First time going to AAA, was going in to get my registration renewed. They are very friendly, did not have to wait too long, and I was asked if I wanted to apply for a credit card and got approved. If you have AAA for insurance, I recommend you get your registration done there instead of going to the DMV. They do meet your needs, no complaint from me. read more

I've been a AAA member for a very long time, and I honestly don't understand the customer service culture at this particular location. As a paying member, I expect the staff to be professional, patient, and willing to help customers understand their policies. Unfortunately, my visit felt rushed, and I left with more questions than answers. The staff was unable to look up the policy information I needed, and I was expected to provide the policy number myself. How am I supposed to remember a policy number off the top of my head? I wasn't expecting anything complicated. I simply wanted someone to take the time to look into my account, clearly explain the information, and help me understand my options. I've been with AAA for years and expected a much better experience. AAA, please do better, especially at this location. read more

Disgraceful!! Terrible!! Filthy monsters!!! Disgrace!! Warning! Bad people! I just visited the AAA office on Fitzgerald Drive in Pinole. I was left with a terrible impression of the service. It was the worst office I have ever seen in my life--especially the office manager! She is a soulless, mean, heartless, rude, and insolent woman. I asked to have passport photos taken for both myself and my wife. She said it would be free for me, but my wife had to pay $20. I explained that I have two cars insured with AAA and an active membership, and that my wife is seriously ill--disabled, in the final stages of Alzheimer's, and dying soon. The manager said she didn't care about my wife and insisted she pay the $20. It's appalling! How can someone hate people like that? Why? The USPS charges only $15 for photos, and for sick people like my wife, it's completely free. People should act like human beings, not wild animals! Filthy monsters! Warning! Bad people! Disgrace!! read more

I came to get my international drivers license here and it literally took all of 20 minutes from check in until I received my new license. They do a lot of dmv related services here too such as registration, new stickers and the like. Fast, easy and convenient for sure. Why go to the dmv! If the time spent doesn't save you money the value for the services that they provide surely will. read more

I recently bought a new Acura, and Milton was able to edit my AAA policy. I was trying to do it online, but I wasn't able to so I stopped by at the AAA Pinole office location. Milton was able to provide a great service, and was able to edit my full coverage policy to my liking. I was scared that my full coverage was going to sky-rocket because of my new car, but he was able to find me savings by editing my policy based on my needs. I highly recommend asking for Milton Macklin if you need to purchase car insurance or any other AAA-related insurance services. Thanks again!! read more

AAA Pinole Branch - My insurance agent that helped me out. He's helped me out since the old location at Hilltop - Insurance Near Me - Pinole, California

Title: Exceptional Service from Fabian - The Best Tow Truck Driver Ever! I can't say enough good things about Fabian, the tow truck driver AAA sent to help me. From the moment he arrived, he was incredibly patient, kind, and professional. He went above and beyond -- helping me carefully gather all my belongings from my car and taking every precaution to make sure my Cadillac ATS didn't drag or get damaged during the tow. My car is low to the ground, and Fabian handled it with precision and care, making sure everything was done safely. His calm attitude really reduced my stress during a tough situation. You can truly tell he takes pride in doing his job well. AAA is lucky to have someone like Fabian representing them -- he's an absolute gem! If you're ever in need of towing, I hope you get as lucky as I did! read more

Nice store with a very welcoming staff. I was able to get in an out within half an hour to sign up for a new car insurance policy and utilize their dmv services! read more

Outstanding Customer service from Brenda! She was very professional, and had great patience! I've been to this branch twice now and the service is always great! read more

Called for a commercial quote and was immediately placed on hold and transferred without the reasoning of my call. No questions asking as to what was needed. Was calling to get a quote for a business and have now gone to another company for support. read more

Still Terrible - Nothing Has Changed Updating my review to confirm that this place is still as bad as ever. The customer service is non-existent, the wait times are ridiculous, and the staff continues to be rude and unhelpful. You would think after multiple complaints across different platforms, AAA would step in and improve things, but nope--same terrible experience. The last time I was here, the manager was rude to customers right in front of me, and the employees seemed like they couldn't care less. Now, years later, it's clear that nothing has improved. I've since canceled my membership and added roadside assistance through my insurance provider (which has been a much better experience). If you're thinking about coming here, do yourself a favor and go somewhere else. Save your time, your patience, and your money. read more

