Marlene made my family's process a million times easier. She was able to do my mom's car, sisters car, and my car all under 15 minutes. What a great employee read more

I had AAA Auto insurance for a couple of years since they were the only ones who would cover me quickly - I had company cars and no need for private auto insurance. The customer service is beyond awful. The cost of coverage quotes varied wildly from what I was told on the phone versus the actual. What I was told was off by 10X - yes, 10X! I got a warning letter that my daughter had her permit. And yes, I told AAA but they said no action needed. When I called about the letter, they said to ignore it. I did and then received another letter threatening to cancel me, even though I was told to ignore it. In another instance, my insurance was about to expire because AAA they had not taken out the direct withdrawal. Certainly not my fault. When I called, they said don't worry about it but failed to issue me new proof of insurance cards. I had to call 3X to straighten it out. I saved over $300 per month to move over to Geico. I have zero accidents and no tickets. Save yourself and look elsewhere unless you enjoy horrible wait times and incorrect action from customer service on top of understated coverage quotes. read more

Mohi was amazing. He first fixed my battery then spent another 30 minutes with me figuring out why my car was not working. He found there was an issue with my transmission that he fixed. Car started back up thanks to his passion in a happy customer. I am very thankful for him going above and beyond his needed task. read more

AAA Insurance - Working on battery - Travel Services Near Me - San Clemente, California

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I worked with an insurance agent, Mr. Matta, in my local AAA office and he was very kind and helpful to work with in finding an affordable auto insurance policy as well as Roadside services! Never made me feel like a pain-in-the-neck or anything else....very pleasant person to work with! So I just wanted to give a shootout to him and let him know how I appreciate his help as well as others working in the local Mission Viejo AAA Office! read more

Normally AAA has been very fantastic. This time it took forever and no one was helpful. I was waiting for hours before someone spoke to me.

Service, get more people and at least get people to act like they like their jobs. Looks like the walking dead in this place. I will go back to renewing my reg online, maybe that's what they want. Wait time is way too long. Lots of employees standing and sitting doing nothing read more

Very kind, friendly and helpful. A gentleman y the name Connor helped me. Super kind and knowledgeable!

Elia gets 5 stars today for doing my passport photos so well. The employees here are GREAT!! I came in to have my passport photo taken and even though I look awful, I got the job done for $10.81. read more

AAA Insurance - Travel Services Near Me - San Clemente, California

In my opinion , Worlds worst customer service from Mr Colter . Did not call the following day at the appointment time we agreed on , he did not return my calls until I got another agent involved. Then, and only then , did he call randomly call in the morning next day , left me a voicemail that my wife was denied life insurance and to call him if I had any questions . My wife and I were trying to get , and me add more ,life insurance for her . Ha! Good luck , I called again, left message, and he never made any attempt to connect with me to discuss further . Thoroughly disgusting and disgusted with the level of treatment. He realized, I assume , he could make no money off us and doesn't have time for us . To hell with AAA. As a disabled Marine veteran , I hope all military veterans drop AAA . read more

just had to renew my registration, robert helped me and he was the nicest most helpful man, so informative! was such an easy breezy experience! i love when people are nice. read more

As the Grateful Dead sing; "What a Loooong, Strange trip it's been...." FYI - The 800 number shown on Yelp for this AAA office no longer works. Someone might want to fix that.... TRAVEL Assistance: I stopped in this afternoon to review and hopefully to purchase travel insurance for an upcoming trip to London, and waited for over an hour. While it has been fascinating to read the travel guides and see the long lines form and be taken care of, had I known the wait for a travel counselor would have been so very long, I would have requested an appointment instead or just gone online to Allianz. I probably should have gone online and purchased directly from Allianz to begin with - but somehow thought this might be a better experience. This particular branch is in the process of training two more Travel Counsellors to add to their staff so will no doubt be better able to manage demand tomorrow than they have been today. read more

Ya know? Don't know about all the others here but I have never had a problem getting anything done here. I've renewed registrations, transferred ownership and other things here for years. Never a problem. The people here are nice and respectable. My visit this morning was great and the way they are managing the people made me feel quite safe. In and out in less than 30 min. Or maybe every time I come in everyone is in a good mood? read more

