If it was a review just on the Dentist and Hygienist then I would say the level of care is average…read more It's however the staff , specifically when it comes to insurance and claims processing that brings this review down to one star. PATIENTS BEWARE! Today, when inquiring about insurance and billing, the insurance manager was down right rude. She failed to carefully listen and respond and instead was defensive, talking over me and then hung up on me. I caution all new and existing patients to read the fine print on your treatment plan recommendations before signing and getting treatments. They claim to "check insurance before an appointment" however upon arrival and making treatment plan recommendations they fail to tell you it's quite the contrary. (read the fine print). Why tell a patient "we checked your insurance and it is covered" and then share treatment recommendations that are not covered by your insurance? My 70 year old husband had fluoride added to his treatment plan (totally unnecessary) and it was NOT covered. We were duped by what they said and also what they chose not to share. Those sneaky little charges add up here and there and before you know it you are paying a couple hundred dollars, if not more. Shameful! I would never recommend this practice to anyone!

I have been coming here for three years now and I always recommend it to friends and family. The…read morestaff is always kind and efficient. The dentist is always very patient and nice. He makes me feel comfortable and welcome. They offer water, coffee, tea, warm blankets etc. Highly recommend coming here.

Exceptional dentist and staff…read more Everyone at Complete Dentistry is a pleasure to interact with. The staff are friendly, the schedule managed well with appointments on time, and in the rare case when I had an emergency with a veneer they were incredibly responsive in getting me in quickly. The office is easy to get to near 75 and corkscrew.

Complete Dentistry of Estero is absolutely amazing. Had to have some major dental work done, about…read more15 appointments over a years time. Before coming here I had extremely bad anxiety when I had to go for dental visits. (Had 2 very painful/bad experiences with a dentist in NY before moving, then again in Naples.) So badly my first visit here Dr. Dinh was kind enough to write me a prescription for 1 valium pill my first visit. After the first official visit, getting work done, seeing how kind, gentle and caring they are the anxiety all but disappeared. Emily the dental hygienist is absolutely amazing as well. I have no complaints about the work, the crowns are perfect along with all the other work they have done over the past year. I highly recommend them. Will never go to another dentist again as long as they are here.

Feels like you are at a shady auto repair shop. You go in for a basic oil change and they try to…read moreup-sell you new tires, struts, and a coolant flush! You go for a cleaning and a new patient diag.,(which takes hours) then they send in a customer service person who tries to up-sell you on their own in-house dental plan, a myriad of tests, appts. with specialists, and added treatments. Like a car dealer, then start throwing specials and discounts at you. The hygienist was good, but could def. do without the up-sell and the impression that all your teeth are going to fall out and you are gonna develop a heart condition if you don't spend $1000 on treatments.

DO NOT GO HERE! I went in for a cleaning in November, they said they accepted my insurance. I need…read moresome fillings and a crown. They said they would file my insurance but I need to pay them. I paid them in full by December. My balance was $.00 They had scheduled me for February for a cleaning. My insurance switched in January and they were not in network so I called to cancel, I then got a bill of $1,297.00. I called to ask what this they said since my insurance was not in network I owed this. I told them I paid them for my prior visit and my balance was $.00 in December that my new insurance is not in network so I cancelled. They tried to tell me I still owed them but I did not. They know nothing about how insurance works! I wish I had looked at reviews before!

Thank you so much to Dr. Mamo, Mila, and Robin!…read more They were able to get me in right away for a tooth repair after I chipped my tooth. Dr. Mamo is the best dentist I've ever had. Not only is he highly skilled, but he's also one of the friendliest and most genuine people I've met in my life, along with his staff. Dr. Mamo and Mila not only restored my smile, but also my confidence!

Dr Mamo and the team are amazing! I won't go to any other dentist even if they take my insurance…read more Well worth the extra cost to feel confident in the staff. I've been dreading going to the dentist because I've had a lot of bad experiences but no longer! So happy I found them!

I had an amazing dentist today , He listened to my needs and executed it perfectly. I wish I can…read morefind general dentist as great as him . My anxiety was so bad but he made me feel at ease . His whole team was great ! I'd highly recommend him and this place . I wish I knew his name I forgot to ask .

Update, one of the dentists agreed to remake the temporary. While I was sitting and waiting for it…read moreI had to listen to the other dentist chew out a customer about how she didn't deserve lower dentures. His rationale was he wanted an expensive car and didn't have that and we can't have everything we want. I guess you go to a place called Affordable you're going to get what you paid for $2,500. The second temporary was worse than the first one they made for me with extra teeth that were unnecessary making it very difficult to talk. Praying that the final version will allow me to talk and eat.

