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    AAA All Drains Septic Cleaning

    2.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    John Matthes Septic Pumping - Now I can shower and sleep peacefully.

    John Matthes Septic Pumping

    (19 reviews)

    Had a backup of my septic late Friday evening which is a very unpleasant situation. On Saturday…read moremorning I called the company that I use to pump the septic and they told me they couldn't help (thanks for nothing Lakeland). Saw the good reviews for John Matthes so my wife made the call and spoke with Lisa who was great. She said not to worry, she would find a way to get someone out to help us that day. Joe showed up a few hours later and was clearly a bigger job than he expected but he knocked it out of the park. He also told me it looked like it wasn't pumped correctly the last time which was pretty disappointing to hear. As a side note Joe was driving one of the nicest septic trucks I have seen. Think it goes to show that these guys take good care of their equipment. All in all a great experience. Thanks Lisa for finding a way to squeeze us in and thanks Joe for taking care of business. John Matthes is definitely the company I will use for anything septic related going forward. No brainer, give them a try and see if you can trust the guys you are using today!

    I am so pleased by the service that I received from John Matthes Septic Plumbing. I had neglected…read moremy septic tank for many years and of course developed a major problem. I thought that I was looking at a $20,000 fix. Due to other commitments, I also had a small window during which time I could have them help me. The receptionist was wonderful on the telephone. She said that she would reschedule some routine appointments to accommodate me and she did. The technician who came out was very knowledgeable, very pleasant and was able to clean out my tank by refilling it twice with the used water in order to remove the heavy sludge. He also helped me to figure out how to clear the lines to my gray water tank without me having to open it up. The whole experience was so much easier than I feared. I am very grateful and highly recommend these people!

    EarthCare - WRE - EarthCare Awarded Darling International Inc. Service Provider of the Year!

    EarthCare - WRE

    (20 reviews)

    I called wind river environmental for septic pumping, got an appointment, explained in advance…read morewhere the tank is, how they need to park on the street, not on the driveway. The driver arrived, gave me an attitude, wanted to get his truck on my driveway. Then he gave me bs about the hose length, the pumping from the street, "either my way or no way ", refused to pump and left. The following day my credit card was charged $312 "service fee" which was not previously disclosed. The manager never called to discuss the issue.

    Actually, 0 stars. This company was referred by a local company that was unavailable for an…read moreemergency septic pumping to repair/replace a septic pump immediately. Did they answer the phones? Yes. Did they explain their "emergency fee"? Yes. Did they commit to an emergency service? Yes. Did they renig? YES. We were told to expect a call the following morning after 8 to confirm a time window for the service to be done. Did they call? NO. Did they TEXT? No. We had to call them. We explained the challenges with our dirt road in the mountains and wanted to be contacted when the service person was on the way. We were told the window would be between 4:00 p.m. and 7:00 p.m. We were not contacted. We called again to see where the service person was. Oh, they had to go home because they were exceeding their DOT allotted time on the road. How about rescheduling? Since we had the repair scheduled for Thursday morning first thing, we accepted the reschedule, let them know we had the repair scheduled, reiterated that this was urgent and a snow event was expected starting the following morning (today, Wednesday) and that our road was tricky so it would be better to try this earlier rather than later. Ok. Expect a call or a text after 8 to confirm the time window. Again, no call or text. At 10 I called and was told it would be between 10 and 1:45. I reiterated the sooner the better because of the snow. I called again after 1:45 and was told the serviceman was on his way. Around 3 we called again. Oh, the serviceman hit bad weather and had to go home, let's reschedule, shall we? Well no, that doesnot work for us, we have an early appointment for the pump replacement tomorrow morning. We told you the snow was coming. Why did you not schedule for early in the day? No explanation. Just asking over and over if we want to reschedule. Thought we were being unreasonable because the service person's wellness was at risk. Cancelled the service. We are going to be inconvenienced - again - so why go with a company that does not listen and does not show up? As a Realtor, I will NEVER refer a client or anyone else to ANY of these companies that are affiliated with Earthcare or Wind River Environmental. They are CRAP as far as I am concerned.

    AAA All Drains Septic Cleaning - septicservices - Updated May 2026

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