By far the worst customer service you can ever experience they left me, stranded on the side of the road for hours their manager with the agent number Wy412 kept hanging up, even though we explained that they Otis tow service and we were covered. I don't even know how this person has a job. read more

I really hate complaining about staff but unfortunately it needs to be said for the sake of other yelpers and for the business to improve. The lady that helped me today was incredibly rude. I guess she was new(er) and did not have much experience so maybe that's why she didn't smile and have any manners. Maybe it was because she was having a bad day... not sure but I know that that would have not been allowed with any of my past bosses. This is a customer service job. A smile and pleasantries like thank you, you're welcome and how are you doing today go a long ways. I hope a supervisor reads this and speaks to all their staff about how they should treat their customers. Location: easy to find and lots of parking read more

AAA - Travel Services Near Me - Anaheim, California

This review is for passport photo. Our first time at this facility. Our agent who helped us was Lucia. She was amazing as we had 3 kids to take the photo. One of our kid did not like the flash from the camera as she was very patient with him. She probably took a hundred pictures but was very helpful the entire time. She gave him snacks and coloring book. I must say it was a wonderful experience. read more

A little background--- I used to own 2 accords, one with tags expiring in March and one that expires in July-- So to make a long story short I placed March tags on the 'July' car and then promptly sold it. Ughhhhhhhhh! After spending a week watching the dmv wait lines I realized I could actually USE my aaa membership!!!! Staff onsite was understanding and told me some real horror stories regarding lost tags......I was in and out with new tags in about 20 mins ($22 to get a replacement), I would've been quicker but I got stuck looking at some actual road maps! I had a Thomas Guide flashback!!!!! I spent some time on AAA's website and didn't realize how many services they offer- I recommend you check them out! read more

I use AAA travel because I trust them my last experience was so so but my trip was great that agent no longer works for AAA. This time the agent Itzel montez, is very much not helpful. She promised over a week ago to get back to me with some information I asked for. After a snotty email it's been crickets. I have since gotten this information on my own. My next trip I'll plan on my own since I'm already having to this time. And or with another travel agent read more

Easy in and out type of service ... nice and clean establishment with nice and friendly staff to assist you .

Netina was very pleasant and helpful to me. I am staying as a AAA customer because she made a difference.

they don''t accept debit cards only accept cash, checks, or credit cards and they charged an extra 2.3% for using your credit card

Wonderful service over all. No appointment needed. It wasn't a long wait. Excellent customer service at entrance & while being attended. Got car registration & name changed with no issues at all. Definitely will continue to come to AAA. read more

Each company relies on its employees for serving its clients. So the hard work and diligence of the managers can not be overstated. Les, who is a manager here is an excellent leader, hard worker and clearly cares for the staff and the customers. Great experience with Les, Yvonne and David. Highly recommend this office read more

Went in about 2:30 on Thursday got checked in and told to have a seat for about 5 minutes for DMV. Steven came over and greeted me, told me to meet him at his window very pleasant, I told him I needed to change a registration he was so very helpful and walked me through all the paperwork. Told me I needed to get a smog and put all my paperwork together stapled it and put it in an envelope, told me about what the fees would be so I could have monies ready for when I came back in to finalize the transfer of title on vehicle. All in all Steven made it so easy, very polite and loved his job. read more

Always friendly and respectful folks that work here. I was in and out in 20 minutes for a DMV transaction.

Yuvi Lopez is the best insurance agent at this location. Thanks for such a memorable time in getting my policy all together in a timely fashion. You rock! I really appreciate your professionalism and such good vibes! You are the Bar at AAA. read more

This branch is fantastic! I was in and out in under 20 minutes. Honestly amazing service and great efficiency! Can't wait to visit again!

I enjoy AAA but my "agent" Christian Rojas is a joke. Never get a hold of him. He doesn't return text or calls. He only called back to collect payment. And for some reason says I have to get renters insurance or else the policy won't work. I'm calling trying to make a payment and nothing comes up in the system. AAA is good. Christian sucks and needs coaching. read more

Unexpectedly was able to walk in and walk out within 15 minutes. (Vehicle registration renewal) Had my DMV letter, DL, AAA Membership ready and a blank check. It took longer to get out of the parking lot. read more

I requested my policy info to be sent and I spoke to the rep. She assured me the policy I of would be emailed in 5 min and it's been half a day and I still don't have it. Now I am asked to pick it up from the rep at a main branch. I closed my policy and opened at a new insurer instead. Policies were lower cost. Policy recvd quickly and service continues today after a year of this issue from AAA insurance. read more

Being a triple A member has made going to DMV at ease! Become a member as it has a lot of benefits!