Just like we all need work on our teeth to keep a healthy mouth…read more.. They need work on their front desk staff to keep and maintain their patience! From the beginning: I thought..oh how convenient..they are right next door to where I work out. Soo I walk in and ask..."do you take guardian insurance?" I was told yes. 2nd I was able to change my appointment from the 22nd to today the 16th. Cool. Great. About 30 min before the time I had to show up, I get a call saying some excuse about "we were having trouble with our portal and we found out that we actually are not in your hmo network." Said front desk lady cont....but we do have a 39.99 flat(if you pay w dc or cash) fee special." Again, cool. Great. So I show up on time...get called in. I let the lady know that im going off their special rate. She then comes back telling me..."thats fine but if you want your dental x rays released to another dental office...that will be an expensive fee." ... Folks reading this ...do you see a pattern here? They hide information from you! They are taking money from underneath you! Save your wallets....go to a more trusted dental office where everything is told to in 100% clarity.

Do not use this group. My husband used this group for his usual cleaning, and they said they…read moreaccepted my employer's insurance. Now, months later, Allie in billing refuses to do her job, and is telling my husband (and I) that we need to bill the medical insurance first and then bring the EOB back to them! Then, Marybell is also saying they are not in network! GO TO ANOTHER GROUP LIKE COMPLETE DENTISTRY THAT WILL ACTUALLY DO THE BILLING FOR YOU AND NOT LIE ABOUT BEING IN NETWORK...Don't use this group. They will lie and say they are in network, only to change their tune and bill you afterwards, and refuse to help.

PLD has done an excellent and professional job caring for my teeth. Most recently I had a…read morefrenectomy (laser procedure to prevent continuing gum recession) by Dr Serg. I didn't even know I had a problem until I compared my gums with others. Yikes, glad Dr Serg caught it and skillfully corrected the problem. Thank you!! They could've improved my service by giving me more detailed printed aftercare instructions for a frenectomy. It's not the same aftercare as a tooth extraction, which I was given.

First I went in for a normal six month checkup n was told I needed a treatment plan that was going…read moreto cost about what a car cost . Don't know if they were talking about a30,000 car or a 300,000 car either way they were telling me I had to p uh t there kids thru college n that was not going to happen so I left being told my next appointment was for a full mouth impression that was 1200 n of course I cancelled the next appointment . It is really sad when a 74 yr old man goes into a dentist office n instead of getting a cavity fixed they tell me to get a new Hollywood mouth all I need is for my teeth to be able to chew no get a leading role in Hollywood. B we careful of the the dentist you Choose especially in southwest Florida

This was my first time at this dentist office, and by far one of the best experiences you can have…read moreat the dentist. The staff is excellent (Very welcoming). The facility is immaculate. This was my first interaction with Dr. Patel. I have had major pain in chewing for 3+ months. The pain finally got to the point I had to have it looked at. I have a previous crown that may or may not need a root canal. Dr Patel is a very honest person. Instead of pushing me to a root canal after X rays, he ground down the tooth, told me to wait a couple of weeks and see if the pain will subside. It could be an issue of the crown being built up too much, and that has caused inflammation in the nerve from constant bite pressure. Instead of making me feel I was being sold a car (Like MANY previous dentists have done), Dr. Patel went out of his way to try something else first. I will wait another two weeks to see if this works, but I love the people in this office and Dr. Patel's honesty, 5++++ from me!

My Mom who is elderly had to get dentures. For over 7 months of repeated visits and they changed…read moreDentists 3 times in one year, my mom spent over 2,000 dollars in fees and had to bring her back month after month being told that we have to fix them. My mom is totally disgusted and spent all that money for nothing. She took her dentures and they still do not fit after repeated attempts to grind them down. My Mom deserves her money back and I am seriously considering Sueing them for her money for what they did to her. This is disgusting and should not be. They need to be investigated and they will be.....They are incompetent and the last Dentst was decent. Dr. Paola Suglio was very good. I am going to get my money back one way or another.

I wanted to do clear braces for some twisted teeth and researched dentists with advanced training…read more The first dentist and his entire staff were high pressure trying to get me to commit on the spot to the comprehensive and most costly Invisalign package as well as other dental work. Went to Dr. Bachmann and she was no pressure and said the moderate Invisalign package would do what I wanted, which was also less costly. She did a great job and my teeth came out perfect. I am no longer afraid to smile and wonder how many dates I would have gotten if I had Invisalign done when I was young!

Be very aware of this dental practice if they are listed as "out-of -network" with your particular…read moredental insurance program. My experience with their practice of not checking with my insurance to determine if their diagnosis would be covered with my policy before having a procedure performed was costly and neglectful on their part. My assumption that the patient should be informed by the dentist of their business practices and provided with the option to refuse treatment that would not be covered was obviously wrong on my part! I would not recommend anyone to use Estero Dental Care based on my own experience.