Brianna Cattaneo at AAA Insurance in Redwood City was honestly a lifesaver. My insurance had turned into a complete patchwork -- different policies, different companies, nothing bundled, and way more confusing than it needed to be. Brianna fixed all of that. She helped bundle my auto, home, and umbrella into one clean setup, and somehow got me significantly lower pricing with better coverage -- which I wasn't expecting at all. She's also incredibly responsive (actually picks up or calls back quickly), answers questions clearly, and follows through without me having to chase anything down. And bonus -- she's easy to talk to and even funny, which makes dealing with insurance... surprisingly not painful. If you want someone who knows what they're doing and makes the process easy, I'd definitely recommend her. read more

Thy picked up the phone & helped right away. They gave us a quote quickly with fire protection.

I am waiting for a private tow company to come get me for $150 after waiting for AAA for 4 hours. AAA claims that a driver was here and that I refused. No driver ever came. read more

After my husband became temporarily disabled we stopped in here for a temporary handicap placard. We were able to park by the door and a AAA employee ran over and opened then held the door for us. Getting first rate help was quick. A calmer, cleaner environment than any DMV and didn't cost a thing. I love this place and the helpful staff here. read more

Headline: The Insurance Math That Makes Absolutely No Sense: A Warning to Everyone on Auto-Pay Let me tell you a story about how "trusting" your insurance company can quietly drain your bank account. If you have your insurance on auto-pay, I highly suggest you stop and look at your statements right now. It all started smoothly. On May 5, 2024, I insured my Genesis GV80. My monthly premium was a reasonable $233.67. A year later, on August 5, 2025, I added a Kia Sportage to the policy. Naturally, the premium went up to $372.34. Perfectly fair. But here is where the nightmare begins. On November 5, I sold the Genesis and cancelled its coverage. You would think my premium would drop significantly, right? Since I was on auto-pay, I didn't look closely at my next statement. When I finally checked, I was shocked: they were charging me $229.60 for just the Kia! A vehicle worth half the price of the Genesis was costing almost the exact same amount to insure. When I went to their office demanding answers, nobody could give me a logical explanation. Magically, right after my complaint, they dropped the premium to around $150. Against my better judgment, I gave them the benefit of the doubt. I thought, "They are a reputable company, surely there is just a misunderstanding." So, when I bought my newest vehicle, I added it to the same policy alongside the Kia. On May 5, they charged me a combined total of $169.14. A few days later, on May 9, I sold the Kia and promptly cancelled its insurance. During the cancellation process, the agent explicitly promised me two things: 1 I would receive a refund of $169.19. 2 My monthly premium for my sole remaining vehicle would drop to a clean $59. Guess what actually happened? No refund ever arrived. Instead, they sent me a new bill for $64.28. Today, on May 29, I went back to their office to look for answers. An employee named Xavier told me something completely mind-boggling: "If we issue your refund, your policy premium will go up." Even when I said, "Fine, do it anyway," his response was, "We can't do it today." No refund. No correction of the inflated bill. Just a wall of excuses and vanishing money. This has been an absolute nightmare of deceptive practices and shifting numbers. They are quick to take your money, but when they owe you, they lock the doors and change the rules. Please, think twice before trusting this company with your vehicles. Check your bank statements, question every dollar, and protect yourself--because they certainly won't. read more

Extremely Rude and disrespectful behavior from one of their employees who said her name was Dee or Dee Dee which I believe may not be her name and she want hearing a name tag. She's dark skinned Hispanic with curly hair and glasses. Extremely disrespectful when I asked her for help about information that was instructed to me be a AAA manager at a different branch. I had to request the manager don't remember the managers name but it started with a C. She was extremely helpful and willing to fix the issue Dee made. Including switching back to English after Dee tried to only speak Spanish in front of me. Which is very rude to treat a customer that way. The Manager C was very apologetic and if I come Back I will ask for her because she knows how to get the job done. I was ready to cancel my insurance and membership after my experience with "Dee" read more

I went in there to register and transfer an out of state vehicle and everybody in there was nothing short of wonderful from as early as three days beforehand when I called the facility with some questions. Leslie Louie helped me specifically , she was patient, helped me do exactly what was needed in a very warm and kind way. The experience was smooth and easy! It was a wonderful experience. read more

It was great to work on insurance with Osama Fararjeh and this AAA branch. Easy, efficient, pleasant, honest.

