Maybe I should give this place two stars--I'm conflicted, but I'm not happy with the service I…read morereceived and I would not choose these people again . . . even if everything worked out "fine" in the end.
We called Biscayne Decor (also called Biscayne Blinds, apparently) on the recommendation of our window manufacturer. Our window dressings were out of warranty, and we needed someone to come perform a quick procedure--that we should have been able to do by ourselves, but because of the proprietary design of the mechanism, we didn't have the tool to do it.
I called and made an appointment to have someone come out and do what should have been a quick repair. After it was scheduled, I choked a bit at the price: $200. But our window shades weren't closing, and our east-facing windows demanded a quick solution if we ever hoped to get any sleep.
The guys who came to do the repair were nice enough--and quick enough. They performed the quick replacement; I signed on the dotted line; and they left with my $200. I know, I know, I know I should have monitored their work, but I figured the job was so simple, there was no way they could screw it up, right?
WRONG!
Not only did they scratch the window dressings (about inch-long paint scratches on two windows), but they weren't careful in the way that they reinstalled one of the blinds, and the closure mechanism ended up tearing part of the blind fabric itself. I didn't notice this until after they left. I called as soon as I saw the problems, but the guys were already on their way to anther job, and I was out of luck.
About a week later, I was able to get the installed to return with the owner to survey the damage. The owner was very efficient and just took the blinds away, back to his shop for repair. He was actually pretty apologetic, and said he'd have them back to us as soon as possible.
These are blinds for our master bedroom, which has pretty much wall-to-wall glass, so that means we couldn't sleep in that room until the blinds were returned . . . which was another week later.
Once those blinds were re-installed, however (the installers, now on their third visit, basically refused to talk to me), part of one of the blinds was FILTHY! After trying to remove some of the dirt myself to no avail, I showed the guys how dirty the blinds were, and they very frustratedly attempted to clean the part. (This was the part they replaced, so there was no reason why it should have been filthy.) I let them do their thing while I worked in the other room. I think they ended up having to replace it again, I don't know.
LONG STORY SHORT: A quick job that should have taken about 15 minutes took more than two weeks (and three afternoons off from work to meet these guys to fix their mistakes AND $200 . . . ). Even if these guys are authorized service providers for Hunter-Douglass, I won't go back next time i need service. No way no how.
