Where to start about this lovely business. I run a business and have used them several times over the past 2.5 years. EVERYTIME, the owner is rude and short with me. I have probably done about $2000 or so of business with them during this time(silly me).
Yesterday I call to get all my locks rekeyed, about a $250 job. The receptionist picks up the phone and says, "I dont know when your door closure will be ready" in a very hurried and somewhat rude tone. I explain to her that I am not sure what she is talking about and....she slams me on hold. She comes back and I tell her I don't know about a closure but that I am calling to get my store rekeyed again. She says " we can not get to it today" again very hurried and somewhat rude, then slams me back on hold before I can even say that I am not in a hurry really. She comes back one more time and says "yep no way we can get to it today" very rude this time and sticks me right back on hold.
At this time, I look over at my other manager and ask her why I do business with people who are rude to me. I then hang up the phone and call Ricks Locksmith in San Marcos. The receptionist calls me back at the store and says "sorry we must have gotten disconnected". I then nicely explain to her that I just do not want to do business with people who are rude and do not value my business. I explain I called Ricks to do the work. She then yells at me "You do not want them to do it, we have your core key, they will have to drill it out. You know what fine, pay them to drill out. I tried and then hangs up the phone. This time I had her on speaker with my other manager in the room and we both just looked at each other in disbelief.
Since I own the core key she is talking about, they are just holding it for convenience as most locksmiths do, I immediately jump in my car and go down to their office. When I walk in she is on the phone with Rick's telling them how she has my core key and isn't going to give it to me. She does not realize it is me waiting to talk to her so she then proceeds to lie to them and tell them I cursed at her and was so impatient that I had to have the work done immediately(even if that was the case, she wouldn't know since she never let me get a word out of mouth).
She gets off the phone and asks what she can do for me and I ask her for my core key back. She says, no, then she says $150. I say, no it is my key, you are just holding it. Please give it back. She comes back with "I don't have it". I say well who does and she says the owner does and then proceeds to explain to me that there is absolutely no way I can reach him. She then threatens to call the police on me, I have not even raised my voice or said a cross word to her mind you. I ask her for a piece of paper so that I can write the owner a letter. I pretty much write this story out and leave my cell number so he can call me. She calls me back 3 minutes after I leave and explains that she is not passing it on to the owner because I am was lying. I tell her whatever, just have him call me.
3 days go by and of course I receive no calls. I stop by on my way to work and Steve, who I assume is the owner, is there. He was busy with a customer and I ask him to call me later so that I can get my key back. He then explains that he is not giving my key back as I never paid for it. I bought the entire lock and key system and he is holding it hostage.
The morale of the story is. They are rude, lying, thieves and you should take your business elsewhere. On the bright side, Ricks called and provided friendly great service. Give them a try! read more
