Buyer Beware! I had AAA tow my sons VW Golf GTI to a local mechanic from our house and we met the driver at the mechanic. The AAA driver didn't retract the rear wheel lift (Stinger) and let the car drop directly on the "Stinger". The oil pan dropped on the "Stinger" and cracked the oil pan and and bent the car subframe. The car then proceeded to leak six foot long oil stains on our driveway. AAA said this in not their problem. We had 3 witness watch the car land on the "Stinger". You can see in the pictures where the straight stinger bar hit the frame and cracked the oil pan. They said the driver took pictures (nobody crawled under the car to take pictures). Buyer Beware!!! read more

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love this place. Always helpful and honest. Everyone is kind but Alan is always so kind and helpful

Having car trouble is never fun, but Jimmy and the rest of the crew here were great. They took care of the problem(s), and Jimmy even called several car part services to get me the best prices. My car was fixed in exactly the time promised, only had to leave it for one night, and they provided a ride to and from home. I am very pleased and definitely recommend! read more

So, I came in because my car was jerking forward when stopped at a light or just in park. They told me it was the transmission mounts, so I trusted them and had them replaced. $1,900 later, the problem isn't fixed :) It's still jolting and jerking, even more now than before. I took it here because I figured AAA mechanics would be knowledgeable and reliable...guess I was wrong. read more

After reading Amy M's response to my initial review, I followed her instructions and emailed, asking to be contacted directly. I sent that email on 7/19, and there's been no response. It's been over a week (8 days), and no response of any kind to my email. No phone call, no reply email. Nothing. So, not only are they non-responsive, they post sham comments, trying to make prospective customers think that they really do care. They do not care about their customers' experience, and I do not appreciate their disingenuous post or their deceit. read more

The good : they arranged for a lyft ride to and from your home. The Bad: after the AAA discount I had to pay $197.01 for diagnostic charge ti find out what causes the engine light to come on in my car. I had already replaced the fuel filters, the ignition manifold gaskets and the 4 oxygen sensors. They said they reset the computer as the computer is not recognizing the oxygen sensors. The engine light came back on after driving for 15 miles. I just wasted $197.01 for a bs fee read more

I really appreciated the great customer service and facilities at this AAA repair center. Note: AAA members should definitely try this place out since they give discounts and free rides home for members! Details: The services provided made sense to me and the charges seemed appropriate (everything is expensive these days!). They did their best to diagnose and fix the strange issue my 2010 Honda was having. I liked that they emailed an itemized breakdown of recommended services that I could review in advance of discussing with them. They did not push or do a "hard sell," which I really appreciated. They worked on my car efficiently and gave updates well. It was great that they utilized email, text, and phone appropriately and they were easy and professional to communicate with. The waiting area was very nice and comfortable, with restrooms and wifi! They even provided rides to and from the center which made it much more accessible even though it was a bit of a distance from my house. Thanks, Eric and Alan, for a great experience- I'll be back for sure! read more

AAA - Comfortable waiting area in the lobby - Auto Repair Near Me - Henderson, Nevada

Very nformative as well as all the questions i walked in with ~ 1st time in that office! Employees were very inviting & cordial

This car lot sell lemon cars they are very rude , they a thief's steal from your car they are very rude and I wouldn't buy from here honestly ... read more

They did it!! Erik and his team were incredibly polite, kind, understanding and though! Went in for the first time because of a "knocking sound, that another shop could NOT fix after 6 mos and 2000.00 dollars later! AAA thought it was a loose jack clanking around, but nope. They checked again and got it fixed!!! Thank you so much guys, y'all are great! read more

I've been getting my car serviced here for the last few years. They know me very well lol. Al and the other staff always take care of me. Al always tried to get me the best price for my repairs and offers finance options for those bigger repairs. read more

