I recently had my septic tank serviced by this company, and while the service itself was completed, I was disappointed by what happened afterward. When the technician left, the septic tank lids had not been properly secured. The screws were left sitting in the lids instead of being fastened, leaving the covers unsecured. As someone with children at home, I immediately recognized this as a serious safety hazard. I called the company as soon as I noticed the issue to make them aware. I explained that I had kids in the house and that the unsecured lids posed an immediate risk. The company had no problem promptly charging for the service, but when I called to report a serious safety issue they had created, I was told no one was available and that it would have to wait until the following morning. I found that response disappointing, especially considering the potential risk. Mistakes happen, and I understand that. What I have a harder time accepting is the lack of urgency when a customer reports a potentially dangerous situation. An unsecured septic tank isn't a minor inconvenience--it's a significant safety hazard, particularly for families with children. I hope the company uses this as an opportunity to improve both its safety procedures and its customer service. A business should stand behind its work and respond promptly when a safety issue is brought to its attention. read more

They tried to charge me for installing A new baffle in my septic tank that they did not , when I caught them lying about it they offered to reduce the price, I should not have to pay anything for work that was not none, they also refused to give me their license number I have contacted NJ Consumer affairs, do not use this co. spread the word read more

Please avoid at all cost. They fail to do basic tasks of septic pumping properly. Didn't screw down Roth Septic Tank lid after pumping. Broke gasket also. Made homeowner (myself) solve on their own without proper tools. A contractor should put a property back to the condition they got it. Please avoid. Anyone else will likely do better. read more

Zuidema - My homemade solution to solve contractor failure - Septic Services Near Me - Midland Park, New Jersey

See all

We had a septic emergency on a Sunday. I called and spoke with a rep who was very helpful. They got someone out to my house within 4 hours. The technician, James L, was very nice and helpful. He cleaned the tanks and also had a tech come to blow out the clean-out from the house. I felt the price was appropriate for the job and the timeliness was greatly appreciated. read more

Avoid at all cost. Will give you inflated bill, will not finish the job, and will take you to the court

I wish there is a rating that allows me to give a goose egg to this company. The services were poor, job half finished; customer service staff had super bad attitude, even when they failed to cancel appointment in advance and wasted customer's time; the boss was arrogant and called their mistakes: "it happens" and didn't even apologize for their mistakes and attitude. I deeply regret giving them my business before and will never want to have anything to do with the company. read more

James B showed up and saved my butt. He took care of a very difficult septic cleaning. he found the problems in the new house that I had no idea where one of my covers was and why it wasn't working properly,. He showed me both problems and told me how they work and what I need to do to get them fixed. the man has been doing this for 17 years. He's an expert in this business and I let this expert do what he's an expert in and I got expert results. I was so happy I asked if I could take his picture so I could post it. We had two houses done one after another. Excellent results in both. Thank you James read more

Zuidema - James B saves the day - Septic Services Near Me - Midland Park, New Jersey

My septic had an issue and I called David Zuidema's Septic service to give me an estimate. they charge $150 a visit, which is fair, however their estimate is a rip off. Price of the pump of $1300, Floater $60 each. Their estimate was $4318.81. When I asked for discount, they got irritated, however in the end they offered me $100 discount. Do not use this company before getting other estimate. My project is done professionally with one year warranty for $2500, and I saved close to $2000. I won't recommend this company to anyone. This is a good example of rip off from vulnerable people. read more

I cannot say enough good things about David Zuidema. I cannot explain what an outstanding human being he is. While selling my house... another septic inspection company (CSI) botched the entire inspection and tried to claim there was a serious and costly issue with my septic system. It put a hold on my sale and put me in violation which was completely unfounded. I called Zuidema inc, with not the best attitude, thinking something had been missed when I purchased the home and that it would cost me more than I could afford to fix. David Zuidema, HIMSELF, personally contacted me and came to the house. He brought Alex over to do another inspection and to find out what was going on. Within 5 minutes they confirmed that issue the other company spoke of was nonexistent. He gave his expertise up until the end about minor updates that needed to be made. I was able to change what needed to be rectified, but without him I do not know what I would've done. If you need anything within his scope, contact his company. He truly saved the day with his expertise, knowledge, and customer service. He is truly the best, bar none. read more

This company is the best. We have used them several times and I highly recommend them. Professional, and honest.

