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    Services - AAA Pools

    Electric installation or replacement

    Electric repair

    Light fixture installation

    4 More Services

    Light fixture repair

    Pool installation

    Pool remodeling

    Pool repair

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    Recommended Reviews - AAA Pools

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    April 2020 pool flooding

    My AAA Pool install started in January 2020. Today is 14 December 2020 and it is still not complete. Pool flooded on Easter Sunday (April 12) after a heavy rain exposed poor grading by AAA. Band aide fixes to correct since. Weekly calls and texts go unanswered. When I call the owner of the company, I'm told to call the foreman. Foreman doesn't answer phone or return texts. On the off chance he does answer the phone, I'm told the same thing "I'll have a punch out crew come over next week" Every time it rains, my back yard floods. Multiple pools of standing water. Unfinished work. Concrete work has multiple defects, wrinkles in pool liner that were promised to be fixed but have never been addressed. I even asked for another quote to expand my concrete - can't even get that done. If you select AAA pools, know that you will only be a memory once they have your money - and that happens BEFORE your pool construction is complete.

    our pool was supposed to start building in September 2017, but didn't start until October, which is not a big deal but I never once received call telling me they are going to be late, I was the one making all calls to see what's going on. And other nagative thing was I ordered a safety cover from them, so the decision was made that they will close my pool when the cover arrives, and they said it will take a couple weeks, well over a month later a cover didn't arrive, I don't know if they forgot to order it or what happened, so they told me to keep the pump and jets running at all time so it won't freeze, the jets were running but with wind pushing water around it it froze all the way to the point no water was coming off the jets, I called I told them so they sent Wayne to close the pool without a cover still, a wonderful guy who spent half day outside and in freezing cold trying to make sure my jets aren't frozen, after while he decided to close the pool and hope for the best for the summer. He came last week to open the pool, well one jet was working fine and the other was squirting water in weird way, so from my understanding those the jets are done, which sucks from my kids because they were looking forward for them, and the fact that this is brand new pool and jets are already broken and we didn't even get to use them once. Update: We had leak in our basement for a while now, we thought it was the roof at first, but just recently we had somebody come look at our house and he noticed that concrete patio wasn't done right by AAA pools. We called and explain this to them , obviously they sat there and push back and came out with every excuse out there that it not their fault. When in facts the concrete that is touching our house is leaning toward the house and should be leaning away from the house to keep the water away. We spoke to Ian and it's more like to speaking to a wall. Again all excuses not their fault, but he said we will bring some dirt to cover those hall under the concrete, every week passes and nothing, so we told them finally if we don't get it by Thursday just forget it. Of course today we get a call saying that they can't make it, and he goes about that again not their fault and they are just trying to do us a favor, but they would if they could. I bet if I was new paying customer they would of made it, and pull people from another job site to do other work, just like they did when they were building my pool, but since I am current(not anymore) customer they are tight on schedule and time. This company will brag they are people of god, yes, if their god is money! They will do anything to get your business, after that is done they will do absolute nothing else for you. Once they get your money they won't look back. Do your self a favor and stay away from this company and find another company, that is more honest and not just about ripping people off that will build your pool like we will with our new house. Went to file a complaint with the better business bureau, just to noticed how shady that company is and it's complains and reviews there.

    This is the alternate side also with gap under concrete.

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    5 years ago

    AAA polls have provided me with outstanding customer service and professionalism. Ian went above and beyond to help me with my pool issues.

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    Ask the Community - AAA Pools

    Review Highlights - AAA Pools

    Brian is a Project Manager (I think) and came out to our home to give us some wonderful design ideas.

    Mentioned in 5 reviews

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    Premium Spas & Billiards - Discover the power of full-spectrum infrared light therapy with the innovative Jacuzzi® J-LX®.

    Premium Spas & Billiards

    (15 reviews)

    I had a great conversation with Kevin, the owner and look forward to finding my new jacuzzi…read more Terrific selection and Kevin was able to steer me in the right direction.

    I own a 3 1/2 year old Jacuzzi hot tub that was due for some maintenance. I had a bit of mold…read moreproblem going on... major bummer, as well as a couple parts that needed replaced. Jacuzzi is the absolute top of the line and has special massaging jets that the others just don't have. I'm a disabled vet with some ortho issues and my Jacuzzi hot tub helps a lot to help ease through a lot of ortho pain. Well, nobody wants to get into a moldy hot tub. Especially one that the heater has forgotten when to say enough is enough... I went in to see Kevin in the Fredericksburg Premium Billiards and Jacuzzi store. Kevin is the GM for the area and lucky for me, he happens to call our Fredericksburg store... home base. He took the time to hear everything that was going on with my hot tub. He carefully considered every issue and then he spent probably 15 minutes hand writing out a full page of instructions for me and collecting all the chem's and replacement filters I'd need to get my hot tub back to factory settings again... and he got a trouble ticket in under my warranty to get my heater fixed. And for you Vets... he gave me a nice Veteran's discount. Make sure you let him know your Red, White and Blue inside and out!!! I can't recommend Premium Billiards and Jacuzzi strongly enough... And Kevin... You are the greatest. Thanks for taking care of me. Proudly Saluting you Shipmate! Best Regards, Kevin M.

    Powell's Furniture - Mattress, bed frame, 2 night stands

    Powell's Furniture

    (130 reviews)

    $$

    Great customer service!!!! We have bought two room sets of furniture from Powell's, and the buying…read moreexperience was excellent. The salesperson was knowledgeable and attentive and the furniture was great quality and reasonably priced. But, what really stands out is the responsive, in house customer service. One of our purchases (a bedroom set) was in 2009. It's great quality and has held up well, but several months back, one of the handles on the night stand broke. After looking for a match at all of the hardware stores and coming up empty, I thought to call Powell's. Again, I bought the nightstand in 2009, so I was not overly optimistic. Not only did I talk to a real human who was on site. I did not have to labor through multiple phone menus and an AI-aided chat or an outsourced call desk on the other side of the world. Even though the line of furniture was discontinued some time ago (again, 2009 purchase!), Jennifer heard me, went to the effort of going to her service techs, and found a matching handle. Since I am in Fairfax 40 miles away, she mailed it to me at no charge. Wow. This experience was the epitome of great customer service. It is what you get when you work with a local, family-owned operation. I highly recommend the drive down to Fredericksburg if you're looking for furniture. You won't regret it.

    Easy to work with and fair prices. Communication was good and delivery was smooth. Pretty quick…read moreshipping from the manufacturer.

    AAA Pools - poolservice - Updated May 2026

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