We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

A technician from Arlinghaus HVAC was assigned to inspect my AC system because I was signed up for…read morea "Happy House Program" it was included in the membership. My system was running well and did not need any service, when the Technician left, my system was not operating the same as when he started, My Central Air was not cooling my house and the system blower sounded different. I have lived in my house long enough to know how it sounds and feels, The person who worked on my system created the problem in order to create a service call and an unnecessary bill for a problem that he inserted. This is not the way to maintain customers or good reviews. If your service is not broken, the service person should not be out generating revenue. I was very concerned when he was measuring the amount of Freon as I heard a loud hiss as the vapors were being released. BTW, the same service person bypassed a safety cut-off device in my furnace last winter and, I had to buy the electrical device and reinstall it for the safety of my home. I am very dissatisfied with their procedures.

After interviewing four other plumber companies, I chose TJ's Plumbing to replace the main…read morewaterline to my home. The owner came to my home examined the job, told me what was wrong and explained the process. He told me what materials he would be using and a timeline to complete the project. His quote was not the cheapest and far from the most expensive. On the work day he showed up on time. Mapped out the project and started. Since his crew is experienced they quickly dug the trench and replaced the line in a matter of hours, (not days that some others estimated). Tj who is a very experienced plumber did all of the connections himself and double checked everything. Then they poured a bed of sand around the line to protect it from rocks and stones. Next they carefully filled it in about 6 inches at a time compacting it so the ground wouldn't sink later. Here's why I chose TJ's Plumbing ... 1. Reasonable FLAT RATE price 2. Proper materials used. 3. Experienced plumbers did the work 4. Owner oversaw the entire project 5. Work done in a timely manner 6. Professional workmanship 7. Cleanup done after completed.

From the owner: As your trusted plumber in Erlanger, KY, TJ's Plumbing Installation and Repair takes pride in being…read morea locally owned and operated business that prioritizes attention to detail and exceptional customer service. From water heater installations to drain cleaning services, bathroom remodels, and more, we are dedicated to providing top-notch plumbing solutions for your residential or commercial needs. With expertise in hot water heaters, water lines, toilet replacements, and a range of other services, we are your go-to plumbing experts in Erlanger, KY. Contact us today!

The builder of our townhome in OTR put our furnace and AC on the second floor to get more airflow…read moreto the third floor. We ran into a problem with the AC drain overflowing to our kitchen ceiling in the second floor. We called Tarvin for help as we needed someone soon. Dave came over the next day and we got service at a reasonable price. Dave not only fixed our problem but spent time helping us figure out how to prevent the issue from happening again. He took us step by step through the process and even explained that it's actually pretty normal to have some buildup in the pvc pipes from dripping water lines. This was above and beyond and much appreciated. And we weren't gouged the service. When this happened we were concerned because we have had bad experiences with plumbers in the past. Tarvin is our go to plumber from here on out.

Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

we used this company for some under sink lines and shutoff valves and installing new faucet. The…read moreguy showed up the exact time that he told us and did a great job! He was so friendly and explained everything so good and the price was very good compared to some others we talked to. I would recommend them to anyone!

