My husband and I are planning a trip to Bath, England for my daughter's wedding and Athens, Greece for early anniversary present!! It's our first trip to Europe so we decided to try a travel agent and I am so glad we did!!!! We were helped by Netina MoeMoe! OMGEEEEEEEEEE WHAT A BEAUTIFUL HUMAN!!!!!!!!!!!! Netina is friendly, personable, very knowledgeable, experienced and very Efficient!!!!!! First time using a Travel Agent and Netina made our experience SOOOOO PLEASURE-ABLE and I'm HAPPY I can now say I have a Travel Agent and BEST PART, even though we're moving out of the State of California next month, she will continue to be our Agent-WOO! HOO! Mrs. Netina Glenn & I THANK YOU FROM THE BOTTOM OF OUR HEARTS FOR YOUR BEAUTIFUL PERSONALITY AND WORK ETHIC!!!!! We also got a wonderful surprise at the end as a FREE GIFT! A 3pc luggage set and color is called in "living coral "! It was our lucky day cause shipment came in yesterday and we were the first customers to receive one:-) Thank you AAA!! read more

AAA - Travel Services Near Me - Anaheim, California

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Standard average customer service from front check-in desk employee. Super fast service within minutes of checking in to pay my car registration. Only issue this visit was the CC system was down, so I had to drive across the street and get cash from the ATM and come back and check-in & wait a 2nd time. But still was very quick. Plenty of seats in the waiting area. read more

The app is not user friendly. The office is not user friendly. The new membership cards look spiffy. Setting up auto-pay or attempting to set it up have proved to be very frustrating. The agent Gabriel seemed to brush us off and then the front desk guy told us that the agent had to call (someone? Something?) to set up autopay. When I came in the pay car registration they said dmv site was down statewide but when I arrived home 3 minutes later I was able to pay registration online. AAA why are y'all so vexing? read more

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Zara's customer service is top tier! she answered all of my questions, walked me through everything step by step and was super friendly. whatever she is getting paid isn't enough! read more

I've been coming here for about 8 or 9 years now with no problem but the last 2 times I came over here to pay my car insurance was not good. The lady running the payment area was very cold to me giving me racist vibes she was Hispanic will im asian. She was beyond friendly to the Hispanic costumers but when I came up she was very cold to me like she didn't want me here. read more

I had a very bad experience when purchase home insurance with AAA. Two months before my previous insurance expired, I started looking around for insurances that covers my auto and home. AAA proposed a very attractive discount if purchase both auto and home with them, so I signed the contracts and paid my premiums. However, the date my policy became affective, AAA cancelled my policy without event notice me the reason. Since then my agent became very hard to reach. After calling multiple agents, supervisors, insurance office, and "underwriting " personnel, I found that they increased my premiums and deductible which forced me to pay more and insureds less if I want to continue. This is very unprofessional practice to mistreat customer and forcing higher premiums on cheaper products. I have reported this to state insurance commissioner. Just want to bring this up to anyone out there searching for AAA insurance to avoid this problem. read more

I've been here at least three to four times and have yet to have a bad experience. Everyone here is so nice and helpful, from the person at the front desk who checks you in, to the employees who help you out with what you came for. So far, I've been helped out by Marde and Theresa and they have been incredibly helpful and pleasant. I'm never stepping foot in the DMV again, this place is great! read more

I went to the Anaheim office to renew my vehicle registration and was very disappointed. After driving there, waiting in line, and finally getting to my turn, I was told that they don't accept debit card payments, only cash or check. Nobody had informed me of this beforehand, and the person who helped me just said I couldn't pay with debit, without any explanation or even an apology for the inconvenience. Since I didn't have cash or checks with me, I had to drive back home without getting anything done. This was a complete waste of time driving, waiting, and now even days lost since the office will be closed tomorrow. Something as simple as clearly informing customers about accepted payment methods would have prevented this entire problem. Very poor experience -- they definitely need to improve customer service and communication. read more

The young man at reception was cordial and cheerful and checked me in quickly. I saw Antonio at the DMV services desk and he was warm and friendly. My application for a temp disabled parking placard had one illegible item of info from my doctor, so I had to come back. He gave me a slip to put me at the head of the line when I came back with an updated form. Again reception and he treated me like an old friend when I came back. A great experience. read more

Remember Trip Tik? Years ago when I traveled. We would always get maps and detailed travel info from AAA. With internet and Google that kind of stopped. But I was thinking of taking a trip. Went to AAA. Meet Sylvia N and she helped me plan a route, show me highlights along the way. Then printed out a little book with directions. Plus got paper maps for the areas. I will be in. Great service, very helpful and nice to have a paper back up if something happens to my phone. read more

Great customer service and didn't have to go to the DMV for title change and registration of my son's car.