This review is for the very kind Marggaret (I hope I'm spelling her name correctly) Not only did she not make make feel rushed but she explained the process to me, she was kind, and very professional. I had my plates stolen and it's been very frustrating dealing with this situation but I completely felt at ease thanks to your rep! She even made having to go back home to get my remaining plate not a bother. She was amazing & I would go back to be helped from her each time! read more

I have to say I apologize to the whole staff for not being able to yelp the Right one. You guys are always accommodating to me. Everyone of you deserve a good raise and a thank you from corporate. Yes corporate needs to buy you lunch because this crew makes you want to do business there. I finally switched to your I insurance as well. Why because of your great place on Euclid in Anaheim , ca Richard Rodriguez read more

They are extremely over priced on the INS Policy's and they charger you interests on the balance owed and they tell you that they are a non profit company and also say all INS company charge you interest AAA Is so very expensive and unwilling to work with you they do not care they are only about making a profit from you and lie over the phone and only tell you what you want to hear and not the truth they are a very horrible company I've had their insurance for over seven years I've only put up with them because I was too stupid to change my policy but I am doing so right now I'm finding a cheaper insurance read more

Super Helpful staff and this office in Anaheim Hills has a LOT of options of things to offer. It is fairly large and has a good amount of staff. read more

I came in to renew my registration and everybody was wonderful. I got right in. Antonio renewed my registration. I appreciate how pleasant and professional Antonio was!!! Thank you AAA "staff". read more

Yelp challenge 2015 142 /365 Trip trip Hooray Trip trip Hooray Hooray for vacations and discount coupons. The AAA card offers a ton of cool deals. Located in Anaheim off Euclid and the 5 freeway near Party City. Offering it's own lot with plenty of parking, even on their busiest days. Open till 5:00 pm weekdays, and Saturdays at 1:00pm. Several services available here from DMV, car,life, home owners insurance, vacation planning, ect. After checking in, with a freiendly service clerk take a seat and people watch as you have one ear open listening for your name to be called. But, first, while checking in, ask for free tour books and maps of So Cal and Nor Cal. That way you can effectively plan your next road trip and know exactly where to stay and who to see. They have books on all states for free. This place is inconsistent. Sometimes it can be like waiting at the DMV to pay registration fees. Buuuuut some random days you can be in and out in minutes. Which is awesome. I think over the past year they have designated a special line just to cater to registration. The last time I went I was in and out in 5 minutes. The time before at least 30 minutes. I had a bad experience with their insurance, where after I had a claim, I was deemed to be a risk and was dropped just like that. The claim was not even my fault. Review #637 read more

This experience I just had exceeded all expectations I ever had of AAA. I got in at 3 min before they close and was done getting my tags at about 5 after. They were all very friendly and efficient. I went there without my registration papers and this was not a problem since I am the registered owner. I have used AAA multiple times but his office staff was superb. Thanks for the experience and quality service read more

Lady on the phone was helpful when I had to pay $22 fine for stolen tags and registration. So I will give it another star. When I came into the office, the guy helping me said "don't lose your tags." I informed him I can't lose something that wasn't sent to the right house. "The DMV mailed my tags to the wrong house. How can I lose something I never had? I'm never doing business with DMV for registration. I did it over the internet so I didn't have to pay a fine. Here I am. Paying a fine." The guy looks at his shoes. What did I say wrong? I don't need a lecture on not losing things. I hate the DMV. The gerrymandered me when I lived in the south, and lost my tags this year. I'm only doing business with AAA. The DMV owes me $55 for their mistakes this year. read more

My mom recently participated in the AAA Senior Program/Adult Skills Audit, just one of the many services offered nationwide to AAA members. In renewing her driver's license Mom was required to take a behind-the-wheel driving test, something she hasn't done since her early 20's. She recently had cataract surgery and tho' she had a clean bill of health from her surgeon and passed the DMV eye exam they wanted her to take a manual driving test. The examiner suggested she take a brush up course because over time we all form bad driving habits. As a member of the Automobile Club of Southern California she knew the Senior Audit program was available and immediately scheduled an audit. Her auditor, Russell, explained that he'd assess her driving based on DMV requirements and he'd point out any areas needing improvement. They hopped into a AAA Training vehicle, adjusted controls, and drove off for a 45 minute tour. She returned with a few notes . . . techniques to work on before taking the driving test. The Auto Club also offers extending Driver's Training for Seniors, and several Internet training tools. Good to know that robust seniors who want to continue driving have local resources to help retain their independence. read more