03/01/22 So many staff now! Greeter at the door including a dog, 2 tellers and a concierge to assist as people get to the front of the line. So far so good This is a pretty busy location. read more

AAA - Nice office.. they have a dog mascot - Insurance Near Me - Redwood City, California

One of the perks in having AAA insurance is paying your car registration there to avoid the negativity and long wait at the DMV. I visited today and I felt it's starting to be like DMV. What happened to quick service. They now check you in and tell you it's a 1/2 hr wait. There were only 2 people working the counter. A lady next to me was waiting for an hour. Only to find out the previous lady who supposedly checked her in did not put her down. Luckily they put her on the top of the list. For me I wasted a 1/2 hr wait to find out paying by credit card one has to enter a PIN number. The lady assisting me wearing sports gear was not helpful at all. She kept insisting she picked credit card. What card system asks for a pin when running a payment as a credit card instead of debit. Btw they don't takes checks only cash or credit card or debit only? I really miss when they had the location in San Mateo. Staff there seemed friendlier and helpful. RWC really needs to revamp their customer service because in no time it will be a DMV with long waits and unhappy staff. read more

Around 955 am I arrived to renew my vehicle registration. I checked in at the door. The office wasn't busy. I saw one individual waiting ahead of me in the waiting area. I realized I didn't have my wallet so i informed the employee at the door I needed to get my wallet in the car. This process only took about a minute since the parking lot is immediately outside of the door. Upon my return, I sat down and noticed a woman, who I saw enter the building when I went to retrieve my wallet, go to the window. I thought how could she be next when I checked in prior to her. It didn't bother me so I didn't say anything. However, when an individual who I saw check in, sat down, and have his named called to approach the counter I was upset. This was not acceptable. I had another appointment to attended so I left but I did informed the lady at the door. To be fair she was apologetic. Maybe the process needs to be changed to be fair. I will look at other options to renew my registration read more

My tow truck driver won came out prompt and was extremely efficient I am very happy with the service I received from AAA and grateful to have it read more

No line, expedient process, and very pleasant customer service and front door parking! This place wins!!

Whoever was the gem that put out the idea of having a DMV option at AAA should be able to retire early with all the benefits in the world. The ease in scheduling an appointment online, the reminder texts, the warm welcome at this branch, the quick service, the friendliness the efficiency... Let me tell you - no more dreadful thoughts of knowing you have to pull a number at DMV. AAA has my back! I scheduled an appointment a few days before for a 10 am appointment. I arrived at my appointment around 9:45 am and was able to check in. I came prepared to wait for my appointment with a book when lo and behold, I was called earlier than my appointment time. I had everything already prepared, documents completed, signed with all my i's + t's crossed, which made the appointment run so smooth (COME PREPARED YA'LL - DO NOT MAKE IT HARD FOR THESE GOD SENT ANGELS). And I was out and about by the time I was originally scheduled to be seen. Neat, right? I recommend scoping their site before you head over for any necessary supporting documents needed in order for them to process requests. Believe me, being prepared will make this easy for you and easier for them. read more

I recently had Achilles repair surgery and am in a boot for walking, which is difficult to maneuver. My doctor gave me a temporary placard form with diagnosis and signature but forgot to complete the duration part. He verbally told me three months. I check in at the AAA and wait thirty mins to be called and when I get to the counter, they freak out that the duration wasn't completed and insisted that only the doctor can do it. The form was signed by the doctor and this part could have easily been filled in by anyone and they would never know. Rules are rules, but this seemed like a minor issue given that they all expire at six months anyway. Now I have to make a trip back to my doctor's office on Monday to get the date included and then back to stand in line. Maybe the check in person could check that forms are completed to their satisfaction before sending me to wait for 30 mins? read more