Came here as a paying member to obtain a one day moving permit for my car that had been towed. My car was towed and I needed the permit in order to take the car out in order to get a smog check done. The big white man drinking red bull for breakfast at desk 4 with terrible customer service was unwilling to help. His excuse for not giving me the one day permit I was requesting was due to my registration being up. The point of me needing the permit was so that I can get my smog and registration handled. I came in with my proof of insurance and Proof of registration in progress that showed my need for a smog. This man still refused a service you guys supposedly provide. What was the point of me paying for the convenience of being able to do dmv related things like this at your offices when you have employees like this one who just got me a full week of impound holding fees. The DMV was willing to help too bad i wasted my time coming here last week or else i would've gone straight to the DMV in the first place. Will be canceling your services along with the insurance I had signed up for since i assume nobody at this company is gonna be helping pay off these impound fees. read more

I had claims adjuster at AAA in Santa Ana. Sarah R. She foind me at fault for an accident. I filed a complaint with the California Department of Insurance. A week later Sarah R. supervisor calls me telling me they reversed their decision upon further investigation and I was found zero percent at fault. They waived my deductible and apologized profusely. Don't let them try to screw you around. Always contact your states Department of Insurance! That's not good for the insurance company and they dread it. read more

I'm supposed to renew in 2 days but I'm not sure. I've paid into AAA since I was 16 and I am now 36. 20 years. I got into an accident when I was moving. Parked right by my apartment and then went to readjust and then got hit so hard it threw me around 3 times. The girl who hit me called me a white bitch and I made the mistake of saying that. The man who worked with us was Mexican and sided with her in racism (oh sorry, forgot, white people never experience racism). My chiropractor asked me if I had been in an accident because my neck got so messed up. But of course, she's an angel being on her phone and unable to be courteous in a parking lot of an apartment complex because she's Mexican and I'm just a white bitch. She said her car had it worse? Hers got fixed by MY insurance because she had none and my car got salvaged. Hate to break it to you, but white parents are savage and don't believe in family. I was facing homelessness as a woman on the streets. And poor little gangsta girl with no insurance. How I was treated when I was paying this man's salary with 20 years of monthly payments was awful and I will forever be angry about it. Putting me in a position where I have never done anything wrong being white (my ancestors are Minonites... basically Amish) and treated poorly after 20 years of paying for them for them to not fight for me and side with someone just because they are not white... Horrible human beings. read more

I came in to apply for my moms temporary handicap placard. The estimated wait was 30mins but I was serviced within 15mins. Teresa helped me out today and she was friendly, information and efficient. Totally beats waiting for 3 hours at the DMV. Thank you, AAA! read more

AAA - Travel Services Near Me - Anaheim, California

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Juls was the absolute best with handling an out of state transfer this morning! I could see everyone that worked there running around and doing their best to handle a busy day. This place absoluteley deserves a five-star rating. Thank you guys for making something stressful a joy to go through. Danny read more

Came in to pay my tags and the girl who greeted us was super friendly and welcoming. We were then attended by Teresa who was also very friendly and efficient. They take care of their members; this is my third time here and I have yet to have a bad experience. The employees are helpful and give great service, they even offer us water every time we come by. Best AAA location in my opinion. read more

Great choice for AAA in person visits. I have been with AAA for over 20 years and find them to be consistently helpful. I use them primarily for emergency help and avoiding the DMV. Although this location can get busy they move through the service requests quickly and keep the wait time reasonable. read more

This office is so efficient and the people are so nice! It took very little time and Jeffrey made the process very easy and pleasant.

Jessica was very helpful as I was trying to complete my registration payment , I also needed to get a smog check and she directed me across the way to take care of that and said ask for me when you get back , I will wait for you since it was close to closing time. read more

Came here on a Monday during the holidays and it wasn't too busy at all. I had to fill out a form and I was called before I was even finished. Been here a couple times before and it's always been the same which is excellent service. Been a Member for over 10 years now and come to triple aaa whenever I need to update something about my cars. read more

In and out in 14 minutes! Didn't even need to take a seat! Came to renew my car registration, I usually do it online but it needed a smog and of course I waited until the last day to do it. The lady who checked me in was nice and friendly, as was the lady who helped me. I forgot, cash or checks only, but luckily they do take credit cards (MasterCard and Visa but not "debit" cards). Lots of parking and I'll be back with my kids to take our passport photos. So convenient! read more

AAA - Entrance - lots of parking - Travel Services Near Me - Anaheim, California

I had to stop here recently to insure and register one of my vehicles at a short period of time. I usually go to my Huntington Beach location, but I had to stop here since I was already in the area. Lines were long here, and I got the same good service. Could not believe all of the good premiums they had. But took care of what I needed and moved on. read more

My sister had her first driving lesson with Journey Light. And she was such a light! Nothing but smiles and good advice for her. It was very nice to see someone be nice yet stern with a new driver. Def recommend her!!! read more

