Don't waste your time with these Bozos…read more I made an appointment to get an estimate for the work I needed. Their guy was here for about 30 minutes taking measurements, asking questions, explaining the options, etc. He said he would get the estimate to me within a few days. Never received the estimate or any other follow-ups. Thanks for wasting my time you clowns.

Didn't show for the appointment we had made for a carpet install. While accepted the responsibility…read morefor making the mistake, couldn't reschedule for several days which made an impact on our ability to put the house up for sale on time and be professionally photographed for the MLS website. And when I pushed at the end of the day, they hadn't even considered getting the pre-ordered carpet out of the warehouse and trying to have their installers come at the end of the day (it was a small Job). Then had the audacity to tell me I was "lucky they made a mistake on the estimate" and so they would honor their commitment to pricing rather than give a discount for their mistake. Terrible communication! Terrible service!

They showed up on time and were great to deal with! Price was within budget and did a fantastic…read morejob! Highly recommend Pat and Scott and the team at Selecta Flooring!

Patrick and his crew did a great job on our wood floors! We bought an old Victorian home (built…read morecirca 1895-1905) with original pine wood floors underneath the carpet. My husband and I removed the carpet ourselves and then brought in some flooring professionals to take a look and give us a quote for refinishing the wood underneath. The boards are top nailed and a couple areas had damaged boards needing repair. Other flooring companies we got quotes from told us the job would be extremely difficult and did not inspire confidence. From the start Patrick was very knowledgeable and reassuring that his team would be able to refinish and restore our beautiful floors without a problem! We had all the rooms sanded and stained, minus one room that needed a new floor laid over top due to a 4' x 6' cut out in the middle of the floor - (why! Lol) - but they blended the new oak floor in the one bedroom very nicely with the pine in the rest of the house. I was worried it might look out of place but you hardly notice it! They also replaced our stair treads on the front stairs, and sanded and finished the treads on our back stairs. They did a phenomenal job and I will be calling them for any future flooring needs! 10/10 highly recommend selecta flooring!!!

HORRIBLE,HORRIBLE SERVICE!!!…read more The guy LEO came and gave me an cash only estimate to have my 2 year old wood floors rebuffed & resealed and even sent me the email confirmation with the invoice for the job asking to be paid upfront which I told them definitely not. I pay after the job is done! Next day Morning of the job Wix Flooring NEVER showed up or even called to say that they are not coming!!!!

I had water damaged floors with rug glue and staples. Wix were fast to respond and offered a tight…read morebudget for 8am next dat. Sarah on the phone and the guys all cool to boot...

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

We just had the kids bathtub and tile surround refinished by Dave the proprietor of All Bright Tub…read moreand Tile Refinishers. The job came out excellent would be an understatement! It looks as good as new. Dave is very courteous and keeps the work area clean. I highly recommend this service.

Approximately 12 years ago, Hansel's Carpets replaced our carpet in our family room as well as…read moreinstalled carpet on our entire third floor. We were very pleased with their service back then and decided to go back to them. Due to rehab work in our family room, we needed to replace the entire carpet again. We visited the store and met with Manny and another very friendly member of their staff. They provided us with some carpet samples to compare at home. We made an appt for Manny to come out and measure which he did within the window he had provided. We chose and ordered our carpet and within a few weeks was ready for installation. The installation crew was friendly and professional and did a very thorough job installing it. The carpet looks great. The crew cleaned up nicely and moved furniture back to its original origin with no issues. Once again, very satisfied with the entire experience. Prices were very reasonable and the store has a tremendous selection to choose from. This mom and pop shop is worth the visit instead of a big commercial chain box store.

Hansel's Carpet makes the whole shopping experience painless. Mitzi knows carpets. I explained to…read moreher what I was looking for and right away she was showing me samples that matched my vision. The rug was available for installation earlier than promised. I needed a second set of stairs covered and Mitzi explained to me how remnants were available at a savings. The installation was completed by John and Shawn who are perfectionists. They did a quality job and were professional and friendly. I highly recommend Hansel's Carpet.

After calling about a broken sump pump, Giovanni showed up the SAME DAY to replace it. Amazing…read moreservice, friendly company, would call again and again for my sump pump and waterproofing needs!

Giovanni and his team arrived early and finished the job in one day. They are a well oiled…read moremachine. Highly professional! Thank you, thank you!!!!

Remember when your parents would hire, say, a plumber, and he did the job right because he knew…read morethat his reputation and that of his company were at stake? He arrived on time, did what needed to be done with minimal disruption, and left the job site neat and orderly. This is the experience I had with Premier Refinishing. I deliberately waited almost a year to write this review because I wanted to be sure that the refinishing did what I hoped it would do...make my outdated bathroom look more modern. I also wanted to ensure that the paint stuck to the tiles without bubbling or peeling. I'm pleased to say that Sal and his crew exceeded my expectations. Sal provided an accurate quote, his crew arrived on time each day, took great care to maintain a clean work site, and were personable and efficient. When a minor issue arose, Sal showed up ON EASTER DAY to make sure he understood what needed to be corrected and had his team come to me the next business day. As it turns out, the fix was relatively simple. I highly recommend using Premier Finishing based on the professionalism with which they executed the job.

They did a poor job, acknowledged this, said they would come back to redo it, and never did…read more They also said they would provide me with a one-year warranty, but never did. Now the finish is chipping after only a few months and the touch-up paint Sal gave me does not match the color of the finish they applied. Using them was a huge mistake. Very strongly consider what you are getting yourself into before engaging with this company. Their work and customer service are both terrible.