With the Stay Home 4 NV slowly petering out, we began looking for a mechanic close to home. AAA Auto Repair Center on Sunset fits that bill. Convenient location & hours, we thought to give them a try. Figured we'd call & get an appointment first. I'm not wild about sitting in a waiting room if I don't have to. Come to find out, they won't allow it at this time anyway. It's located where an old Sears auto shop used to be. David met me outside (wearing a mask) in the parking lot as I parked, with my work order in his hand. As we were new customers, he verified all the information & took the keys. The Mrs had followed me & we went home, waiting for a phone call to return. It was a couple of hours before we got that call. All in all, a good experience for our first visit. David was friendly & very neighborly. We also received a very nice stainless steel water bottle as a gift. We will be back. read more

AAA - Auto Repair Near Me - Henderson, Nevada

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Absolutely amazing each time when I went there they helped me , they were polite and professional

Went in for an oil change on my BMW. They took my car in at the time of my appointment and promptly an hour later my car was ready to go. They also emailed me a comprehensive list of other things that need repair on my car immediately and in the near future which I appreciated. They were transparent with costs from the moment I dropped off my vehicle and even helped give me estimates for future repairs. Often time, I feel like car repair shops try to scam women but not once did I feel that way here. read more

I have to start off by saying that before now, I held very high regards for AAA Auto Repairs. Up until I recently picked up my car from being serviced. Only to realize my 2way Dash Cam was disconnected. Which I found suspect. Especially when my Serpentine was being replaced. Not to mention my Glove Box appeared to be tampered with. The key cylinder was already loose before bringing for service. however, attempting to enter glovebox the key cylinder popped out. Apparently my car was serviced by someone named Erick. When I called Jimmy about the issue of the dash cam he insisted his guys wouldn't do that. Without even looking deeper. I was made to feel that I was lying about that. Initially when I called last Friday. Was told Jim won't be in until Monday, and that he will relay mssge. And he'll Call me back. (To no avail) After finally speaking with Jim, I was told his superior Steve would touch bases. (To no avail) Jimmy talks a good game but I know for a fact my dash cam stays connected! I wouldn't recommend this location. Can't trust it. Also, Jim said the the labor warranty is void because I supplied the part. Say what?! I just spent about $750 worth of labor for no warranty. read more

I got my car all the way to Medford Oregon to find out that they were uleaks from the transmission fuel lines and that it's been leaking this whole time and it's amazing I made it so yeah when you take your car to AAA in Henderson Nevada I'd be careful the mechanics don't know what they're doing read more

AAA - These are stripped bolts that and sent me to Nissan to get that it fixed how do they strips of bolts - Auto Repair Near Me - Henderson, Nevada

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Great service! It's always good to know you can get your car taken care of by experts as well as a company that has such a great reputation! Everyone (employees) were great, nice , polite and personable. Can't get any better! Highly recommend this location! read more

TERRIBLE. I have been an AAA member for literally 50 years and I have never seen an AAA branch so unable or unwilling to serve members. I have gone there looking for insurance advice, to get documents notarized, travel advice, renewing membership, not a SINGLE time did I walk out feeling their service was comparable to any other AAA branch. read more

I was happy with the work done at the AAA Auto Repair Center. They addressed everything I told them about. However, I did not request a bumper-to-bumper diagnostic. As a result, I had to go back again to get some other problems taken care of. If you're taking a car in, be sure to specify if you want EVERYTHING looked at. This can save an additional trip. I commend AAA for arranging rides back and forth from their center to your home. I don't have to depend on a neighbor, a spouse taking off work, or anyone else. I'll definitely use the Auto Repair Center again! read more

