I had a flat in 124 degree sweltering heat in Overton Nevada on July 9. I contacted AAA Emergency Roadside Assistance multiple times on July9/10. AAA left me stranded despite being a loyal customer for 21 years. I've tried dealing with the insurance agent AND contacted the Emergency Roadside Assistance dept. , but they fail to want to follow up. I would highly recommend getting alternate insurance than AAA and skip getting Emergency Roadside Assistance since they were of NO value. Stay away from this unprofessional unresponsive business. read more

I just called and tried to request a quote on auto insurance. Ben Nuly said he didn't have time to answer all my questions. I'm a member of AAA, but their agents could use some training on how to acquire new business, and more importantly, how to keep it. read more

I have been a AAA member on and off for years. I have only used their services once. Today, was my very first visit to a AAA Automobile Club Service Center. I am very impressed. Right when I stepped in I was greeted by the receptionist. She took my membership card and checked me in for the DMV. I sat down for less than 5 minutes before my full name (pronounced correctly) was called. The associate was extremely nice, sweet and efficient. I was able to go in, wait, and register my car in 15 minutes. Amazing!! No more DMV lines or wait for me. The service center also house AAA travel agents, life insurance, auto insurance and free maps, safety handouts. This place beats the DMV any day! read more

AAA - Auto Insurance Near Me - Encinitas, California

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Darn, I have to update my review and downgrade my stars unfortunately. Joe was great at selling me the insurance but completely dropped the ball when out of nowhere the original quote he gave us went up by a few hundred dollars a month later and then Joe went ghost. Luckily we easily switched to USAA and saved a ton of money. Also on the plus side, my husband and I have needed travel and DMV things lately at AAA and Vince at the front door is always so happy and friendly! read more

I'm not entirely happy coming back here a second time to deal with something that I SHOULD be able to do online with the state DMV. However, that's a matter of opinion and Cali is the ruling body. Can not complain about AAA... As upset as I am about the emission law put into effect regarding hybrids in CA... AAA had really friendly customer service and the waits are ohhhh about an hour-two hours shorter than the DMV??? I mean, you could wait 45 min just to GET A NUMBER at the DMV... At AAA you get checked in immediately .. This feature is well worth the cost of membership. Not to mention... You get tons of discounts. My smog was $35 and normally would have been $60+ ... I'm looking forward to some discounts on hotels and rental cars when I travel as well!! You can get your car registration sticker here...which is so cool... No waiting on the mail... Inside... Very comfortable and the wait is never long. I would avoid lunch time... Tends to be a little longer then ! read more

AAA - Hopefully car registration will be quicker here than at the DMV!! - Auto Insurance Near Me - Encinitas, California

Their services are great such as surrogate for the DMV, movie and other tickets, and on site combined insurance services. But they have a few issues. 1). They do not accept debit or credit cards, only cash or check. This is very bad as debit cards in particular are part of our daily lives. AAA is a bit dated in this regard. 2) AAA does not offer appointments 3) You have to wait in line twice if you want general services and insurance services in the same visit. read more

Great little place to get most of your DMV needs taken care of: car registration, title change etc. However they cannot help you with license needs. They are very friendly and helpful. It must be a nice place to work because every employee was very upbeat and seemed to sincerely want to help the patrons. They only take cash and checks for DMV transactions. Look through and take their maps while you wait your turn to be helped. read more

