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    AADigital Solutions

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

    Services - AADigital Solutions

    Web design

    Website development

    Web hosting

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    Alphagraphics

    Alphagraphics

    4.0
    (54 reviews)

    This company only gets one star because I couldn't do zero…read more I called Alphagraphics on a Friday morning and spoke to a Chris Kelsey. I asked about turn around time for offset printing 1000-2000 12-page catalogs. He told me they would need a couple of days and that before the job could be started I would need a quote. I sent him a request for quote with all of the details seconds after ending the call. The following Tuesday morning I finally received an e-mail quote from Chris. Then I brought my completed PDF's in later that day. I was surprised that the quote was triple the cost of their competition, and that he had added tax to the quote despite my inclusion of our resale certificate with the original e-mail. When I brought my PDF's in I asked about the pricing and a different person, Aaron, said that Chris had quoted for digital printing. I guess Chris didn't listen during the phone call, or read the e-mail before providing a quote because both were requests for offset printing. Then Aaron told me that digital printing was better anyway because they would do a physical proof of the exact booklet. Aaron told me that I would need to talk to Chris about all of this and that the person who provides the quote is who you work with for the whole job. Aaron said he would let Chris know everything we talked about. I left my PDF's and called Chris in the morning. Chris had no idea who I was, or where my PDF's were. We got straightened out and he said he would have a proof ready shortly. The next day, now Thursday, I receive an e-mail with a PDF proof that I am instructed to approve ASAP. I ask about the physical proof Aaron promised and Chris says we don't have time for that, because of my deadline. That he could only do flat sheets, maybe. Later that day Chris calls so I can come in and approve flat sheets. I do. My catalogs are ready to pick up on Friday afternoon. The box is sealed. There is another woman there complaining about the business cards they've made for her. The ink is literally rubbing off from the gentle friction of the cards being together in the same box. They tell her they will have a hard time fixing it because of her deadline. I take a look at the catalogs over the weekend. All of the thinner inside pages have doubled text in a gradient improving from left to right. The text at the left side of the page had a double of about 1/16th of an inch and there's no issue on the right side of the page. This problem was not on the digital PDF proof I approved. After 15 years of hiring print shops I can see that this is likely a paper feed issue. I took the catalogs back to Alphagraphics and asked about the issue. Chris found the person who worked on the print part of the job. She asks what dpi, I say 500. She says this is a Photoshop PDF issue and that without having made the entire document herself she has no way to say that this wasn't this way in the PDF file. This was not on the PDF proof Alphagraphics provided. I asked her to explain how Photoshop would make a gradient of bad quality from left to right. She said she didn't know because she hadn't made the file and it was obviously a mistake in the file. She said that we hadn't hired Alphagraphics to do the graphic design for this project so they couldn't guarantee the print quality, that it could only have been a problem with the original file. I ask her again to carefully explain how Photoshop could make a file which results in a gradient of bad quality from left to right. She says again that it is possible, and that the only way to ensure it doesn't happen is to have Alphagraphics make the files. I said "I think you are full of shit." Chris said "We're not going to fix any of our mistakes if you're going to have that attitude." And I said "That's not a problem because I know exactly how to complain." Chris then clenched his jaw, turned red, leaned across the counter, stared into my eyes and said "I have some suggestions for what could happen to you if you do." I left. Bad service, lies, insane prices, horrible print quality, and then a threat to keep you from complaining. Maybe Chris eventually realized it wasn't okay to threaten clients, or someone in the office saw it happen and intervened, because later I received an e-mail from Chris that said: "I'm sorry that you are unhappy with your guides. I am still trying to figure out what happened and if we did anything wrong, we will re-print them at no cost to you. I'll get back to you by tomorrow. In the meantime; perhaps so could send us the native files." Too little, too late, please do not threaten clients and then expect them to cooperate with you. I wouldn't go back to Alphagraphics if someone paid me to. You don't have to guess how bad the print quality was because I've added an image to show you.

    Yes print media is not dead. These guys do a great job. Always on time, always good quality. Can…read moredo low to high volumes. Pricing competitive. Excellent customer service (Jill). This area can be a bitch to park in but they do have a couple spaces in the building. Just watch out for the parking rent-a-cop who well get into your shit hard for not parking in the Alpha spots.

    Studio 3 Signs

    Studio 3 Signs

    5.0
    (13 reviews)

    Don't even think about other sign companies. These guys are the best. I've used them twice…read more 1. I needed a huge sign, my salon is in a mall type building so it was extra high up. I called almost a dozen companies, nobody would even come out to measure the sign or give me a quote without paying them a lot of money. Pay for a quote? You can't be serious. Mike came out lickety split and measured the sign and got back to me with a quote. My sign looks GORGEOUS (I will attach pics) and the price was totally reasonable. 2. I got some client feedback that they couldn't find us upstairs, and one of the businesses near me closed, so I had the perfect chance to jump on their sign space so people walking in the building could find us. Naturally, I emailed Mike and Matt right away. They came out and measured the sign and got back to me with a quote WITHOUT EVEN BUGGING ME OR SAYING ANYTHING THEY JUST DID IT WOW. Again, looks great, price was totally do-able (and I'm a tiny business, so if I can afford them, you can, too) I'd never even consider using any other sign company. Not ever.

    Best. Sign Company. Ever…read more Why is it that Ballard has the best business in Seattle? Just 6 miles from my house I'm always willing to make the 20 min drive for a great cocktail, a great meal, or in this case, great signs! With a variety of options and materials you can get a sign printed or made for your storefront, you can get large posters printed up and you can even get your car wrapped in a sign! What a fantastic and efficient way to attract people to a local business. After getting some stuff printed here I'd be hard pressed to go anywhere else. Everyone was super friendly and the job was superb. Who knew you someone could be so excited about signs?!

    AADigital Solutions - web_design - Updated August 2026

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