AAA Pinole Branch - Lobby - Insurance Near Me - Pinole, California

Well here's a not surprising update. They are still terrible. What is the point of making an appointment when they don't honor it? I made my husband an appointment to see an agent and when he got there, he was told agents made their OWN appts. Uhm then why is that option on the website? It took over an HOUR AFTER the appt time for him to finally see someone. I'm really tired of this nonsense in Pinole. Concord is more respectful of people's time. I've been with AAA for 49 years but I'm beginning to wonder why read more

I keep forgetting that AAA DMV reps are just salespeople -- not actual DMV professionals. They seem far more interested in pushing membership upgrades and extra paid services than providing real help. Most recently, I was denied a vehicle registration renewal because my California Real ID showed my updated legal name (changed in 2024), which didn't exactly match the old name on my registration -- even though it was clearly me. What made this frustrating was that the same rep, Carlos, had processed my renewal just fine in September 2025 under the same circumstances with zero issues. The inconsistency and lack of understanding were disappointing. This isn't the first time AAA has fallen short. Back in 2019, I tried registering an out-of-state vehicle for a simple California registration and was also denied service because the staff clearly lacked the knowledge and expertise needed for actual DMV transactions. For comparison, I went to the DMV Kiosk in El Cerrito the very next day and completed my renewal in under two minutes -- no ID requirement, no questions, no nonsense. My go-to DMV office in Vallejo has even expressed their frustration about how AAA DMV tends to be unreliable and untrained for real DMV work. Bottom line: if you want consistency and competence, skip AAA DMV and go straight to an actual DMV location. read more

So AAA used to provide Maps. Went to Pinole for a map to London, was told to try Berkeley or Walnut Creek branches, but call first. Called branch in Berkeley and was told I have to go online. Tried for the hours to get into account online, still not in. Called the 800 number on card to order maps......I was directed to Lonley Planet website!!!! customer service at its worst triple F to triple a read more

Been a AAA member since 2006, this has got me pissed off enough that I might not renew this year. DON'T put on your website and sign on your door that your open Saturday if your not. I primarily use AAA for DMV services, well because DMV suck's..I have the top tier membership for the tow range that I've not used in my years of membership, after this I'm considering switching my roar side to Geico road side assistance, their cheaper. read more

AAA Pinole Branch - Sign lies. - Insurance Near Me - Pinole, California

Went in for help filing for a reimbursement. Receptionist, greeter, did an awesome job with me and all the others coming in. Carlos helped me with the claim after he got some guidance from the "Greeter". Waiting to hear back from AAA. read more

First of all, I have only a AAA MEMBERSHIP, and not the insurance. With all the dmv transactions I've had to deal with, this branch has been a huge blessing! They've made sure that I have all correct paper work, so as to not to delay the processes I've had to deal with. They're helpful and polite and waiting time isn't unreasonable. I would highly recommend doing business with them! read more

I just want to say I am no longer insured through AAA as of today after my experience and the up the ass cost in premiums. I have been a member since high school and have an incredible driving record so the cost and stale attitude received today is a slap to the face. To say the least, this establishment is a joke. A waste of corporate dollars. While customers are sitting and waiting, there is zero interest in service or efficiency, staff members standing around, flirting with each other. Watching a senior employee asking their subordinate if they got them something for Valentine's Day while customers are sitting around waiting for help is HIGHLY inappropriate. There is little to no urgency to be of assistance, just a bunch of empty vessels waiting around for a paycheck and sadly, waiting to go on home. Upon arrival, I was also told the line for wait time is long so I should just call the 1800 number. Are you kidding me? Then after being turned away to come back later to receive help, I had insurance questions and was the only person in line. Waited 15 minutes. So then I decided to call the 1800 number again. As I'm on the phone, the service member finally makes herself available to help but too late, the 1800 number got me help faster than she could turn the corner. I said it already and I'll say it again, this is a joke of a company and a waste of business dollars. Not only that, AAA's reliability, cost and quality is a total rip off now. Was told as of 2025, all insurance companies raised their premium cost by 40% in California due to the increase in fires (which apparently AAA won't even cover). How does that even make sense? As I write this, I would like to say I just signed with a competitor insurance agency for the same full coverage contract for half the cost. Good-bye. read more

Everything was great. Changed ownership on pink slip and did registration in minutes. Walked out with tags too. So much better than going to the dmv and the time and effort saved is worth the aaa membership! read more

