I completed my stress-free vacation with Shawn and it was just THAT! STRESS FREE! Shawn made…read moreherself available to us, checked in when I needed her, and followed up afterwards. She sent happy thoughts and wonderful wishes on the 1st and final days of our trip. She also assisted with additional excursion planning while at the resort. Thank you Shawn for your care of us. We had an amazing vacation!

The lack of attention to detail, lack of consistent responses, and increasing passive-aggression in…read moreShawn's sporadic responses are not things I value in anyone I do business with, let alone a travel agent who is supposed to be supportive in new experiences and adventures. First, when I reached out about an adults-only CRUISE for myself, my elder sister, and my septuagenarian parents in December, the FIRST option she sent back was an all-expenses paid RESORT with butler service. Those are two very different experiences, and the latter is not one I even alluded to desiring. Furthermore, she claimed she didn't receive some of my emails, and that she would provide an extra treat as an apology, yet ignored me every single time I asked outright what that extra treat was, then never actually followed-through on it. Speaking of not following through, the quote she sent me for my birthday trip in March had no details in it, and she never followed up with me, so I went with another travel agent who provided 5-star service that truly showed me how subpar this agency is. I took the bare bones quote as a sign of her increasing passive-aggression, as she often seemed annoyed or bothered by my questions instead of recognizing that she wasn't providing enough details which is what sparked so many questions in the first place. Like why do I have to ask about payment options instead of that being part of the conversation? That hotel she suggested we stay at before and after the cruise was terrible. It was loud, dirty, expensive for what it was, and had tons of children running around which is again something we expressed avoiding. And lastly, much to no one's surprise, I NEVER received a survey after my trip, and I was only sent ONE email asking about the 2-star rating I left on Google. She claimed to have sent me the survey, and several emails about the review, neither of which are true. I've never heard of Gmail supposedly failing so much for anyone else which led me to believe Shawn was purposely ignoring me and/or simply does not have the check and balances in place to make sure she follows up appropriately with her clients. I roll my eyes every time I see her on Fox 59 now because I feel like they either don't know how this business truly operates, or because only I was provided with unsatisfactory service which is not okay. The only reason I gave 2 stars instead of 1 is because we did actually have a great time on the cruise, and it was a decent match, but the amount of issues encountered along the way did not make it worth going through this agency.

Love my AAA! Every year it pays for itself. I get one for my kid, makes me feel good to know…read morethey have an option other than me. Lol

AAA always has something you need. Great office, nice folks and…read moregood service. If your a member you get the royal treatment! So I suggest you join AAA

My car was going through long-term repairs so I rented a car here. The staff was off-the-charts…read morehelpful. They were friendly and accommodating in every possible way, and they worked quickly to not waste my time. They did a terrific job. This is a well-run office.

The staff at the location on 96th street, working with Penske Collision, were the absolute worst in…read morecustomer service and respect. My wife was the first customer at Penske this morning and the Enterprise staff left her waiting while they took care of at least 8 customers before helping her. And she told them she was in a hurry to get back to me in the hospital, but it still took them 90 minutes to take care of her.

Dave has traveled to over 65 countries and is, quite simply, the best at what he does. Dave creates…read moreunique trips that are tailored to the individual client and what they want to experience. I just had lunch with a friend who had just returned from a trip to Italy Dave had helped him plan and he said it was absolutely spectacular. Anytime in the future I'm travleing overseas, I'm booking with Experience Travel!