AAA isn't like they used to be the wait times are too long they need more providers and the system is broke. Hell you can't even talk to a real person it's all automated and it's not acceptable I'm really sorry this once great company has gone to shit just like this country read more

Worst AAA ever! Avoid like the plague! It's like every staff member hates their job and hates every customer such entitlement and negativity definitely not enough office decor balloons and freebies in the world to hide it. Doesn't seem to matter how big or small your issue same attitude every time so definitely not worth the value. I've come in asking about dmv questions and about insurance all the same they seem desperately under trained and it makes me nervous when I know more like the dmv just told me I could do this why are you telling me I can't? read more

Got my IDP fast and easy. Able to take photos on site. I'm not a member but that didn't matter. There's construction out front, just parked and navigate your way down to the back of the shopping center. Friendly and professional staff. read more

This particular branch is very modern and new compared to some of the very old looking other locations I have been to. Staff is super friendly and helpful. Although not the fastest experience, definitely one of the most pleasant. read more

Dealing with AAA has been pretty terrible, their representatives tried their best but rarely know what's going and have little to no idea on how to correct an issue. My homeowner's insurance policies were canceled without any explanation as to why. When I called seeking answers, the reps I spoke with all provided different answers and none of them concrete. When I was finally able to speak with a manager, Ryan Staples, the only thing he was really willing to help me with was cancel my other remaining policies. No one at AAA tried anything to actually resolve my issues and did not offer any sort of way to make the situation better. They have been the worst company when it comes to customer service. read more

They don't know how to passport photos correctly I'm paying you to get this done at least know how to. Women are unprofessional there as well. Talked over me and not great at listening to what the customer needs. read more

This office goes above and beyond. Sarah, Robert & their entire staff helped my wife and I with a complicated DMV transfer. We had to come back into the office (to no fault of AAA) a few times to get things straightened out. On the last visit Sarah personally sat us down in her cubicle to finalize things, apologized for the challenges & made sure everything was just right. So grateful to have this office in our backyard. Strong work AAA for hiring good people! read more

The DMV has better service. 45 minutes wait times to pay for registration is ridiculous.

Laughable roadside assistance. When you really need them. I've found they are just not around. Hours for a tow. Phone lines busy with abusing hold times. Follow up from inquiries spotty. You may have no other options - but manage your expectations for careless service - poor customer communication - old school tech to help you navigate the system. The good news? Aaa teaches your patience cause you'll wait for everything at this place or for service read more

The close at 2:00!pm not 4:00 as listed. Location is very hard to find and not ADA compliant to get to. Go elsewhere

I have too many vehicles! And a company in Montana where some are registered, to make things even more complicated. And I lapsed on registering a boat. Bad me! Thankfully, AAA has DMV service. Thankfully, their staff is very patient. Imagine if I actually had to go to the DMV! I know it's their job, but still, I have a huge amount appreciation for saving time and being patient and even good-natured about my vehicle messes. They've even called the DMV via their direct line to make sure things are done right. read more

Stay away from this insurance. Once you sign up with them you will never have a one on one with the Insurance Rep. They have the worst customer service no reply back to emails no call backs. Received a bill that my insurance went up I contacted my rep and his supervisor never did I get a response back. A month later after sending several emails and phone calls I get a letter they had credit my account apparently it was a mistake. Than I got a chip crack windshield mind you I have a fairly new Mercedes-Benz so I requested an OEM replacement part that was denied because they had an after market one available. Why would I put an aftermarket when my vehicle has all new parts. Her reply was because AAA doesn't provide OEM it's on the policy.... Stay away not worth it piece of junk insurance. read more

Very helpful & friendly at this location. Covid has made things challenging with the DMV experience so AAA is even that much more needed!

