STAY AWAYYYYYY! FROM ALL THEIR LOCATIONS, THEM IN GENERAL! I know some people have bad driving records and can only go with certain brokers BUT stay away from this one!! They do not value customers and they will rip you off without explanation!! I cancelled my policy because it kept rising and somehow they STILL sending me noticed demanding payments when policy was paid in FULL! Now no one can explain why once again!! Just I need to pay! This is rape!! read more

The agent that assisted me, Eliana Cortez, was just WONDERFUL! I have a driving on a suspended license conviction on my record but Eliana quickly found me a surprisingly affordable policy with a company that insures actuarially"high risk" drivers (like me). I was amazed and very impressed at the wide range and extent of insurer resources she had at her disposal to work with on my behalf. She appears to have developed close working relationships with many different insurance companies to broker with on behalf of her clients to find you just the right policy at the right price! I walked into the office rather pessimistic about getting good insurance, but Eliana turned my pessimism into a dream come true. Eliana is very kind, polite, and a good listener. But also very precise and well-spoken. She was super patient and thorough with answering all of my questions, which I really appreciated. She really knows her field and obviously loves to help people. She seems to truly enjoy her work and is a great pleasure to work with. I'll be returning to Cost-U-Less on Claremont ave whenever I have insurance needs! I recommend this place highly! read more

I called to ask them to stop sending emails as I had already found another insurer. The woman on the phone told me they had not sent an email (they did) and that I was rude and that she would block me. Ok - I used ano company because "cost you less" was charging 5x what other companies were charging. read more

Eliana was very informative and helpful. She showed me & broke down all my options. Very attentive to what I was hoping to find! Highly recommend!! read more

Cost Less Insurance is a bait and switch company. They took our down payment and then dropped us and charged $200 more. They lied about us canceling the insurance also. Save your money. If I could give zero stars, I would! read more

They are nice when you signing . But when you need them do not respond , do not respect the customer when you need help.... Read everything before you sign . They have a policy 80%,20%, if you want to fix your car in your garage confidence, you have to pay your deductible plus the 20% .... Ellos son muy buenos Cuando vaz a firmar , pero cuando los necesitas no responden, lee bien antes de firmar , si póliza es 80%,20% si quieres arreglar tu carro en tu taller de confianza tienes que pagar tu deducible mas el 20% .... read more

Cost-U-Less Insurance - 80%,20% - Home & Rental Insurance Near Me - Oakland, California

Chantela was outstanding and made my experience the best! She explained everything perfectly and got me the best rate. If you are looking for insurance be sure to ask for Chantela to help. The office was also clean and in a good location. read more

My experience here at cost u less was awesomeazing!!!!! I've never been so thankful my whole entire life. I honestly got the best quote I could I fine after searching for 3 months straight. I just want to take the time to thank all of the employees who work there they were all so helpful! I also want to personally thank Ari Skallerud!!!! She was so helpful! I am completely lost when it comes to insurance stuff but she was able to provide the knowledge and all of the extra information that I needed to know in a way where I was able to understand what was going on. Highly recommended if you're looking for a great insurance company at a very low price!!! read more

If I could.....I would give NO fucking stars! So fucking rude. I never had to cancel my insurance and I am so glad I'm canceling my insurance from them. Someone said they would call me back in 15mins.....THEY NEVER CALLED ME BACK! So I followed up. I wanted to cancel my car insurance and they hung up in my face without telling me why they could not do it over the phone. Totally rushed me off the phone without an explanation. There are services you can cancel over the phone. How the fuck am I supposed to know what their procedures are to cancel? The agents were continuously transferring me from agent to agent and I was NOT able to get a hold of a supervisor/manager. They were very rude and tried to rush me off. Cost U less/Bluefire/Freeway insurance was very disrespectful and will treat you like shit when you don't want to to pay for their services anymore. Don't do it. I was being very patient with them up until they hung up in my face and had rushed me off the phone more than once. You will NOT be able to speak to a supervisor. When I wanted to make a complaint, they said they had no record on the phone that this happened and could not do much about it since I could not get the exact agents name. Heads up....make sure you ALWAYS get the agent's name of whoever you are speaking to in case they hang up. The only agent that was able to actually listen and not rush me off the phone was Carlos. Carlos made me felt like I was heard and gave me a reason why I couldn't cancel over the phone. Overall, I still wouldn't trust or give money to Cost U less/ BLue fire or Freeway insurance. I'm not sorry for canceling my insurance. read more

They charged me lots of extra fees on top of my insurance policy. I didnt know until later that not every company charges extra fees. They also did not tell me until I already gave them my card to make a payment, so it was too late to back out. I ended up switching to a different company. read more

This is one of the best Insurance spots in oakland chantela, the Best Agent ever all ways workn hard to save you some dollars Thanks for the hard work. read more

Brenda was so sweet, professional and helped me with everything I needed! Thanks so much

I cancelled my policy and was given a partial refund of the 2 payments after I called the company complaint line. I lost $250 to this janky ass institution. read more

STAY AWAY. I was at the DMV across the street and was told I needed an SR-22. I went across the street and asked if I could get one. I told them I had Progressive already and they said not a problem. 10 minutes later they told me it could not be added to Progressive so I just needed SR-22 insurance. I said fine, and they told me I only needed it until July. They turned around and charged me $397 broker fee and Then an extra $100 to start the policy and $48 a month. I asked progressive a week later and the woman on the phone started laughing at me telling me they straight lied to me. I added the SR-22 through them and my insurance went from $68 to $88 a month... Beware. read more

Chantela was amazing! She answered all my questions with ease and got me a great quote. I appreciate her patience, she was very down to earth and great at her job... read more

Bad experience , with the car of my nephew so I don't recommend .... You can find a better insurance. Be careful before sing ...

