This is a good service to have when you want items from the US that will not ship to Canada. You might end up paying double shipping (cost to ship to facility plus cost to ship from the facility to Canada), but for certain items it may be worth it. Shipping is more if you ship to your house instead of to the Markham or Mississauga facilities, so sometimes I make the drive. Some American websites will block shipping to the sister facility in Niagara Falls, NY. Le Creuset, Nike (Jordans) and Brandy Melville are examples. The parking lot at the Markham facility is completely ripped up right now, total gravel mess with raised cement bits. Because they are shipping cross border, it's fair that they might open packages occasionally. This time they opened one of my packages and I really wish that they had done a better job resealing it. The people working the counter are efficient. Small entrance but it is bright and clean. read more

Cross Border Pickups - I do wish that they had made a better effort resealing this after opening it. They must have fully removed and inspected the clothing. - Shipping Centers Near Me - Markham, Ontario

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Outragous prices, estimated at 50% of your cost price. Horrible service, emails takes days to response and they send you to a live chat. New portal that's like rocket science to use! LOL I've been a long loyal customer for years, but no more...just can't with these prices! read more

I have been a customer of Cross Border Pickups (CBP) for over two years. Its main pickup location has been in Mississauga since its inception. I am fortunate to work in that city, so it only takes me five minutes to drive over there and pick up my goods from work. The concept is pretty straightforward. Instead of driving over to the States to shop or not be able to buy items online at US-based stores because they do not ship to Canada, you sign up for a free account with CBP. You are assigned a unique mailing address in Niagara Falls, NY, which you can use as your mailing address. Your shipments go to CBP's shipping facility in Niagara Falls. You are then notified that your items have arrived. After you fill out the item's details online, including price and sometimes its description, you approve your item to be shipped to either the Mississauga or Markham facility for pickup, depending on which location you specify as your default pickup location. It's painless! The Markham location recently opened. I finally had my chance to visit it and pick up my items. There was a customer in front of me picking up a TON of packages. He ended up incurring fees of close to $475. Fees are pretty reasonable considering that you do not do any heavy lifting, or shell out costs for a hotel, gas, or food when you physically shop in the US. My fees rarely hit $150, which includes duty and multiple packages. You pay roughly $7 or higher on the shipping costs of a package. To me, that's a steal considering that many businesses that I shop from do not ship to Canada. Even though it was my first visit, the woman helping me out knew who I was, and addressed me by my first and last names. It's a nice touch, as I am a regular customer. I commented on how nice and professional everything looked inside the store. She let me know that there is a faint odour from it being so new, but I didn't notice it at all. I picked up six items that I had shipped to me. A tip is to consolidate your packages, so you save a bit. She was friendly and helpful. As usual, you can pay by credit and debit cards, and cash. With credit cards, there is a small transaction fee attached, but it doesn't break the bank. There is plenty of parking at this loation. I placed all my packages in my car and happily left. The guy in front of me was still loading his items in his car's trunk as I drove away. I had a wonderful experience today and am thrilled that this service is available in my neighbourhood. Coincidentally, this location is a five-minute drive from home, so it's highly convenient for me to visit both locations. (311) read more

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I hate this company not going to lie. I pre ordered a book from Barnes and noble USA and so because of that the author was doing this pre order incentive where you get a free alternative dust jacket for the book. Now because I don't live in the us and it was US residents only who could receive this item. i used my cross border pickups for it to be shipped to me and I am not happy. The price they charge to deliver you something is ridiculous. $7.50 for package fee. I can see if I was picking it up paying this but for it to sit there waiting to be shipped fuck no should I have to pay this. $10.65 mailing fee like really it don't cost you 10 dollars to mail a fucking piece of paperb3causr that's essentially what it is. $2.36 hst because it wouldn't let me put 0.00 for the package it self even though it was free. So all together 20.51 for a free fucking item. Boy am I livid I will never use this damn company again. That's for sure. read more

Sadly, I've tried using these bums and they're just that, another dishonest crooked business cheating their own customers. No direct contact information for them anywhere on their website for their NYS location, leaving you to file for their registered business information, which I'm currently waiting on. Only contact is through their email which is slow and lacking in content, consistently being flagged as spam by my email provider. Looks like their domain has been flagged as a spammer, or people have reported them for spamming and their emails are constantly being flagged as spam and showing-up in my inbox. They provide no shipping rate discounts like so many others do, and thus charge you the full over-the-counter shipping rates when you need to shop anything across the border, which is ridiculously high. There's a horrible lack of shipping choices when crossing the border. Their system is so convoluted to do anything on it's actually quite pathetic. Looks like a system that was designed inhouse as some developer thought it should work for him/her, and not for the actual people trying to use it. Their invoicing system lack any type of notes as to what the litany of charges and fees are actually for, and no breakdown as well. Now for the really bad stuff. No contact information whatsover, so trying to reach them via telephone to find lost packages (yes, they keep losing peoples packages for no valid reason, even when they're clearly marked during their inbound process). Days will pass before any reply is received, and even that reply leaves you lacking for a more in-depth reply. And the last nail in their coffin. They have "a policy" that any and all items left with them after 60 days is disposed of. No notification from their system when items are received for you, and no notification when storage limits are approaching either. And the piece de resistance, this 60 day storage policy doesn't exist anywhere on their website either, so it's another way for them to steal your package. They've already stolen 8 packages worth a couple of hundred dollars, so I'm going to refer the matter to US Government Agencies to investigate and charge accordingly, then the lawyers can settle my losses in the courts. Hopefully the business registration information that they're legally required to file is all the lawyers will need to go after them to hold these crooks accountable. If they're holding packages for you and you have no problem paying storage fees while other packages are being shipped there for bundled forwarding to you, no-one has a problem with this, but when they're operating with make-the-rules-attitude-as-we-go-along and try to hide from customers and steal their packages without any accountability, there's another more serious problem here. I'm not the average dumb consumer that knows nothing about buying in another country either as I've been doing this since the 90s, but these fools need to get their act together before they find themselves in some serious legal troubles. I highly doubt I'm the first person they've cheated and stolen items from, and I know I won;t be their last either, but this crap needs to stop. DO NOT USE OR DEAL WITH THEM, PERIOD. read more

