Andy, the owner of A Touch of Fire, was able to help me quickly and affordably when my gas water heater died. From the time I first contacted him until I felt hot water from the faucet again was less than four hours. All of this for a very reasonable price for the great quality of work. I highly recommend Andy and A Touch of Fire for all of your natural gas/propane needs. read more

Poor customer service and lack of professionalism. We will never use this company again. It has been over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service. read more

I really cannot rate this business because they will never return my call. My gas logs will not come on. I have called them three times and left messages and no one has returned my call. I will leave another review after service is performed. read more

quick to respond and quality of work showed before an after pictures and could definitely tell difference! read more

A Touch of Fire - Crown repair - Fireplace Services Near Me - Seneca, South Carolina

HORRIBLE experience!!! AWFUL customer service after the sale! VERY UNPROFESSIONAL! Please read all of this. What started out as a good experience on the sale and install, turned out to be HORRIBLE customer service after the install. Quick to install and get a check, but they will string you along and lie to your face about repairs and service afterwards. My logs never did not work correctly after they were installed on 12/16/23. And they still don't because they refuse to make them right and do what they said they would. Andy even had the audacity to insult me in my own home by saying it was "operator error." Well, it is not rocket science to push two buttons on a remote control to start gas logs." Yet you insult me by saying it is "operator error". You can't get much more unprofessional than that. I have been dealing with them since 11/25/24 to get the logs fixed. Documented text messages and call records to prove it. They said they would order a new burner, yet they still have not done anything. Most recently, starting in January and before our record freezing temperatures, ice storm and snow storm, during yet another service call where nothing was fixed, Jeremy confirmed the burner did not work correctly. Tamara said she would "make the executive decision to order the parts to get them fixed." A week went by, no call back. I had to call them. I was told the parts would be delivered in a week. A week later, no call back. I had to call them back. I was told the parts were delayed due to the weather and would be in the following week. A week later, no call back! I had to call them back, AGAIN! And AGAIN! And AGAIN! 29 text messages and 29 phone calls from 1/12/26 through 2/4/26 alone. Please look at the bad reviews and the reasons for those. Then look at how many of them they claim they never did business with and/or had no record of. Seems to be a pattern. They will string you along after the sale if something does not work. read more

I have rarely been this disappointed in a local business. I Hired this company in Sept/Oct 2024...to have my chimney lined. Andy came out and came across as a knowledgeable chimney contractor. I would like to give ZERO STARS! I was told that my chimney box needed new bricks. So fine, I agreed and paid half down. It took a LONG time to get the bricks in and when they came in they were not the best brick for the walls of the box. (His Mason even told me this at my house.) Andy told me that they were "better" than the thinner wall bricks but I did not want the look. So I waited another 3-4 weeks for the thin bricks to come in. (due to availability) I even called Yoders and they do not sell firebox bricks according to them) (on top of everything, it was clear that Andy did not like me calling to 'check in' as much as I did. I was ALWAYS respectful to him and to his Admin person. On top of all of it, people kept showing up on the wrong day when I wasnt there. (video door bell) Keep in mind I paid half upfront...I paid too much for mason work where Andy was never even here. Andy told me it would be up to 3 weeks after the mason for him to put in a liner. This was in Nov/Dec. I have not heard from Touch of Fire (or whatever they are called online) since. I have waited and have heard NOTHING! I then went to the Chimney Sweep Guild (https://www.southcarolinachimneysweeps.org/member_locator.html) and they (Touch of Fire) and Andy are NOT listed. I made an additional call to a past Guild President and he had not heard of this company and gave me a place to go and find certified chimney sweeps. Also gave me better options than a liner. After paying half down, Andy has not shown back up or even called. This is a company I will NEVER recommend to ANYONE. So I had had to call another company to come in a finish/fix what was left undone. (they are true chimney sweep and repair specialists) So disappointed!!!! in TOUCH OF FIRE - AND ANDY read more

Zero stars. They came out to diagnose the problem, charged us for the visit, promised to fix the problem and have the cost of the first visit count towards the repair, then never returned our calls/texts. This has never happened to us before with any other contractor. Highly unprofessional. Do yourself a favor and stay away from this business. read more

ZERO! The fireplace I bought from him stopped working 10 months later. He ran the propane lines and Robert, who works for him, did the install. Andrew will not return my calls (I started calling in December) and I've since found other review sites saying he does the same thing to others. Our warranty ran out within the time constraint but being unable to get in touch with Andrew (who HAS to be the one to contact the company) the warranty ran out. I'm not even sure he's still in business. BUT IF HE IS...just don't...unless you're prepared to face the same outcome I have, or maybe worse. After all, gas is explosive! read more

We do NOT recommend fireplace repairs by A Touch of Fire. We were quoted a price for repair, which included the specific parts because one in particular is expensive ($300-$500). When the technician came today he was able to repair the fireplace without replacing the expensive part, but we were still charged the entire amount. Then when we questioned it, the owner lied and claimed he was onsite (he DEFINITELY was not), and claimed that the repairs had all been completed as per the original agreement. Unfortunately, we have our copy of the original invoice with the parts listed AND pictures of the parts that were replaced, which doesn't include that expensive part. Basically, we paid about $100 for the parts, and $600 for ONE hour of labor, in addition to the fee we paid previously for the diagnosis. We are extremely dissatisfied and disappointed with these business practices. read more

Andy is the best for all your fireplace needs. Quick, prompt, on-time service that is well appreciated. Great guy, honest and polite. He's the best!! read more

