AAA roadside service is great. I had a pipe break in the upstairs bathroom. They hired people who took two months to repair my walls. It was a matter of dry wall. They had a Co. SERVPRO, who did a good job and didn't take forever to complete their part. Just one week. Then, they hired people who didn't care what kind of a job that they did. I was very disappointed and cancelled my Homeowner and automobile insurance. I did keep the Roadside Insurance. It should never have taken two months to complete a drywall repair. read more

I came here on a Saturday morning to renew the tags on my van. I checked in at 11:00a.m. The place was packed. All the personnel from the customer service desk to the young lady at the DMV desk were professional and very nice. My business was done quickly and I was out the door at 11:30. Thank you to the Anaheim AAA office. Keep up the good work. read more

Not a bad place people are nice this is the closest to my house the Huntington one is a bit nicer

My last visit really made me question my memebership. I came in on Saturday to swap out my license plates so I waited in line finally it was my turn well no hello or welcome just what do you need?! 45 minute wait to get new plates? Fine, I try to find seating in this overcrowded place now I know how sardines feel. The longer I waited and longer a saw an employee not helping anyone made me more pissed off its not like you have a waiting area overcrowded with people with nothing better to do on a Saturday than stare at some stranger while waiting to be desperately assisted. Finally they call my name what relief and the same thing no hello just what do you need and I told her where is the customer service and she said "I said hello" I said I'm standing right in front of you and no you didn't. I asked her for a complaint card she said she didn't have any..so I go off into why am I waiting an hour here when I could go to the DMV and experience the same crappy service at least I know to expect it there and the people sitting could hear and I'm sure they were thinking the same thing I seriously question my memebership and insurance I have my cars, life and home. I really dont know? I guess its time to really consider it.... read more

AAA - Travel Services Near Me - Anaheim, California

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If i could of give a negative star i would! I was helped by Patty Yocum for my car registration from out of state (i had to go back to arizona just to have signatures and dealer to fill out for the application) and they lost the application paper when sending it into the dmv and had the nerve to leave me a voicemail to say i took it back and i have to fill it out again if i couldnt find it! So now they gave back all my paper work and told me to go and deal with the dmv! So what am i paying them for??? Apparently you still need to go to the DMV anyways. Whats the point of them having the dmv service if you need to go the dmv! read more

This review is for AAA corporate office where their 800 number goes. My car breaks down so I called AAA to get it towed to the dealer. I didn't go with the tow truck but showed up at the dealer once the car was fixed. I got it back with a cracked windshield. It wasn't a rock chip that turned into a crack but clean crack from bottom to top left. Dealer said the car was brought in with the crack. Called the tow company and they deny it was cracked when it was dropped off. They blame the dealer lifted the car incorrectly. Called AAA to mediate but they said it's not their problem. The tow companies are independent contractors and AAA does not get involved nor is it responsible. That shows the true value of AAA name brand. Thank God I didn't buy life insurance from them, something that's really important when needed. read more

I go in to make a payment for my auto insurance. This is the second time I get treated like a child and handled with disrespect for asking questions about my payment from the front office auto policy dept. (Mind you it's 30 min before they close) I can clearly hear the irritable attitude from their responses. Like where do you find your people AAA? Can we please show manners and have respect for your members. To the lady that helped me: I can tell you dislike your job but you do not have to answer as if your talking to a four year old child. I can hear you loud and clear. Rudeness is unacceptable and extremely unprofessional. I should have gotten their names and will do so next time. However, (The auto policy agents them self's are actually pretty friendly). [The lady that helped me today was a middle aged African American women. The time before was an older white lady with light brunette hair.] read more

I was stranded on harbor and bastanchury, very very busy streets at 730am on my way to work, I didn't have to wait long, fast, quick, professional and polite, I am glad I have AAA, I was helped out by Howard, thank you again.. read more

The driving school I went to when I was 16 (3 years ago) was very good. I forget my instructors name -- its a french name like Desperaux. I liked him a lot! Super laid back and you feel so relaxed during the session- you even make some friends. read more

If I could give this place and this company 0 stars I would! No one know what the other is doing! Been trying for weeks to get ahold of the agent that helped me and said he would take care of my issue.. no response to email. Now I have collections calling me for payment when I cancelled my insurance more than once on the phone. That ask you to fax documents, then call and say oh I can't read them, they are fuzzy. Get over it and respond to mails. Will not be returning to this company. Even my adult kids dropped there policy due to lack of service an communication. TERRIBLE!! You have lost a customer of over 50 years read more

So I just got in a accident and broke my leg it was on a motorcycle. So I had to buy a car well I had 100 things to do and was recommended AAA instead of dmv so I did seriously transferred registration got new tags and got a temporary handycap parking placard in less than 30 mins read more

I had an amazing experience at this location. Insurance agent, Vash Sar, was very professional about getting me an insurance policy. He went out of his way to make sure I was a satisfied customer. I definitely recommend him to others. read more

