These folks are honestly terrific . They communicate and follow up better than anyone I've had so…read morefar .... I called about a problem with my hot water heater and they resolved it quickly and called me back to ensure all went well .... How great is that ... simple but rarely done other than a random request for an on line review ... no this was actual phone call to follow up ... I couple happier ... oh and this was for a hot water heater they installed which was also done quickly , professionally and on budget with exactly what I was quoted ... these folks are simply the best

I needed a new boiler, fast! I got four quotes and A&R was very competitive so I choose them. Glad…read moreI did as their work is exceptional. From removing the old 1960 boiler to putting in a state of the art 5 zone system with professionalism and class. I would recommend this team for any work you need. Plus they helped me get an energy rebate from Cen Hud!

I would recommend this company. They just cleaned my air ducts in my house. I did not know this…read moreshould be done every 4 years. Who Knew? I can smell the difference in the smell of my home. It is cleaner, less dusty. It's amazing. The crew was punctual, pleasant, clean, covered the floors, took pictures, fixed a duct and quick. The price as very reasonable. I am totally impressed. Judi P

Such a great experience with Victor and his son. Great communication, efficiency, professionalism…read moreand I'm grateful for how thoroughly they cleaned the ducts.

We had unseasonably cold weather for a stretch of two weeks this year. My heat stopped working in…read moremy upstairs the Dec 30th and every plumber in town didn't consider it an emergency, since it was just before the New Year and I had partial heat in my downstairs. They all said to call back in three days and set up an appointment then. John was the only person willing to come out on the weekend and take a look. It turns out my pipes had frozen in my attic and if I waited three more days, I could have had serious damage done. He explained everything and didn't charge me extra for coming out New Year's Eve to fix it, whereas most people would charge weekend or emergency rates. I gladly recommend him.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

We were ready to make the upgrade from ancient oil heating & hot water to efficient electric heat…read morepumps. Dan Rohde & his competent team made it painless & affordable. I love the Daikin units they installed, which use R-32 Refrigerant, which has been the standard in Europe for several years and has only 1/3 the negative GWP (global warning potential) of the R-410 used by most other brands, and will be banned in USA from 2025. Units are super efficient and quiet. Installers were friendly, quick and gave attention to detail and included extras that were really helpful.

I called and told them I wasn't sure my mini-split was as efficient as it once was. They told me I…read moreneeded a 'tune up'. The technician came and hooked up a pressure gauge and an ammeter to take some readings. He came in the house and measured output temperature and told me I could use a 'head cleaning'. He also told me that I was low on Freon. He quoted me $1265 to top off the Freon (plus tax). I looked up the price of the refrigerant to find retail price is $75 to $300 for 25 lbs and my system 'needed' about a half pound (it only takes 3lbs from empty) which reasonably means that I needed as little as $1 worth of R410. A quick internet search tells me that it's a 5 minute job to put the refrigerant in. So, I paid $200 for a 'tune up' that did nothing to tune up the system but rather was just a 'foot in the door'. And I got a quote for topping off Freon that was more that you can buy a mini split system components for new (uninstalled). That's my experience with these guys.

Once again, "Our plumber" at JSP, Felix Negron, replaced our water heater , and more. Now, JSP is…read morenot nearly the cheapest- but the level of quality is amazing. A tech like Felix fills you with confidence, he is right there with you, answering questions, being as charming as he is proficient. The work is clean and gives you peace of mind. And we know that should any problem arise, he will be back immediately. That has been our experience for many years.