First, Andrew showed up with a face mask....#1 big time important during these challenging days. We built our house 4 years ago and from day one have had a problem with our gas fireplaces (2 of them...both installed wrong)...Andrew came out, found the problems...a few big problems, that had to do with the initial installation. A life saver.... Do you want someone who is knowledgeable, not going to up sell you, is ethical (and oh gee, cleans up as he goes....another biggy in my book) then Touched by Fire is the Fireplace Service for you....AND DO ask how the name for the business came to be! You will love the story! read more

great experience and very professional experience and very honest cristian people.very clean an well mannered respectful and not pushy.explains everything in detail.the quality of there work is outstanding and always cleans up after there finished,gave us veterans discount and saved us lots of money.saved our chimney and updated at same time.highly recommended, read more

Absolutely amazing job with my mother's chimney in Anderson. She said he was prompt, professional, and gave her before and after photos of the chimney. She was so pleased and started building a fire right after he left! Will certainly use again and recommend. read more

Wanna say "Thank You" to Andy- Owner of A Touch of Fire for his amazing customer service! Something that is often lost in today's society. I was recently referred to Andy by O'Kelly heating & Air. I needed him to take a look @ a fireplace that wasn't staying lit. Andy was extremely helpful and knowledgeable. He was extremely prompt & handled the job the same day. Now here's the part that blew me away- not only did Andy fix the problem by a little adjusting, he did this at no cost. That's right no cost to me. Now, I do wanna be clear. He was in Westmister, working on another job right down the street, the adjustment took only a few minutes, and my renter tipped him for his time, but I don't believe he's in the business of working for free. He was so light hearted about this easy job and had such an amazing attitude, I guess he just didn't feel right about charging me. That's a hell of a nice gift! Very much appreciated and will not be forgotten!! After talking with Andy about this, we discovered that we both graduated from West-Oak, I knew Andy's brother. Andy went to Clemson, I went to The Citadel, we chatted about football. We ended up having a few laughs over the phone and sparked up a professional friendship. Can't speak highly enough of Andy's character, his fantastic sense of humor, his professionalism and his work ethic. I'm so glad I was referred to A Touch of Fire. I feel like I've made a new friend and an honest business associate. That in and of itself is priceless! Thank you Andy! Appreciate you! read more

I am extremely satisfied with the service that I received from Andy . The receiver in my gas log fireplace for my remote control went out and he was most helpful to get a new one and installed it quickly before the really cold weather came. I would recommend A Touch of Fire to anyone needing help with their gas logs. Thanks Andy Susan K read more

I cannot praise Andy and his team enough for the fireplace installation at our home. We procrastinated over three years on converting our ventless firebox to a vented system through the roof. Regrettably the fumes in the vent free system were way too much and flat out dangerous. Andy.'s Team did a remarkable job replacing the firebox, cutting through the attic and roof and at our request replacing our dated fireplace surround with a beautiful stone all the way to the ceiling. Throughout the entire process Andy was there to ensure things were done properly and in accordance with the rock bottom price he had quoted. Despite the best of intentions, some minor damage was incurred in our ceiling during the install. Within an hour of finishing their install, a drywall specialist was onsite and repaired and painted the damage completely and at no additional cost. We are sorry we waited so long to contact Andy. Our new stone fireplace works perfectly and is absolutely beautiful. Thanks Andy! read more

Benjamin came out for A Touch of Fire to service our gas logs. He fixed the problem and was able to provide us with a new remote for turning on and off the fireplace. I'm so glad that we found this service and will definitely use them for all of our future gas needs! read more

Andy was very professional. Very helpful. Extremely honest. I would highly recommend this company!

Andy, the owner came out to do a repair for me and I ended up having him do a lot more. So glad I replaced my old gas logs. Andy pointed out a problem that could have been a fire hazard. Thanks again for a great job!! read more

We recently called 'A Touch of Fire' for service to our gas stove. Andy and Ben worked very hard to order and install a valve on our older model of stove. We were so pleased with their work ethic and explaining the problem that had to be fixed. This time of the year was unusually cold outside and they were extremely busy, but they got the job done. Many thanks to Ben and Andy! read more

When we started the effort to get the logs, Andy was right on it. He came out that same day and installed the logs and set up a time for Suburban Propane to come and set the tank. Everything just fell into place and has been beautiful. This morning, we turned them on and they warmed it up quickly! We definitely recommend Andy Elrod at A Touch of Fire. read more

Andy & crew came to repair my chimney and install a wood stove insert He bought on my behalf at the Patio & Fireside store in Seneca, SC. Due to a mismeasurement on his part, the larger "surround" was not ordered so the stove with the standard surround did not cover the fireplace opening. He promised to order and install the larger surround. He did neither - despite my following up with dozens of phone calls over 3 months or more. His crew's 'repair' of my chimney has proven to be a shoddy, faulty repair which became evident after some heavy rains. So, despite my paying him promptly, I have yet to get a larger surround (stove is useless yit) and I'll have to have the chimney actually repaired by another contractor who is actually competent. Avoid this outfit! You'll get a lot of fast talk and promises but you may end up screwed like I was. If you use this company, do not pay all you owe until you are fully satisfied; after he gets his money you na not get him to fix what wasn't done exactly right. read more

As always, a great experience with A Touch of Fire. We cannot recommend them highly enough and Andy has serviced our fireplaces at another home for over 10 years. We urgently needed two sets of logs replaced at our home in Highlands, NC. Not only did Andy drive up to assess our needs, he also drove to Florida to pick up our logs and installed them within 4 days! One set of our original logs had been incorrectly installed with a natural gas burner by the builder vs a propane burner, which Andy corrected with the new set. He swapped out both fireplaces expeditiously, neatly and was able to remove almost all the soot build up caused by the wrong type of burner. This is the only company we will call for anything pertaining to gas. read more

Andy is the best. He completely fixed two of our fireplaces that were installed incorrectly by others. He is efficient, professional, and his work is top notch. read more