Janice was great! Was friendly. And she answered all of my questions and got me a great deal.read more

STAY AWAYYYYYY! FROM ALL THEIR LOCATIONS, THEM IN GENERAL! I know some people have bad driving…read morerecords and can only go with certain brokers BUT stay away from this one!! They do not value customers and they will rip you off without explanation!! I cancelled my policy because it kept rising and somehow they STILL sending me noticed demanding payments when policy was paid in FULL! Now no one can explain why once again!! Just I need to pay! This is rape!!

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

After seeing a line around the block at the DMV, we went over to JG Insurance Solutions to manage a…read morecomplicated title transfer and they made it easy and quick. The team was so friendly and went above and beyond for us. It was worth every penny of the $75 we paid to have them handle our DMV paperwork.

JG Insurance is an authorized DMV partner, and they are my go-to when registering a new car or…read moreselling a vehicle. They will schedule an appointment or take you as a walk-in and ensure that any car I've sold is registered to the new owner before they leave. They charge a small fee, but it beats waiting at the DMV all day. Their customer service is outstanding, and they are super knowledgeable.

This is third time that I am giving Marian Glen-Ellis a five star rating for service. After being…read morenotified that Nationwide was not going to renew my home owners insurance, Marion reached out to me to help me cancel my policy, saving me grief and frustration of having to do the cancellation myself. Considering I was cancelling the policy, Marion could have set back. But she did not. Marion's service is the gold standard for insurance brokers.

I cannot recommend this small, local business highly enough! Erik is incredibly knowledgable,…read moreresponsive, and thorough as it relates to ALL things insurance and non-profit organizations. And? He's simply a pleasure to work with!

My Mother went in and she said she was greeted right away. She said they helped her right away…read more Unfortunately her cell is trashed! She will need a brand new one. Nevertheless she said she really appreciated the customer service. 10/10

I am writing to share my deep frustration with the sub-par customer service I experienced at this…read morelocation today. As a former customer service professional, I am generally very understanding of training curves and first-day jitters, but the lack of basic support, standard store etiquette, and procedural accuracy during my visit was completely unacceptable. I came into the store today specifically to drop off three pieces of equipment--two Pro Extenders that were sent to me without my request, and a modem--and to get quick assistance with splitting my Wi-Fi bands into separate 2.4 GHz and 5 GHz SSIDs. The representative assisting me was clearly new and struggled with my technical request, which I initially overlooked. However, while we waited for another representative to assist, she completely disengaged and began texting on her personal phone. When I suggested she call up the next customer in line so as not to waste their time while we waited, she ignored the suggestion, leaving us both to sit in awkward silence while the line built up. When the second representative finally stepped in, he lacked basic knowledge of how to split network bands and unhelpfully insisted I needed the hardware I was actively returning. Frustrated by the lack of resolution and the runaround after traveling out of my way to this location, I decided to leave. To make matters worse, I asked before leaving if everything had been properly scanned and processed. I was assured that it was, only to look at my receipt after leaving and discover that only two items were recorded. The modem was left off completely. I traveled to this store expecting knowledgeable assistance and basic professional courtesy. Instead, I left with an unresolved technical issue, an unrecorded equipment return I now have to spend time following up on by phone, and an overall terrible impression of this location's staff training and customer care. I expect better management and accountability at this branch.

Guy that works there tells you one thing over the phone and in person tells another thing plus it's…read moreover priced. The guy is rude and has poor mannerisms, also bad customer service. Will not go back

The lady that works at DMV referred me to this place. Due to COVID they are only doing limited…read moreservices. I had never heard of it so I googled it and gave it a shot. Super satisfied with my overall experience here. I did a title transfer and renewed registration for a $49 additional fee which isn't too bad. The agent was super friendly and helpful. I was going to pay with my Credit Card which was going to be a 2.9% fee which was going to like 35 or $40 more dollars but the agent helped me save money by telling me I can Venmo him the money to avoid the 2.9% fee! Would definitely recommend taking cash to avoid extra fees. Great experience overall I was in and out within 20mins or less.

Jeff gave my mom the worst customer support. When she asked him clarifying questions and for more…read moreinformation, he lied to rather than answering her honestly, forcing her to terminate her insurance. She asked for a refund and for her account to be canceled. Once more, he said in a hurry that he would repay her and close her account. Sure enough, she got a bill notification in an email. She contacted once more to make sure her account was closed and to note that her refund had never been sent back. His assistant revealed that Jeff never cancelled her account and that no reimbursement was sent. Again, terrible customer service and very unprofessional employees.

Look no further than State Farm for your home and automotive insurance and also life insurance. It…read morewas a pleasure working with Account Specialist Amador. He walked us through all or information. Very knowledgeable and passionate about his work. From speaking to him on the phone to helping us with our paperwork was very easy. Like they say State Farm is on your side and so is Amador.