I've had AAA for 20+ years. I've never use them for anything much else than towing, keys, gas, etc. I needed to upgrade because I'll be traveling across country. I found out because I used them for my son to get keys out of the car last month, I can't upgrade for 90 days. This means that when I actually need them they are useless. I have a bundle deal of my homeowners, car, etc. and as soon as I can I will be researching and switching because of this complete sale of customer service. read more

I recently had a complicated billing situation that involved my bank, my debit card and AAA. I was very fortunate to have Matt Hoyt as the agent assisting me. He went above and beyond to help untangle the situation. He called back as promised and came through with the help I needed. read more

Super slow and rude. This is place is almost as slow as the dmv. Not friendly employees no one wants to make eye contact. Very unwelcoming. read more

I have been to this AAA location a few times to handle DMV and insurance needs. Each time that I have come here, my experience(s) have been nothing less than excellent. There are no long lines ( like at the DMV ) and their customer service is always on par. Another cool feature is that there are comfortable chairs in their waiting area and several types of literature to read and TV. Additionally, I switched my Auto insurance from Progressive to AAA because their prices are significantly lower. read more

Ryan at the vehicle renewal counter was awesome!!! He was patient, worked out to solve our dilemma and did so quickly then recommended a great smog test location with a AAA discount!! So grateful that CA AAA offers DMV vehicle registration services to keep from having to go to the DMV and wait for hours! Totally worth the membership fee. And they offer so much more...insurance quotes for auto and life, roadside assistance, many discounts on services and travel and travel planning! it! read more

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Poor service. Specifically by management. I spent about an hour here and it proved to be a total waste of time. 30 minutes in line and then 20-30 minutes with the agent at the desk. We were working through paperwork that a Florida dealership had provided for me for title and registration for the car I had purchased. Took a long time, but was told it was all sorted out. The following day, the dealership in Florida calls me to tell me the Auto club had returned it to them in Florida. No call to me (even though they had my number). They had also provided absolutely everything the Auto Club needed. I still have no idea why they didn't do what they're supposed to do. As a long time member this is very upsetting. Total lack of care. read more

Very poorly managed office. I've gone here several times for DMV services and they are always confused and disorganized by the process and surprisingly unknowledgable about DMV services. Last time I came in to get a new title for a trailer I bought. The man helping me insisted I had to go back to the previous owner for information and that they could not help me. I knew better and tried to explain to him the process. Two other workers came over to review the paperwork and also told me that they couldn't help. Not very friendly (which is also a sign of poor management). I left and drove 10 minutes up the freeway to the AAA in Laguna Hills and they processed the new title for me in 15 minutes. This type of situation has happened a couple of times to me and also to a friend. I'll skip this office and go straight to Laguna Hills next time I need DMV services. read more

Matthew Dotty from Dunivin's Towing was called by AAA to tow my sons car today in Dana Point California. He arrived on the scene saw my son and tried to refuse service because I wasn't with him. After sorting out all the details with him over the phone he finally agreed to tow the car to Walmart in San Clemente which is just 2 miles over our allotted limit. The driver Matthew Dotty from Dunivin's Towing then tried to extort and take advantage of my young adult son. AAA told us it would cost $10 per every mile over which should have been $20. The driver told my son it would cost him $45. When my son questioned the driver he rudely said either you pay me $45 or I don't tow your car. When my son said I will call AAA he rudely said who cares I don't work for them. After arguing with him over the phone once again he finally agreed to take the $20. After my son paid the driver he proceeded to leave without any concerns for my sons safety or well-being . Even with my son having a mask the driver left him stranded on the side of the road. Now for those reading this review imagine how you would feel if this was your son or daughter. I raced over to Dana Point to pick him up then drove straight to Walmart . When we got there the driver was leaving his car in the Walmart parking lot, unlocked with the key inside and was proceeding to leave without caring if our vehicle would be there when we arrived. I have filed a complaint with AAA and will call Better Business Bureau tomorrow. Do not use Dunivin's towing. God knows how many people they have tried to extort money from. I am disgusted and appalled by this and I am even contemplating cancelling our 29 year membership with AAA because I no longer feel safe for my children using their service. After googling Dunivin's Towing it turns out that AAA is well aware of the horrible service and treatment they have provided their members and they still continue to contract them out. read more