Very rude receptionist. I called to get an insurance quote. She started collecting information without explaining the purpose. When I asked if she was going to quote, she transferred me to the "general" mailbox. When I called back assuming there was a mistake, she just rejected my call. PS: Useless response from the owner. What does my "Member number" have to do with the experience I had? read more

I had such a great experience with Triple AAA thanks to Darnel! I was locked out of my car and called for roadside assistance. Darnel showed up quickly, gave me a call to let me know he was on the way, and was super professional and kind from start to finish. He got the job done fast and made what could've been a really frustrating moment so much easier. You can tell he truly cares about the people he's helping. I really appreciated his attitude and the way he handled everything. Triple AAA is lucky to have someone like him representing their service read more

DO NOT USE THIS BRANCH What a waste of time and money. Staff at this location will do anything NOT to help you. DMV service rep Leslie did not want to issue "already paid" registration Sticker form my car (registered to my wife that is handicapped) We both are on the membership with the same address, same last-name and the car registered to the same address. ALSO car was standing right in front of the office. The branch manager Torri told me that she doesn't care about my membership and If i want to cancel it. Rude unprofessional. This not the first time I have this type of experience at this location. 2 month ago I was told that they don't do certain service but Menlo Park branch did it within 5 minute. I do not leave bad reviews usually but this was so bad that I took my time to write such long review. I canceled my membership that I had for 13 years read more

Five Star Service,,,The staff at this office are all amazing making sure all AAA clients are taken care of. Greetings are abundant and wait time is short. This office is very clean and overall a great atmosphere. Rebecca is wonderful,,, she completed our auto registration so quickly and at the same time very courteous and welcoming.. Thank you AAA for having such a great team here in your Redwood City Branch. read more

Went in to take care of an IDP (International Driving Permit) requirement to rent a car in Italy. The whole process took 15 minutes. The front desk check-in gentleman was super friendly and helpful and the lady who helped with my application and pictures was also very nice. Quick, easy, stress free process. read more

Came on a Thursday lunch time. Not many people. It was quick and easy to get my IDP-- SAME DAY! Parking spaces are definitely very tight... the only negative. Otherwise you walk in and check in with the person and she directs you. They take your payment then wait at another section to get processed. Overall, it took about 20 minutes. IDP application $20 Passport picture $20 = $41 and some change after taxes. read more

My local AAA was torn down to put up some pretty, new condos so I had to find the next closest branch. Lo and behold, there was an unassuming one nestled off the Main Street in Redwood City. Twice I missed the entrance and when I finally turned into the right place, it was heaven from there. First, parking is super easy with lots of space all along the side of the building. Entering the building, I was faced with a surprise. It's huge inside and so clean. I barely had to wait at the DMV window before I was greeted by a cheery and very efficient woman. She took care of my problem lickety-split. It was one of the most wonderful DMV experiences I've ever had in my life. And I could see other happy people sprinkled throughout the office. I highly recommend this AAA for all of the services they offer. read more

I write reviews when I get extraordinary service, however, I think it's just as important to share why a company deserves praise as it is to assign them a 5 star rating. It's tax time, and I could not find my DMV registration renewal form so I could claim a vehicle license fee (VLF) on my tax return. I looked everywhere. Then, I checked the DMV's website. It is not an intuitive platform, and after trying a couple of different ways without success to access the info I needed, I decided to drive over to the local AAA office in Redwood City. Just by happenstance, one of AAA's staff, Louisa K, was walking by the front door when I entered. She asked if she could help me and led me to workstation. I explained the problems I was having getting the last piece of info I needed to start prepping my tax return. Louisa was very, very professional and helpful. Initially, she ran into the same roadblocks I had encountered when I tried to find the VLF. She went above and beyond, and although it took several attempts, she finally located the information I needed and printed it for me. Louisa expertly diagnosed the problem and got me exactly what I needed... and she did so in a friendly and sincere manner... that's great customer service. I sought out the station manager, John Hennings, and shared with him what a great job Louisa had done while helping me. In my view, a verbal "atta boy" is a good way to acknowledge superior performance, however, this time... it was important for me to put it in writing. read more

