Don't do business with Hanover Alliance. I called to have keypad fixed - it stopped working. I…read morechanged battery but it still did not work. I called Alliance, Hanover because they installed the keypad about 2 years ago. I called on Monday morning and was told they would get to me sometime that week. I called Wednesday to get a more definite time - was told they would call back. In the meantime, while waiting for a callback, I called someone else. They came to the house within the hour. The keypad needed to be reprogrammed. Sometimes when the battery dies, the keypad needs to be reprogrammed. Instructions are in the box the keypad came in. Well, I was not left instructions. I asked the guy at the time the keypad was installed how I change the password. He told me I couldn't, I had to call the company. No instructions were left with me. I found out that was a bold face lie. BTW - I waited all day for a callback. Alliance, Hanover is terrible. Have an honest, more reliable company do your work. I will never ever call them again.

Ridiculous business ethics. Took time from work to meet the technicians who told me the job could…read morebe done, and they told me the steps I needed to do prior to my door being replaced. I was told an updated estimate would be provided. Several days later I had heard nothing so I reached out again and was told it would be provided shortly. Almost a month later and still no reply so I once again emailed regarding this estimate since we had already hoped the door would have been replaced in this lengthy time span. I finally get a reply telling me they had been very busy, which means as a customer, my time was apparently not important enough for a few minutes. After all this time of waiting and having to be the one to reach out to them, I am told they cannot even do the job. The job they told me they could do. Give your customers respect, show them they matter, and if you tell them you can do the job and later decide you cannot....please have the decency to let the customer know that. I now have to start over with a better business apparently. Thanks for wasting our time.

Garage door adjustment. Technician came out to adjust garage door. Door needed to be adjusted…read moreagain within three days. Company charged me to come out the second time to adjust the door again, which was unreasonable. If the technician couldn't get it right the first time, they shouldn't charge to have him come out to fix what should have been fixed the first time.

Quality work, the mechanics were friendly and helpful. Lost 2 stars on the awful attitude in the…read morebilling department. Eventually was given a discount because "I'm not doing this with you".

Professional, knowledgeable, efficient and reasonably priced. Great service from scheduling to…read moreinstallation.

I called Shank door earlier this year simply because they installed the original garage door in my…read morehouse. I had two panels that were hit. My original thought was that they would provide reasonable service at a reasonable cost. This was not the case. The man that came for the the initial evaluation suggested a cost of about $700 to replace two panels. The final cost came in at $1500+. And the the door was not completely repaired. I had to repair it myself. Not to mention that this gentleman should not be on the job. I had to help him up from kneeling twice. After talking to another builder I found the price should have been half what I was charged. Never again.

The spring on one of our garage doors broke this morning. Sent a text to Josh at 8:17 am, called me…read moreat 8:29 am and came to replace the spring at 11:45 am. Very attentive, and all this on a Sunday! Thank you Josh!

I don't know when I have ever received such customer service. He came out to look at my doors the…read moreday after I called him. My new doors were installed 8 days later. The doors are very glamorous indeed. Thanks Josh!

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!

Stay far away. One of the worst companies I have ever dealt with.They are massively overpriced,…read moredemand payment before finishing the work, and will shirk all responsibility if they break something in your home.I hired them to update wiring in an older home with knob and tube wiring, accepting a quote of nearly $5,000. They did fine on the other areas, but completely broke my stairs' landing light. This light worked perfectly the night before they started. They were specifically paid to update the switch. The moment the technician left, the light was broken.When I called, they immediately denied responsibility and claimed it "might not have been working" before--flat out ignoring that I was there the night before using it. To make matters worse, they had the nerve to quote me an additional $2,800 to fix what their own technician just broke.What followed was a painful 6-week ordeal of poor customer service and constant lies. I spoke to management, who promised their senior technician, Anthony, would look into it. Instead, I was ghosted for weeks. Every time I called, I got the run-around: "we will call you Wednesday," "we will call you tomorrow," "we will call you Monday." No one ever called. I had to chase them constantly just to speak to a receptionist.Finally, a manager named Mike called me back. He gave me the run-around, claiming they aren't responsible because "it's knob and tube wiring." He actually expected me to fully shoulder the cost to repair the damage they caused. When I asked him to at least deduct the cost of the switch update from my original bill to account for the broken light and weeks of terrible service, he refused. When I told him I would contact my attorney if they didn't make it right, Mike condescendingly replied, "go ahead."Mike called back later and said, "Let me see what I can do. I've been down the legal road before, but sometimes people are just unreasonable." Not only did he call me unreasonable for wanting what I paid for, but he openly admitted he and this company have been down this legal road before for similar issues.This company seems to think that because a house is old, they have a free pass to cause damage without accountability. That is not how the law works. I have already contacted my attorney, as this company would clearly rather settle this in court than make a good-faith effort to correct their mistakes.If you use this company, beware: if they break something, you will have zero recourse, and they will nickel-and-dime you to pay for their blunders. Completely unprofessional at every level. As I have not heard back yet again and no good faith effort has been made to make this right. It looks like I'm going to be starting litigation just to get them to reimburse me for the work they failed to complete and the wiring and light they broke.

Never heard back from Mike the owner, who promised a partial refund for work that was performed but…read morenever discussed or approved by client (me). From the sounds of other reviews I am not the only person this has happened to. I paid over $750 for the guys he sent to check my outlets and tell me they couldn't get my upstairs lights to work and then told me it wasn't under warranty when i was told originally it was.