I've been with the Auto club for over 40 years. This branch is well ran and the times I've been here , I was able to get what I needed done. During covid-19 time they were efficient. The parking lot does get busy at times. read more

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Came to this branch today to renew my registration. I want to give a shout out to Mardre! She was friendly and professional. She noticed I have trouble walking and offered to unlock the front door as it was closing time. Mardre is a definite asset to the AAA company. read more

In person service was great BUT your AI telephone service is horrible. Put back LIVE people who can answer a simple question , had to make 3 trips to complete 1 transaction:DMV placard person just had surgery : does he sign or caregiver just have him sign OK ? Go home come back looks good but we need HIS ID ? WTH no one said that and No I don't so here I go back again. AI that's all I need to know or put online what's needed OMG or train read more

They couldn't write our homeowner's policy due to some bogus website stating my home was in high fire area. We are very far from brush & trees. read more

It was actually real good! I went to pick up my handicap plaque. The wait wasn't long. The customer service was great. I can't wait to go back! read more

Fast & Friendly service..Best Price in town. I come every 2 years and will continue to keep coming back!

Good customer service, fairly quick turnaround, but the online system needs updating. Online website is fairly outdated and takes a while to update. read more

It was an excellent experience! All their agents were very helpful and kind. You don't see that too often anymore when you go out to the stores. I really recommend this office for any of your AAA transactions! read more

One of those sh!tty days with a flat, but that's why you pay that membership fee to AAA year after year. Right?#9yearsstrong Stuck in City of Commerce with nothing but trucks driving by. Cold and tired. It's about 2AM. requested tow and ETA was 40 minutes. Then after 40mins, I got TBD. No tow. No update. I called AAA and rep put me on hold tp get an update. Hold time wqs just amazing. I just left the car with a note and Ubered home. But held on the line to see what AAA would say. I just hung up when I got home. AAA never got back to me. Filed a complaint and asked for a call back. No one responded. They said sorry and they will have a team reach out in 48 hours to offer membership discounts. No call back. I called back again to follow up and the rep told me they never offer any discounts and there's no team for membership retention. Also no notes on my account for any of this. Bye bye #AAA No more wasting membership fees when I can't count on your service. Hope not everyone goes through what I went through to realize this waste of time and money. (Side note. Most car insurance offers roadside assistance. It's cheaper since they don't have multiple offices and massive overhead like AAA). read more

AAA - AAA ROADSIDE FAIL - Travel Services Near Me - Anaheim, California

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They take all your premiums and pay out nothing for your claim. Very poor service. Not satisfied at all read more

INTERNATIONAL DRIVERS PERMIT: Came here to get an IDP for my upcoming trip to Tokyo. While I did wait a bit (given it was a Saturday) the service I received here was TOP NOTCH. Aside from making the process fun and enjoyable, the agent who assisted me gave me personalized service that I wish I could get everywhere I go. I would have expected this experience to be the DMV-like mundane service that we all know. Instead, Netina turned this chore into an enjoyable part of my pre-trip checklist. Shoutout to Netina - if I'm ever back, it'll be because of you! read more

By far the worst customer service you can ever experience they left me, stranded on the side of the road for hours their manager with the agent number Wy412 kept hanging up, even though we explained that they Otis tow service and we were covered. I don't even know how this person has a job. read more

Shady business insurance company. They do everything to make it seem like its your fault. Basically judgement before investigation. I suggest everyone to switch to any other insurance company other than this one. read more

The manager was kind however my overall experience at this location was ruined due to my interaction with one of the older women with short brownish/blonde hair and tan skin. Please train all team members on how to service and educate their clients without being aggressive, combative, and demeaning. I should not have to request the assistance of the manager to experience decent customer service. Without my interaction with that manager I would have walked out unclear on what was needed. This experience has me questioning why I pay for this membership if the service and assistance I'm receiving is not up to par. read more

It was a quick and painless Tuesday morning taking care of my DMV registration and getting an insurance quote. AAA opens at 9am. I arrive at 8:55am and I'm the 10th person in line. Really? They open doors exactly at 9am. As we all walk in and talk to customer service, they send us to our appropriate spots or to just have a seat to be called. It took about 5 min before my name was called. Paid by check. Bada-bing, bada-boom. Just like that, received my new tag and I'm too see the next person with my insurance quote. Ten minutes with the insurance guy and I'm out the door. Now, I've been here on a Saturday morning as well at about the same time, except the lines are about 15-20 people deep! They do, however, keep the line moving and keep things as efficient as possible, but like all other places there are only certain things one can control. Like, they can't control the customer from asking a multitude of questions or if that same person is asking the questions in the wrong area. The person behind the desk just calmly and kindly directs you to someone else who can help you so that they can expedite the line and serve the next person. This place can be really great, if you get here at opening time. read more

AAA - Travel Services Near Me - Anaheim, California

they don''t accept debit cards only accept cash, checks, or credit cards and they charged an extra 2.3% for using your credit card