AAA is a bad insurance, I have been with them for my auto, home and umbrella insurances for over 15 years. It looks like tht they do not keep my account straight. They tell me I owe premium and threatens to cancel my auto insurance. But We paid full for the whole year. FOR ONE THING, AAA is too big. NOBODY CARES WHAT IS YOUR ACCOUNT BALANCE OR STATUS. DO NOT GO FOR WITH THEM. read more

What horrible customer service! In all 19 years that I have been a member, this office is the worst I've ever experienced! The young lady that assisted us was not willing to take any extra steps to ensue transaction was entered and transferred accurately. Asked to speak to a a Manager and that wasn't any better. Really surprised! Avoid this office, there are better options! read more

I had a very small parking lot accident. The AAA agent told me that it would be 50/50. With that there would not be a deductible.They found out that the damage would be much less than the deductible so they settled the claim accounting me 51% at fault so I would be responsible for any damages under the 500 deductible. This is how insurance companies get out of paying a claim. I will be looking for another insurance company. By the way I have been with AAA for 44 years and never had a claim! read more

this is the second time my son has needed AAA and as a coincidence, Oscar has come out both times! He arrived quickly, was very helpful, took care of the problem right away, stayed until he was sure the problem was completely fixed and my son was one his way safely! Oscar went above and beyond to make sure my son was safe and could go on to school asap. In this day and age when so many people are just trying to do the least amount of work and be on their way it is so nice to meet people like Oscar who are eager to help. Thank God for AAA and Oscar! Membership is worth every cent! read more

Have been going to this location for years and never had any problems. Went again to AAA this afternoon, thought I would wait a little since it was late in the pm but got called up not even 10 min later. They took care of my DMV placard with no problem and was even offered an additional membership for free since I had my membership under autopay; didn't even ask! Now that's what I call Great Customer Service! read more

I called AAA auto insurance to get a quote on full coverage auto insurance, I spoke to a guy named Mike Hazelton, he could not beat the price I was currently paying, so he tells me to hang on then comes back with a lower price for the same full coverage insurance, I purchased it, about a week later my policy comes in the mail it showed just liability and uninsured motorist coverage. When I call him his voice message says he's out of town for the next week, so I leave a message telling him he ripped me off, I never received a call back. Then I called his Supervisor Paul Jones and guess what?? He is also out of town, I left several messages and never got a call back. The only time someone called me was when I stopped payment on the next installment. I explained what happened and she pretty much tells me sorry about your luck, but your payment is due are you going to pay it? I did not. I thought I would never experience such tactics from AAA. I am canceling my membership and what a horrible experience. A word to you is AAA is now like any other car insurance rip off company. It saddens me to have realized AAA once impeccable service is now just another rip off. Thanks AAA read more

I went in to get my registration...I was in & out in less than 10 minutes...they are very well organized at this location with representatives for each dept...they are definitely faster & better than the other location close to my job in Irvine on Alton...I went there on my lunch break and waited for 20 mins and I didn't have but an hour so I left...I am definitely glad that I chose to come here after work...this will be my prime location!!!!! read more

We used AAA and had Penny (San Clemente/L Hills) as the trainer for our son to learn how to drive "behind the wheel". WOW, they just don't come better. She is super organized and keeps to the schedule. She does not miss an appointment. Her level of knowledge and patience has really helped our reluctant driver. read more

I have been here a few times. Everyone has always been helpful, very nice, and fast customer service! The short 4 hours on Saturday seams almost pointless. But, I am still glad they're open on Saturday unlike DMV. Also, the short lines here are way better than the DMV. read more

Richard "222" came and got the keys out if my car in minutes. Great service! Thank you

Just a quick note to say thank you to Les, the agent who just kept helping & helping with my never ending questions, scenarios, and unexpected issues. He went above and beyond to make sure everything got taken care of completely! You made this process so much more pleasant than I expected! Thank you! read more

Came into this branch office due to membership/insurance issue that I haven't been able to resolve over the phone and J.P. Paulson was the Agent who was able to resolve my issues. Great customer service JP! read more

AAA locations are often packed...but the customer service is outstanding here! The service deserves 5 stars...just sometimes the wait time is long. read more

needed a jump, was told 45 minutes, Oscar came in 20 minutes, did a great job, driving that towman towing truck! thanks! lexus drove off smoothly read more

I'm not sure if this is where this guy works or if it is at a different AAA but I dealt with the nicest, best, and overall a wonderful tow truck driver the other day. His name is Ambrocio. Not only was he prompt and timely, he was comforting and helpful. I had to drive with him to the car service place and the ride was really great! He really new what he was doing and did it fast. Hands down this was the best AAA/tow service I have had. I will continue to be a member of AAA because of him. read more

Went to AAA with my fiance to book our honeymoon...we worked with Cassandra Chavez....she was so so helpful, and kind....she didn't push us to book our honeymoon package...which we appreciate...love AAA...made our booking of our honeymoon so much easier...she booked us the transportation to and from the airport, airline tickets and a awesome upgrade for the honeymoon suite for the regular price...if you want to book a vacation go to Cassandra Chavez...thank you AAA. read more