The unit was very clean, well-stocked and we needed a lock due to local permitting. They picked up the toilet early and took my lock, but one of their sales guys stopped by and gave me a new lock! Would recommend to any and all for their construction and or special event needs. read more

Reasonable pricing. The appointment was made quickly. They came when expected. Daniel was very friendly and honest so that I ended up saving money : D Thanks, Daniel!! read more

Zuidema provided us with our portable toilet during our home construction. Cleaning was weekly, drop off and pick up was on schedule. Absolutely would recommend them and would use them again when necessary. Thank you. read more

The best septic company there is! Very honest and hard working employee, Chris went above and beyond to help us. Definitely will be requesting Chris from now on! read more

They tried to charge to $395----just to come out to my new house and tell me that the tank is buried too deep to "do a proper inspection." Since I pre-paid it, I had to dispute the charge with Visa, and I won. I spoke briefly to the owner over the phone prior to disputing the charge. I offered to pay $100 for them coming out. All he said was that he will call me back. I'm still waiting. What a lame company, and a lousy way to do business. read more

We needed a porta potty for one day. At the last minute. I called and they were ready to accommodate me. The person who delivered it was so nice and accommodating. The potty was very clean and they supplied toilet paper and hand sanitizer. Very happy with them and would use them again. Only they came a little later than I expected which was a bit of inconvenience but we dealt with it. Worth the wait read more

I rented a deluxe portable toilet during the 4th of July weekend services and customer service was excellent. Twice the driver requested date changes for delivery and pick up no problem. As a nurse I know during COVID you have to be willing to alter your schedule for humanity sake. I requested to use their services again 7/18-7/19 had already scheduled to use their services was told I replied after 6pm so I will have to pay for a $25 delivery for the day of my event. I replied I accept but under duress for the extra charge. I received an email they are unable to accommodate my order. Do Not Use this Company. During this time human consideration is more important than a dollar. read more

We use Zuidema to pump our system all the time they are very reliable and always show up on time.

The good news: driver showed up on time. The bad news: destroyed all the plant life above and around the septic tank opening. I told him to "peel" the soil/plants back, but he hacked away at it and killed most of it. The previous time I used this company the driver did the clean-out with minimal damage but this time it took me a hour to clean-up his mess (and it will take a year or two to grow back what was killed). My advice: use this company if you want to, but expose the tank top yourself if you want it done right. read more

No.one likes to think about service for their septic systems, but in many parts of New Jersey, septic systems are a fact of life. So when a company makes service easier and less unpleasant than you've anticipated, it's a time for rejoicing. . .or at least a time to sit back and tell yourself, "Wow! That was easy!" Our family has called on David Zuidema twice, and the service was prompt, courteous, very professional, and reassuring - to say the least. It's clear that they value their customers. I highly recommend David Zuidema, Inc. Get the best, and forget the rest! read more

The portable toilet service is inconsistant. They are supposed to service it once a week. Often they don't show up and when I called to ask for service, the answer was ' we will come in a few days' . I explained that we need the service urgently as there are multiple people working on site they hung up. read more

Had them come to pump my two septic tanks. The technician did not have the treatment enzymes that he should have put in after. He said to call the office and have someone come by to put them in. It's been three weeks. I've called the office three times and I have been told, they would come at some point. The girl in the office named Chris is to rude like I'm bothering her. Clearly they have too much business and don't care about customers anymore. read more

I called Kaleb requesting a portable toilet and sink for a last minute event. He was very accommodating and professional. The toilet and sink were dropped off as promised In a timely fashion. They were both clean, stocked and ready to use. read more

We just hired David Zuidema Inc. to clean out our 2 septic tanks. Eric responded and he was awesome. He was professional, courteous, and took his time and did not rush out while explaining things to my wife. We had a blockage in our kitchen sink line, which he couldn't solve, but he tried. He answered all of my wife's questions and that was very appreciative. We would definitely hire them again and have already recommended them to a few people. read more

When we moved in to our new house in 2007, we assumed that it was connected to town sewer. When water started backing up through a toilet in our powder room, we realized that the original plumber that put in the plumbing pulled a fast one. Apparently, our sewer is connected to a septic tank buried under a driveway of our neighbor. We called these guys in to just give us an estimate on how much it would cost to fill the septic tank with gravel so that it wouldn't collapse. We told them that we would have to discuss any estimate with our neighbor since the tank was on their side and they were paying half the cost. The estimate came in at $1500. When the neighbor decided to go with a cheaper option (under $1000), we told the company we are not using them. Surprisingly, they said that they would send us an invoice of $133 for providing the estimate. We were shocked. First, they never told us they would charge for providing the estimate. Second, they did absolutely no work, except to look around. When we refused, they sued us in small claims court. Can you believe that? I would not do any business with these guys. But, if you do, make sure that you understand they will charge for that. I will be filing a complaint with the BBB. read more

COMPLETE SCAM. DO NOT USE THEM. ZERO STARS IF I COULD. They made the septic worse.... confirmed by 2 other professional companies.