Me and my family have been with AAA since I have memory. On 2016 I was in a mild car accident that wasn't my fault, the guilt party was as well a member from AAA, my first though was that this was going to be an easy claim. I was very wrong, AAA behaved horrible rude and unprofessional handling my claim. I now come to understand that they where protecting themselves trying as hard as possible to spend the less amount of time, effort and money in my behalf. I had no one from AAA representing me or handling my claim in a way that was within my best interest, they where spending all their efforts protecting the guilty party as they where protecting themselves. A woman name Vea was handling my claim, she was not only rude but unprofessional and kept somehow losing my paperwork and emails, after dealing with her for a year I finally contacted her manager and I was very surprised to realized she was even worse than Vea. Dealing with a car accident is not only painful but stressful but dealing with AAA has been one of the most stressful situations I have had to deal with. It blows my mind and it is so hard to understand how can a well established popular company can tolerate having such rude and unprofessional employees. I wouldn't recommend anyone to be a part of this selfish company, I really hope there is someone within AAA that cares about their costumers and will change their working team for the better or improve their costumer service. read more

I had to call Tripple A two times in two days. One to open my car and get my keys. The second to charge my battery. I also needed a battery and they sold me one. They were nice, organized and quick Why would anyone not be a member? read more

We had been with AAA for 45 years (cars, home, and life insurance) when we purchased a condo in Carlsbad as a second home, which they refused to insure because according to their underwriters, it was located in a high risk fire area. There has never been a fire in the neighborhood and the condos are surrounded by paved roads. We were forced to purchase insurance from Farmers. Then, after selling the condo and primary home in Redlands we purchased a new home in Carlsbad. A couple of months after we moved in we received a cancellation notice because the house is on a "mixed foundation". It is on a hillside with cinder blocks on one side of the house. Even though the house is a custom, well built house they refuse to insure it. The foundation is solid - the house isn't going anywhere! We have cancelled all of our policies with AAA and are now with Allstate. read more

AAA - Auto Insurance Near Me - Encinitas, California

I had no idea AAA could help me with car registration. I have been a member for 30 years and have used for roadside assistance and hotel discounts but this is a game changer. I just accomplished in 20 minutes what would have taken 3 hours at the DMV. Lynn was a huge help and so patient. read more

I stopped in to register my 2011 4Runner, and the associate accidentally entered in the wrong date (2017) and I was over charged. I was called by a manager a day later who told me I could receive my full $114 refund if I went to the DMV or I could pick up the $99 from AAA. (Since this is the max they allow) Since the main reason I have AAA is to avoid the DMV, I decided to go back to get my refund. When I arrived, a very kind associate, Amanda, apologized for the inconvenience. She was sincere and very empathetic. Unfortunately, the manager who was trying to resolve the issue was not as pleasant. She told me I could not get cash back and they would mail me a check, which is not what they said over the phone. Also- why on earth would I need to come all the way back if they were planning to mail the refund?! She was dismissive and passed me along to the manager of the branch. She had a terrible attitude but luckily, the branch manager was able to come over and alleviate my frustrations. All and all- I wasted at least an hour of my time, was over charged $114, have to wait for my refund and the only silver lining was Amanda's genuine concern for her customer. She was a gem! read more

Honestly, I love my local AAA! They do such great work and always are super helpful when I need things or have any questions that I may present to them, but the one thing that kills me every single time I go, and sometimes really hate coming here is the main lady at the greeters desk in the main lobby. She ALWAYS gives me a hard time because the registration on my car is under my dad's name. After stating to her that, yes, my dad has AAA and I actually moved him onto my account and she can find him there, she still manages to hassle and talk down to me. read more

Terrible customer sevice. Bad vibes all around. I will stick to the Poway location where I usually go. I had to walk out. I will not be back here. I do not recommend this location for AAA. :( Other than that I love AAA and have always had great experiences read more

