The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was exemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation. read more

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it bluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off. read more

We've had them out here for a number of repairs since moving into a new (very old) home and they've been reliable and affordable. At first we tried the biggest company in the area but they were a scam. They insisted on giving us SIX different quotes for one simple repair which was weird, then they charged us $500 and didn't even get our furnace working. Matt at Hot Water Solution came out ASAP, got our furnace working in 5 minutes and didn't even charge us for the visit, then came back within a week to do the rest of the work and it was still less than $500 total. read more

I recently moved upstate and needed plumbing work I didn't know who to call and by chance I called HW solutions . I couldn't have made a better choice. They were they prompt , professional , respectful , and very fairly priced . Also , unlike some other workers , they wore masks without me having to ask . It doesn't get any better than this-- just doesn't. read more

Just had an Air Source Heat Pump Water Heater installed as part of my goal of getting off fossil fuels. Matt and his crew are terrific! Arrived on time and worked efficiently to get the job done. They were professional in all aspects of the job. No trace of mess left behind and they walked me through everything I need to know about my new unit. I was able to take advantage of the rebates being offered by Central Hudson making this a great deal. Matt is knowledgeable about current rebates from Central Hudson and NYSERDA. Highly recommended. read more

Steven arrived for the annual servicing of our Navien system exactly on time, and walked through the system with us, explaining it clearly and making helpful suggestions. This was a very positive experience. read more

From pre-sales questions to post installation correspondence, Mat was professional, thorough, knowledgeable and helpful with my purchase. I was so grateful to be able to have the mini-split units installed almost immediately! What a blessing they are to my life - and they're so quiet. His installers were fast, courteous and helpful. They explained everything well and demonstrated how to clean the filters. They even repaired the circuit panel that another electrician left hanging. I'm more than happy with this company and hope that they'll be able to make more upgrades to my house soon. read more

I worked with HWS on completely replacing my previous heating system. My baseboard heaters and old boiler were removed and replaced with a ductless system with heating/AC. Everything is working great, and I'm glad to have made the update. I was also very impressed with HWS/Matt, everything was professional and very communicative. I really appreciate that so will definitely be working with them again. read more

After close to $1000 in repair bills for our Fujitsu Heat Pump with another "certified dealer", we called Hot Water Solutions... what amazing response time and obvious expertise. Highly recommend! read more

This company has taken care of all of our plumbing and electrical needs for many years and in a wide range of circumstances. I'm writing today because of the rapid response that I received from Matt on a job completed today. I called him 2 days ago. The job is completed and inspected. The same thing happed in July. The two men he sent on the job were thorough, respectful, and worked in intense heat. They didn't complain about the heat either. One other thing: a year or so ago, my oil company sold us a ductless AC/heating unit. It works great. What I didn't realize at the time was that I didn't think to approach HWS for a quote. Mistake on my part. Matt's deal was a good one. Finally, when you have tradesmen and women working in and around your home, it's much nicer to have good people doing the job right. . read more

Read the filtered review before working with these guys. As that review said, I had these guys do some work as part of a remodel. Let me tell you, everything they did (except one thing) was not completed by these guys. AND, they did not tell the contractor. They did not have the right dryer vent, did not get one, and I was led to believe the dryer was properly hooked up. I did wash, I created an at-home steam room. They led the contractor to think the dishwasher was hooked up, when it was not. They let the apprentice connect the sink, did not check his work, and as a result we had a leak almost immediately. Well at least they got the toilet right! Bottom line: I have no trust the work they did was actually right, or actually finished. I had to spend a lot of time following up with the contractor to get things taken care of. Working with them was a headache and I wish they were never referred to me in the first place. I would not recommend you hire this plumber based on the shoddy quality of their work and their attitudes. There are people out there who do good work, check the work of their apprentices, and know how to treat customers. read more

As a customer for 20+ years, I felt like I could rely on Steve and his crew. I had a bathroom drain issue and called early one morning. Miguel said Steve would be there in the afternoon; NO show NO call! I called Steve on his cell and he said he'd be there in the morning; again NO show NO call! I called on Thurs morning and Matt informed me that 'we don't do drain issues'! If that's so, then why didn't Miguel or Steve tell me that during my first call? I was without a functioning bathroom for 2 1/2 days, with company no less! Called another company and the drain issue was resolved by early afternoon! Customer service and honesty seems to have disappeared from what was once a great company. Search around, folks, find another plumber/electrician don't use these guys. read more

Steve Lefevre and his son Matt are the most skilled, willing and trustworthy plumbers I have ever encountered. Matt was referred to me by a local contact, and came to fix my pool heater at a moment's notice. Since then Hot Water Solutions have also cleaned and restarted a temperamental gas furnace, and rescued my home from a burst pipe disaster on a holiday weekend. Their rates are very reasonable, and they give accurate quotes before they start work. They now have a key to my house and I would not hesitate to recommend them for any plumbing work. An excellent team! read more

I've been using Hot Water Solutions for a year now, and we're now in the second winter they've saved our heating system quickly and affordably. 100% recommend. read more

Steve and Matt are the best in the business! They've done all of my plumbing and maintained my heating system for many years. Trustworthy, reliable, solid! read more

We met Steve and Matt Lefevre in 2012 when we encountered a major problem with our heating system. Prior to meeting them for the first time, we had several local plumbing/electrical companies come to the house to diagnose and then fix the problem, all to no avail. Then, luckily, someone recommended Steve and Matt. Within a short period of time, they found the problem and rectified it. We have been using Steve and Matt ever since then, and have always found them to be exceptionally talented professionals. They have serviced and/or repaired our plumbing, HVAC systems, as well as our full house generator. We would not hesitate to recommend them....they are the best!! Lynne & Eric Naiburg Woodstock, NY read more

We have had nothing but great experiences with Steve and Matt on a few fixes for our home. They were extremely professional, responsive, and thorough. We are new home owners, and Steve patiently explained options to us about a new boiler and about the process for switching from oil to gas. We have had a toilet fixed, shower plumbing, kitchen plumbing, hot water temperature valve installed, and generator servicing with him. Every experience was excellent. Highly recommend! read more

Unbelievably helpful. So glad I found this company. I hired them to put in a new faucet and Steve checked all my other sinks and water tank. He even changed my filter! Great guy, great business. read more

Hot Water Solutions was a sub-contractor involved in our kitchen remodel. This review is written as a warning to anyone considering using their services. Although we found Matt, the son, to be a personable young man, the work performed in our home left something to be desired. This was a fairly large job and we were dealing with a kitchen contractor who involved a number of sub contractors, Hot Water Solutions being one. We were billed directly by only one of the subs, Hot Water Solutions, and were taken quite by surprise by a charge we felt was extremely high and included travel time and hourly charges without detail of time, job, and materials - until we pressed the issue and demanded an itemized accounting. The travel time cost was very aggravating since a number of times they only worked a partial day and there was work that could have been accomplished before they left. The result was out of line travel expense. Steve (father and owner) was obnoxious and impossible to deal with in a mannerly way so that the situation could be resolved amicably . Not only were we displeased with the cost, but as we began to utilize the kitchen we experienced one major problem and a number of minor problems. Problems: Light shorted out Sink faucet not tight Toilet tank wobbled Ice maker line not tied down Garbage disposal not installed properly Warning: Look for a different plumbing contractor! Should you become involved with Hot Water Solutions through a general contractor as we did, or for any other reason, make certain that an itemized contract is detailed, signed, and in your possession before work begins!!!! B & B Haase read more