Called AAA road side assistance for assistance with a lock out issue. AAA dispatched Kevin from Brea Towing and it only took him about 10 mins to arrive and 3 mins to get the car unlocked! Very happy with the fast service plus Kevin was super friendly and professional! read more

Luis Romero, the manager, emailed me thanking me for my business when I had bundled up my auto insurance with rental insurance. I responded to his email requesting his efforts in contacting the agent that bundled my insurance, but he has not responded at all to any emails or voice messages I have left for him concerning one of his agents. read more

On March 14th I called AAA to have someone come out to get my car started and replace a battery. The car is a 2001 model and I thought the battery needed to be replaced as I had not driven the call in a few months. A representative from Sea Country came out and checked the battery. The access key battery was low and the alarm would not go off. I had to go get another key at my home in another part of Irvine. We decided that when I had the key, he would come back to work on the battery. We both got back to the car in about an hour and then using the battery posts he jumped the car, which started. The battery had a bad cell, so he replaced it. I was never told about the loss of any potential memory before the work on the battery. When the battery was replaced a fault showed on the display regarding memory. The SAM rear unit was blown and had to be replaced at a cost of $610 plus tax. AAA said this could not have happened but it did. AAA claims no responsibility because their service provider is an independent contractor even though their invoice has the AAA logo on it. AAA has failed to stand behind this improper service that caused damage to my car which only has 32000 miles on it. They have failed to satisfactorily solve this issue to a member of their company for over 14 years. Very bad PR and follow up. read more

DECEPTIVE SALES PRACTICES, BEWARE! I called to cancel my auto insurance policy with AAA as I could no longer afford their overpriced coverage and found something considerably cheaper with the same coverage and I was informed since I was in the first policy year I would have to pay a cancellation fee of over $400! Nearly two months of premium payments. This was never disclosed to me by the agent when I purchased the policy, in fact, upon closer inspection of the documentation, I had actually purchased an finance installment contract masquerading as an auto insurance policy. Beware this "membership" scam company! Shop around thoroughly for your auto coverage before you buy, caveat emptor! If you want to change later, you'll get screwed. Nice way to treat your "members" AAA. I thought this company had more integrity than this, that's one reason I decided to insure with them. Never again! I have cancelled my "membership" and will never purchase another product from them nor will any of my family members, you have LOST a customer for life AAA! read more

In January, I went to AAA for their travel service as we had three trips to plan. The first one to South Africa being in February. Short notice, I know. Kate Segerstrom said she would do her best to accommodate us. After a week or so, I called and was told she was having a difficult time with our choices as AAA doesn't partner with the hotels we chose. Odd that AAA doesn't partner with Marriott. I finally after s few more days went by with no word, I finally went online and booked the trip myself. After telling Kate what I had done, she said that it was probably for the best. She was also supposed to help us with our trip to Italy at the end of May. I haven't heard anything from her and it is now April. I called and spoke with someone else who sent me three iteneraries within an hour. The airfare prices have gone up so much since January we had to cancel our trip to Italy altogether. I feel compelled to make my own arrangements for our third trip at the end of June since I haven't heard anything about that one either. AAA travel service let us down. Why have a travel service at all if they don't plan trips? read more

Cannot believe that they can get away with such horrible service. Have been a customer for over twenty years. Called on a Sunday morning due to dead battery in my daughters handicapped van. Due to a clerical mistake on their end they put an always twenty year current account into collections. Readily admitted their fault in the matter, but said they could not help until I called the following day when business offices opened. Supervisor Andrea stated she was incredibly sorry that my handicapped daughter was stranded but was unable to help. She did offer to charge me for the service even though she knew without a doubt that it was clearly their mistake. They do not provide emergency twenty four hour assistance. nor due they allow you to give only one star due to the fact that service is so bad. Unfortunately my daughter missed an important event. big deal in her life how big was it for this company to help when it was their mistake?????? read more

Auto Club of S. CA insurance reps disappointed us. After two months the reps had not completed our multiple insurance applications. We emailed, phoned and texted trying to get service from the reps and supervisors. The employees did not communicate well with each other. Eventually, we visited the San Marcos office and got the applications approved, although the rep did make mistakes. read more

AAA is one of the best places to go when you're traveling because you can get all kinds of different maps they have courteous and friendly service and you can pay all your insurance right there it just is a good place to stop in at uncle Tommy read more

Have been their member forever as find their services very useful.. Be it roadside assistance or travel related planning, they are the best! This office is also pretty helpful with some easy parking in the mall! read more

They made me buy a new photo for a international drivers license even though I brought my own. Felt ripped off.

Horrible customer service. The man was very rude and was not helpful at all. Did not get done what I needed.

Employee at front is so rude and disrespectfull. I had to run in on my break and the lady parked next to ran after me asking me to move my truck because she couldn't get into her car. I told her she needed to wait until after I checked in. Mind you she acknowledged she parked wrong. The rude ass employee tells me to move my car because that's their courier. I guess their courier service is more important than their customers. After I got back inside I walked up to her and quietly told her that it really want any of her business...well rude ass still manged to stare at me and smirk. So professional! read more