I have a long memory and a big mouth, so trust that I will inform everyone that I know about this type of sheisty operation. Rather than being able to count on AAA's repair service, I feel completely taken advantage of. I was out of town, had a car emergency, and was told who I could tow my vehicle to at no additional charge. The repair shop then proceeded to price gouge for way more than another reputable mechanic I found to the tune of $2,219.36 vs. $1,000 (more than triple the diagnostic fee, more than double the parts cost, and more than double the labor cost). After calling repeatedly to try and have someone explain the price structure and reason for their rates compared to others in the area, my call was lost and I was transferred to the wrong person over and over again. I finally gave up, paid their ridiculous diagnostic fee, and paid to have my car towed to a different, reputable repair shop. What a waste of my money and time. OH, and you can ignore any owner responses below, because I can guarantee you that nothing will be different after I email them. Hear me when I say that I will NEVER give AAA repair service the opportunity to treat me like this again. I will only use AAA for roadside assistance. Shame on AAA for this. read more

***WARNING*** Had my car towed in after hours. I'm even an AAA member and have my insurance through AAA. There's $160 inspection fee that doesn't go towards any repairs. Repeat. There's a $160 fee that doesn't go towards repairs. Take your car somewhere else! read more

Had my car in for maintenance and inspection. These guys took care of my car made sure all fluids were topped off and treated my car like it was their own. I would recommend anyone, member or not to give these guys a shot at maintaining your 4 wheeled babies ! read more

Eric and his staff Alan, Scott and Tony are so amazing here. I've gotten my car serviced a few times and each time has been beyond 5 stars. They are very efficient and the store has a very welcoming feel when you walk in. They are honest and not pushy. It is nice to find a body shop that isn't trying to take your money or think they can rip you off! They also have a great warranty for AAA members! Thank you for your phenomenal service!! read more

They are a rip off especially if they see your California plates this company should be closed down for the wrong doings they had done to my sons car someone cut his fuel line and tapped it up and said they didn't know how that happened he never gotten it service by a private mechanic only the dealership and it's a jag so they really tried to stick him up DONT TRUST !!!!!!! Ok read more

I've had my car serviced a few times and I've never been disappointed. Customer service is outstanding. They're so friendly and helpful and I can trust that they'll take care of me as a member. When I've taken my car to the dealership in the past there was always something they found that needed to be fixed "urgently". This is NOT the type of place that comes up with needed repairs just to make money. Highly recommend read more

I had a perfect experience with this AAA Auto Repair Center. PERFECT. I was greeted and checked-in by Eric, Shop Manager and introduced to Alan, Store Manager. I had an 8 AM appointment and got right in, no wait. Alan said he'd call within a few hours. They paid for a Lyft ride to take me home. By 9:30 I received a text and a call with the diagnostic and repair quote. We negotiated a little bit because it stretched my anticipated budget to its limit. We removed some minor points. Alan said he'd check in again around lunchtime to give me an update regarding parts availability. He called at 12:10 to tell me that all the parts were available and my car should be ready in about an hour. He called at 1:30 to say the car was ready and a Lyft would be ordered to pick me up. I was at the shop before 2:00 and paying my bill with Tony, another pleasant employee. All three men I came into contact with were polite and professional. I couldn't be more pleased with the service, price, and outcome, along with a two-year warranty on the work they performed. I will recommend them to EVERYONE who needs a mechanic. read more

Ive gotten my vehicle serviced for oil changes a couple times at this AAA location. Every time I am in the office I am greeted with their friendly staff. Their checking in process is easy and efficient, and was taken care of in a reasonable amount of time. Definitely would recommend this location to anyone in the area. read more

Great service. The employees could not have been nicer. Will recommend. My new go to for auto repair.

