Horrible! Booked my shipment of 8 boxes (they used UPS) - the boxes were mangled beyond…read morerecognitions - torn, things falling out - Had to trash everything except clothes! DO NOT USE THEM

What a relief to stumble upon ShipCanada, and it's LTL service…read more We were moving from the Pacific Coast to the Atlantic, and our jaws dropped when we researched our moving options, as the least expensive was $10K. Having had some minor experience with shipping, I was wondering if anyone offered a pallet rate, as that would bring the cost down significantly. ShipCanada was like manna from Heaven, as their quote to ship all our personal possessions was just 1/5 of lowest quote offered to us from the other shippers/movers. ShipCanada arranged everything within a day of contact, and our pallets were picked up on time, with the driver giving us a half-hour notification of his arrival. It took two weeks for our pallets to be shipped from the Sunshine Coast in BC, to the Atlantic Coast on PEI. Just one of our items sustained a small amount of damage (truly unavoidable when shipping in bulk over very large distances ), but having heard a few horror stories from others about all the damage that occurred to their possessions when they hired "professional" movers at 7.5 times the price, I was extremely pleased with our outcome. I'd like to address some of the statements made by the individuals who left low reviews. - Pack everything with Sod's Law in mind. - ShipCanada isn't a shipping company with a fleet of trucks; it's a shipping broker. - If you are shipping valuable items, have them insured beforehand. - Arrival and delivery times are approximations, but from our two experiences, the pick-up and delivery times were spot on. - As a small businessman who does a great deal of shipping/receiving, I can confirm that shipping items through any carrier entails risk. The more items sent, the larger the distance, and the higher the value of the items, equates to the acceptance of a monumental level of risk, and you can comfortably assume that something will go wrong with so many variables wildly beyond your control. From my experience, I was extremely pleased that all of our pallets arrived safely after a 5700km journey, that the task was accomplished with a minimum outlay of money, and that only one cabinet sustained a small amount of damage.

This is a good service to have when you want items from the US that will not ship to Canada. You…read moremight end up paying double shipping (cost to ship to facility plus cost to ship from the facility to Canada), but for certain items it may be worth it. Shipping is more if you ship to your house instead of to the Markham or Mississauga facilities, so sometimes I make the drive. Some American websites will block shipping to the sister facility in Niagara Falls, NY. Le Creuset, Nike (Jordans) and Brandy Melville are examples. The parking lot at the Markham facility is completely ripped up right now, total gravel mess with raised cement bits. Because they are shipping cross border, it's fair that they might open packages occasionally. This time they opened one of my packages and I really wish that they had done a better job resealing it. The people working the counter are efficient. Small entrance but it is bright and clean.

Outragous prices, estimated at 50% of your cost price. Horrible service, emails takes days to…read moreresponse and they send you to a live chat. New portal that's like rocket science to use! LOL I've been a long loyal customer for years, but no more...just can't with these prices!

Absolutely wonderful service from staff at UPS Elizabeth Street on the first day of the current…read moreCanada Post strike (September 2025)! They made every effort to warmly welcome and take care of each customer - many of whom were especially anxious about visa and passport applications in the wake of the strike. Exemplary, very caring service from both staff members - including the very kind and capable Hourod at the counter. I heartily recommend this location, and I will certainly be using them again.

Great customer service at this location. The owner of this franchise was on site and making sure…read moreeverything was working properly and the woman at the service counter was very friendly and helpful. I ran into the story just a few minutes before the pick up guy came collect the parcels for the day and they help me punch in my shipment's information in the system as fast as they could so my shipment would make it on time. I really appreciated this gesture and will be back at this specific UPS for my future shipment needs.

Been using Staillon Express for few months now, fast and reliable courier service. Reasonable…read morerates. Rated 4 star because of limited open hours. They only open at 11am and closed on Saturday in this Markham location. Longer opening hours would definitely make it a lot easier for customers.

do not ship with these people...they have no idea where your packages are, if you call for help…read moretheir employees sound like they are napping in bed. Pathetic courier service.

Tip: If your package requires a signature, it means nothing to the UPS driver. Your package will…read moresit on the doorstep of your home without a signature, in the elements, without a door knock or a doorbell ring. I recently upgraded my phone to a Google Pixel 10 Pro XL. My previous phone, the 8 Pro, started losing its charge rapidly within the last couple of months. Bummer, as I loved that phone that was over two years old. I ordered my new phone from the Google Store. I got an estimated shipping date. Shipping this phone to my home required a signature. It makes sense. It's an expensive device. Phones aren't cheap! My shipment was scheduled for Tuesday, April 7. Great! On this Tuesday, I got an e-mail saying that my shipment would be delivered on Wednesday, April 8. A day later would have been okay, except that I'd be at work. There was no way for me to change the delivery to my local UPS store. After having lunch at home on Tuesday, I checked my inbox and I got a UPS message saying that my order was delivered. I was home on Tuesday for the entire day. The UPS person neither knocked, nor rang the doorbell. The instructions say to get a signature. The UPS person placed the box on my doorstep and left. My phone was out in the elements for nearly two hours. Not cool. I got a store credit from Google. The funds were enough to get a pair of Google Pixel Buds 2a, which are the budget-friendly earbuds that supposedly fit better in your ears. I typically don't do well with such types of earbuds. It was UPS delivery again. No signature was required this time. No change of date. Nice! I wasn't home when the delivery happened on Monday, April 13. The package was left on my doorstep. It was raining that day. It wasn't off to the side of my doorstep, away from the rain. It wasn't placed in my mailbox on the side. It was placed directly in the rain. I called my dad and asked if he could swing by after my parents were done having lunch to pick up my wet box. He did, thank goodness! UPS is the lesser of the two evils when you put Purolator in the mix. UPS delivers. It simply leaves packages out in the open for potential porch thieves to swoop in and take them. UPS drivers can neither read, nor use their frail arms. My first package said that it required a signature from me. I never signed for the package. It was left on my step without ringing the doorbell or knocking on my door. Pitiful. I would have been upset if someone had stolen both my deliveries from my doorstep. I'm pleased that my earbuds were dry after the box containing them was left in the rain. Such a dumb move on the UPS driver's part. I pass by this UPS location weekly when I'm driving home from work. It's across from York University. Decent location. However, I feel that a refresher course on what it means to deliver a package that requires a signature is in order. (164)