AAA deserve some of this praise for their part in the following review of Wind N Sea Towing. Sorry I didn't get the drivers name and forgot the AAA dispatchers name. This is why you need AAA. I tried digging my sons car out of the bushes after it rolled down the driveway and into the weeds. I jacked it up and stuck planks under the wheels. We tried pushing it while accelerating. I tried yelling at it. I tried asking it nicely. I pleaded with it's sense of fairness. I then, threatened it with a bath. I jumped up and down then rolled on the dirt in a temper tantrum. I got cactus thorns in my hands, knees and chest. I gave up and walked away. Then I called triple A. We'll send an independent contractor, "Wind N Sea Towing" out within 15 minutes. That's what they told me. With that, I showered, changed clothes, sat down with a drink and waited. Didn't wait long. Sure enough, there's a tow truck arriving to save the day. Driver backs his truck up and carefully attaches the cable to a spot that wouldn't damage the plastic front end that cars are equipped with these days. Few minutes later the car is back on pavement and ready to drive. Thank you Wind N Sea Towing. A tip for everyone: don't run your engine while sitting over heavy brush. We smelled burning brush from under the car and the hose would not reach. We couldn't even see underneath the car. Me thinks we nearly burned the car and possibly nearby house to the ground. A bit of a nervous moment there. read more

You can have a wait when you go in here, but they check you in so at least you're "in line" and you can stock up on free maps and all while you wait. I went in last week to pay my car registration. I usually do it online, but between changing the address and it was due, eh, whatever. So I thought I was just going to drop off the check - I didn't need the tags until the end of the month anyways. And I'm feeling pissy because why do I have to wait just to drop off a check? After about 7 minutes - during which time someone WENT AND GOT my kids glasses of water (thank you!), they called my name, took my check, made sure the address was updated and, voila, gave me my new certificate and tag! What? I get the tag right now? Wow! I'm never going to the DMV again. read more

Everyone is really nice in here (except the reception desk, which is funny because they are the first point of contact, and really should be courteous to all). Every time I have ever come in, it was the reception desk that was short and unfriendly. I would give 5 stars otherwise. I have come in to update and add policies, make payments, use the DMV services (SO CONVENIENT) and most recently, to utilize the travel services for a trip we were taking. Everyone at any of those positions were always very nice, courteous and helpful. C'mon reception desk - SMILE - you're on Yelp!! read more

Save yourself time and frustration, go to the Del Mar office. This is a huge facility where people are resistant, move slooooooooooooowly, don't manage incoming customers efficiently, and seem generally apathetic. Although I moved closer to the Encinitas office, I'll drive to the more efficient friendly Del Mar office. read more

This office has the most friendly, helpful employees. I had to visit twice this last month and both times the employees who helped me went above and beyond to be so helpful and friendly. What a great experience! What a great office! read more

Stephanie helped with a difficult registration issue and she was a 5 Star!

The most easy transaction ever! We thought we'd have to jump through multiple hoops to get our new title. Lynn was super knowledgeable and told us exactly what we needed to make the most of our visit. Thank you AAA & Lynn! read more

This place averages 3 stars. Here's why... The DMV section is great. They brought up the score with 5 stars. Who wouldn't love to avoid a DMV line?!!! The travel section, while I've used it twice, is less than desirable. I basically had to do all of the leg work and they booked the cruises. I could have done that online myself. I didn't find any extra value to their service. In fact, when I tried to book cruise three, I never heard back. And...I was booking 4-5 staterooms with each trip. I would think they would love their regular returning customers. I guess not. Zero stars for the travel section. It's worth the drive for DMV services. However, save the gas and time --- book travel online or somewhere else. You won't be wowed here. read more

Being a AAA office, this place is clean, the receptionist and others who work in the other parts of office seem nice. However, the clerks at the "Auto Services" (DMV, etc.) desk are witches! I have visited their desk a number of times. One of the women who works behind the desk is sweet and efficient. The others, however, seem to derive pleasure in telling people bad news; i.e. "No, you cannot upgrade to a better Roadside Service Package, because you have been towed once in the past 2 years." (with an evil smile on her face). She was curt and acted like I was wasting her time, too. Another clerk at a different time told me I was stupid for not driving with insurance (I had gone in there to see if the DMV had updated my fix-it ticket). Really? Maybe you should keep your misanthropic comments to yourself; it'd be a lot more professional. AAA is still a reputable and dependable company with usual friendly, effective employees. This office's Auto Services Desk, however, has gone rotten, and worse than in the Shakespearean tragedy Hamlet. read more

