Today was my first visit to the eye doctor. I had filled out the required forms beforehand, clearly indicating that I did not want to do the two optional tests that cost $39 each. However, when I arrived, the optometrist performed these tests without asking, and I reluctantly agreed to pay the $39 for each of them. Thankfully one of the machines was broken so I only paid $20. Next, we moved on to the contact lens exam, which was the main reason for my visit. I had requested my contact lens prescription both on the phone and in person. Unfortunately, during this part of the exam, I felt extremely rushed. The optometrist barely gave me two seconds to decide between "one" and "two" I was disappointed by the lack of thoroughness. Even claiming that my eyesight had improve by .25 which it's such a small amount that if she hasn't rushed me then it might have been + .25 and not -.25 The rush continued, and I felt like I blinked, and I was already being ushered out of the office to pay. To make matters worse, when I reviewed my bill, it was surprisingly high. I noticed that the invoice separated the "eye exam" from the "contact fitting," even though there was no actual fitting done. It seemed like I was getting charged for two different exams instead of one. The optometrist simply relied on the machine's prescription, didn't give me time to respond, and handed me contacts. To add to the confusion, she mentioned upgrading my glasses, even though I know that glasses and contacts require different exams. Which led me to believe they mislead me and perform "both exams" without my consent. Which is what it seem to be reflecting in the itemized invoiced I requested This experience left me feeling like I had been taken advantage of, and it was unlike any eye exam I've had in my 15 years of wearing contacts. To top it off, the original invoice had an error, with the receptionist mistakenly listing a one-year supply of contacts instead of the six months I requested, and she didn't even offer an apology. Needless to say, I won't be returning to this eye clinic, and I'm considering switching back to Visionworks, where I've had better experiences in the past. read more

Great visit today. Excellent customer service provided by both Dr. Adamich and Alicia. Eyes checked and new order (frames and lens). Dr. Adamich was professional and knowledgeable. Alicia was patient and provided helpful assistance with eyeglass selection. read more

I just started visiting A Visual Affair a year ago because of headaches! Dr. Newark Bindal is very much an expert in the field. Is very down to earth, answers lots of questions (as I had tons) and is very efficient ( never long waits)! Shout out to Kieran for helping select the most perfect pair of frames for my prescription lenses! Entire staff is awesome! Great location! They take most military and Federal insurance! read more

A Visual Affair - Great selection of beautiful designer glasses! - Optometrists Near Me - Arlington, Virginia

I have been a patient for over 15 years! The staff is AMAZING! The doctors are AMAZING and I can't say enough about the vast and fashionable selection of Eyewear!!! It is always a great experience when I visit! read more

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I moved to Arlington in 2023 and been here for two of my annual exams. Easy to schedule appointments and friendly staff.

Elizabeth and Bianca are the best!!! Dr. Bindal is an excellent provider. He always makes me feel comfortable.

Fast, helpful, professional care and service. Bianca was really helpful in finding the right combination of lenses and frames.

The good: Dr. Shannon Lee was very nice, patient, and helpful. The bad: - Terrible price transparency practices. If you do go, please be sure to ask for a full list of potential prices upfront, or you will likely be surprised at checkout. - Staff who have a very hard time taking no for an answer when saying you are not interested in purchasing any glasses. I'm sure this stems from poor management (i.e. see unprofessional and defensive responses on reviews, especially on Google Reviews). + the canary in the coal mine: they're buying their good reviews. During my appointment I was offered a $25 Target gift card if I left a good Yelp review. read more

I would not recommend this location. You should review the refund policy for all eyewear purchases.

The entire staff is amazing and I had an incredible time. This was my first ever eye exam and I felt comfortable and well taken care of. Dr. Bindal and John are extremely friendly and professional I highly recommend coming to A Visual Affair for both of their services! read more

Neeraj Bindal did a great job of testing my eye health and getting me a prescription. Bianca did a great job helping me buy glasses.