We are 2 days away from closing on our first home and the bank requested a septic repair that could have potentially pushed the closing back. My husband called Zuidema Septic and spoke with them about our issue as we awaited a call back from the owner. Dave, the owner called me back after hours and let me know he could be there the following day to fix the pipe and the price was AMAZING! Needless to say, we now have our septic company we will use. Dave the owner and his employee Josh, went ABOVE AND BEYOND for us! They understood the need to a quick repair and the documentation needed to allow closing to happen seamlessly. I would recommend their service to anyone and everyone. THANK YOU!!! read more

do not use these people..they do not stand behind their work. we got our system pumped out 6 months ago and we just had an inspection and we were told it is merky and looks like it needs another pump out..also cover was not on correctly. We called them several times to come fix the cover and check their work and they refused..nobody checks their septic system..we just happened to be diligent and got it done before inspection and low and behold..it was not done properly..they were rude, unresponsive and ultimately will not come out to fix their mistake...beware!!!!!! read more

After using another service for 24 years, they did not show up on time times 2. Driving home from work I saw Zuidema truck. I called and made an appointment. Zuidema was here on time as promised, did a far better job then old company. I am sold! Great service, not a big corporate, you get better service. Thank you read more

Once again David Zuidema, Inc. came through for me in a timely fashion. I noticed yesterday that my septic was full, called the office in the afternoon and the truck was here first thing in the morning. Job well done by a very professional operator named Chris. David Zuidema has been servicing my house for over 20 years. In fact, they were the only ones out of four companies that were able to find the buried septic tanks in the first place. The prior owner didn't even know where they were located. The opening was over 4 feet down!!! A riser was installed which made life a lot easier. One year, I had an emergency and David himself came out in a heavy rain storm and took care of it himself. I felt so bad because his shirt was soaked and dirty I gave him a clean dry shirt when he left. This is an outstanding company that keeps their customers satisfied. read more

Just wanted to say thank you for the wonderful service you provide to the Waldwick Community Alliance. The Porta John is always very clean and well maintained. Drivers and office staff are very courteous and professional. We highly recommend them to anyone who is in need of a portable restroom. Chuck Wanamaker, Waldwick Community Alliance read more

I want to highly recommend Zuidema Septic Service. I had a problem with another service leaving part a tool in my septic pipe and after discussing the issued with Mr. Zuidema, his crew went to my home and did the job in Ringwood, NJ, perfectly. I am very satisfied with this service. Thank you. read more

Zuidema's field team did a great job when repairing a cracked septic pipe issue we had at our home. I have also used them for septic pump outs and they always did a good job. However, the customer service within the office is terrible and beyond frustrating to deal with and because of that I would never use them again. I had to call morning and evening for three days straight to confirm if a service appointment was going to take place for a major problem. Each time I called I was told, "we will try." Day of the "confirmed" service appointment after waiting over five hours in my home with three small children losing their minds, I called again and was told "sorry we probably won't be able to do this." The woman could have cared less. How in the hell do you run an office like this? How do you expect people to organize their life around "we will try to get there." Insanity. Zero courtesy. I could only rely on communicating with the field service team after they showed up and reassured me they would return to finish the job. In fact they gave me their direct cell phone to confirm directly with them. The best was when one of the ladies in the office called me to see if the job was complete. Shouldn't she know that?? I was then billed without ever being sent a final invoice showing the adjusted rate. But that's how they get you. When you call to schedule your appointment they ask for a credit card to hold the appointment. When all was said and done, I called and said I wanted to speak with David Zuidema so he knew what was going on and never got that return phone call. I will never use them again truly because of the severe lack of customer service in the office. read more

I've been dealing with septic systems for the past 20 plus years. In my early years we had a Father Son team in Orange County NY (Howell) who were wonderful. Our new house in NJ, has seen two previous septic companys whos techs were... well in plain English Tools Rob from D. Zuideman came to our home Saturday, friendly, courteous, and most importantly knowledgeable on how to properly clean our system. He offered important additional advice on the proper time table to keep up with the maintenance of our pump up system to prevent an emergency situation I was sold on D. Zuideman when Rob began to speak very fondly of his employer. If one's employee's are happy that will ultimately flow down to the people they service. Great job D. Zuideman keep your people happy because I am. Mike A Hewitt, NJ read more

Please watch out when you see them around your house. The driver's drive carelessly directly on your property if they want access to the portopotties for service. They did damage to my property and first when I called I spoke with Melvin ( also sent pictures ) he told me the damage would be fixed. Today another Melvin called me and said the damage will not be fixed because from the picture they don't think it was their truck ( I have a surprise for them ) . How many Melvin's are there ? Do not use this company they will damage your and your neighbor's properties too. They use careless drivers and you will have problems. My advice is to stay away from this company. Now I am planning to proceed with legal action against them read more

