I paid to have a watch shipped from a service centre in Florida to my house. I tracked the package as it made it's way across the US to California. I made 7 phone calls during this time explaining my concerns to their various call centres in Central America. No help. I escalated the complaining on two occasions and sent several emails from their website with no response. After 3 more escalations and 2 months later the parcel arrived. To add insult to injury, in the last 3 weeks of the parcels journey they billed my account $8, $20, and $45 with no other explanation. Two more emails and the $8 and $20 have been refunded. But no word on the $45 even with two more follow ups. This is absolutely the worst service I have ever received. Parcels get lost, I understand, but their customer service is absolutely horrible!!! read more