Recently I wanted my vintage Nakamichi cassette deck repaired. I found a Nakamichi technician in…read moreMichigan, USA who offered to do the repair. I spoke to him and sent my deck across the border to him through Canada Post. He did the repair and sent the deck back to me via UPS. I soon after received notice that they would be delivering my deck but there was a border fee of $209. This sounded high to me so I contacted Canada Customs and explained the details of this shipment. They informed me that my border fee should be $93 and that they constantly received complaint about UPS of the same nature as my complaint. They informed me that I could do a 'self clearance' of the parcel by coming into their office in Malton and paying the $93 and receive a Proof of Payment document to take to UPS to have my parcel released. I then contacted UPS and let them know that I had contacted Canada Customs with concerns over the high fees. In short, they was very reluctant but did admit (after a 20 minute conversation/argument) that they had indeed over-charged me and I did only owned $93. I think it had something to do with the fact that I let them know that I was considering taking legal action against UPS over this. Spitefully, they informed me that they would not deliver my deck until I went to the customs office to get the Proof of Payment document, then scan and email a copy to them. I did that. It was a 4 and a half hour trip to do that I emailed them this Proof of Payment document and received a response from them. They informed me that it would take 24 hours to process my request after which time they would deliver my deck. I am still waiting for my package! I also believe this is likely a directive from their head office to add addition fees to all deliveries. I can't believe that is just my local UPS outlet that is perpetuating this fraud. My fear is that is nationwide. Let's face it, when a UPS delivery guy comes to your door with a package and wants a border fee, most will automatically pay what they ask not knowing they are likely being gouged. They just want their package. I certainly have been telling all my friends and family of this ordeal, strongly suggesting they never patronize UPS. I also considered making a video of complaint to post on YouTube. Avoid UPS like the plague!

Very helpful staff!! Attentive and friends, eventhough they were busy. Will recommend this…read moreloaction to anyone!

I was in line before someone came in. The owner went to the customer who came in after. When I…read morementioned that I've been waiting in line, he was rude and told me to wait.

I went here for the first time to return an item to Amazon. The UPS Store employee showed me how to…read moreplace the return label inside a see through adhesive that sealed my package. He directed me to the giant plastic container that my package needed to be placed in. At my request, he texted a confirmation of the time and date I dropped off my package. The only downside is that I need to set up an account with UPS in order to be able to track my package. This location has been here for about five years. There's adequate parking in a busy parking lot with lots of businesses and a Symposium Café.

From the owner: The UPS Store Thornhill provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

I came here to pickup a package that a driver failed to deliver to my home, and while at the store,…read moreone of the employees took my wallet off the counter with about $250 cash in it. They refused to return my wallet, and I was forced to call 911 to have police respond. I waited and recorded until the police showed up, all while the employees continued to refuse to return my wallet. Once the police showed up, they threatened to charge the employees with theft if it was not returned, and I was eventually then able to get it back. Avoid at all costs!

I got a call from my old apartment in Lord Stanly Suite in Vancouver BC, asking to collect the box…read morefrom my company. It was over a year that I had moved from Vancour to Toronto because of work. The first thing came to my mind, call closest UPS to find if they can help (The UPS Store 42 - 125A-1030 Denman Street Vancouver, BC V6G 2M6, Tel: 604.689.1243. I was very nerves when I called store 42, but I was extremely lucky to speak with a lovely lady (Raha), she said, she will send someone to the apartment to pick up the box and then she will ship the box to Toronto. She called me 3 time: after picking up the box, confirm the address and collect credit card number, and finally one last time when she finished processing the paper work to let me everything done, and then email me the receipt. All this process was done in less than an hour on phone from Toronto. I am grateful to Raha doing this for a stranger, and I strongly recommend The UPS Store 42. Babak S Toronto, Ontario M5V 3V9

This is the best small shipping store. I'm there almost everyday and I've only had the best service.read more

Would not recommend. After waiting 30 min, I got a digital photo for a PR card, only to learn…read morethat the photo was not accepted. This was despite my having as the staff if they needed the spec's. What a waste of time and money.

Best store ..Great Staff who are so amazing at their jobs…read moreThis is my second time I've needed their help in doing a return back to Amazon Thank you to the UPS STAFF STORE at 1750 The Queensway, Etobicoke

I had a computer monitor that I had to return via FedEx for a warranty repair, but the FedEx…read moreshipping center was out of shipping supplies and couldn't box the monitor (I'm not making this up). So I took it to the UPS Store to get them to package it, thinking I would get it boxed there and then drive back to FedEx to drop it off. The team there offered to build me a custom box, though they wouldn't be able to do it until Monday (this was on a Saturday). I was leaving town Sunday, but when I told them that they said it was no problem; they offered to wrap the box and take it to the nearby FedEx shipping center in the shopping center on Monday, when I was out of town. They did so, and called me to confirm it Monday, and the package arrived with no trouble. Really appreciated them going the extra mile on what had been a very frustrating day up to that point.