I the staff here are really great, good customer service, Barbara Stanley I give it 5 stars read more

I am a retired Dentist. I was on vacation in the DC area and accidentally stepped on my glasses! I was lucky and found this glasses facility and asked if someone could help me. The receptionist said that the Doctor was not in yet, but one of the nice assistants said she would try and do the best she could. After about 5 minutes, she came out and my glasses were like new!! I tried to offer her some renumeration, but she said no and was just happy to help. What a great experience and wonderful to know there are still extremely nice people in this world. read more

I'm still a patient here and still do not have any complaints! I come every 6 months and it is quick and efficient. They have handled COVID-19 reopening with ease. Masks are required and gloves are not permitted inside. I have witnessed them sanitize equipment before and after use. This was also the standard prior to covid. If you're looking for an office that's professional, well organized, and efficient then I highly recommend. read more

Elizabeth is literally the best! She was super informative and provided me with a variety of frames within my budget that matched my personality. Love it here! read more

The staff that assisted me today was very pleasant and they valued my time as they were very prompt with my appointment. I was able to get everything done within a timely manner and I was met with very kind words. read more

I have been to a Visual Affair multiple times over the years for my annual check ups and the high quality of care has remained consistent. My appointment always begins on time and the staff is always kind and supportive. Everyone pays much attention to detail from making sure my prescription makes sense for my lifestyle to hand picking frames that match my style. Thank you to everyone I have interacted with there! read more

There are so many reasons to write this review. My son and I are both patients. Everyone is so helpful, accommodating and genuinely nice. Helen worked with my son to get his testing and had him laughing. She made him feel comfortable and he said he likes coming here. It was so nice to see office staff that work with both adults and kids equally well. Dr B takes time to find the right prescription and listen to any concerns. They helped us find just the right pairs of glasses and order our contacts. I highly recommend coming here! read more

Prompt, courteous, informative service. They performed tests, explained results and recommended a follow up visit. read more

It's so disappointing to have to update my review to share my/our UNACCEPTABLE customer service from the young man who fitted us for our glasses on both visits. I noticed during the last visit that I handed him my license and when he was finished with it, I reached to get it from his hand and he intentionally bypassed my hand and placed it on the table in front of me. I was bothered, I admit but, I chose to overlook it and thought it may be an isolated issue. Well, when my husband and I returned today to pickbup our glasses, the same young man was sitting at the fitting desk and so, I spoke with him and gave our names and he went to get our classes. I also reminded him about our gift cards that we didn't get on our first visit. He came back with our glasses and I reached for mine and he bypassed my extended hand and placed them on the table in front of me. He walked away and came back with our gift cards and I again reached my hand to retrieve them and he bypassed my hand and placed them in front of me on the table. After he assisted us, he hung back away from us and watched us leave. I shared my displeasure with my husband and he said, he experienced the same disrespectful behavior from him the last time we were there. And this is why we have decided to make this visit our last time doing business with such a beautiful and pleasant establishment, - Visual Affairs in Arlington. The front of the house is crucial and it goes hand-in-hand with great customer service! Showing us the same courtesy and respect is a must to have our repeat business and positive feedback. I refuse to travel and pay to be mistreated. 1 rotten apple can and will spoil the rest. By the way, we do love our glasses. read more

A Visual Affair - Eyeglass case. - Optometrists Near Me - Arlington, Virginia

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Very professional and friendly staff. Answered all questions and took the time to explain coverages and frame options. Would definitely recommend this business. read more

The service, ambience and the quality of care is Top notch at A Visual Affair. Elizabeth was patient, very helpful, and supportive during my lovely visit. Of course I'll be back! read more

I really enjoy Dr. Bindal and the entire office staff. They are friendly, responsive, and always professional. They have office hours after 5:00 pm which I really appreciate. The space is really nice and welcoming. Dr. Bindal takes great care of my eyes and it's always an enjoyable experience. read more

wonderful experience and top notch customer service. The doctor was accommodating and very knowledgeable . The staff are friendly and professional- Mae and Kaliya were so helpful - Im happy with the care received ! read more

I just purchased another pair of glasses with Elizabeth at the Arlington, VA location. What a wonderful experience from start to finish. Elizabeth is honest and understands how glasses should look and feel. More importantly, she makes sure you are 100% satisfied and wants you to feel great about your new frames. I have been working with her for 10 years and will only consult with Elizabeth when I need new glasses in the future. read more

I was able to get a same day appointment for an annual eye exam. The staff was efficient, helpful, and kind. Thank you!

elizabeth was so helpful, stayed late for me to help make sure I got what I needed. Top notch service!