Unprofessional, lying, and scandals business practices. Over charge and manipulative staff members forcing, not offering car insurance. Secondly- My mother was in an accident back in feb. 2022. AAA is refusing to take off her car and keeping my money hostage. On top of this thievery they told my mother she is on her own when it comes to her injuries even when the accident was found-NOT AT FAULT! She is currently paying out of her own pocket!!! Please do not choose AAA. They are horrible! You ask to handle your insurance needs and they fight and yell at you when you ask to drop any car involved in an accident. I am now with Allstate. Better coverage, professional agent Elizabeth Dlugolecki 858-987-4442 She is amazing! Get out of the AAA hell hole!!!! read more

The manager came up to one of her employees and scolded her for a tiny little thing I could have cared less about. The employee did amazing as she was operating the front desk at 10am today and had helped me update a few things on my account I needed to. I never appreciate when management treats their employees as if they aren't doing their jobs. Message to the manager here: You sat there, with an ugly attitude over her shoulder and didn't even acknowledge me as a customer/member. Get over yourself. Your employees are fantastic and if you don't think so, you should have never hired them, and if you're not responsible for hiring, tough-cookie. I will keep this review at 1 even though the employee gave me 5 star service that is rare now-a-days. read more

We came in here needing to get an international driving permit for our upcoming trips abroad. The process couldn't have been easier. All you needed was the application, your drivers license, two passport photos (which I believe you can get done there as well), and the fee. There was a short wait because we decided to come on a Saturday an hour before they were going to close. However, the wait was only about 10 minutes and we were out the door after another 10 minutes with the service agent, Pam. Thanks for the help! read more

Erin was extremely sweet and helpful. She made my experience great. She helped me plan my trip to Hawaii and I really appreciate the kindness she gave. She was super easy to talk to and very helpful! read more

Just had to re-download this app to say THANKS to Luis Olmedo. Great customer service, and he went out of his way to help me with my issue. Can't give enough thanks as he saved me from dealing with online support. read more

Rude. Discourteous. Complete Waste of Time. The DMV services here told me to come back and to get my registrations renewed here and when I came back they then called me a liar because even though I use these vehicles personally they couldn't help me because it was under a commercial insurance policy. I wouldn't have came in the first place if one of their own employees did not say it was ok so they wasted my time and entire lunch break. Their front desk worker got approval only to have another worker bounce me around to get approval again from the same manager who then either changed her mind or decided I was lying about using my vehicles for personal use citing a policy that they never mentioned before. The front desk person was rude when I walked in and the manager even ruder. I will never come back to this location for any of their services as it is a poor way to treat a 32 year member of AAA. Every other location I have gone to have been professional and kind it's only this one that I have ever experienced such poor customer service. read more

Antonio provided easily the best customer service I have ever experienced at any AAA location. His friendly nature put me at ease as he proactively assisted me throughout my entire visit. Antonio, only eat Chinese food once a week at most! read more

Tina and Antonio were knowledgable friendly and more than helpful to my situation. I came in with multiple fines and tickets from the DMV and they easily helped me figure out how to straighten up my suspended registration. Thank you guys so much read more

This AAA had mixed reviews but we were in a hurry so we took our chances. Not disappointed at all. Antonio was very helpful and our service was quick. Will be trusting this location with our business again. read more

Love this place! Convenient to get into with ample parking. Nearby in my usual direction of travel for errands. Reasonable hours of business including Saturday mornings even during Covid, if really busy I may have to wait a bit outside but it's always quicker than DMV waits for those services. It's a bit smaller lobby area than some other AAA offices yet it's usually staffed well for most popular transactions so once in transactions are quickly done in a few short minutes by courteous employees. read more

Five stars to Amanda in travel for all her help in planning our trip to Europe this next Fall. It is our first trip to this region and Amanda has been great in the whole process. Well...this edit is necessary for a few reasons. First, our previous Agent, Amanda, left the company without contacting us. Sorry, but that is rude Amanda, bad Girl! Second, "all is well that ends well", because we now have a new and much improved agent...Ray Gallegos!! Ray took over and has guided us through a few rough spots and had given us valuable insight . We are off to Europe for a much anticipated vacation. Thank you AAA and Ray for super service. Ciao and Auf Wiefersehen We are back from our latest trip and we would like to thank Ray again for helping us in all the planning. The tour company Insight Vacations did a fantastic job showing us the best of Italy. The Coach was comfortable and the hotels where all in great locations. The tour was a good value and we would book with them again. read more

Came here to register an out-of-state vehicle we received from my father and the gentleman that assisted me was Antonio Jaime. He had such a positive attitude and demeanor that he even made the process simple, quick and painless! I was not expecting that kind of service from any AAA much less the DMV. He is first class all the way and I will be sure to ask for him next time I come there! read more

My car broke down and I got myself the membership first time used it and charley was great he came right away and followed instructions and helped me tow my car safely I hope I get more guys like him to help me to in future thank you read more