WHO DOES THIS???? I recently went in to get a new battery. I was apprehensive to turn my car off in case they didn't have the right battery. I called the store and immediately this man named JOSE said not to worry and that he would come out to check my car. He came right out and was so kind and understanding. Said they did have the right battery and that he would install it. When he went to take out the old battery it was melded together to the terminal with corrosion. Jose took 30 MINUTES OR MORE to work on getting the terminal off. He even went back in and got some Wd40 to continue trying to get it off. He worked and worked and worked. He never gave up or suggested he couldn't do it. He did all of this while wearing his pristine grey Auto Zone long sleeve shirt and didn't get a single stain on it! I was so impressed not only with Jose's work ethic, but also by his cheerful attitude and the fact that he simply was determined to help me and not leave me or my car stranded without a battery. I am SO appreciative of Jose. This Auto Zone is kinda located in a basement area in San Clemente, so it might be easy to miss. But I will search it out again and again simply because of your employee, Jose! I did ask Jose who his boss was and wanted to make sure this message gets to Joe Peckett. Joe- you have a STELLAR employee at Shop #3301. Professional, kind, dedicated, and A+ human. Well done! ~ Mary read more

I leave one star cuz I can't leave ZERO but there's this one dude there who acts like a straight bitch there ALWAYS WITH AN ATTITUDE DIDNT WANNA CHANGE MY BATTERY EVEN THO THERE WAS NO CUSTOMERS I'm gonna get his name soon so other workers won't get blamed fuck that guy read more

The staff here is so incredibly nice!! I have stopped in for small things like a FoB battery replacement and they still treat you so well. Jose helped me most recently and was awesome. Highly, highly recommend!! read more

12/8/24: Shoutout to this amazing 5 star crew! First time at AutoZone, and the friendliness, helpfulness and generosity of everyone made a great first impression! Sergio, Angela (manager), & Sal all went above & beyond! Made us feel like we were in an old fashioned shop from the olden days! They provided very attentive care and so, so nice! Thank you for helping with our key fobs, headlight & noisy car! You guys rock! This will be our new one stop shop for all of our car needs! Customers for life! Highly recommend! Thanks for everything!! read more

Went in on Xmas Eve, my driver windshield wiper flew off the night before... gentleman that was there went out of his way to attach my wiper and even fixed what was wrong w it. in the pouring rain. Great customer service read more

If you can't find a Napa this place should be your third choice. This location has a few childish car enthusiast working there that like to show off there glass pack exhaust by flying their cars up and down the street at lunch or heading to and from work. Unfortunately they are too young to realize they are risking children's lives and their future . With children on e-bikes or just chasing a ball in the front yard I fear something terrible happening. I have been documenting with video and I have the Orange County sheriff involved. I hope AutoZone reads these reviews because this is very serious . read more

I came here today and was helped by Raul . He's was very nice and helpful . He made great recommendations and even asked me to join their rewards program . I've been here many times and never received the exceptional service I did today by Raul . Thank you read more

Store handled transmission line return that was defective with approval of store manager and district manager. Reimbursed for loss of transmission fluid as well. Would make purchases in the future. read more

Really good wide selection in a smaller space. Very good quality and service. They helped me choose the right oil and filter for me. It's been a few years since I last changed my own oil and I appreciate how they didn't make me feel stupid. read more

Lolz they really need to hire people with better work ethic's especially when out of the field driving a vehicle car. This old man named Dave S., likes to cut people off and call them vulgar names not to their face but passive aggressively. Nice employee you got here Auto Zone read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - San Clemente, California

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Worst experience I have ever had at an AutoZone! First of all, this place if full of teenagers who do not have any experience in customer service. I came here to exchange my car led lights that I bought the previous night because they didn't work. I called prior to make sure they had the lights I wanted, they confirmed. When I got there they did not have them, I assume they didn't check. The parking lot was full of teenagers which the employees were hanging out with. It felt more like a hang out spot than an auto shop. The employee Maxwell, for some reason started a return asking for my credit card and ID. I was questioning why he was doing all of this if I was going to leave to a different store for the exchange. He input the information with assistance from another employee and said it was a suspicious transaction and they couldn't help me. I asked for my items back so I could go to another autozone for the exchange, since they didn't have my item. By the time I got to the next store (in a rush to make it there before closing), I was informed by the employee that the other guys at San Clemente called them and told them not to provide me service. Wasted time, wasted gas, wasted money. Completely unprofessional experience. DO NOT GO HERE. read more

Excellent service at this store location--they always assist with headlights/bulbs etc. The management has trained the employees to be top notch! read more

Guardian angels exist when we need them. Thank you so much Bruce!!! This man saved my family and myself.... check engine light started blinking and we were coming back from my wife's birthday vacation trip to San Diego we found the nearest autozone on the road. That Bruce(hero) went above and beyond like he knew us. we got home safe and sound.. read more

AutoZone Auto Parts - My wife took this.. Bruce was replacing all my spark plugs.. - Auto Parts & Supplies Near Me - San Clemente, California