Hannah at the location was super friendly and accommodating. Made the entire process of getting my registration tags fast and efficient. Thank you again! read more

My husband* and I came here to combine our insurance plans on a Saturday morning. We were greeted at the front reception, and then sent upstairs for insurance needs. There was one person working the reception at insurance, and although there were several others working in cubicles, no one came to see what we needed. We sat about 10 minutes while the "receptionist" helped other people, and finally asked what we needed.....then we sat and waited for an insurance specialist (said people in the cubes) for about another 5 minutes. So once we finally sat down with our insurance specialist - It was a total breeze. Elizabeth figured out what we needed to do (add me to him? him to you? whatever.) and handled it. She sent us an email confirmation a day or two after, as she was having technical problems while we are there in person. She saved us a crap ton of dollar bills, and we are grateful for that. Yay insurance! *first time I've ever typed that. #newlyweds read more

Bought another used Mercedes...from local private seller. Decided to give AAA Encinitas one more try to redeem themselves (I REALLY do prefer to post positive experiences!). I've only been an AAA member since 1980 ... So yesterday I arrive at AAA Encinitas just after opening, greeter takes my info and I sit to be called. I'm the only 'member' waiting to be called by no less than 4 DMV clerks - who ignore my presence and are chatting about the weekend. Then, three more members appear and all three are waited on before me .... wtf .... when I'm the only remaining elephant in the room I finally get called, but only to be treated rudely and be continuously talked-over as I attempt to explain why I'm there and to correct the clerks erroneous assumptions. The clerk self professes to know far more than the DMV, refuses my intent to pay CA taxes and registration fees (as I'm waiting on the title to be overnighted from MBZ Financial) and REPEATEDLY insists CA allows a full 30 days to register a purchased used vehicle. WRONG AND BAD ADVICE! If a member follows the clerks advice, penalty fees will be incurred!!! So she literally sends me off with Mis -information with not one thing accomplished. Her pompous self righteous attitude is overshadowed only by the generally poor morale of this location of AAA. I will try one last time a different AAA office and if less than acceptable, cancel all future membership. DISGRACEFUL!! read more

AAA - Auto Insurance Near Me - Encinitas, California

I called for roadside assistance as I am a member of Auto Club. I am in North County San Diego. I asked for someone to come out and help me as my car was making a loud sound when I attempted to go to the store. I was afraid to drive it and wanted them to come out and give me advice to see if it would be ok to drive it to the repair shop. I have been a member for 27 years and really never used it. When I called it took four tries, as they kept hanging up on me and I got about 5 text messages each time I tried to call. I am 70 years old and last time I called AAA it was so different. I am not very good with technology, I just wanted to talk to someone to get help. When someone finally did answer she seemed like she did not know how to help me, she kept putting me on hold over and over. I asked her to please send someone to help me and after many, many times being put on hold, and she sounded like she was completely confused, she said "we can only tow". It would have been less expensive for them to send someone to just help me and give me advice and they may not have to tow. She would not help me! I cannot believe how bad AAA is now, terrible service. I am cancelling my account. read more

This place is usually very good, fast and professional. Today, for a very simple registration renewal, the wait was 35 minutes. They seem to have severe staffing issues. They told me the person who is doing DMV work today can only so simple things. So if you came here today and it was more than basic, you're out of luck. It's like the DMV here now. read more

Oscar Rodriguez is amazing! Respectful, capable, patient, made difficulty a breeze! He's a reliable auto insurance agent. Downstairs, they took care of transferring the title of my new car, for free, without having to go to the DMV! I really like AAA. read more

This AAA location is the beast in the US! I have been going here for years! The 2 older Woman always take care of me and they know me too. I really appreciate there work. Thank you very much! Kevin Five stars all the way! read more

