I love this place! I was surprised when I saw some of that past few ratings, but then remembered people mostly review when they're pissed and not happy. Then I realized I never left a review when I was super happy so here I am. AAA towed my car to the Mazda dealership and then while I was at AAA getting my rental I got the quote from Mazda for the fix. It was around $900, and just for fun I asked the AAA auto repair shop for a quote and they were only like $375! They then towed my car back to their shop (even though technically it was too far for it to be free, but they still didn't charge me) and did the repair for less than half the cost of the dealer quote! And the AAA warranty is 2 years/24k miles, and the dealers was only 1 year/12k miles. And the cherry on top was the rental car was way discounted since my car was at their shop. Very pleased with this shop, now I bring all our vehicles here! read more

Very helpful and friendly staff. I was able to get full car insurance at a much lower rate than I had been quoted elsewhere. I also got information on rental insurance, registration and plates. Their memberships are also well worth the small yearly price for peace of mind and great discounts especially when traveling and staying in hotels. Highly recommend AAA and Kari the insurance agent who was extremely helpful and understanding of my situation. read more

First of all, I'd like to say that, for me, dealing with insurance companies ranks somewhere below a tooth extraction, but slightly better than dealing with a bank. I'd been comparison shopping auto and home insurance policies when I called and spoke with Margie at AAA Arizona's Mesa office. I agreed to fax my current insurance declarations pages for her review prior to our scheduled meeting the next day. At our meeting, Margie was right on time, and greeted me warmly, spending a few moments getting to know me before presenting her proposal for my insurance needs. She pointed out a few features of my existing coverage that were either deficient or unnecessary, and explained why she thought so. The actual quote she presented had all the coverages I needed or wanted (including some significant improvements in liability amounts and lower deductibles); however the annual cost was over $500 less than I'm currently paying. Overall, my meeting with Margie was very informative and pleasant, and I will be making a change in my insurance plan once I have fully evaluated all my options. read more

Awesome place,a complete one stop place. Everyone very very nice. They all understand customer service No other name will fit. AAA (triple A) for sure. Thanks I'll alway come here for my travel info. read more

Had a wonderful experience at this office. I was in and out in no time. Everyone was so nice and helpful. I will be back.

I always come here as an alternative to the DMV. They do nearly everything and they do it fast! Plus if you sign up as a basic AAA member it pretty pays for itself just in the savings from DMV fees. read more

AAA was really efficient. I walked in to register our cars, and within 2 minutes was talking to an agent. They expedited the whole process quickly and in a friendly way. In fact I left the registration tags on the counter when I left. They called me right back and are mailing them. Totally appreciate their politeness and efficiency. They even told me where to find a map for San Tan Valley (yet undiscovered on any state map)! You rock! read more

Unfortunately I needed to get Phoenix map right away. I went into the office located on Auto Way in Mesa. I was told they could not give me or sell me a map as I did not have a AAA membership. Really? What kind of service is that? If I wanted to belong to AAA I no longer do. My husband and I both had AAA insurance in the past. I found the reply truly offensive. Thanks for nothing Irma Tucker Mesa, AZ read more

We had to come in to change over a title. We waited less than 10 minutes and were helped by your friendly staff. They explained everything to us and were helpful! So much better than waiting in MVD lines! And the only charge was what MVD charged. Thank you very much. read more

Quick and easy. My husband and I stopped in here. We told the person where we'd like to go and she gave us all these maps and books to help us plan our trip. Woo hoo!!! Quick and easy! read more

I have had AAA for years, never used it. My person also has AAA. Well her car died after we got gas at Costco. It was the battery. We asked the Costco people, they said they don't install batteries. We bought the Costco battery for lots of reasons price, returns, points. She called AAA to have them change the battery. They arrived in a timely manner. The service person looked at the vehicle and said, its the battery. We told him he could install the battery we purchased at Costco. He looked really puzzled and called his manager. after some time, we were told AAA will only install a battery they sell. After some discussion, we were left at this. If you don't buy your battery from AAA we are leaving you stuck here. I asked if I could borrow a wrench for 10 minutes, I would change it myself. Nope cant loan out tools either. I was really hot and really pissed or I would have bought a tool set at costco, put the battery in and returned the tools. Because my person is more calm than myself, she paid the EXTRA $80.00 for a AAA battery. It was $107 at costco and $187 from AAA in the parking lot. It seems like the battery warranty is only good as long as you are a member, another catch. The person from Apache Sands, a AAA contractor, said they could not call it a service call for Apache Sands and change the battery for a price, "If AAA finds out they could cancel our contract". I feel we were extorted. Pay for this battery or stay stuck. I am promptly cancelling my AAA membership. If anyone from AAA reads this, I made it a point when I was returning the battery at Costco to tell everyone within earshot about my experience, approximately 15-20 people in the line and parking lot. I'm sure at least 2 or 3 of them have AAA. Everyone was surprised. I hope they think twice about AAA in the future read more