On July 2nd, a Saturday, we called in the evening to the emergency line because there was overflow…read morefrom our basement floor drain. A man came out an hour after we called and assessed and said the floor drain need to be snaked. He did that and found a single baby wipe and said that was the issue. I expressed concern of the upstairs bathtub and upstairs bathroom sink draining very slowly. He glanced at them, not taking apart anything or using the snake, and said that slow draining tubs can be normal. I'm talking when we shower it fills with water and takes at least 2 hours to drain, which I told him. $375 and 30 mins later and he was gone. Tuesday the bathtub, bathroom sink, and kitchen sink would not drain, at all. The floor drain was still backed up. I called at 2pm and spoke to the receptionist. I told her the story and how the issue wasn't resolved and I would like someone to come out again. She said she would give the message to the plumbers and have them call me back. The whole day goes by and I don't get a call. At 9pm I call back and the on call person picks up. He apologizes and said he thought someone had called me back. I told him no and he said they had planned to be there the next morning (Wednesday July 6th) at 9am. I called into work and said I would be late so I could be here to let them in and see what went on.  The next morning they show up promptly at 8:45am. Two men, the original guy and another guy, come in. They start with the kitchen sink which has 12 inches of water sitting in it that hasn't drained in over a day. They take out everything from under the sink and get their very tall bucket which doesn't fit under the sink hanging halfway under the pipe while they take it apart. I offer my smaller bucket which would fit nicely but they said there's would be fine. I'm sitting in the living room just watching and all of the sudden water starts pouring out and their bucket has fallen since it's too tall. Water is pouring out all over the kitchen, into the living room, and through the floor into the basement. Man #2 says "oh let me go get A TOWEL from the truck." Meanwhile I'm scrambling to collect every single towel we have in our house to clean this up. As if a single towel would do it. I used 14 towels between the 3 rooms. When I went downstairs to get more towels, it was as if it was raining. Water was pouring from the ceiling all over the floor and my belongings. I am clearly frustrated as the home we've lived in for 9 days has water pouring out all over it. I cleaned up the mess and at this point I have to go to work. They are now in the bathroom running a snake through under the bathroom sink. I ask them to call me when they've finished to tell me what all went on. The day went on and I never got a call. I called at 12 noon and spoke to the original man who came out the first time and the second time. He said they ran an snake down the bathroom sink pipe and there was a big clog but now all was well in the world and they ran the water for 20 minutes with no back ups.  That same evening I decided to take a shower in the upstairs bathroom to see how it worked now that the clog was gone. Needless to say the bathtub was completely full and my shower lasted all of 5 minutes. The tub took 3 hours to drain 8 inches of water. I sent a photo to the number of the original guy and asked if they tested the bathtub water because if they did they would clearly have seen the issue wasn't resolved. Never got a reply from him. The kitchen sink hasn't clogged again but the bathtub still won't drain and now this evening there is a sewage water from the outside pipes pouring into our basement from the floor drain (see attached video). I have tried and tried to get this issue resolved but we are increasingly frustrated that we spent a large chunk of money on your services that didn't yield a resolution.

Everything went quite well. The communication was smooth and the overall service met my…read moreexpectations. There were a few tiny hiccups along the way, but they were handled quickly and professionally. I really appreciate the attention to detail and would feel comfortable using the service again.

Joys of home owning. Had RBS come out for plumbing this time. Not sure why my first review was not…read morerecommended for the electrical work I had done. My main valve into the house was badly corroded. Rob put in a new valve and a PRV. Work done quickly and very reasonable. Once again I can't say enough good things and highly recommend !!

Called Rotorooter on Tuesday morning and got the repair on Tuesday afternoon. Zach Wilkins was…read moreincredibly helpful, kind, and professional. We had a gutter issue on the exterior of the house and he, for the most part, fixed our problem. Although he was not allowed on the roof, company policy, he told me what I needed to do to further fix the issue. Would call again if I needed help with this kind of issue.

I had a tech scheduled to be out here between 11-3 today and was told I would receive a text 30…read moreminutes before they arrived. At 2:45 I hadn't heard anything and called. I was told that they wouldn't be out today and I could reschedule. No initial contact from Roto-Rooter. Poor customer service and poor work ethic. Never even calling them again.

Answered my message quickly. Kept me informed as they were at another job. Let me know when they…read morewere leaving that job and headed my way. Showed them my plumbing issue and he told me what was needed to fix, and followed what they said. I am up and running now and will use again for our water softener project. Price was where I thought it would be for a Saturday job that took about 3 hours.

Dean and team were meticulous, honest, and utmost professionals. They fixed our ceiling beautifully…read moreand we are delighted. Highly recommend!

Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was awesome! He was able to provide a flat price for services (no chance for upsell/price…read morechanges) worked with our availability (came in the evening after work) and did great work!

Had an emergency situation and was given the name of this company…read moreThe gentleman arrived, evaluated the situation, and Fixed the issue all one explaining what it happened why it happened and what could be done to prevent the problem in the future This is the kind of service everyone wishes for in today's world

Great and prompt service and installations! This young company has restored in good service in the…read more"trades". Every member of the staff from owner to technicians are lovely, efficient and all around a pleasure to work with. And the work has always been top notch. Highly recommended!!!!!

Fayette wanted to charge me $639 to add approx. 3lbs of refrigerent to my system. This is an…read moreincredibly simple service to perform and a 25lb tank of 410A can be purchased for under $300. They are taking advantage of people who don't understand how to perform this service by charging exorbitant prices. Aside from their prices, they were going to just add THREE lb and be on their way without even mentioning the potential of a leak or any option to locate, repair or mitigate the underlying issue. This may or may not be typical of HVAC service providers in the area, but it's a pretty pathetic standard of service. I typically use E&E Heating and Cooling but decided to try Fayette because they were able to be there sooner. I've decided to wait for E&E. Ed is far more reasonably priced and truly makes an honest effort to take care of his customers

They were horrible took my drain hose off and put there contraption of according and tape that came…read moreoff call twice will not answered back,and didnt set controls right, cost me $300! Issue still there