I recently returned from a trip that Dave helped me plan and book. When we first met, his…read morepersonality made it an easy decision to pick him and we were not disappointed. We went to Poland, Germany, and Italy for a total of 3 weeks and Dave helped with a majority of it. I did book parts by myself with points and the group tour. I will say this if you are worried about going independently don't be. With a good guide book and Dave's advise and hotel selections you will have more fun then a group tour and have it on your own schedule. The booking process: Dave was understand and listened to what kind of experience you want and what your budget is, just make sure you are honest with him upfront about the budget so that he can help steer you in a good direction. We were very happy with our hotel selections and the locations. We told him what we wanted to do while we were there and he gave us a selection and if we weren't quite feeling it he listened and got right back with something more we wanted. Not only did he find good hotels for a good price, with the selections he made for us we felt more like a part of the city and taken in by the culture and the staff. He also booked our airfare, which was on pare with what you would get doing it yourself online but without the headache of having to do it. Listen to his advice about layovers! If it wasn't for him making us have a longer layover in JFK we would have miss 2 flights!!!! Last minute changes: So after all his hard work and a great vacation plan, we found out my wife was pregnant and Dave was super nice about everything and rebooked it all with the new dates with no additional commission. Yes we had change flight fees, but that was it and Dave made what could have been a huge mess just another simple step. Personality and Customer Satisfaction: You can't say enough about Dave as a person Cost/Value: To be honest it cost about the same as if I would have bargain hunted on expedia or whatever the difference is that I had a name and person to fall back on if something went wrong. With that I will be using Dave again.

these gentlemen do a good job for you and don't charge you like these other tax places. they are…read moregreat!

I don't know why no one review for this company. They do great job on my tax return. I have been…read morehere for 7 years now and I never disappointed.

This is the only car rental company I will go with. Love the ability to pick and choose what car I…read morewant to drive as part of the Emerald club. Service personnel are always awesome.

My first experience with National was a great one! This…read morecompany just wasn't on my radar, for whatever reason, but now that they are, I am happy to express my satisfaction. Allison was very personable and I would not hesitate to recommend her or this company for a seamless transaction from start to finish.

Just a block northwest of the intersection of US 40 & SR 9 is the local tourism /visitor center for…read moreHancock County. It's a pretty low profile place that would probably attract more visitors if it was located on either one of those busy streets, but as is, manages to provide the basics. There is free street parking out front of the center. Inside is a lobby with brochures along the wall to your right as you enter. There is also a carousel with brochures promoting Hancock County and the State. However, there was a gentleman working the front desk who did not acknowledge me or offer to help because he was discussing personal matters with a doctor via his phone. They also have a covered box out front that allows visitors to get some of the brochures during the hours that the center is closed. It only has a few of the brochures and several were single copies, so it's hit or miss you will find what you want from there. This place lacks any real sense of promotion and apparently, lacks any effort on the part of those who are supposed to help visitors. Thankfully, the brochures were easy to use and I was done in about five minutes total. They can learn a lot from the visitor centers in Anderson, Bloomington or Seymour for how to do it better. Review #3593

I had a very disappointing experience with Enterprise (I picked up the car in Brownsburg)…read more I picked up a rental around 8:20am on 3/16. When it began snowing, I noticed the windshield wipers were heavily damaged and not functioning properly (the rubber was peeled off halway down the wiper). After a medical appointment later that morning, the vehicle would not start at all and became completely unresponsive. I contacted roadside assistance and was told my only option was to wait for a tow truck and then take an Uber to another location for a replacement. When I explained that I did not feel safe taking an Uber alone, I was told there were no other options. As a result, I was stranded for nearly two hours after a fasted medical procedure, without access to food, and had to rely on a family member to come pick me up. I was unable to use the rental at all and lost an entire workday. What's especially concerning is that after the vehicle was towed, no one from Enterprise followed up to check on me, confirm whether I still needed a vehicle, or even provide clarity on where the car was taken. I was effectively left stranded with no resolution or support. Since then, my own follow-up and resolution process has been equally concerning. I was told an area manager would contact me 3/17 when I called customer service at 9:30am. It is now 3/18 at 1pm, but I have not received that call. The rental is not visible in my account, I have no confirmation that it has been closed out, and I still have a full pending charge on my card. I also reached out again through Enterprise's support channel and my chat was ended without resolution, with instructions to simply wait 3-5 business days. This is not a normal situation and should not be handled as one. At this point, I am still waiting for: Confirmation that the rental has been properly closed Release of the pending charge on my card A clear resolution and appropriate compensation This experience reflects serious issues with both vehicle maintenance and customer support. I expected significantly better accountability and follow-through.

What a great place. Walked in 30 minutes before they closed to get a care before Memorial Day…read moreweekend and Carter got what a needed with outstanding professionalism. Highly recommend. What a great business to represent Brownsburg. Love this town.