Very disappointed. We got our original battery from AAA and it is still under warranty. We were concerned about the battery and had AAA come out to check it and possibly replace it because it sounded strained when starting the car. We were told it was fine. Then about a month later our car wouldn't start. We called AAA and they sent a guy to assist. The guy tested the battery and said it was fine and called a tow truck. The tow truck driver jumped the car, got it running, said it was probably not a charging system problem and most likely the battery. He said he would tow it to the AAA garage about a mile away. They kept the car overnight and the next morning ran a diagnostic and said they could find nothing wrong and to come and get the car. When we got there, the car was dead, and they now determined that yes it is the battery and they replaced it. But they charged us $80 for the diagnostic test which we never authorized and we did not need. We just needed the battery to be replaced under warranty. I posted this on a Yelp review and they immediately responded with an email address for me to reach out to them directly. I did, and they agreed that I should have never been charged. They said they would send me a check and it would take about 10 days. It is now July, over two months later and we still have not received our check. I sent a follow up email to see where the check was and received no response. read more

AAA Mesa AZ repair shop. Took my vehicle in for an oil change and was told I had a radiator leak! Lie There was no leaking whatsoever when I took it in ! But I was afraid they would make it leak even if I said no to the work so I had to pay $400 To get the work done!! I nor my family will ever go there again! The same thing happened in a previous visit we took another car in for Freon and then was told the fan was busted which was a lie the fan was working just blowing hot air that cost us about $700! I think they have turned like all the other shady repair shops out to make money and no one to tell and make this stop and Jason is rude, rude! AAA member for over 10 years and the past 3 years this repair shop has sucked! Hate this place now! read more

Just joined - they planned our entire trip to the Pacific Northwest, including reservations (for pet friendly places) and maps, brochures....well worth the fee. The staff member was fast, efficient, pleasant. And we get road service if needed! read more

Our truck was towed by AAA-that was the great part, unfortunately we towed to the AAA shop in Mesa. Info was given to shop about the trucks issues (wouldn't go faster than 40 mph). They had it a few days, said it was done. A few hundred spent and truck still not going over 40. Parts put in that weren't needed. The not going over 40 never addressed even though supposedly a mechanic drove it after repair. read more

We waited for an 1hour tow truck never came. I purchased for my so when I was out of town she could get help. Trying to get a hold of someone was fun. We were on hold for at least 10 minutes, each time we called. Very poor service. read more

I went to the Travel section. Barbara sort of helped me, but I really needed more information before she could accurately make any reservations for me. I did learn valuable information, though. I was surprised that there was a fee for making reservations. However, it was 1/2 of what another travel agent was going to charge. read more

Just thought I would let you know about the AAA DMV services at the Mesa AZ location. One Word Horrible. They do not know what they are doing. The AZ DMV was amazed at the bad information and lack of knowledge the AAA of Mesa gave us. You would think they would be trained and courteous but no they are arrogant and irresponsible. read more

I am always pleased with the service from AAA. Michelle handles all of our auto and house insurance. I've used this branch for auto registration and rental cars, too. Always professional. read more

I went into the AAA office several days prior to Christmas and was very disappointed to see they had no holiday decorations up whatsoever. For a company that believes in customer service this is very disheartening to see that they did not allow them employees to be in a festive mood for the holidays or their customers. read more

Terrible customer service in the auto care section. Rude in person and impossible to reach over the phone. Over charging of parts and misrepresented incentives for members. Service advisor called me by the wrong name several times and the female working at the desk acted like you were disturbing her. Will never be back nor recommend this place to anyone. Roadside assistance was top notch...the only thing that bumped their star rating! read more

I went in to renew my license plate. I checked in and waited a few minutes. I was called back and met with a middle aged, caucasian female. She was rude from the get go. She quickly looked at my papers and stated "We can't help you. You need to smog your car." I tried to ask her a question but she cut me off and told me she can't do anything until I smog my car. Every time I tried to ask her a question, she shut me down. If I wanted to be treated that rudely, I would have gone to the DMV across the street. I've never been treated this way with AAA. Her whole demeanor and attitude were poor. Every time I've gone into an AAA office, I've always received friendly and courteous service. But not this time. read more

