Don't do business with Hanover Alliance. I called to have keypad fixed - it stopped working. I…read morechanged battery but it still did not work. I called Alliance, Hanover because they installed the keypad about 2 years ago. I called on Monday morning and was told they would get to me sometime that week. I called Wednesday to get a more definite time - was told they would call back. In the meantime, while waiting for a callback, I called someone else. They came to the house within the hour. The keypad needed to be reprogrammed. Sometimes when the battery dies, the keypad needs to be reprogrammed. Instructions are in the box the keypad came in. Well, I was not left instructions. I asked the guy at the time the keypad was installed how I change the password. He told me I couldn't, I had to call the company. No instructions were left with me. I found out that was a bold face lie. BTW - I waited all day for a callback. Alliance, Hanover is terrible. Have an honest, more reliable company do your work. I will never ever call them again.

Ridiculous business ethics. Took time from work to meet the technicians who told me the job could…read morebe done, and they told me the steps I needed to do prior to my door being replaced. I was told an updated estimate would be provided. Several days later I had heard nothing so I reached out again and was told it would be provided shortly. Almost a month later and still no reply so I once again emailed regarding this estimate since we had already hoped the door would have been replaced in this lengthy time span. I finally get a reply telling me they had been very busy, which means as a customer, my time was apparently not important enough for a few minutes. After all this time of waiting and having to be the one to reach out to them, I am told they cannot even do the job. The job they told me they could do. Give your customers respect, show them they matter, and if you tell them you can do the job and later decide you cannot....please have the decency to let the customer know that. I now have to start over with a better business apparently. Thanks for wasting our time.

Garage door adjustment. Technician came out to adjust garage door. Door needed to be adjusted…read moreagain within three days. Company charged me to come out the second time to adjust the door again, which was unreasonable. If the technician couldn't get it right the first time, they shouldn't charge to have him come out to fix what should have been fixed the first time.

Quality work, the mechanics were friendly and helpful. Lost 2 stars on the awful attitude in the…read morebilling department. Eventually was given a discount because "I'm not doing this with you".

Should have check yelp but called this place when they came up on google for a quote for a new…read moregarage door mechanism. Guy showed up, was very nice but put the high pressure sales pitch on. When I didn't bite, he said "Did the office tell you about the $69 service call fee?" No they didn't, just that you would be in touch. He offered to remove the taxes if I zelled it to his personal number. I balked at all of it since it smelled fishy and I should be told about the fee ahead of time - I just asked for a quote. When I said I was going to call the office in the morning and not paying - he wished me the best and left. Based on the other reviews, I won't bother calling and complaining. Don't call this business....

I am one to not write reviews unless a service provider really exceeds expectations or totally…read moreunder-delivers. Hanover Garage Doors falls in the latter category. I scheduled a service date with Hanover so that I would be the first job of the day. In order to accomplish this, my date was a little father out to accomodate the first call request. This was totally acceptable to me. On the date of service, the arrival time of the technician (Juan) was to be between 8:30-9am. By 9:30 the tech had still not arrived I called the company and spoke to Darlene. After explaining the situation and not liking what I had to say she hung up on me. Really? The residential garage door industry is very competitive and there are a number of high quality firms out there. Hanover Garage Doors is not one of them. They obviously have no respect for their customers. You're better off going elsewhere.

While the repair guys were prompt, it seemed unnecessary to send two guys to do what amounted to…read moresome simple adjustments. I think they were here for less than an hour, we just got a bill for $188! $169 to just walk in the door, and .2 hours to actually complete the adjustment! That was $99, for 12 minutes of work! Thank goodness our economy is getting better. I'm sure that there are other companies that can do better! I'll be looking!

Needed to have a door opener replaced asap. Shank was able to send out a technician the next day…read more Tim D. replaced the existing operator, programmed the new remotes, reprogrammed my old remotes, and explained the warranty. He also offered to reprogram our two in-car openers as well. Friendly, first-rate service, and high-quality workmanship. This is the second opener Shank replaced and their openers are far superior to what i had before. Gary E.

We had a garage door vs car mishap on a Saturday afternoon. Contacted Josh @ Glamour that day and…read moreour new set of garage doors had been installed by the following Friday afternoon. The difference between our new doors and our 25+ year old builder grade doors is night and day. The new doors are more secure, better insulated, and so quiet. Josh was a pleasure to work with and we will call him for all of our garage door maintenance.

I don't know when I have ever received such customer service. He came out to look at my doors the…read moreday after I called him. My new doors were installed 8 days later. The doors are very glamorous indeed. Thanks Josh!

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

Never heard back from Mike the owner, who promised a partial refund for work that was performed but…read morenever discussed or approved by client (me). From the sounds of other reviews I am not the only person this has happened to. I paid over $750 for the guys he sent to check my outlets and tell me they couldn't get my upstairs lights to work and then told me it wasn't under warranty when i was told originally it was.

Had them out for an emergancy service call. Problem was corrected at a reasonable price. Will be…read morehaving them back to change and upgrade the main system. ​​​