My SRT Durango got side swiped. Because we bought it from Lithia, we called them and were told to…read moretake it to Hanks. I called and spoke to Brad and he said bring it right over and he'd take care of me. He called me the next day and said the estimate was done and had already contacted the insurance co., who sent their own estimator, and agreed with repairs. They started on it a couple days later and was done within 2 weeks. Because it is metallic black, I was skeptical of the paint matching. When I picked it up, it was sunny and the paint matched perfectly! You couldn't tell it was in a wreck or had been painted or that it was even in a body shop! Great work all around!

Horrible experience. This was my first auto claim so I did not understand the whole process. I…read morereally think Brad took advantage of that and whomever else was handling my claim. They come in like they want to fix your car and get you the most coverage but they really dont care who pays. They repaired my car and did all the supplement work without even asking me if that was OK. I thought that was illegal? So they called and said my car was ready and would not release my car until I paid an additional $950.00 and my deductible that my insurance did not approve and I did not authorize. I waited a couple of days to see if insurance would approve but I needed my car. I had to pay the money or I will still not have my car. Now I am trying to get my money back from my insurance and so far they r approving about $400.00 less than I already paid! Do not go to Hanks they will lie to you to get paid!

Had strange electrical problems with my 05 jeep wrangler. These guys isolated the issue and…read morerepaired at what I thought was a very reasonable price. Also did some other unrelated work for me. I've been back for other issues and am very satisfied with their work and charges. Hard to find someone to trust. I trust their work. Definately recommend.

Carmart purchased my vehicle after using the kbb link to sell my truck. I recently relocated and…read morethe truck was in the shop being repaired for damages from a deer. Since I didn't want to fly back and drive the distance to the East coast again I decided to sell the vehicle remotely. Initially we went back and forth over the price. I was offered more using the Edmunds site brokering the deal elsewhere however Carmart360 was closer to the shop doing the work and they did come up on their offer based on the Edmunds offer. We started discussing the sale price March 24, 2021. we agreed on a price and they took possession of the vehicle April 9, 2021. As I'm remotely doing this they sent the paperwork and I signed and returned it April 14th, 2021. They paid the lender next day, and the deductible to the autoshop from the sale price. Which was super great and so convenient. I was told they would send the remaining payout to me once they received the lien release from my lender. So I waited..... called and was told it's policy and their hands are tied. So I waited..... and I waited some more. I have contacted my lender and the dealership multiple times. Lender informed me they need a fed ex acct number to overnight and a letter from the dealer stating they would not cancel payment if title was released early. I sent the sales guy a text notifying of this. Asking to expedite the matter, I planned to use the payment as the down on my replacement. Today May 7th On star notified me the account on my truck has been cancelled in my name. Someone has purchased the truck. Yeah!!!! I called the dealership since I would assume they had the title as they sold the truck. Nope I was wrong and informed so. Here is where my 1 star comes in. 1.) They took possession of the truck almost a month ago. 2.) The attitude I got a month after they took the truck and I finally called to say I would like my money. 3.) I left both sets of keys in my truck and was informed only one was in there and I would need to pay out 250 to replace the second set. I was warned by other dealerships they pay slow but had I known I would have sold else where or picked up my truck. I also would not have suggested their buying services to 2 people. If I were ever to return To the area based off the conversation and attitude from Daniel, I would purchase elsewhere. However if you don't need the money within the next month and a half, and you want to deal with a whole lot of back and forth then it's maybe 3 stars. If you enjoy getting attitude from a used car sales manager when you call to figure out Why how They can buy and sell a vehicle before you are even paid out this is the place for you. ‍

My wife and I bought our new (to us) car here. They really were very helpful in the whole car…read morebuying experience. They priced the car we wanted very reasonably so we were very happy with that. The salesman was not pushy at all and was nice to deal with (which is pretty unusual for a used car salesman). So overall they are very good and had the right car for us.

I brought my F-250 here because my emergency brake is a rear drum. I brought my own parts from…read moreNAPA, they charged me extra for that, and when I left, I still had no emergency brake. But they charged me over $1.3k.... For nothing. I wish zero stars was an option.

We called them from the road because we found out that our brakes on our trailer made a scraping…read moresound. Since we are full time rv-ers we don't stay long at places so it is hard to find service who can help right away. They looked at our brakes right away and helped us buy the parts somewhere else in order expedite the process and the next day they changed out our trailer and truck brakes in a couple of hours. We were back on the road in less then 24 hours. Bravo and thank you!

They did work on my front end. 5 months later I was driving down the highway and my front ball…read morejoint snapped off. Luckily no one was injured. I called them and explained what happened they refused to warranty any of their parts or service. They also refused to fix it within a reasonable amount of time and told me the earliest they could get to it was two weeks later. Horrible job and horrible customer service.

During our move to Billings the transmission in my sons F150 went out. They diagnosed the issue,…read morehad the transmission rebuilt and got us the truck back in a timely manner. They have my business for years to come.

Ryan was very welcoming and knowledgeable with his products. With me being a non local I was very…read moreedgy about going to certain tire shops but Ryan made me Feel very comfortable that he was going to take care of me. I called quite a few other shops (6 in total) and Ryan gave me the best service and had the best prices. Thank you Ryan and the team

I bought news tires here last year and then moved out of town. Derek and his team made sure to…read moresend me a new tire when one broke down. They are honest, kind, and easy to work with. I highly recommend this company!

Our experience was fantastic! Cassondra was quick to respond to my initial inquiry. She went above…read moreand beyond to make sure I was comfortable considering a vehicle that I hadn't test drove yet. I appreciated the extra effort of sending me exterior and interior videos of the car, and honestly pointing out any potential issues (chipped paint, small scratches). I didn't feel any negative pressure and when we wanted to move on the vehicle to purchase, she made it happen that afternoon. Beside the fact that we were very relieved to find a reliable vehicle, we were so grateful for Cassondra's hard work and friendly personality.

Horrible experience. Long story short...they put Class C tires on my F250 when it requires a Class…read moreE tire. Which is a ridiculous mistake that could've killed me. Never use this company.

I am new to town and was looking for an oil change place. This location is awesome. It's a little…read moresketchy with the parking because it's so close to Grand, but you can safely wait behind another car in line if they are busy. They had two bays going at once and I only had to wait about 15 minutes. Heck! It wasn't bad at all! I went and bought Chick-fil-A before going and sat there scrolling on my phone! Easy peasy! I had my pup with me and was able to stay in the car the whole service. Thank y'all! You're my new favorite car people!!

I witnessed an upset, lost, and very elderly women scream at your staff. It had nothing what so…read moreever to do with you guys. She had bought a newer Subaru and didn't understand all the new gadgets. She was asking for someone to show her how to work just about everything. Your men were so patient and kind! They listened and then offered a free curtesy inspection. Your guys treated her like I would want my elderly mother treated. Told her about the free ice cream and coffee available in the A/C. She calmed down right away and showed remorse and said she was sorry for how upset she was. I watched them wash her windows, vacuum the inside or the car and check anything and everything they could. Every time I go here, I'm amazed! Way to hit the points that matter! I use a different location every time for my oil change and it's always amazing! We love master lube! Great job guys