The staff here are so great! They're super helpful whenever I come in to pickup my American packages. read more

I loved this place when I desperately missed my American items when I couldn't leave Canada for 3 years. I even used them a few time for my business to courier items to the states. The prices were reasonable. But now I can leave, and for a mere couple hours of my time and a quarter tank of gas to travel cross to a USPS po box; CBP prices seem outrageous in fee hikes. And unless you read all the fees, they pile up and get you. Because they don't give you a bill of cost until you ask for one when you go to pay. And they were semi slow before with one day here and there. Now everything takes 3 days. I am not understanding the qualifications of higher prices for worse service. This includes slow email replies. I understand if you got no choice (I been there), otherwise, it's a nope from me now. read more

Sadly, an awful first time experience with this company. First time will be my last time. Their website states they will ship your package within 24 hours of receiving payment. I paid 8 days ago, and received an email today that there was an error in the amount due, and I have to pay an additional $11.90 and then my package will be mailed. I get mistakes happen, but how do you go from a policy of shipping a package within 24 hours of payment, to emailing to customer 8 days later asking for more money and package not shipped. Completely disappointed. read more

Would not recommend. Over the summer, I was looking into ordering things from US companies that charged outrages international shipping costs. Thinking that this service may provide an alternative to save a few dollars as a student sitting on 100k of debt, I am, retrospectively, forever in regret. They generate a "unique" address for you in Niagara Falls, but only provide you a unit number that corresponds with your account. That portion is free. However, the prices outlined on the website are not reliable. Based on my understanding, the price for the service would have included the duties and the taxes; needless to say, the pricing did not reflect that in the email confirmation that the parcel had been received. It's not too significant which is fine, but what I am most upset with is perhaps the customer service. As a first, and last-time customer for this pick-up service, I was unimpressed with the customer representative, Amy, at this particular location. While on the phone to request to have my item delivered as I live a 40 hour work week while attending full-time post-graduate studies, she was the least empathetic individual I have ever encountered. What might have surprised me the most was the storage fees; I was unpleasantly surprised when this was brought up. I admit that I have blissfully neglected to pick-up the item given my schedule, and have left it to sit for 5 months. Yet, having been surprised with a $30 additional fee for storage, despite not being notified, either through phone or by email, it definitely left an unpleasant taste in my mouth. I acknowledged that it was a mistake on my end for not remembering to address this within the past 5 months; with my unruly life schedule and the limited hours of operations, as a first time customer, it's deterring to have this as a "pleasant surprise." Although Amy was able to provide some of a discount to this unexpected fee, she was not empathetic to understand my perspective, my point of view, or how unfortunate it is for someone who is unaware of any of the details as put out by this company. What was felt, and what was understood was that, as a customer, it is my fault that I did not receive an email or any reminder for pick-up; it is my fault that I decided to use this service; and it is my fault that I have to work full-time just to support my studies. Yet, while this was my fault, she mentioned she had waived the fees for so many other individuals who had used the service before, and had never reinforced the storage fees until now. But why me? I'm definitely not impressed with the service I received, and I definitely will not be returning. I've recommended this service to so many others who also collect; either through FaceBook, local hobby groups and stores, or through fan-clubs. But needless to say from this experience, not only will this experience be shared with all other individuals who've thought about this company, but to rescind any positive feedback that I could have ever provided in the past. It's not okay. It's not right. It's a crummy feeling as a new customer. For all those considering this service, simply pay for those international fees; you'll save yourself the headache, you'll save yourself from feeling upset, and you'll definitely save yourself from having to deal with Amy. read more

This place has turned into a nightmare. We use cross border pick up a lot for our company, and we received a notification for a package received that we didn't order. We informed them that is wasn't ours; therefore we will not be creating a delivery request from Niagara NY to their Markham location. A couple of months later, we were forced to process the packaged to be shipped to Markham. They withheld our other packages and made us pay $50 for an Amazon package that wasn't ours. On top of that, we ordered a package from our supplier, and it was received in Niagara, NY, and we created a request for pick up in Markham. Six weeks later (no joke) have received no notification. We have been coming every single week, and they keep telling us that the system shows no request for the package. We still don't have our parcel, and we had to refund our client for their negligence. I hate this company with a passion! read more

I was skeptical to use this service after reading mixed reviews. But I am so fed up with UPS, I have no choice and gave it a try. I am impressed with the CBP service level and its reasonable fees. They promptly answered my questions via online chat and emails. I highly recommend CBP if you need something to send from the US. Both UPS and Fedex have really bad service and overcharge handling/clearing fees. read more