Went in to the Pinole location this last Saturday to do a title transfer. It was my first time going to this one as I usually use the Concord location. I bought one of the old shop trucks from my work. The title for the truck was in the name of my work and all filled out correctly. The guy at the kiosk said they could not transfer the title if it's going from a business to an individual. He said I'd have to go to the DMV to do the transfer. I thought that was weird as I'd had the Concord branch do it for me years ago when I bought another old shop truck that we had. I thought maybe some policy had changed so I didn't bother to question it or cause an issue. Monday morning (today) I called the AAA customer service number just to see if I should have been able to do the transfer there. I told the very nice lady on the phone exactly what I told the guy at the kiosk and she said it shouldn't be a problem doing that transfer. She even put me on hold for a couple of minutes so she could confirm. I debated today if I wanted to go to the DMV after work or take a chance at the Concord AAA office. I hate going to the DMV so I went to AAA. I told the girl at the Concord kiosk what I needed to do. Also explained to her what had happened so far. She apologized and said that service should be the same between all locations. She had me sit down since there were 3-4 people in front of me. Less than a minute later I got called up as all those people were busy filling out paperwork (she saw my stuff was ready to go). Got to the window and there was no issue transferring the title. I was in/out in probably 7-8 minutes. My recommendation is to avoid the Pinole location (I'll never go back) and try out the Concord location instead. I've also had a AAA card since I got my license over 30 years ago. read more

The WORST AAA branch I've ever been to! No service, no quality, unfriendly, not helpful at all. I've made an appointment and waited for half hour. At first, they assigned me to Lissette and I was half way to her desk, then she said she had 10 ahead of me & I had no appointment with her, so she sent me back to the lobby, (WHY THEY ASSIGNED ME TO HER THEN?!) everything I asked she just loudly said "I don't know" which I felt embarrassing! This is what AAA's quality service? Half hour after, another man assisted and I requested for some changes and couple quotations, he lied right in front of my face that he couldn't make changes anymore and quoted me few hundreds more. I asked for certain new unknown charges he couldn't answer me correctly as well. This made me to leave with just a "Thank you" without any argument because I know none of them wanna help! (After I left, I called the sales thru the 1-800 hotline, the friendly lady Michelle in the phone was able to make changes and answered me everything promptly, in a NICE manner!) People, call the 1-800 is way easier and you will receive a quality service! Pinole AAA... I have no idea if the agents are tired in doing the same job everyday so they don't wanna help customers with an appropriate manner, well they get paid to work! Never come here again!!! Not even one star! read more

AAA Pinole Branch - Insurance Near Me - Pinole, California

I made an appt online for notary service. When I got to Pinole AAA, the receptionist could not find my appt. I had text confirmation that I presented, but it didn't matter. There was no attempt to do any service recovery. I was directed to wait for assistance like I just walked in off the street. Then it turns out the only notary in the building was gone to lunch. Do not waste your time with online appointments. AAA must be using decades old software. read more

Fast , efficient and nice staff . I arrived early before they opened on a Saturday and was the first person in line . The staff managed my car registration perfectly and was in and out in 10 minutes. Will return again read more

Susan who works here is the best. So professional, so smart, so quick. I appreciate her so much. read more

AAA Pinole Branch - Interior - Insurance Near Me - Pinole, California

Great new office and friendly staf, always quick and efficient, AAA is a great service already and doing business with them is very easy at this location in Pinole ca. We've been members for over 10 years as a family we will continue to be members. AAA is great. read more

The DMV closed at the beginning of the pandemic. I needed to take care of several things that I was unable to do online. Triple-A came to my rescue during the height of the pandemic and still is there assisting people now with the help of their knowledgeable and friendly staff. I was able to take care of everything that I needed to do at their office. Now it is possible to walk into the office, when I first started going there I did have to wait in line outside to be let in. That was fine with me. I never speak up when people complain, however, I did when I heard people in line grumble about the wait time. I was there numerous times, each time I heard these people I told them if they went to the DMV they might as well plan on being there all day, even with an appointment. Thank you Triple-A, you made my life easier during a time of extreme stress in my life and you are still there now when I need DMV stuff taken care of. read more

I called AAA Pinole Branch 45 minutes before they were closing; on a Monday to ask for an appointment for notary services. My call was answered by Erica, who was very rude and rushed me off the phone. Erica's customer service told me a lot about that branch. I understand everyone feels underappreciated and overworked but for Erica to interact with me the way that she did over the phone, I do not feel comfortable nor emotionally safe. From this experience, I would never want to step foot in that branch as I felt bullied. I hope from this feedback that AAA reminds their staff to be polite. 1 STAR 'Not a good rating' for Customer Experience. read more