Their rates are very competitive, but that's about all I have to say that's positive. Every time I go in to make changes to my policy (change my name because I got married, add my husband to my existing policy...you know, normal things an insurance company should be prepared to deal with), they either mess it up or don't make the changes. I have to go in at least twice - once to make the change, and second to fix what they were supposed to do. If I didn't get a discount for being a long-time member, I'd have switched already. read more

Not sure what has happened with this office! Very disappointed in the service that I received from them in the last couple years over and over again I go in there they're very slow they are take a quite a long time to handle any DMV service insurance will have one or two people at their desk and I'm sure they're busy however it seems like I'm waiting a good 20 minutes before I can get any assistance. Today I tried calling them and their phone lines are having issues and r not working .. it's always something with this office! What happened to this office?! Very disappointed in AAA encinitas lately!! read more

Getting help from AAA has been quite challenging and frustrating. We have ended up doing a lot on our own the last few weeks, including the hotel because the third rep took a mini vacation (her words not mine) without ever letting me know she was going to be gone for a while or providing a back up for us. She still has not replied to my email from this week asking for help. Originally there was a travel agent that was out of the office when we reached out to her and that never got moving. Then I found another rep, and he was good but then left with no notice (I didn't even know paternal leave was coming), and then I tried to work with Linda and she was basically non responsive several times with no follow up or out of office. Then I contacted the office and they told me if I wanted their help it would cost me $75. Of course I declined because this is absurd. For the last few months of trying to get help, no one once brought that up. This has been a horrible experience and if I didn't already just pay my car insurance, renters and earthquake insurance in full - I would be looking at doing business somewhere else altogether - which I will definitely be doing next year. I will also be contacting their corporate offices. read more

Horrible wait times here. I just needed to pick up a packet that should have been waiting for me but I had to check in and wait about thirty minutes, then after I signed the forms I was told I would have to check in again and wait?!?!?! The staff doesnt really care and the lady at the front counter rolled her eyes at everyone who complained about the horrible wait. read more

This agency has easily the worst customer service..calling them is a nightmare..nobody ever picks up the phone..agents are always leaving I am on my 4th agent in 2 years. Avoid buying insurance here. There so many better options than AAA. read more

horrible service! !!! i just canceled my membership! the tow truck never showed up. 3 times I had to give up and just leave my car!!! they say they're "BUSY" but they're always busy and they just work with ONE towing company Pacific Towing. what a shame. just do your job AAA and hire more towing companies. you cause more stress for your clients!! read more

This place is actually slower than the DMV. Bet you didn't think that was possible! Well, it is. The lines stretch around the room, yet they only have one person registering cars and one person "helping." Everyone who works here moves and speaks in slow motion. It's absolutely maddening. I've now waited in line to register my car four times, and each time I get to the front, the casually (and slowly) tell me I'm missing one document, and they simply can't do anything today. Next year, I'm saving time AND my AAA dues and heading to the DMV. read more

Not too bad, but always soooo slow its painful. Though I will say I'll take AAA over the DMV any day. Make an appointment ahead of time and you'll be fine, though still expect to wait a little bit, even with the appointment. Parkings tight and quite a hassle. read more

Always get helpful and friendly service at this location, as well as the Oceanside and Del Mar offices. Kari H helped me with an issue last week and replied to follow up email in minutes. Have also been in for travel planning & insurance. read more

Walked in to a very clean and well organized place. Was checked in right away to pay for my registration. It was under my moms name and I was paying for her. So they still saw me and check me in. Was waiting about 10-15 minutes before I was called. The woman at the desk was amazing! There was an issue with the registration and she new what to do right away and walked me through the process very precise. Then I did see the sign that said cash or check for payment and I did realize it until when I went to pay she told me cash or check only. Then I explain I would run to my car to get a check and came right back. She was very patient understand and helpful through this process and it was already closing time. Awesome place! And excellent customer service. read more