I had to come to do some DMV services and recently found out that it can be done at AAA. I had to wait about 15 minutes, but got everything I needed done fairly quickly once it was my turn. Comparing this to waiting weeks or months for an appointment at the DMV, or walking into the DMV and waiting hours in line, this was a great experience. I was on crutches and I appreciated that an employee allowed me to sit outside of the line and hold my place for me while I waited. It really helped me out. read more

I recently purchased a car and needed to add it to my insurance and remove a vehicle from my insurance policy and transfer ownership to another person. The person that determines what services you need directs you where to wait, also gives you an estimate of the wait time to be helped. The person that day was Julie who listened to my needs and directed me where to wait. The person at the DMV service window was Lesley, who helped me transfer ownership. She was knowledgeable, efficient, professional and very friendly. The person who helped me add the new car to my insurance policy was Lisette. She was also very knowledgeable, efficient, professional, friendly and helpful. Finally came the time to remove the old car from my policy and add it to the new owner's policy. Trish was the person who helped me remove the old car from my policy and added the car to the new owner's policy. You're probably seeing a trend here, Trish was also knowledgeable, efficient, professional and friendly. The insurance portion could have been done together, but I requested that we do it sequentially. I wanted to make sure the new owner was able to register the car in their name and also insure it before removing it from my policy. All of this was done efficiently and accurately in less than twenty minutes, If you want your auto insurance and DMV services handled by professionals in a very efficient and friendly manner, the Redwood City AAA Office should be your choice. Thank you Ladies for making my experience a very positive one. read more

The staff is amazing and goes above and beyond to help. I was transferring a title and there was a 20-minute wait (much shorter than the DMV!) I was happy to wait but had my two dogs in the car on a hot day. The receptionist allowed me to wait in the car with my dogs and called me when it was my turn. The person who take are of my transaction was equally as awesome. I highly recommend this AAA location. read more

Their DMV service is awesome quick, easy and very friendly. It is very clean and the way they greet you makes you feel welcomed and happy to be there. read more

AAA - High school football field and photo of grandfather and grandson - Insurance Near Me - Redwood City, California

looking for a drivers test manual and they were prompt about getting one for me. Parking available. read more

A quick and friendly visit to get my temporary handicap placard. Easier than going to a DMV. The only downside is the parking. Limited parking and the parking spots are too small. They need to take out a few spots so cars actually fit without overlapping into the adjoining parking spot. read more

Went here first thing on a Saturday morning to get an International Driver Permit for an upcoming trip. The woman working the front counter happily announced that they are out of stock, don't know when they're getting them back in stock, and that my only option was to drive 2 hours to their Sonoma branch. You can't just print a temporary version on paper? Not helpful at all. Do not recommend. read more

Came here after doctor appointment,ent to get temporary disabled parking permit. Easy parking outside. Staffs friendly. But there is a line of like 6 ppl waiting and 3 counters serving people. Borrowed pen from staff to fill in form. Plenty chairs/desks. Got back in line and waited like 7 min to get to,counter. Not too bad. Processing time like another 8 min. They charged 10% for credit card payment for services. read more

Don't waste your time trying to use their registration services in the rain. For two days, two appointments I tried and they REFUSED to provide an advertised service performing vehicle verification simply because it was raining a little. When I asked about the rain being an issue, I was informed they considered it unsafe as the technician would have to "walk around my car" and the parking lot was too dangerous. There was NO explanation as to how the primarily empty parking lot differed in hazardous conditions between drizzle and sunshine. They even had the audacity to direct me to a local CHP to have them perform the verification. Increased membership rates for zero quality service certainly has me questioning a 20+ year membership. Absolutely ridiculous. read more