A delightful experience at the E Mesa AAA. I was able to renew membership and pick up Boston Vicinity map and Northeast tour guide. The staff here is wonderfully efficient and listener friendly. Great customer service at this location through the years, thank you and very much read more

Marissa at the Mesa office has been wonderful helping us with all of our insurance needs including life insurance the more you bundle the more your going to save! they also have an auto center and mvd all under one roof one stop shop very sweet people friendly and knowledgeable people we enjoy going there! and saving money is a plus read more

Had a very bad experience yesterday after taking my 2011 Kia Soul in for a tire repair. Appointment was at 9:00 didn't get my car back until 6 hours later. Will be going some where else for future car repairs. read more

always great service, honesty (with me anyway) seems is their model. Quick turnaround time when i was in a hurry. Explain what is going on with the truck. Have taken the truck there for a few years. read more

I went in to get an international driver's license yesterday morning. It took no more than 5 minutes and the customer service was excellent.

Auto repair: They helped me keep costs down by allowing me to get the expensive part somewhere else and just drop it off! That saved me $200!!! read more

They were busy but efficient and very helpful. It didn't matter what people were asking for they seemed to have the answers and a smile.

I went in to my AAA office to look for a map. I came out with all the maps for the states I'm driving through plus informational books that I'm finding out are already helpful. The representative behind the desk was extremely helpful and friendly. I highly recommend AAA for everyone. read more

They were great. I've been there twice so far. I was a California member for many, many years before we moved to Arizona last summer. I used to get my maps and books there and other travel items. So I figured Arizona would do the same. They are so helpful. We transferred our membership here and since we had auto pay, our rep, Gale Rayoum, helped us transition to Arizona. We even got a travel atlas for our efforts. We bought quite a few items for travel and were pleased with the prices. We also got a travel Visa card, to protect our regular bank accounts. And we met some friendly clients there who we had a long conversation with. We'll go back whenever we need to. read more

I have been saving for a trip to Hawaii for my little family for almost 2 years. I had been stressing over planning it since we've never done anything like this! It's our first big vacation. After talking with a co worker who recently travelled to Hawaii she highly recommended I go to AAA if I had a membership. I had no idea as a member that I was offered travel services like this ( probably because we never go anywhere!) so I decided to check it out. Jessica has been so incredibly wonderful. She is so patient and incredibly knowledgeable. I felt SO comfortable working with her and instead of feeling stressed out planning this surprise for my family it's now exciting again. I'm so thankful to your office, especially grateful to Jessica for helping me plan this vacation. read more

AAA Travel: If you're going to book a cruise package just do it on your own. When I had an issue with the flights wasn't given any help! In one instance I had to do my own research on boarding policies with carry on luggage & another time was there was nothing to be done about bad seat assignments (in front of the bathrooms on an over seas flight) since the cruise line had made them. I called the cruise line & had them changed on my own. Not sure what AAA did for my other than send me my paper work! Very disappointed!!! read more

One of the best experience I've had. Walked in to make reservations for Knots Berry Farm and the kind gentleman took care of all my needs. Thank you read more

Went to AAA for travel assistance. Spent time with Jessica Oergel who was incredibly patient, knowledgable and helpful. Got our long weekend planed and everything was great. By the way Jessica did her job you can tell she really enjoys what she is doing. read more

Love coming to this office, everyone is always so friendly & helpful! Saves time waiting in line at the DMV & the auto repair staff are the best. read more

The folks here were very helpful when I needed their services for notarizing my signature on a document. Even though I screwed it up and had to get another copy and come back. That was completely my fault though. The lady at the counter was very understanding and didn't treat me like a dumbass. I totally was, but she was very kind. I appreciated that because I already felt stupid enough. I was only disappointed that they sold out of their pet friendly hotel guide. We travel with our cat, so I really wanted to pick one of these up. I'll just have to go back, hopefully they will have it in stock next time. I can highly recommend this branch for all your AAA needs. read more

Liz and Chris were both helpful and courteous. Took care of my transfer and quotes and helped me move on to the rest of my to do list. Thank you. read more

i was very impressed with the help I received. I had to transfer from another state after moving here. The gal was so helpful and I learned alot from her. The entire time spent was enjoyable and informative. Thanks , I will be back . read more

A great easy way to meet your automotive needs convenient and simple for home and travel and car