After weeks of repeated follow-up and attempts to work with this company, I am at my wit's end. I simply cannot get them to communicate their intentions or deliver on their promises.
It took them a week to schedule mitigation, then they rescheduled themselves from a Monday to a Tuesday without asking me if I could accommodate that with my work. When they did arrive (an hour later than they scheduled themselves), the staff that they sent had no idea as to the scope of work and how to obtain entry into my neighbor's garage, a plan which was arranged the week prior. There has been no communication as to when they will arrive to repair the hole in my wall that they cut out to assess the water damage, and despite multiple follow up attempts via phone and email from me and my insurance company, they just will not deliver any documentation like photos, water readings, or an estimate for the necessary repair work. Every time we follow up, it is, "We are working on that now and we'll get that to you as soon as possible."
They appear to have provided excellent service to hundreds of people in NKY, so I am very confused why my case has been so awful. It's astounding that a company rated this high has dropped the ball this hard.
As other reviewers have mentioned, working with Calvin and the actual process of water mitigation was great. They were respectful and communicative. However, Andrew and Rob really need to work on their communication and stop putting off whatever it is they are putting off.
I recommend this company if you don't mind your repairs taking months and your insurance claim being at risk of suspension while you wait. Otherwise, they get a D- from me. read more