Never use this company. I am sitting in a home with no…read moreheat, although I fully paid my bill to JSP. Based on an on-site estimate produced on 9/30/26, for 2348.37, I liquidated all that was left in my 401k , and hired JSP, informing them that I wanted to heat just one room, (baseboard plumbing) but needed a written estimate in order to access this exact amount of funds to complete the job. Miscommunication within the company produced a second on-site estimate. This one was assessed at 2712.86. Within a span of ten days, this amount was paid in full, deducted from my debit account. Despite this, the only difference in my uncomfortable situation was that I ended up with dismantled pipes, metal pieces, and baseboard pieces scattered along my den floor, and still no heat, as of 10/30/26. This tech visit that produced the full diagnosis based on opening up the heating systems was done without articulated terms in a work agreement. A work agreement could allow me a chance to examine terms and decide on whether I wanted to enter a working relationship. Instead, I was strategically presented with threatening terms imbedded in an invoice provided after the service visit. By this point. - the tech already pulled apart baseboard pieces during the diagnosis and never reassembled, as it was found. Rather than repair, suggestions were made for all new items in my system, demanding a cumulative sum of 13,887.69. I understand that repairs can uncover additional problems, however, more concerning still than the ballooned total, was the manner in which the agreements were made. I received "my copy" of emailed receipt contracts containing signature marks presented as mine, that I did not sign, with the statement underneath the signature area: "I am 100% satisfied.. . and hereby authorize JSP to debit amount", although typed in the report is the statement: customer could not be contacted by phone to authorize work. Other forms were marked "preapproved" by hand, even though I had not approved that work. I dispute all. This experience has left me financially depleted and deeply concerned about their agreements, contracts and approval process. My biggest concern is about the wording of the contract terms. It feels like the contract basically paints the customer in a corner. The writing starts with an assumption on the part of the customer: "It is agreed" and goes on to say: states, "that JSP could remove equipment or materials if payment was not made and would be held harmless for damage resulting from that removal." This also included interest, collection costs, attorney fees, and a disclaimer concerning cosmetic, equipment, or structural damage resulting from repairs or diagnosis. These terms were not provided to me beforehand, when I could have reviewed them, and decided whether or not to proceed. The financial burden of this experience has led me to liquidate the last of my 401(k) savings, leaving me with no financial option to choose a more affordable plumber to complete the job. I am out 2712.86, with no options of staying warm within my home this winter season. Having no heat throughout the winter will affect my health-- and possibly my ability to stay alive! I am not sure how much time was spent at my home, because I was working during this tech visit, but it would be a caring minimal gesture - to only charge a reasonable amount for diagnosing the problem and for the per hour time for the technician. Is the amount of 2713.86 really necessary to collect if NO effective repair of any sort was performed? What I expect from a home services company is clear communication with each other, with myself, accurate paperwork, and my actual approval on contracts. If I have paid the full amount that they have requested, parts should have been respectfully put back in order within my home. The JSP branding tactics pull in trusting people with a personable presentation ... friendly demeanor, nice uniforms, beautiful wrap around graphics on their vans, texts messages that include a photo of your tech provider, and a list of their favorite personal hobbies. Based on my experience of being direct, and honestly expressing my goals and expectations up front: the goal of heating one room, limited funds, and that I needed to retrieve it from my 401k -- a truly trustworthy establishment would have provided an alternate recommendation. It's possible that the first person making the estimate could have said, "Our company may not be a good match for you. To be honest we may charge you the extreme range for all our supplies and labor. It may be financially safer for you to choose another establishment. We cannot fulfill your goal for the budget price you are seeking." I feel taken advantage of by their contracts and handling of my information, and personal space. I cannot recommend JSP. If it were possible to offer negative stars, I would offer: -1 for value, -1 honesty, -1 empathy

Efficient and trustworthy! Not a single complaint, great communication, and fair pricing.read more

From the owner: limited time 20% off repairs! below market prices for replacements! money back guarantee! if we…read morecant fix it you don't pay.

Rapid reply. Tech (Jeremiah?) knowledgeable and flexible. As far as value, expected results but at…read morea premium price.

They came within a few hours. Very affordable, no hidden fees. Matthew was very professional and…read morefriendly. Would hire again.

I live in NYC, My 90 year old grandma Rosie called me from Kingston, she had no hot water and when…read morecentral Hudson came out (she assumed the pilot light needed to be relit- I wish!) they found a gas leak too! I couldn't get up there, and had just had a terrible experience where Lowe (another plumber) really took advantage of her, and I didn't know who to call. An electrician in Kingston that I'd worked with before recommended Carl without hesitation. Carl managed to squeeze her in within 2 hours, replaced the leaking connections and contacted Central Hud to turn the gas back on so he could check the boiler, and his charges were VERY reasonable even for a scheduled visit, nevermind an emergency call. By the time cent. Hud. got the gas back on it was 6:30pm on a Friday night and Carl came back. He figured out it was a problem with the control unit, but also noticed the boiler was only 3 years old. This is the great part.. rather than saying "I'll be back on Monday with the parts to fix it" he told Rosie it should still be under warranty and gave her advice on how to go about getting warranty service- and didn't charge her for the return visit/diagnostic. It's so honorable it's almost absurd the way he put his client's best interests above his own. Carl is a stand-up guy with great service, fast response times, quick expert work (which = great pricing), and a heart of gold. I trust him completely to take care of my grandma, I can think of no higher compliment.

They charged me $565. to snake my dishwasher drain. I am 1…read moreblock from their place, they can walk here. The tech took 20 minutes to snake the drain, that was it. A total ripoff. totally taking advantage of a senior. Never will call them again.