Terrible service. Unfriendly. Inexperienced. I went to Daly City branch for a car I purchased. Since the vehicle had special plates, I had to get 2 forms filled out. 1 from me and the other from the seller. I live in the Peninsula and the seller is in the East Bay. So we had to work out a time and place that was convenient for us and filled the paperwork properly. As I was in East Bay, the closest branch to me was Pinole. I decided to go there for convenience and it was a terrible mistake. Staff were very rude from the beginning. Telling me that the form was done improperly and that the release of liability was for someone else from 2017 so they couldn't transfer the title to me (Strange, Daly City AAA didn't say anything about that). Anyways, it's the same year that the previous owner bought the car from a dealer. They never decided to sell the vehicle until it was sold to me. I called the previous owner and we both knew they made a mistake. As I was walking over to the lady who told me about this "issue" (while on the phone with the previous owner) , another lady stopped me aggressively telling me that they don't respond to phone calls. We are both very busy people. At LEAST hear us out. I'm exhausted thinking about traveling back and forth in traffic that I decided to go to the Berkeley Branch. Over there, they greeted me kindly. Accepted all my paperwork and I was out with registration and plates with no issues! I just handed the paperwork's that the Daly City Branch wanted filled out. What are the odds that Daly City and Berkeley have no problems transferring the title? It's obvious this location doesn't care about their AAA members. In fact, they wanted me to go to the DMV instead because they don't want to do their job. Then what's the point of having AAA membership? The lady didn't even spare a second for my explanation. The staff at Berkeley did. read more

This branch has the WORST customer service! I am a caregiver for a disabled AAA customer. The greeting staff acted like they couldn't figure out why she was there and just said "go sit over there" and pointed. My patient was having severe difficulty walking and was using a cane. Finally, a woman sitting behind a counter called my patient's name. I asked if they could have someone come talk to my patient at the table where she was sitting as she is disabled and has difficulty walking. Immediately, the woman sitting behind the counter named Susan very loudly said "NO she can't, she HAS to sit HERE!". So, my patient' had to try and get up and struggle walking over to Susan's window. As she was trying to do that a man (named Paul) came strutting over and I asked him if they made any accommodations for disabled people. He said very annoyed "NO WE DON'T". I said "so you're saying that you are going to make my patient struggle to get up and walk another 20 feet to go struggle to sit down where Susan is sitting?". Paul replied "yes, she HAS to sit over there" Then I asked him if they could have someone come talk with my patient where she was sitting so as to avoid any more physical distress for her. Paul said " Well, we can't do that because we don't want a bunch of people filling up the area". I said " so even if a person is disabled, there is NO ONE who can help them because "Susan can't leave her window and NO ONE can come out to the lobby area to help a disabled person". He said "well, that's how it is". Then he said "we suggest that these kind of customers do their business online". What happens if "these kind of people" don't have a computer? The staff at this branch obviously need training in courteous customer service especially when it involves disabled people. This is a disgraceful way for ANY representative of a company to speak to customers. EDIT: It is against Federal Law to not provide accommodations for people with disabilities as outlined by the Americans with Disabilities Act (ADA). Obviously this branch (Pinole) needs to learn what the Federal laws are regarding people with disabilities as well as learn how to be courteous to their customers. read more

This location is so convenient, rarely busy when I go in mornings and I am able to do almost everything I need in one location. My disability placard, renewing my registration, updating my auto policy, notary services for cheap accompanied by friendly service is a bonus. I have never had an issue with this location, am able to make an appointment for almost any service online and my wait times are minimal to nonexistent. The agents who greets you at the door are very resourceful, one saved me time being in line when I needed an additional document to update my title. Would recommend this location every time. read more

Made an appointment a week in advance using the app. Upon arrival for my appointment, I was greeted at the info desk by a very nice young lady. Before I could find a seat to wait, they called my name to go to a window. I got my DMV tags and was in and out within 5 minutes of arrival. Being a AAA member and utilizing their services is way better than going to DMV! Thank you guys for streaming-lining your services!!! read more

Excellent customer service. Always greeted with a smile,and knowledgeable employees. I never have to wait very long. I would recommend the office in Pinole for all your AAA needs. There is an Asian young lady who should be the manager if this office. She is so knowledgeable of the office and all aspects of what is expected. I am so thankful for the caliber of employees that are employed at this AAA. Thank you for the excellent service your office provides. read more

