Just left there looking at storage units and Mr. Monroe was excellent. Great customer service and…read moreknowledgeable. We could not have asked for better customer service.

August the property manager is a lovely human being. She has a great personality and wonderful…read moreenergy. I would recommend this storage facility to people needing storage.

I have to admit, this outfit does what it can to keep the customers happy. Within 24 hours of…read moreposting a review, I was contacted by the owner and he had one of his district managers (Kenneth) give me a call. Kenneth was very polite, and went through all of my concerns one by one. The explanation that I received as to the reason for the substantial rent increase was not that there was an increase in operating expenses, but rather "what the market could bear." Personally, I would think that getting to that higher rent would be received better by doing so via attrition, but I am not in the storage business. Regardless of the reason, Kenneth understood my frustration and offered a compromise on the price. I'd have to say that even though the rent is still going up somewhat, I am impressed with the attention that was paid to my concerns. That goes a long way in my book.

Awesome customer service from manager, Johnny Sharpe, Murfreesboro River Rock Blvd locationread more

They responded pretty quickly but I could not afford their flat rate and negotiated with another…read morecompany. So yeah, I would recommend them if your budget allows it.

If I could leave no stars I would!! Why offer insurance for moving if you're not gonna cover the…read morecost of the damage!! Giving 1/3 of what the TV cost is not good!!! I would never recommend this moving company!!

The Staff here is really great, I have not had one single issue. The grounds are protected by 2…read moregates and a fence around the entire property. The units are standard but they do have climate controlled units as well. This place is very clean and well maintained. I am glad I choose this place over some of the others that I have seen in the area!

Made a call today and spoke with John who was most knowledgeable and helpful regarding my storage…read moreneeds. Very nice and polite and even offered a resolution to my unit size. It helps to relieve your mind for a 2,200 mile move!

Excellent facility in every way; very secure; well lit, cleanest storage facility I have ever used…read more Access in and out is easy. Security cameras everywhere. The staff in the front office have been a dream to work with- very helpful. Recommend very highly and will use again!

I went in today and Jess helped me. She was extremely polite and pleasant and even carried the…read moreboxes to my car for me. Will definitely be back!

We used Uhauls storage facility for a few months and this was the nicest facility i have ever seen…read more Super easy and nice staff. The facility is secure and they even have carts to help you get your stuff to you storage room. i don't think i was expecting it ... but this place was great. would recommend

Carter was so sweet and helpful! I could tell it was extremely hectic and he kept his composure…read more Would definitely recommend:))

I went to this business today @ 9am and was met by an extremely unpleasant and unhappy middle aged…read moremanager who just pulled up in his grey Toyota Tacoma 4 door. He opened the door and I asked I would like to rent a unit and his reply was we're closed come back tomorrow and quickly slammed the door in my face. I've never experienced such a negative response when trying to buy a service. This manager needs to be fired and replaced with someone who knows about customer service.

I don't think I have ever felt the need to leave a negative review until now. This place has just…read morebeen an unorganized mess. My mother rents a unit here and I was trying to get some items from that unit. I noticed a red lock on the door and realized that we had been locked out of it. I called the storplace number and was told that they could reach out to a nearby employee to see if they could help me unlock the unit. An hour passed by and nobody came to assist me. I understand, coming in for a little bit on your time off is a burden. But, I went back more than a month later to get items thinking that the lock had been taken off. It wasn't. Also, our gate code was suspended because the monthly payment hadn't been made yet. It's the freaking 11th of the month. I got locked INSIDE the gate because the gate code wasn't working. (I tried the code twice and then let somebody go ahead of me and followed them in.) Then I had to call the "office",a third party call center, to send a message to the facility that I was LOCKED IN. Then, I was able to follow another family out. I proceeded to approach the office door, which of course was locked. (There is no other public entrance to the office, even inside of the gate/rear of the storage building.) When I explained my situation to the man working the counter he said ,with a condescending attitude,"well the balance hadn't been paid." I paid the $100+ thinking that would be it and I could just come back tomorrow and access the unit. Of course that wasn't the case and he said he couldn't take the lock of without me being present. We had a doctors appointment in 45 minutes across town so the lock is still on the unit because it was "serialized". This set of circumstances is borderline cartoonish with the amount of hoops we've had to jump through. I am moving out crap out of here as soon as I can and we will never use/recommend your company again. Also why not have a direct line to the office? Absolutely ridiculous.