DO NOT TRUST THIS COMPANY!!! Their driver hit me on the NYS Thruway and I followed him beeping at him he started to get over and I thought he was getting over because he realized he hit me but he was getting off the exit. I continued to follow him beeping at him until we stopped at a red light and I pulled next to him and he took his headphones out of his ear (obviously this is why he couldn't hear me beeping for miles) we pulled into a parking lot where he jumped out of the truck told me this happens all the time people "claim" he hits them and he doesn't hit people. He looked at his truck as he's wiping the paint of my car off the side saying there is no damage to the truck I didn't hit you. He walks over looks at my car says do what you need to do. The police wouldn't come out because I had to follow him off the highway. He also almost hit me pulling out of the spot because he couldn't wait 2 seconds for me to move my car. Their insurance company won't open a claim because it's "illegal" to open a claim with out the business. They refuse to deal with me so here's a review of what happened if you trust that they will do the right thing for you or your business good for you but I would never trust them! I don't follow strangers for miles just to "claim" they hit when I'm on my way to work. read more

We had to wait 5 days for a (very basic) report on an inspection. If you are on a timeline for a home purchase, find someone who is more responsive. read more

We are in the process of buying a house and just had the septic system inspected by Alex from Zuidema. Excellent service, Alex was on time, courteous and very knowledgeable. Would use this company again in the future if needed inspection. read more

Please shop elsewhere for your septic needs! When we purchased our home 17 years ago, we were given a letter from David Zuidema Spetic Service, Inc, stating that a "visual and probing inspection" was completed at our property and they were "unable to locate or detect a tank in the ground". We are selling our house now and the buyer's inspector discovered that there is indeed a septic tank still on the premises. My husband called Mr. Zuidema who came to the house, looked at the hole dug in our backyard and saw the letter from his company. They came to a gentleman's agreement that Mr, Zuidema would supply the filler and we would pay approximately $200-300 for one of his workers to come fill the tank. Two days before our re inspection, Mr. Zuidema stated that he did not make that deal and would drop the rock off on our front lawn for us to fill. He refuses to get on the phone with us to discuss this any further. We ended up paying a landscaper $1200 to fill the tank. It is extremely sad to me having grown up in this town to be treated this way by what some people consider a reputable company. In my opinion, a reputable company would have stood by their original claim that there was no tank and taken care of it. We tried to work with him but he did not stand by his verbal agreement. If we had known a tank existed when we bought the home, the sellers would have had to pay for it. Shame on the Zuidema company for not caring enough and standing by his written and verbal words. read more

Had them inspect my tanks when I moved in - put my credit card on file - they charged a higher price, but no issues. Called them last month for routine septic tank pumping (had to call numerous times, include submitting a request via website). Owner David finally answered and scheduled service - did not ask for payment. Service provided by tech, no issues, no payment requested. An invoice for ~$500 was left in our mailbox. One week later I mailed a check in their pre-printed envelope. No issues - no septic worries for a few years. 2-3 weeks later, I come home from work to hear from my wife, someone had come banging on the front door in the middle of the day demanding payment. He didn't introduce himself, or explain payment for what. She asked him who he was, and found him aggressive and threatening. She wisely, did not open the front door. He claimed to have been calling for payment multiple times with no response. She asked what #, and he gave a wrong #. She gave him our correct #, and suggested this is likely a misunderstanding. Another invoice was left in our mailbox. OK - simple misunderstanding. I will find out what happened to first check (likely lost by their disorganized office), cancel it, and send another one. Not so simple - I miss a call while driving home from work the next day, to hear an aggressive voicemail from David the owner, suggesting I have no intention of paying him, that I am unprofessional, etc. My wife hears his voice, and confirms he is the one who came to the front door the day before. ?WTF? Didn't she explain he was calling the wrong #? If his cash flow is low, they could have requested payment up front? Don't they have my credit card on file from the first time anyway? It gets worse - I call the next morning and speak directly to the owner, David. Aggressive, nasty, suggesting I intentionally gave him the wrong # to avoid payment? How can someone avoid payment for service at your own home?! When I attempted to explain how inappropriate I, the customer, find his behavior, he goes off the rails - suggests I am threatening him and suggests he will go to the police. At that point, I relay that a new check is being mailed and our business is now concluded. The techs did acceptable work - but the owner is clearly off his rocker - and his office is disorganized to the point of causing this issue. How would he handle more complex or expensive issues - why would anyone risk it? All of this just happened this week. read more