I don't think I have ever felt the need to leave a negative review until now. This place has just…read morebeen an unorganized mess. My mother rents a unit here and I was trying to get some items from that unit. I noticed a red lock on the door and realized that we had been locked out of it. I called the storplace number and was told that they could reach out to a nearby employee to see if they could help me unlock the unit. An hour passed by and nobody came to assist me. I understand, coming in for a little bit on your time off is a burden. But, I went back more than a month later to get items thinking that the lock had been taken off. It wasn't. Also, our gate code was suspended because the monthly payment hadn't been made yet. It's the freaking 11th of the month. I got locked INSIDE the gate because the gate code wasn't working. (I tried the code twice and then let somebody go ahead of me and followed them in.) Then I had to call the "office",a third party call center, to send a message to the facility that I was LOCKED IN. Then, I was able to follow another family out. I proceeded to approach the office door, which of course was locked. (There is no other public entrance to the office, even inside of the gate/rear of the storage building.) When I explained my situation to the man working the counter he said ,with a condescending attitude,"well the balance hadn't been paid."
I paid the $100+ thinking that would be it and I could just come back tomorrow and access the unit. Of course that wasn't the case and he said he couldn't take the lock of without me being present. We had a doctors appointment in 45 minutes across town so the lock is still on the unit because it was "serialized".
This set of circumstances is borderline cartoonish with the amount of hoops we've had to jump through. I am moving out crap out of here as soon as I can and we will never use/recommend your company again. Also why not have a direct line to the office? Absolutely ridiculous.