Sal was able to get me the correct antifreeze for my Nissan Rogue (blue) four spark plugs, reusable air filter and run diagnostic test. Customer service was great. He offered to put antifreeze in my car. I love my local stores. Thank you Sal and Autozone. read more

Five Stars all day! Bruce went above and beyond to help me change out my dead headlight! He showed me how to change it myself so the next time it goes out i can do it! Thanks so much for helping me out Bruce! Merry Christmas! read more

Sal hands down gave me the best customer service EVER!!!! Mom told me you guys were great, she was not kidding!!! He did everything you would want in a customer service representative & more: friendly greeting, helped me find the windshields I needed and then he installed them for me!!!! Crazy!!!! Wha!!!???? Fuck Amazon. Go to AutoZone, hopefully Sal is there, and enjoy a little bit of old San Clemente. read more

I kid you not, I'm helped by someone as soon as I walk in. I've never walked around the store because they always get me stuff I need right away and I never usually spend more than 15 minutes there. I tell them what I need, they look it up and get it for me, and I pay for it then I'm on my way home. I've always had a nice experience. Good products for a decent price and awesome customer service! read more

AutoZone Auto Parts - The back of the store where there is a small private parking lot. - Auto Parts & Supplies Near Me - San Clemente, California

I unexpectedly needed a quart of oil for my car. Jose was super helpful and very friendly. I would recommend this Auto Zone.

Just moved to San Clemente and went to this auto zone for the first time. Huge thank you to Bruce... professional, kind, and super helpful. I had an AC issue and his knowledge and help saved me hundreds of dollars. I will always be back for all my auto needs because of this experience. Ty! read more

Thank you to Bruce and Angela they helped me get my bike back on the road. Super friendly team. Bruce was very knowledgeable and Angela was also knowledgeable and friendly. Goes to show that teamwork works! Thanks again. I will be back. read more

I went in to buy a bulb for my backup light and was going to replace myself but (I wish I got his name) was so lovely he did it for me. They are always so nice and helpful but he was especially sweet. I wish I got his name! read more

Had to pull in before driving back to NV because of a flat battery. No delay and the young guy with dark hair (sorry I didn't get your name) was friendly and gave me price quotes on other parts I know I need. Didn't try to sell me stuff I don't need which is refreshing and I appreciated it. read more

Dirty, old, run down, staff confused and rude. Sal the manager not helpful at all. Not what I would expect from a AutoZone.

Leroy is an awesome sales representative! He went above and beyond to help me get the nail out of my tire and patch the hole! Appreciate him greatly! Thank you so much! read more

Been to this Autozone before, and yes.... it's more of the same from these kinds of stores... They have what they have (nothing too high end, the value is pretty decent, and the guys have been nice to me on my three visits so far. Tonight I'm heading in to find some brake cleaner spray, a jack to lift the car, and one of those nifty garbage bags that are sealed and hang behind the passenger seat. Basic purchase... Let's see how it goes! -- ended up going to O'Reiley on Esterlla instead. Gotta say: glad I did! Much nicer crew and store overall than the older, not as friendly Autozone. Sorry guys, I'm making the switch for now. I'll be back. 4 stars for convenience, price, and stock, but some updating will get that 5th star. I'll be back in because you're down the street from me :) read more

Those guys are awesome. I drive a lot and am a diy kind of person so I've been in there hundreds if not thousands of times. They always help with any questions I may have and are very friendly. read more

This is one of those places that isn't exactly wanting to help customers. Went in and the first person was on the phone told me it may be a bit cause they are short staffed. Finally a lady appeared after a while with a clipboard and helped me out but when it came time to buy the battery was told it would be another 10 or 15 minutes till someone could help cause the other guy was on phone still and another employee was out of the store. Said I should come back later. I went to O'Reilly a mile down and they were more than eager to help. Autozone seems allergic to helping customers. I'd go down the street. read more

Stopped in to get a replacement bulb for a headlight. Was directed to one of 3 choices by the young man behind the counter. Paid and left. Pulled the entire Assembly apart only to find out the MORON behind the counter sold me the wrong part. Reassembled the entire thing drove back only to find out they don't even carry what I need. No apology Nada. read more

I was breaking down on the I-5 when I saw this was the closest autozone to me so I came here. The staff here was simply the best that I've ever encountered. Bury e especially helped he out. So professional. Mind you I had my kids with me, on vacation from Arizona, and he took time to come and help me. Amazing is all I can say! Not all hero's wear capes, and this store proved it! read more

My 97 Chevy Tahoe had a radiator issue back in August and Bruce was kind enough to help me by taking a few minutes to look under the hood of my car. I had had a recurring issue with a coolant leak and he found that the cap was very old and clearly needed replacing -- I had been to a mechanic and gone for oil changes many many times before and had yet to have been told so. Thanks Bruce! Nice people at this location. :) read more