I have been a patient and eyeglass customer with Dr. Bindal for over 17 years, first at his DuPont Circle location and now at Pentagon Row. He is utterly professional and a pleasure to deal with, and has helped me both manage my eye health and find many wonderful pairs of glasses. Every prescription I have gotten measured by him over almost two decades has been spot on, and every pair of glasses I have bought has been high quality and well fitted. Maybe the best testimonial I can give is that I started out buying cool-guy 20-something fashionable glasses and sunglasses. Now I get 40-something dad reading glasses. Sunrise, sunset! I recommend Dr. Bindal and A Visual Affair highly and unreservedly. read more

This was my second visit to a visual affair, and I couldn't recommend them more highly! Super professional, doctors and over all lovely staff. Everyone is really friendly, the visits are efficient and they are super helpful with any questions! I was able to schedule this visit quickly, and they are generally easy to get a hold of, responsive to emails, phone calls, etc. Highly recommend and will continue using for my annual eye exams, contacts and glasses! read more

I had a very good experience doing a routine eye exam as a new patient at A Visual Affair last week. Scheduling was easy, as was filling out forms online. They reminded me of my appointment several times. The office is welcoming and runs efficiently. The healthy eye exam by the technicians seemed thorough (and they are very nice) and the vision testing and talking about options with Dr. Bindal was exactly what I'd hoped. He was patient with my questions and helpful with his suggesions. I am going to return for a contact lens fitting. I would definitely recommend this dr/office. read more

I really like the experience at The Visual Affair. My husband and I walked in without an appointment to look for new eyeglasses using a prescription from a different provider. The staff helped him to efficiently select attractive new frames which arrived quickly. I later went back to see Dr Bindal to have my first ever eye exam. He was thorough in his review and exam. The appointment felt personalized and efficient. His staff is wonderful; including Mae who helped me to select a pair of polarized sunglasses. The care and frame selection are high quality read more

Dr. Lee is amazing! I loved my visit. She fitted my contacts perfectly and found my new prescription out right away. Front desk staff young lady was super sweet and helpful! Thanks so much for an easy, no-hassle visit. read more

I had a great experience at visual affair. It was my first time getting an eye exam in the area and would absolutely recommend. They are attentive and detailed. read more

Fantastic care! Highly recommended for quality customer service and personalized experience! Everyone was very professional and super helpful! read more

Dr. Bindal has been my optometrist for a while now. He listens to my concerns, is realistic, and provides me with sound recommendations on how to move forward with my eye care. Kieran (Sorry if spelled incorrectly) was great in providing information regarding contacts and eye glasses. He broke down pricing down to the tier level for possible combinations for my new glasses based on what my insurance covered. He also helped describe the differences between the glasses from the office and if I were to go to a third party source. The honest feedback helps me with choosing what avenue I would like to take. I will continue to place my eye care here w Dr. Bindal and hope to see improvements in my eye conditions. read more

Dr. Bindal and his staff are very professional and friendly. I've got 3 pairs of glasses from them and all are calibrated precisely to what I need! I also come to them to do my regular eye test. Great experience all along! read more

the receptionist was great as well as the technician. the optometrist was great too. just a recommendation to slow down though - its a lot of info for the patient to process, so felt a bit rushed. but overall she was knowledgeable. the feel of the shop was very welcoming. I'd come back again! read more

I came here this past Sunday to find a pair of glasses. I was kind of in a tizzy about it as my prescription changed a lot, I could barely see at night, and I was anxious about the style frame that would accommodate my prescription. I get annoyed when people talk about how terrible their eyes are or how strong their prescription is. Until your frames are limited because of your prescription, keep your belly aching to yourself. But, I digress. The receptionist appeared to be the only one in at the time we came and she was really helpful in helping me pick out a style I liked. This shop is for those who want a trendier look without being too outrageously expensive. For the most part I would say they hover in the upper 200 to 300 dollar range. They have a lot to choose from, many different shapes and many different styles. I can say that their selection is probably the most diverse (i visited like 5 or more other places before coming here). I settled on two options because I wanted to come back next month and get a second pair. I paid and skipped to my loo out the door and to the car. It wasn't even an hour before the receptionist called and said they could not put my prescription in either of those frames. I came back and worked with John who is the optician and practice manager. He was really helpful and really put me at ease as I was pretty anxious at that point. I don't think I'll go anywhere else for glasses and I'll be back in a few months for a second pair. read more

I went in for contact lens fitting. I can't say I had great experience with them. The receptionist could be more friendly, maybe that's just the way he is. The technician didn't seem to care. The optometrist was nice and knowledgeable though. However, I felt like everything was very rushed. Additionally the equipment used seemed outdated. I had ordered a yearly supply contacts through them and they have yet to be shipped. Its been roughly 2 weeks. Out of pocket prices were quite high as well. read more

One of the best eye doctors I have been to. Very thorough in describing my treatment options and was extremely friendly. Very pleased and will definitely continue coming here read more