It's so awesome to find an honest mechanic and these guys are it. And they are friendly and offer shuttle or Lyft service after drop off and for pick up. If you're a AAA member, you also get 10% off your service. What else could a person ask for in a mechanic? They even recommended my going to the dealership for one repair as it was as cheap and had a longer warranty on their service. read more

While they were extremely busy due to the influx of visitors to town, they took great care to carefully assess our daughter's truck and give us an honest estimate. We appreciate knowing there is some place in town we can rely on as we live out of state and our daughter has an older truck and attends college at UNLV. Thank you for getting her back on the road. You are very appreciated. read more

My daughter's car lost its air conditioning. AAA diagnosed the problem and had fixed it the next day. It' s running great. The staff is wonderful too. I think they are a little bit pricey however. read more

I recently had hip replacement surgery and couldn't drive for a few weeks. My husband took my car for an oil change. In the trunk I keep a roadside tool kit, brand new never used. During service the battery, which you access via the trunk, was checked. About a week later I got back to driving and just happened to open the trunk and there sat my tool kit open in the middle of the trunk. Not where I keep it. Low and behold, one of the tools is missing. Now obviously we didn't see it get taken because they take the car and don't let you watch or sit in the waiting room, and maybe I should have taken everything of value out first, but... There are a lot of other places to go. read more

Best car repair shop in las vegas, highly recommend this place , knowledgeable about what they are doing and explains everything

I took my car in for some services. And I was totally taken. This service center is such a rip off. AAA is regarded as the standard by which all repair centers are to be held too. Not this AAA repair center. If you want your vehicle repaired properly and in a timely manner go somewhere else. Very overpriced and the mechanics are working on several vehicles at the same time. Because they have only a few mechanics and this center is trying to rake in as much money as they can. I will never go back or recommend this repair center to anyone! read more

Great service. Staff friendly and explains everything so you can make the best choices. I switched service from dealership over two years ago for my two vehicles. Have saved money with AAA and no more badgering like the dealership did for extra unnecessary services. read more

AAA have the friendly staff and service advisors -- but don't bring your Mercedes Benz for repair. The mechanics don't know sh%t about Benzes, after 2 days, they sent me to the dealer because they can't fix it (I have it in writing) Now When I got the Mercedes dealer, they said the AAA mechanic notes were 100% incorrect. I called my AAA service advisor back bc their mis-diagnosis (which I paid for 2X) cost me more money, don't I get a discount? His friendliness turned sour, all fake, he referred me to the manager which maybe available next week, if he is not busy. Nice smiles but fake customer service, mechanics below par--- way below par costing me a lot of money and didn't even fix my car. If you have a benz bring it elsewhere. read more

The Receipt $ 365.96 tire stated my Caddy to be Pirelli Scorpion They put on a $101.00 used scraped up "Baron?sells for $101. All my other 3 are Michlien Can be Delivered Amazon$185.00 Navigation had New Odd Address on My Car Driven to a Hesby St ?That is Grand Theft Auto How You Like Strangers Stealing Your Auto for nite Party? read more

I want to say thank you to Alan, he has gone above and beyond for me. My car has been a nightmare and I'm going through a lot personally and he helped me get through the car troubles. The staff here is very friendly and very helpful. Thank you Alan and AAA from the tow truck drivers to the the staff, thank you read more

I just had a great experience with AAA auto repair in Henderson. I own a business and know how important customer service is. I give them AAA+. Deandre and David, did a great job from start to finish. The store front is locked due to the pandemic and they came to the door and set up the estimate. The repair and the service went way beyond what I would expect. Thanks guys exceeding my expectations. read more

Being a Costco member I had a choice of 2 referrals from Costco that would give me a Costco discount, and I'm very happy that I chose AAA Auto Repair. From beginning to end, Eric and Pete were very courteous, and professional! The service on my car was completed sooner than the time I was quoted, and their price I was quoted with my Costco membership saved me a lot of money! I was amazed at the transformation of their customer service lobby. It looked completely different from when it was Sears Auto Repair. The lobby was super clean, and all of the safety precautions due to COVID were put into place. Not only did they THOROUGHLY sanitize the counters and the credit card machine, BUT Eric even sanitized my credit card prior to handing it back to me through the plexiglass, and they also provide share driving service! Because of their exceptional and professional service, I will continue to bring my car here for future tire alignment services and gladly refer AAA Auto Repair! Thank you Pete and especially Eric for making a normally mundane maintenance service, a wonderful experience! read more