These folks are honestly terrific . They communicate and follow up better than anyone I've had so…read morefar .... I called about a problem with my hot water heater and they resolved it quickly and called me back to ensure all went well .... How great is that ... simple but rarely done other than a random request for an on line review ... no this was actual phone call to follow up ... I couple happier ... oh and this was for a hot water heater they installed which was also done quickly , professionally and on budget with exactly what I was quoted ... these folks are simply the best

I needed a new boiler, fast! I got four quotes and A&R was very competitive so I choose them. Glad…read moreI did as their work is exceptional. From removing the old 1960 boiler to putting in a state of the art 5 zone system with professionalism and class. I would recommend this team for any work you need. Plus they helped me get an energy rebate from Cen Hud!

Young guy just starting out as a plumber. I had some doubts about him only because I thought he was…read moreinexperienced and could have easily done the job poorly. But, he proved my opinion totally wrong and provided me with great and courteous service. I recommend him over many previous plumbers I have had to deal with.

From the owner: I’m an amazing person I will go by what you can afford you buy materials for the job and all you…read morepay for is labor I also do mechanic work also and can do pressure washing and window cleaning

Rapid reply. Tech (Jeremiah?) knowledgeable and flexible. As far as value, expected results but at…read morea premium price.

They came within a few hours. Very affordable, no hidden fees. Matthew was very professional and…read morefriendly. Would hire again.

We had unseasonably cold weather for a stretch of two weeks this year. My heat stopped working in…read moremy upstairs the Dec 30th and every plumber in town didn't consider it an emergency, since it was just before the New Year and I had partial heat in my downstairs. They all said to call back in three days and set up an appointment then. John was the only person willing to come out on the weekend and take a look. It turns out my pipes had frozen in my attic and if I waited three more days, I could have had serious damage done. He explained everything and didn't charge me extra for coming out New Year's Eve to fix it, whereas most people would charge weekend or emergency rates. I gladly recommend him.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

Once again, "Our plumber" at JSP, Felix Negron, replaced our water heater , and more. Now, JSP is…read morenot nearly the cheapest- but the level of quality is amazing. A tech like Felix fills you with confidence, he is right there with you, answering questions, being as charming as he is proficient. The work is clean and gives you peace of mind. And we know that should any problem arise, he will be back immediately. That has been our experience for many years.

I rarely write negative reviews, but after months of trying to resolve these issues directly with…read moreJSP Home Services, I believe prospective customers should know about my experience. Beginning in 2018, I paid more than $13,000 for a mini-split system designed to accommodate three indoor units. I recently learned from another HVAC company that the condenser JSP installed is undersized for the system and, more importantly, is not the condenser that was specified in the estimate and documentation and that I paid for. I have the original paperwork and receipts confirming the discrepancy. I have also been advised that the system has been overtaxed, potentially affecting its performance and longevity. For months, I have requested copies of my invoices, work orders, warranties, and extended warranty documentation so my current HVAC provider can make necessary repairs. Emails, calls, and written correspondence have largely gone unanswered from the local home office and parent company. I ultimately stopped using JSP after a family member's credit card, provided for a one-time service call, was subsequently charged for a service plan without authorization, and JSP declined to reverse the charges. (Appointments were frequently cancelled and rescheduled without regard for my time which was another frustration.) After months of unsuccessful attempts to resolve these matters directly, I have filed complaints with the Better Business Bureau and the New York State Attorney General's Office. I have documentation supporting the concerns outlined above and believe JSP should explain why the equipment installed differs from what I was quoted and paid for. This is especially disappointing because when John Parker owned and operated JSP, I was a strong supporter and referred numerous customers. My advice: get multiple estimates, keep your documentation, verify that the equipment installed matches what you paid for, and read both the positive and negative reviews carefully.