I've been a member for over 21 years and all I can say is I don't know what has happened to them but they simply cannot do anything that I ask them correctly. I asked for a battery service to be sent out they send out a tow truck. When I asked for a tow truck they said the battery guy. When I show the battery guy my receipt for the battery that is under warranty even though it says very clearly the date of purchase and how much warranty time is left, he tells me that is wrong and I have no warranty. Then he goes to test the battery and handed me a paper that says the battery is so low it Can't be analyzed properly but then says the battery is fine even though it won't hold a charge for more than an hour. They have wasted at least 3 full hours of my time in just the last week and all I get is a very insincere, "sorry" read more

I've been going for my insurance and dmv items for 25 years and have had nothing less than great experience's!!! They have many employees that have been there for as long and are wonderful in every sense!! Sorry to see anything less than 5 stars but you just can't please everyone, right!! read more

07/30/2009 I noticed I needed gas and as I was driving trying to decide which exit would have a gas station that I would want to use, I saw the AAA sign off the freeway but it was on the left after the exit. I figured I would double back from the next exit. Big mistake, I should have tried to hop back on rather than try to find my way through the streets. I should have hop back on to get to the exit Camino de Los Mares headed North on the 5. Coming South, the same exit is for Camino de Estrella. Is that confusing enough already? As soon as I finally got to the location, it's sort of like half a floor down from the street level under a ladies gym. I don't think this place gets busy at all but the plaza parking lot is full of cars. So I checked in and waited about 5 minutes before my name was called. All I needed to do is pay for my registration for the car sitting in the driveway. It's pretty friendly here, they were really surprised that I was down here from LA just to visit this AAA office. Time to continue on my journey to SD. read more

They've really turned this place around from Covid wait times. Super friendly , handing out water at times, letting you know how long (or short) it will be And they Work with you so you can run errands and come Back to your place in line! read more

So this is a hard one to write. Being in San Clemente. It's so nice having an office here. Especially for dmv transactions. Been a member 21 years. I recently stopped using this location because of one person. RYAN. DMV guard dog. He is an absolute jerk. He has zero idea what he is doing. However, he thinks he's Gods gift to DMV transactions. He's a smug arrogant jerk. One time on a classic car he refused to allow registration to proceed because the vehicle didn't have all 17 digits listed on the insurance. Well. The registration doesn't have 17 digits because the vehicle doesn't have 17 digits. I stopped using this location because of several times of horrible transactions with him. And I'm not the only one. Several classic car buddies have said the same. I started using Ladera ranch. So much better. Well. Now they've closed that office. I thought I would give San Clemente a shot again today. Upon walking in. Vin verification on a classic car. Figured I was okay. Got Ryan. Everything seemed smooth until he said he was ordering me to a CHP office for additional VIN verification. WHAT?!?! I've done this with three out of state transfers in the last 6 months. Not another AAA person made me do this. But in comes this home boy. And he's so smug and arrogant about it. So I went right to CHP. Thankfully they laughed at him and took care of it for me. I walked right back to AAA and the look on Ryan's face. "Well that was fast..." Stay away from this location. If you get Ryan. Turn around and leave. You've been warned read more

I went to AAA with my fiancé because I needed to get a handicap placard. Ashley was so friendly it felt like she was family, she has such great people skills and I really enjoyed getting to work with her. She made what I thought would be a difficult process so easy end it is great to see someone awesome at their job on the front lines and really made my experience great read more

This place is much better than going to the DMV, but the first time I came here the employees didn't know what they were doing, at all, including the manager. I came in on a Saturday . My membership was expired & I needed to re new it. So I had to wait for an agent to re new my membership. I was waiting an hour and a half! I asked an employee if I could just re new online & then be able to use their services, and nobody in the office had an answer to my question. So I called the 800 number to get a clear answer. If I renewed my membership on a Saturday, it would not be effective until the next business day. So I needed up leaving. I came back the following week , and waited about 30 minutes and got everything taken care of. I give them 3 stars for the convenience. read more

AAA Insurance - It's in a strip mall. - Travel Services Near Me - San Clemente, California