I've gone to this store 4 different times. To get help is like pulling teeth! NO ONE is ever…read morearound. The last time I couldn't even find a cashier! I saw a couple of other shoppers milling around but NO employees. It was a ghost town! I needed help with paint, of which I know nothing except for the color that I wanted. Each of 4 visits have been frustrating. So IF I HAVE to go to a Michael's again I'll certainly go to a different one, one further away from me unfortunately. But now, I'll probably try Amazon 1st.

Very large, clean, and organized. I've shopped here as well as used the same day in-store pick up…read moreafter buying online feature. When I'm in a hurry, the in-store pick up is awesome (keeps me from browsing what I'm not there for)! Staff are friendly and helpful. Loss of a star is associated with register lines, sometimes the wait can be a bit much.

I found out about this place on Facebook and am so glad I did! I went to a "crop" here Tuesday…read moreevening from 6:00-11:00 and it was only $10. There's a drink holder at every table so you won't spill on your craft project. It's laid out nicely with 5 bedrooms (twin beds in each), 3 full baths, kitchen & dining room and a room dedicated for scrapbooking or whatever craft you're working on. You can rent it out for weekend overnight crops or just go to an evening crop as I did. I got hungry while there & wished I'd brought something to snack on. Now that I know they have a full kitchen, I'll bring food with me the next time. I can hardly wait to go back!

This is the best place to scrapbook. Teresa has thought of everything to make it pleasant,…read morecomfortable and convenient! There are comfy high backed chairs on rollers, special lighting, cup holders, 6 ft table, cutting mats and she has a cricut cutter, big shot with dies and embossing folders, library of books for ideas for our use and supplies for purchase. Teresa even has wagons for us to bring in our equipment, beautiful rooms with the comforts of home, a kitchen, dining room and even a porch to sit out and relax to rejuvenate. I love it here and will keep coming back. Teresa thank you so much for creating a haven for all of us!!!

About the norm. If…read moreyou've ever been to a Michaels before, or better yet if you've ever been to multiple Michaels before, you'll find that they're all about the same. On the positive side, they have a great framing department, and everything you can think of when it comes to crafting and DIY hobbying. They also have a lot of fun and different baking items and molds to work with for holidays or parties. On the downside though, understaffed. Almost always. Even at their busiest times, which is usually the Christmas holiday season, always understaffed. At times, I've waited in line for up to 25 to 30 minutes to check out. You have a store full of people, you have six to eight registers, and you have two registers open with a line of 20 people deep. Would I go back? Yes, I would. And I will go back. Michael's is its own thing. I'm not saying there aren't other craft or hobby stores like it, but Michael's has what I need. Unfortunately though, I dread having to go there. At least during times when I know it's going to be busy. Here's a tip: If you're going to go to Michaels, make it during a weekday or non-peak time like a weekend or during the holiday season.

Oh how I love an arts and crafts store. Especially ones that have TONS of cheap-o items for kids…read morenear the registers. I pick stuff up from here for my nieces and nephews to keep them occupied with something other than tv! They always have good deals on canvas and other painting needs (good for me!) Definitely a better choice than your expensive art store. The staff is friendly and helpful. They have all craft needs - TONS of stickers. I'm definitely a fan :-)

This store is very large, well organized, and clean. I've shopped here as well as used the in-store…read morepick up feature where you check out online and pick up in store when it's ready (same day). The staff are friendly and helpful. I've even seen them find coupons for customers who haven't brought any themselves! The loss of 1 star is for the occasional register or cut table back-up. Only 1 star lost because it's 50/50 store/customer (not enough registers/ coupons not ready, indecision in cuts or what to do if there isn't enough fabric on the bolt). If you're in a hurry, it's a toss up if you'll get out in the time you planned.

I had a great experience at Joann fabrics. I had gone into the store to get materials to sew masks…read more I had called them ahead of time to ask a few questions, and I was able to get a lot of help over the phone. When I got into the store, I was pleased to see that not many people were out and about. I was able to grab what I needed and get out of there quickly. I did need help finding specific material, and one of the workers took time to help me. Every employee I encountered was very friendly, despite the circumstances. They were there to help and wanted to help me find all that I was looking for. I had no idea how much home decor this store had! If we were not in the middle of a virus, I would have stayed around and looked through all the spring decor. They had some really great things! I am making a mental note to remember this once quarantine is over. I also appreciated the sale on the items needed to sew masks. I had looked into this store, as they were putting together mask kits for people to help sew masks for those employees in need. I really appreciate the store doing their part to help during this time of need. It was certainly a nice gesture!

