1 star. Do not rely…read moreon any reservation made with Hertz. Make multiple reservations to shore up your chances you can MAYBE get in a car. Otherwise, it's a gamble. Just a wish that may not come true. However, I appreciate Kimberly speaking with me about my challenges. Once she stopped trying to over talk me, she listened and helped me understand that only option was to go to the airport and try my luck there. Absolutely ridiculous morning dealing with Hertz. 3.5 hours and counting!

I picked up my rental for a work trip on the morning of July 22. I rarely go with Hertz but the…read moreprice of the rental fit the budget for it being a work trip. My experience was just about average at this location. The first thing I did notice when I entered was that the place did look disheveled, unorganized and the floor was not clean and the rug needed to be vacuumed. The table or desk with the printer just looked like someone didn't care to organize and clean up with papers scattered everywhere. Seating area was standard. Customer service was ok, not as friendly as I've had with other rental companies, didn't receive any directions on how to drop off since I was dropping off on a Sunday when they are closed, I had to figure that out myself. The car itself was standard, had no issues with it, it was clean with minimal scratches.

The Avon 8100 US 36 Branch is 5 stars…read more They are top notch in professionalism, respect and service. I left my Ray Bans in rental and they called and held them until I could return days later.

Nothing like scheduling a vehicle just to be told the day prior that they don't have the vehicle…read morethat they reserved you for, but will get us into something comparable. Then, the day of showing you the vehicle, and only then telling you that you must have a credit card to take this vehicle, because of "policy." Come to find out, nothing else on the lot comparable that doesn't need a credit card... awesome way to start a vacation trip. Thanks Enterprise...

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Super easy check in process and quick walk from the airport, Bob gave us an upgrade! Made our day!read more

Not sure if I've left a review on Mears and if not, I should have from the 1st time in '24. We have…read moreused them 4 times now and so appreciate their work at a fair price. Wish I had known about them when we moved to Indy in '87. Finding an honest/reasonable auto mechanic shop is like finding a Unicorn.

Mears is our go to auto shop, for anything I can't do myself. They have worked with me when I've…read moreneeded my car repaired quickly. Honest, fair, and good to work with.

Great customer service! The pick up was quick and easy- inventory was low, so I got a truck for the…read moresame price as the car I requested. The drop off was also quick. They checked out the car promptly, really checked in with the different customers while I was there to ensure a good experience.

My employer has contracted with Enterprise for interim fleet rentals over the years. I've had…read moreexcellent experiences at this location, and the most recent rental was no exception. The vehicle was ready to go as soon as I arrived; we did a quick walk-around and I was ready to go in just a few minutes. They provided me with a very nice SUV that ran and rode well. Dante assisted me when I picked up and returned the car; he was both professional and friendly. Another kind female employee even drove me back home when I returned the rental! I'd recommend this Enterprise location.

Easy body shop to deal with and labor cost less than other area shops…read more Repairs were quality and completed on time. Car exterior was dirty on delivery was only complaint. I would return and recommend.

Determined what repairs were needed then had excellent workers complete. Paint color was perfect…read morematch.

0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car…read moreearly. Don't waste your time.

If a zero star rating was possible that's what this place gets from me in customer service. I…read morecaution anyone not read the fine print- they will try to slam you with a 450 dollar charge for any pet hair, so please make sure you do a sweep before returning if you decide to give this place your business. Although the posted sign says that the fee is for a "smoke smell"- and we don't smoke! So not sure why that charge would ever apply to us but we did have to pick up our dog after vacation so she shed a bit in the front seat. I should have done a quick sweep before returning but my god! $450?! I am sorry- that fee is criminal for some fur- I know the establishment has a detailer in the back, and the man at the desk was incredibly rude and short with me when I was discussing the charge. I get returning the rental in a decent condition. It is not like we blew it up, or caused damage to vehicles whatsoever but that amount is completely absurd for something that will be discarded with the normal clean up process. More so, I am irritated that the guy at the desk was just rude and not understanding or lenient with a little hair... You get what you pay for and they will try to charge you more, so watch out!

Eric was great to work with after needing a quick rental after my car was hit. I was wanting a…read morelarger vehicle that I felt safe driving my newborn baby around in. Same day, he was able to provide me 3 choices, all that would have worked great. Drop off was quick and easy. Quick inspection, deposit returned, and it was done! I was able to drop the car off at the collision repair shop too, which made for a seamless transition back into my vehicle. I received a follow up call after to ensure I was happy with my experience. Overall Eric and his team made a crummy experience of being involved in an accident, smooth and easy!

I am submitting this review in regard to my experience at Enterprise Rent-A-Car located on 2336…read moreEast Main Street Plainfield Indiana on September 24, 2026. I had a reservation for a Nissan Altima. When I arrived, a Nissan Altima was visibly present on the rental lot; however, the employee assisting me offered me a minivan. I would give them 0 stars if that rating was available. I highly recommend additional Training for the managerial leadership at this site.

I needed a last minute ride to the Indy airport from my home in Carmel and gave Pride a call the…read morenight before my early morning flight. John was extremely nice and was able to pick me up at 5am the next morning. I really appreciated that he was able to fit me in with such short notice. He arrived early and was incredibly patient while I spent the next 15 minutes frantically making sure I didn't forget anything and while I let my dog out one last time before we hit the road. The car was very comfortable and clean. "Pristine" would actually be a better description. Given the early morning pick-up, I was looking forward to zoning out and relaxing during the ride which I was absolutely able to do. John was chatty when I wanted to be chatty and quiet when I wanted to close my eyes for a few. Definitely recommend!!

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.