I live in NYC, My 90 year old grandma Rosie called me from Kingston, she had no hot water and when…read morecentral Hudson came out (she assumed the pilot light needed to be relit- I wish!) they found a gas leak too! I couldn't get up there, and had just had a terrible experience where Lowe (another plumber) really took advantage of her, and I didn't know who to call. An electrician in Kingston that I'd worked with before recommended Carl without hesitation. Carl managed to squeeze her in within 2 hours, replaced the leaking connections and contacted Central Hud to turn the gas back on so he could check the boiler, and his charges were VERY reasonable even for a scheduled visit, nevermind an emergency call. By the time cent. Hud. got the gas back on it was 6:30pm on a Friday night and Carl came back. He figured out it was a problem with the control unit, but also noticed the boiler was only 3 years old. This is the great part.. rather than saying "I'll be back on Monday with the parts to fix it" he told Rosie it should still be under warranty and gave her advice on how to go about getting warranty service- and didn't charge her for the return visit/diagnostic. It's so honorable it's almost absurd the way he put his client's best interests above his own. Carl is a stand-up guy with great service, fast response times, quick expert work (which = great pricing), and a heart of gold. I trust him completely to take care of my grandma, I can think of no higher compliment.

They charged me $565. to snake my dishwasher drain. I am 1…read moreblock from their place, they can walk here. The tech took 20 minutes to snake the drain, that was it. A total ripoff. totally taking advantage of a senior. Never will call them again.

Bill is a great person and an even better plumber. He does a great job for a reasonable price and…read moreis very honest to deal with, he tells you exactly what's wrong and what he needs to do to fix it. He also seems to out of his way to help you asap when there is an emergency, ie a leaking water heater. He's done alot of work in my house for twenty years and I've never had a complaint. Absolutely can't go wrong with this plumber...also if he sees a problem that isn't within his purview to work on he will let you know so you can get it attended to. Hopefully he'll never retire!

Bill is very reliable, honest and gets job done every time we call him. Highly recommend!read more

Trevor knows his stuff and has helped us with our problems on several occasions quickly and…read moreskillfully. He is thorough and explains everything well. Price is always better than fair!

After speaking with TT on the phone they were out the same week to install a toilet, a sink, a gas…read morerange fitting, and rectify a water heater safety issue. Both Trevor and Fred were very professional and personable. Trevor took the time to answer questions and concerns with the requested tasking and even walked around with me to discuss air conditioning resolutions for our house. The bill was very reasonable, and the quality of the work was even more impressive. (They took a little extra time to fix a small leak on the sink after the initial install). This was probably the best plumbing experience of my adult life, these guys were awesome can't recommend enough! Oh almost forgot, earlier in the year Trevor found a small gas leak on a union to my furnace during a kitchen remodel in my crawl space and fixed on the spot. He kept my wife and I safe and probably saved us thousands with Central Hudson!

The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was…read moreexemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation.

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it…read morebluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off.

We were ready to make the upgrade from ancient oil heating & hot water to efficient electric heat…read morepumps. Dan Rohde & his competent team made it painless & affordable. I love the Daikin units they installed, which use R-32 Refrigerant, which has been the standard in Europe for several years and has only 1/3 the negative GWP (global warning potential) of the R-410 used by most other brands, and will be banned in USA from 2025. Units are super efficient and quiet. Installers were friendly, quick and gave attention to detail and included extras that were really helpful.

I called and told them I wasn't sure my mini-split was as efficient as it once was. They told me I…read moreneeded a 'tune up'. The technician came and hooked up a pressure gauge and an ammeter to take some readings. He came in the house and measured output temperature and told me I could use a 'head cleaning'. He also told me that I was low on Freon. He quoted me $1265 to top off the Freon (plus tax). I looked up the price of the refrigerant to find retail price is $75 to $300 for 25 lbs and my system 'needed' about a half pound (it only takes 3lbs from empty) which reasonably means that I needed as little as $1 worth of R410. A quick internet search tells me that it's a 5 minute job to put the refrigerant in. So, I paid $200 for a 'tune up' that did nothing to tune up the system but rather was just a 'foot in the door'. And I got a quote for topping off Freon that was more that you can buy a mini split system components for new (uninstalled). That's my experience with these guys.