On April 30, 2023 I completed the online application of the DMV to renew my Parking Placard. I was led to believe that I would receive a new Parking Placard in two to four weeks. After 81 days and three frustrating trips to DMV offices, I finally went to my local AAA office and had a new Parking Placard in fifteen minutes. DMV'S Directions Won't Get You There: Finally, at approximately 2:00 am, this morning I completed the six year renewal of my Handicap Placard required by the California DMV. The adage: When all else fails, follow the directions.did not apply. The directions given at dmv.ca.gov to complete their online form to renew a permanent handicap placard will only get you part of the way. As I completed the renewal form I checked, both, the box to enter a new address and the box to receive an electronic/email certification of completing the renewal. Then, on a whim, I checked my email. After I completed the DMV'S email, only, then did I receive an acknowledgement that my application was complete, a temporary placard and their promise that I would receive a permanent placard in the mail. As others had observed, to use all capitalized letters when entering your name was essential. The DMV never mentioned that to complete their online renewal process would require responding to an email of any kind. Thus, I completed the required renewal by a three step process: 1) Endure the abuse of deluded public servants who should be terminated for cause. 2) An inordinate investment of time while subject to the abuse of DMV staff. 3) Accidently complete the process performing tasks not mentioned in any of the directions provided by the DMV. Small wonder why there is an increasing level of friction in our society that provides the illusion of benefit only to those seeking to ventilate their frustrations onto others. In a most un-American fashion, I must add. This can only serve as a good bad example of what a young man or woman does not want to become or to knuckle under too. In the end, the DMV failed to send the twice promised Parking Placard. On Friday July 22, 2023 I went to the AAA Office in Redwood City California with my DMV paperwork and, of course, my AAA Card which resulted in my leaving with a new Parking Placard, along with twenty maps for my cross country inspection tour, in fifteen minutes. I think, after waiting 81 days for the DMV to keep its promise was sufficient. Thus, allowing me to observe the comparative inefficiency of government compared to private business motivated to survive by providing actual services rather than merely demonstrating a bad attitude. read more

Customer Service has gone to Horrible, Rude ,Narcissistic Behavior,,, offered no Solutions to issues, only wanted to engage in some sort of Negative Action,, this has been soo far with 85% of Associates at Counter,all were female,, been coming to this location for years,, no more read more

I came to get a International drivers permit. It was the most amazing, high-caliber customer experience I have had in years! They work as a team with different stations to process what needs to be done. Specialists doing the things that they need to do. Very quick! I was in and out in less than 10 minutes even without an appointment I will come back to this branch time and time again for my AAA needs! read more

Excellent service, knows what they're doing, and fast fast fast! I bought a new used car and needed the title changed. Instead of going into the DMV where the lines are long, the employees are sloth animals, and where life moves by the seconds hand AAA has the ability to do this for me. Be wary, and check my photo to see how long the line is, if you're just six minutes in from when they're open, EVEN ON A WEEKDAY!!, the line will be at least 10-12 people long. Morals of the story is AAA is awesome because I know no other insurance companies that can finish DMV tasks, they're knowledgeable, and get there right on the dot of when they're open! read more

AAA - Getting that new car registration done - Insurance Near Me - Redwood City, California

Had to come in get an IDP earlier today, they were so efficient and quick - I was in and out inside of 10 mins even though they were serving other customers at the same time. Props to Julia who was manning the front desk and helped process my application! read more

This office sucks. In addition to very very long wait lines for DMV SERVICES and member service, parking is a nightmare unless you drive a VW OR Mini. AAA makes customers stand in line despite disabilities. U think the clown manager would use a number system so those like me can sit instead of painful standing. I hate this office as much as DMV. G GODINA read more

AAA - How to suffer - Insurance Near Me - Redwood City, California

Came in for an International Driving Permit (IDP) and was taken aback by the wholesome vibes, friendliness of the staff, and the efficient and attentive service. The entire process including taking passport photos took under 10 minutes. With the positive energy in this office, I wouldn't have mind if it took a little longer. read more

Love the Redwood City branch always get everything done with car registration. Been a member for over 10 years never been disappointed with anything there. read more