When you come to auto zone cuz your axel snapped and they won't warranty it out cuz they are saying they cant due to the commercial account being in a different part of California but they validate warrants. Than you gotta have the head district manager to call down and tell them what's up and they try and act like they did you a favor when they wasted an hour of your time. If I could do a negative 5 stars I totally would. read more

Great customer service. I'm from out of town on vacation And my battery was on the fritz. They pulled up my purchase and saw it was just out of warranty by 90 days. They actually did a even swap for a new one. Saved me $199 on a new one. read more

My battery sign on my car lit up yesterday while driving and I brought it in today to get the battery and alternator scanned to see what needed to be replaced. Jonathan at the front helped me and went above and beyond with his customer service. He was so incredibly helpful and cool, gave me all the details of the reading of both my battery and alternator. It was my alternator that is going bad and he gave me shop recommendations for where to take it. We went inside and he showed me prices on the alternators and even caught a mobile mechanic leaving and linked me up with him to get my alternator fixed within the next few hours. Jonathan didn't have to do any of this but simply check my battery and tell me what it was but the whole time he gave me really great advice, insight, and customer service. This was the best experience I've had at an auto shop and next time I need something I'll be sure to be back at this autozone. Thanks Jonathan! read more

Melanie really helped me out when the battery on the truck finally died. She came and picked me up and took me to the store to buy my new battery then brought me back. True Love!!!! Thanks to the manager that let her do that, I really appreciated it. I have been a customer since I moved to San Clemente 6 years ago and they have always taken great care of me when ever I come in. This is just the cherry on top! Thanks again. Your loyal customer for life, Bruce W. read more

I am in my mid 70s, and my 16 year-old Saab had stopped running. Triple A came, told me that I needed a new battery -- BUT they had stopped carrying that battery. Thankfully, he managed to get engine started and suggested that I go to the local Autozone. I called beforehand and was delighted that they actually had a replacement battery to fit my old car. When I got to Autozone Kevin assisted me. He was very understanding when I mentioned that I didn't have a huge amount to spend; He found a great battery to fit my old car and he did the work himself. The battery did not want to be dislodged so Kevin got pretty dirty. Never once did he complain, and a very happy customer (ME) left a short time later. Thanks Kevin, you did a terrific job. I will definitely go to Autozone again. Absolutely great service. read more

I should have checked the yelp reviews for this prior . Orielly auto is closer to me and I still chose autozone..big mistake. I was totally autozone now I will never go to another autozone. Kelly and the guys at orielly auto run circles around around the staff here. I will admit the female that works there was great. Rude, pushy, and tried pushing me to buy the part I told him was wrong. Autozone has ordered the wrong part three times I have been back and forth for days. Originally they were supposed to call me when the part got it at 10 am the next day. I never got a call. I called at three and asked if my part was there. "Oh yeah its been here since ten". WHY DIDNT YOU CALL!?! read more

I came here last night after my boyfriend mistakenly told me he could change my broken brake lights for me. Men, amirite? We had already bought the bulbs at a different location, but when we went to change them the pins didn't match up. The guys in the store verified that we had the right bulbs and then they both came out to help us change them. Turns out we were trying to change the turn signal bulb, not the brake light! Then he went ahead and just changed the bulb for me as well as screwed the lining back in! Awesome service! read more

Avoid Autozone on El Camino Real in San Clemente. They screwed me on a battery for my Excursion. The battery was less than 3 years old but there was a delay between the time I turned the key and when the starter turned over. I went to O'Reilly Auto Parts in San Clemente, where I'll go for parts in the future. O'Reilly tested and said it was bad, so I asked to buy a battery. But, the O'Reilly guy saw that my battery was less than 36 months old, and told me I should take it to the original place of purchase, Autozone, as they owed me a full free replacement. So, I did. Autozone tested the battery on the car, and told me the battery was good but the alternator was bad, so they wouldn't replace the battery. So, I went to Shadetree Automotive. They checked everything out and said it was the battery. I went back to Autozone. They still refused. They told me their machine cost $2,000 so it must be correct. I took it to Courtesy Automotive in San Clemente (who treated me well and now I understand why they have 5 stars after 17 reviews) and Courtesy confirmed that the alternator is charging properly at 14.1 amps but the battery fails the load test at 8.9 volts under loan (minimum should be 10 volts). But, after having been to Autozone twice, I gave up on getting Autozone to honor the warranty and I just had Courtesy Automotive install a new battery. So, I spent a lot of money because Autozone refused to honor their warranty and claimed a bad battery was good. read more

I had s great experience at this store today. I rushed in on my lunch hour to buy a replacement bulb as my blinker had just gone out. Adrian was very prompt and helped me get what I needed. And to my surprise he even offered to change it for me. I was so thankful for that. Great customer service! read more

This review is not necessarily about the store itself but about one of their employees. This morning I went in to buy some brake lights and some windshield wipers. I walked in and right away Jose, one of the associates greeted me and asked me if I needed any help. He was so nice and helpful! He even went out and helped me install all the stuff I bought. When I offered a tip he refused to take it. He made this boring errand rather enjoyable. Props to Jose. The guy deserves a raise. read more