Came in for DMV services. Fortunately for me, it was fast and the customer service was great, unlike most of the reviews I read on here. I hope it wasn't just a one-off, but I'll definitely be back for more DMV services. Beats the line at the actual DMV any day! read more

If you come in at 4:30 DO NOT Expect to be helped or any good customer service from this branch. All I need was to pay my registration literally takes 5 minutes. I come in at 4:30 and once I'm in the first thing they say is what do I wanna do. Like what ever happened to a hello? Then I proceeded to say I just need to pay my registration and then ask when is it due? As if my registration isn't due soon they wouldn't help me which they denied me service. Maybe have another person on the DMV Counter to help out. read more

DO NOT WASTE YOUR TIME WITH THIS BRANCH. I genuinely hope this location gets shut down. They have the worst customer service of all the AAA locations I've interacted with over the last 15 years in Northern California. We've done five separate transactions on different days (two sets of title changes, two registration renewals, and specialized plate ordering). Each visit has literally been a struggle, with only one competent DMV tech. There is one lady in particular who looks like she got pulled off of working the DMV counter because the system was that difficult for her to operate. This recent visit was the last straw: my husband and I are joint owners on a motorcycle with custom license plates (we are both on the title, we are both on the registration). We were both present during the time the plates were ordered... nine months later, they called him to inform him the plates are in their possession. He shows up at 4:00PM to get the plates and is told he can't pick them up because "it needs to be the person who performed the transaction" though we were both there when the plate was purchased. I immediately drive home from Foster City and rush to get there by 5:30P. They now turn us away because they're closing (half an hour early) and only have one tech behind the counter (mind you, they have 3-4 windows and the woman who was previously behind the DMV desk is now working the door, with "Paul" who is either the lead or the manager and is now saying to come back at 9AM). He gives attitude and suggests I come back during my lunch break tomorrow (what part of I rushed up here from Foster City didn't you get?). There was a single person waiting in the lobby area and no other surrounding vehicles. You're telling me it will take more than half an hour to pull a license plate when you have ONE person in the lobby? If you have three or more people on staff, and there's only one person who can work the DMV counter, there's a serious lack of competency that needs to be addressed. We'll be elevating the poor customer service to their regional branch if only to alert that they aren't hiring able/competent staff. What's the point of being a customer for 35 years if you're just going to hire people that treat your customers like a number? read more

AAA Pinole Branch - Showed up at 5:30P on a Monday only to be told they can't help me (business hours state they're open until 6P). - Insurance Near Me - Pinole, California

Do people here return phone calls?? Debra was able to help out my parents out with a car seat installation-- after about a week of calling her. But, she was able to service them and did so. Car seat turned out to be installed improperly and was wobbly when jiggled. Not very professional. This service is free and we still didn't get our money's worth. My experience was that after two weeks of calling her every so often and leaving messages, I gave up. As I am entering a time crunch after two weeks of waiting, I ended up taking my business elsewhere and they helped me with the legwork and actually installed it properly. read more

Unable to process Temp DP Parking Placard due to discovered mistakes made by Physician. My one hour wait was probably less than a DMV visit, but paperwork was rejected. Plus 8 mile out-of-the-way round trip, 30 minutes. And then she suggested going to the Oakland Branch AAA?!? Why? It would be the SAME paperwork she's rejecting! IDK - Premier Member probably, not next year. No, MacKenzie E - no email. Air it out here. As you should know, for business, you're entitled to One, First Impression. You FAILED! Fire yourself, but still would not be satisfied read more

Horrible service , no greeting , just get to the point and that is what you get at this branch! Zero people's skills from the greeting table to find out what you want! Go to the other branches in Berkeley or Pleasant hill. Stay away from the Pinole branch! read more

My review is for the DMV services and roadside service , I am glad I came here and skipped the madness at the DMV I almost forgot they offered DMV services for car paperwork , as there was no line and I was quickly attended to. They handled the paperwork for me and let me know when I would be receiving my title in the mail . I highly recommend this service as it is very convenient! read more

Very helpful employees here and it is very organized, I love their help with DMV . I have been a AAA member for over 63 years.

I guess they're not too bad here. I arrived just before opening without an appointment to renew my vehicle registration (I'm an AAA member but don't use them for insurance). I was in and out of there in less than 20 minutes (there were a few people before me in line). Certainly better than going to DMV. I can say that some of the employees here are friendly, but some are rude. read more