When I stepped into Halloween City, I carried with me the excitement and hopefulness of a child. I…read moresoon had that ripped away from me, and was thrown headfirst into the Twilight Zone. My friend and I were thrilled when we found the perfect Poison Ivy costume I had been searching for. We checked the price--not too much. Tried it on--perfect! We went up to the register and suddenly things spiraled out of control. I couldn't believe how good of a deal I was getting, until the tally started to climb up past the seventies. "That doesn't seem right," I thought to myself. I checked the price tags again. What was happening? The price that had previously read $14.99 now said $26.99. And so on. What? This doesn't make sense! In a state of pure catatonia, I handed over my debit card, unable to dispute. As I left the store, exiting the Twilight Zone, my friend snapped me out of my stupor to find out what happened. I explained to her what happened, and she agreed that she had also checked the price of my costume pieces several times, not believing how reasonable the price was. We left feeling violated and confused. As I sank into the passenger seat, too traumatized to drive due to the emotional and financial rape I had just endured, I pulled out my receipt. Scanning it frantically, my eyes fell to the bottom, along with my heart: "ALL SALES ARE FINAL." My only attempt to explain what happened to me is that a store employee, or some sort of lowly criminal, hired to do the dirtiest of their work, followed us, learning our habits and innermost desires, searching for a way to crush our spirits in the most savage of ways. After lifting our hopes and spirits to the sky, he brought them to a crashing halt as he drugged us and switched the price tags on the items that we had been daydreaming about for months. The sad reality of this incident makes me feel as though I've succumbed to a dark, empty, existence in which I will never experience the joys of festive tricks and treats again. Also, my friend tried to buy a leotard marked $9.99, and the nigga tried to charge her $30.

From the owner: Don't get caught dead in last year's Halloween costume. Visit any of our costume stores in Mason,…read moreOH and you'll find an assortment of themes.

This walmart sucks. I've been trying for 4 days to order a birthday cake for my granddaughter. I've…read moreplaced 2 on line orders. Both were cancelled due to technical difficulties. I've been calling for 2 days. 11 times and no one answers the phone. I live 2 hours away so going there early to order the cake early isn't an option. I'll call somewhere else.

Worst customer service not in terms of the employees but always short staffed one return takes 30…read moremins I have experienced that 3/4 times

Amazing experience. Great selection and the lady working was so sweet. Thank you for making our…read morevisit amazing.

This is a favorite Hallmark location. Their selection is very fun - of course, the classic…read moreHallmark cards and ornaments are offered, but they also have a lot of great gift options. Dip and sauce mixes, hot cocoa with mugs, fun glasses like mason jar shot, beer, and wine glasses, and more. There's a variety of licensed team stuff like beer mugs, key chains, Hello Kitty figurines, and the like for the Bengals, Bearcats, and Buckeyes. The seasonal item selection is great too. My most recent visit was near Christmas, and there were some really cute items, like a Santa/chimney salt and pepper shaker set, available. A fun stop... and there's always some funny cards for a good laugh! The staff are friendly and helpful, and there is plentiful parking in the shopping center lot.

Since the new owners took over this location and combined it with the Fields-Ertel store, there is…read morenothing to wrap presents with at Hallmark. I constantly have to order wrapping paper, bows, and gift bags online. Now the store is full of knickknacks that collect dust in people's homes. Sometimes it feels like I have stepped back into an 80s country craft show. The employees are always a joy, but we miss seeing the familiar faces that left. For some reason, I thought a Hallmark store should have gift wrapping paraphernalia. What happened?

I think Ann's Hallmark is a roughly standard Hallmark. The cards used to be in a logical, clear…read moreorder however they've reorganized things a handful of times in the past months and so now it always takes me a while to find things. The employees are never really that nice/cheerful but on the other hand I can't blame them - the holiday music starting four months ahead of time wouldn't make me too happy either. But, let's look on the bright side. They have a good selection of all types of cards, the store is always clean and the staff, while not always happy, are at least never angry or unhelpful.

I received an invitation for a destination wedding that said my presence was gift…read moreenough, or I could contribute to the honeymoon fund which is a trip to Europe. I needed to find an unusual gift that made a statement. I had almost forgotten how well stocked the shop is and the variety of merchandise. The best part is the phenomenal staff. Jane patiently walked me through the store, listening to my need and helping me find the perfect gift that would not be found all over. Then I was told the owner herself takes the gift to be mailed. Lisa took my gift to three places to find the least expensive way to mail, all of them high. She then notified me of the exorbitant prices to see if I wanted to proceed. THAT'S CUSTOMER SERVICE!!!!! I am trying to be brief - just wander the shop and see the clothes, things you didn't know you needed, gifts, jewelry, at all price points, or just go and be greeted by warm smiles and get A+ personal service. .

Great place for gift cards!!! Good place for a nice gift.......smoking hot employees are always…read moreready to help