So upsetting. I wanted to get this done but it didn't happen. I don't recommend this company at all. They lack communication skills.

    Stanley Steemer

    Stanley Steemer

    1.9
    (30 reviews)

    Horrible quality and value for what we paid. First thing they said when walking in was that our…read moresectional was too big so charged and extra $140. They finished our four bedrooms upstairs in about 10 minutes and just hit the main middle spots. Down stairs in our living room was the worst. They seperated our sectional and broke off two pieces to put it back together and didn't tell me until I found it hours later. They also left black streaks across the floor that they cleaned up once I requested. For any cleaning products there was of course another fee and house was left messier than when they came. Also, it's 2026 now, surprised they have to leave the door open with the 30 degree weather out to let all the heat out. Overall lazy, rushed and zero attention to details.

    What they are really good at is not taking any responsibility for damages that they have done…read more Chipped tile under kitchen vent...Dented main air intake duct that makes loud popping noise every time air conditioning starts and stops...Expected a much better care for my property. It's just very upsetting that you go with "the Best" and more expensive company and this is what you get. Can NOT recommend unfortunately. Special "thanks" to Jeremy Lewis and Micheal Westlund (technicians ). P.S.: they broke that piece of a tile off and instead of giving it back to me so that I can possibly fix my flour they instead preferred to throw it away and cover the job up in hopes that I will not see it. But I did right away. Update 8/23/24: "Good" stuff keeps coming...The Dryer Vent ! They cleaned it, they said ...Picture taken a week after "cleaning" ( we are rebuilding our deck and got to the vent yesterday , its located below the deck). Beautifully done job! Forgot to add: Just an advice, film your home before they come, your vents and around them, your furnace, the way it looks, operates. All the damages that they will do to your property will be "pre existing " according to Stanley S.. So just keep in mind.

    1-800 WATER DAMAGE of Cincinnati / Dayton, OH - carpet_cleaning - Updated July 2026

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