Real friendly and professional, thanks to Daniel for all the info, was in an out in less than an hour. Thank you guys!

At first I thought everything was taken care of because my car license plate on both my cards was suspended I came in and they gave me a total quote of $288 for which I found out $190 went towards their paperwork. I also found out that paperwork was not submitted in a timely manner and it cost me another $28 through DMV I had to come down here at 3 x 4 and the manager was not here all I was getting was excuses. You can do this yourself on computer and save you almost $200. Total scam do not go do it yourself the young African-American lady was new and could not find any information on the computer she only gave me excuses excuses after excuses read more

Had a fantastic experience with Nessa, great personality and made scary insurance easy, fun and fast! Highly recommend having her take care of you. Thank you Nessa you are awesome! read more

Ariana was AMAZING!!! She was able to help me with finding a new (and cheap) insurance policy! My driving record is not so great. So i got a quote and was completely satisfied. I would recommend this company. And Ariana anytime!! read more

I came in today to pay a bill and got some of the best customer service in a good while. All of my questions where answered quick and accurate. Ask for Chantel a Khettavong she is awesome and will help you. read more

Needed help with my policy and Enrique at this location helped me out. Set me up with the right person to get a new policy. They take good care of their clients. Highly recommend this location and the Pittsburg one as well. read more

I received excellent customer service from Dominique Patton, he was able to professionally assist me on making a choice on car insurance. I recommend coming here if your looking for auto insurance at a reasonable price. Dominique also took the time out to help me understand each paper I was signing. I would definitely recommend him to new clients thank you Dominique! YOUR AWESOME!!!! read more

Yaneli Lopez is the WORST EVER! She promised I would have this and that and I was never covered! She doesn't return calls or can never get a hold of her ! Every time I go in the office she's sitting at her desk eating and fooling around . DONT GET INSURANCE FROM THIS PLACE STRAIGHT RIP OFF!!!!! read more

I called this evening around 6pm to ask how late they stay. Some one answers my call and said we will stay till 7pm. I arrived at the door around 6:20pm and the door was closed. I saw a lady sitting on a computer desk. I knocked the door and she approached me and saw me but she does not want to open the door and refused to serve me. I asked her that you close at 7pm why don't you open. She said come back tomorrow. She is very very rude lady and very bad customer service.. i would not recommend to any one to visit particular that location... read more

I visited Cost-u-less Insurance two different times. First, to secure a competitive quote for full coverage auto insurance. I thought, after weighing my options, that their quote was most competitive; so I stopped by their office a second time to actually purchase a policy. On both occasions, I was greeted pleasantly by the professional but nonetheless attractive Chantela, the Sales Manager there. My experience overall of this branch was that they were very knowledgeable and flexible. They were able to adjust at the drop of a dime, changes and adjustments I needed in my policy; and right now, I am feeling relieved and secure about my car insurance situation. Thank you Chantela, and Todd. read more

If i could give them negative stars i would. do not do business with these folks, they are rude and not helpful. their prices and coverage are not the lowest or best, and their customer service is horrendous. they had no problem with me setting up my policy over the phone, however, i had to go into the office to cancel because suddenly they couldn't verify that it was me canceling my own policy. ridiculous! read more

Wish I could give this office ZERO stars! They are super sweet and nice when they want to earn your business after that they are the WORST! I have had my policy a few months and can count only two times ever needing them. Once when I was renting a car and Shantell promised to fax over my evidence of insurance and after a hour of waiting at the rental company, I called back and she told me to call the 800 number. WOW! The second time, was this week, when I was trying to understand why the company I was written under wanted to cancel my policy; it was due to them (Cost You Less Oakland) not sending over my file showing proof of my garaging address. Simple right?! Wrong! I had an juvenile agent named Edgar not only hang up in my face, then began to play on the phones redirecting my calls to their voicemail (he had confirmed they used caller ID). So I decided to Fax them a cancellation request along with a written complaint about the lack of professionalism and childish behaviors he displayed. Then today, a day later I called to see if my fax was received and got Shantell who not only stated she didnt check/receive the fax, she shamelessly defended him, and kept running off at the mouth and over-talking me when I was simply trying to confirm receipt of the fax nd possibly resolve the matter with my policy cancellation. Super RUDE!!! Talk about getting what you paid for. Maybe I should paid and extra fee for some courtesy. I did business with these people to save money but I much rather deal with AAA and/or Farmers who know how to treat their customers with respect versus earned commission. read more

I went in today for a auto insurance policy and I recieved great professional customer service from dominic. He was very patient and he explained all my options in detail. Also, he was able to get me the best rate for my auto policy being that I am a young driver. read more