I recently returned from a trip that Dave helped me plan and book. When we first met, his personality made it an easy decision to pick him and we were not disappointed. We went to Poland, Germany, and Italy for a total of 3 weeks and Dave helped with a majority of it. I did book parts by myself with points and the group tour. I will say this if you are worried about going independently don't be. With a good guide book and Dave's advise and hotel selections you will have more fun then a group tour and have it on your own schedule.
The booking process: Dave was understand and listened to what kind of experience you want and what your budget is, just make sure you are honest with him upfront about the budget so that he can help steer you in a good direction. We were very happy with our hotel selections and the locations. We told him what we wanted to do while we were there and he gave us a selection and if we weren't quite feeling it he listened and got right back with something more we wanted. Not only did he find good hotels for a good price, with the selections he made for us we felt more like a part of the city and taken in by the culture and the staff. He also booked our airfare, which was on pare with what you would get doing it yourself online but without the headache of having to do it. Listen to his advice about layovers! If it wasn't for him making us have a longer layover in JFK we would have miss 2 flights!!!!
Last minute changes: So after all his hard work and a great vacation plan, we found out my wife was pregnant and Dave was super nice about everything and rebooked it all with the new dates with no additional commission. Yes we had change flight fees, but that was it and Dave made what could have been a huge mess just another simple step.
Personality and Customer Satisfaction: You can't say enough about Dave as a person
Cost/Value: To be honest it cost about the same as if I would have bargain hunted on expedia or whatever the difference is that I had a name and person to fall back on if something went wrong. With that I will be using Dave again. read more